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| | | Author: | 23thEmperor  | | Posted: | Feb 6, 2023 21:23 | | Subject: | First negative feedback, how should I respond | | Viewed: | 274 times | | Topic: | Help | |
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| Sadly today I got my first negative feedback.
The buyer indicates that I had sent the wrong figurine.
(I always ask buyers if they would like a picture of my used fig to make sure
that they are okay with the figurine's condition.)
So I went to the pictures I had sent him and I did make a mistake and sent a
figurine that was similar to the one advertised that had a different torso.
I understand that this is 100 percent my mistake but I am wondering how should
I respond.
I sent a message to the buyer apologizing and asking if he wanted a refund.
Currently he has yet to respond.
Should I still send the refund even if he does not answer?
Would it be appropriate for me to give back a neutral feedback considering that
I had sent him a picture of the figure before him paying/me sending.
Thanks.
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| | | | | Author: | Nubs_Select | | Posted: | Feb 6, 2023 21:27 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 68 times | | Topic: | Help | |
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| In Help, 23thEmperor writes:
| | Sadly today I got my first negative feedback.
The buyer indicates that I had sent the wrong figurine.
(I always ask buyers if they would like a picture of my used fig to make sure
that they are okay with the figurine's condition.)
So I went to the pictures I had sent him and I did make a mistake and sent a
figurine that was similar to the one advertised that had a different torso.
I understand that this is 100 percent my mistake but I am wondering how should
I respond.
I sent a message to the buyer apologizing and asking if he wanted a refund.
Currently he has yet to respond.
Should I still send the refund even if he does not answer?
Would it be appropriate for me to give back a neutral feedback considering that
I had sent him a picture of the figure before him paying/me sending.
Thanks.
|
send him a refund for the figure and the shipping cost/handling costs if there
were any and if you have a replacement part send that to him. then leave him
positive feedback and apologize for your error and then ask politely for him
to remove it but even if he doesn't there's not much else to do
|
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| | | | | | | Author: | 23thEmperor | | Posted: | Feb 6, 2023 21:33 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 63 times | | Topic: | Help | |
|
| In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | Sadly today I got my first negative feedback.
The buyer indicates that I had sent the wrong figurine.
(I always ask buyers if they would like a picture of my used fig to make sure
that they are okay with the figurine's condition.)
So I went to the pictures I had sent him and I did make a mistake and sent a
figurine that was similar to the one advertised that had a different torso.
I understand that this is 100 percent my mistake but I am wondering how should
I respond.
I sent a message to the buyer apologizing and asking if he wanted a refund.
Currently he has yet to respond.
Should I still send the refund even if he does not answer?
Would it be appropriate for me to give back a neutral feedback considering that
I had sent him a picture of the figure before him paying/me sending.
Thanks.
|
send him a refund for the figure and the shipping cost/handling costs if there
were any and if you have a replacement part send that to him. then leave him
positive feedback and apologize for your error and then ask politely for him
to remove it but even if he doesn't there's not much else to do
|
Thank you for your response.
Just did what you recommended.
Kind regards,
23thEmperor
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 6, 2023 21:42 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 58 times | | Topic: | Help | |
|
| In Help, 23thEmperor writes:
| | In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | Sadly today I got my first negative feedback.
The buyer indicates that I had sent the wrong figurine.
(I always ask buyers if they would like a picture of my used fig to make sure
that they are okay with the figurine's condition.)
So I went to the pictures I had sent him and I did make a mistake and sent a
figurine that was similar to the one advertised that had a different torso.
I understand that this is 100 percent my mistake but I am wondering how should
I respond.
I sent a message to the buyer apologizing and asking if he wanted a refund.
Currently he has yet to respond.
Should I still send the refund even if he does not answer?
Would it be appropriate for me to give back a neutral feedback considering that
I had sent him a picture of the figure before him paying/me sending.
Thanks.
|
send him a refund for the figure and the shipping cost/handling costs if there
were any and if you have a replacement part send that to him. then leave him
positive feedback and apologize for your error and then ask politely for him
to remove it but even if he doesn't there's not much else to do
|
Thank you for your response.
Just did what you recommended.
Kind regards,
23thEmperor
|
Hopefully it goes well!
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| | | | | | | | | | | Author: | 23thEmperor | | Posted: | Feb 8, 2023 10:45 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | Sadly today I got my first negative feedback.
The buyer indicates that I had sent the wrong figurine.
(I always ask buyers if they would like a picture of my used fig to make sure
that they are okay with the figurine's condition.)
So I went to the pictures I had sent him and I did make a mistake and sent a
figurine that was similar to the one advertised that had a different torso.
I understand that this is 100 percent my mistake but I am wondering how should
I respond.
I sent a message to the buyer apologizing and asking if he wanted a refund.
Currently he has yet to respond.
Should I still send the refund even if he does not answer?
Would it be appropriate for me to give back a neutral feedback considering that
I had sent him a picture of the figure before him paying/me sending.
Thanks.
|
send him a refund for the figure and the shipping cost/handling costs if there
were any and if you have a replacement part send that to him. then leave him
positive feedback and apologize for your error and then ask politely for him
to remove it but even if he doesn't there's not much else to do
|
Thank you for your response.
Just did what you recommended.
Kind regards,
23thEmperor
|
Hopefully it goes well!
|
It went well !
Seller changed to review to a positive one
Again thanks for the help.
Kind regards,
23thEmperor
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| | | | | | | | | | | | | Author: | Leftoverbricks | | Posted: | Feb 8, 2023 10:50 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 31 times | | Topic: | Help | |
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| In Help, 23thEmperor writes:
| | In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | Sadly today I got my first negative feedback.
The buyer indicates that I had sent the wrong figurine.
(I always ask buyers if they would like a picture of my used fig to make sure
that they are okay with the figurine's condition.)
So I went to the pictures I had sent him and I did make a mistake and sent a
figurine that was similar to the one advertised that had a different torso.
I understand that this is 100 percent my mistake but I am wondering how should
I respond.
I sent a message to the buyer apologizing and asking if he wanted a refund.
Currently he has yet to respond.
Should I still send the refund even if he does not answer?
Would it be appropriate for me to give back a neutral feedback considering that
I had sent him a picture of the figure before him paying/me sending.
Thanks.
|
send him a refund for the figure and the shipping cost/handling costs if there
were any and if you have a replacement part send that to him. then leave him
positive feedback and apologize for your error and then ask politely for him
to remove it but even if he doesn't there's not much else to do
|
Thank you for your response.
Just did what you recommended.
Kind regards,
23thEmperor
|
Hopefully it goes well!
|
It went well !
Seller changed to review to a positive one
Again thanks for the help.
Kind regards,
23thEmperor
|
You did the right thing. Don't read other comments and have a beer instead
to celebrate!
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 8, 2023 12:00 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 49 times | | Topic: | Help | |
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| In Help, 23thEmperor writes:
| | In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | Sadly today I got my first negative feedback.
The buyer indicates that I had sent the wrong figurine.
(I always ask buyers if they would like a picture of my used fig to make sure
that they are okay with the figurine's condition.)
So I went to the pictures I had sent him and I did make a mistake and sent a
figurine that was similar to the one advertised that had a different torso.
I understand that this is 100 percent my mistake but I am wondering how should
I respond.
I sent a message to the buyer apologizing and asking if he wanted a refund.
Currently he has yet to respond.
Should I still send the refund even if he does not answer?
Would it be appropriate for me to give back a neutral feedback considering that
I had sent him a picture of the figure before him paying/me sending.
Thanks.
|
send him a refund for the figure and the shipping cost/handling costs if there
were any and if you have a replacement part send that to him. then leave him
positive feedback and apologize for your error and then ask politely for him
to remove it but even if he doesn't there's not much else to do
|
Thank you for your response.
Just did what you recommended.
Kind regards,
23thEmperor
|
Hopefully it goes well!
|
It went well !
Seller changed to review to a positive one
Again thanks for the help.
Kind regards,
23thEmperor
|
Glad it all went well and there was a happy ending!!! Don’t forget to celebrate
with pizza! 🍕🍕🍕🍕
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| | | | | Author: | dreambuilder71 | | Posted: | Feb 6, 2023 23:31 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 77 times | | Topic: | Help | |
|
| Oh man I wish you waited for more input on your situation from other people because
I totally disagree here. You sent the buyer a picture of what the fig looked
like before he paid and before you shipped it. So it's also on the buyer
who confirmed the picture of the fig and that is very important. It's like
he agreed with you that that's the correct fig.
Then he leaves you a negative FB without contacting you and letting you know
so you can fix the mistake!!! Very bad and a newbie thing to do. This is unacceptable
and he will be added to my Block List so he can't buy from me! And I am
sure now he will be blocked by many other sellers here so he knows this is a
community and you don't just leave a negative to a good seller who can make
mistakes. We all make mistakes!
I would have asked him to reverse the feedback and you can fix the issue for
him. Yes you are showing you have great integrity and professionalism here,
but it tarnished your perfect record which is huge! All my negative and neutral
is by rude and hurtful people who shouldn't be in this community! And I
left them negative so that others would not deal with them.
See if you can take that positive back and leave him a negative for not messaging
you first and also saw the fig and didn't say anything to you.
Good luck.
In Help, 23thEmperor writes:
| | Sadly today I got my first negative feedback.
The buyer indicates that I had sent the wrong figurine.
(I always ask buyers if they would like a picture of my used fig to make sure
that they are okay with the figurine's condition.)
So I went to the pictures I had sent him and I did make a mistake and sent a
figurine that was similar to the one advertised that had a different torso.
I understand that this is 100 percent my mistake but I am wondering how should
I respond.
I sent a message to the buyer apologizing and asking if he wanted a refund.
Currently he has yet to respond.
Should I still send the refund even if he does not answer?
Would it be appropriate for me to give back a neutral feedback considering that
I had sent him a picture of the figure before him paying/me sending.
Thanks.
|
|
|
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| | | | | | | Author: | Nubs_Select | | Posted: | Feb 6, 2023 23:36 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 48 times | | Topic: | Help | |
|
| In Help, dreambuilder71 writes:
| | Oh man I wish you waited for more input on your situation from other people because
I totally disagree here. You sent the buyer a picture of what the fig looked
like before he paid and before you shipped it. So it's also on the buyer
who confirmed the picture of the fig and that is very important. It's like
he agreed with you that that's the correct fig.
|
He could have missed it also. It dosnt take away from the fact the the buyer
purchased a figure that’s was listed as a certain figure and then didn’t receive
it
| | Then he leaves you a negative FB without contacting you and letting you know
so you can fix the mistake!!! Very bad and a newbie thing to do. This is unacceptable
and he will be added to my Block List so he can't buy from me! And I am
sure now he will be blocked by many other sellers here so he knows this is a
community and you don't just leave a negative to a good seller who can make
mistakes. We all make mistakes!
|
Yah that is unfortunate but 9/10 times after a refund and a nice message they
remove it
| | I would have asked him to reverse the feedback and you can fix the issue for
him. Yes you are showing you have great integrity and professionalism here,
but it tarnished your perfect record which is huge! All my negative and neutral
is by rude and hurtful people who shouldn't be in this community! And I
left them negative so that others would not deal with them.
See if you can take that positive back and leave him a negative for not messaging
you first and also saw the fig and didn't say anything to you.
Good luck.
|
If you also leave a negative there will be almost no chance for him removing
his
| |
In Help, 23thEmperor writes:
| | Sadly today I got my first negative feedback.
The buyer indicates that I had sent the wrong figurine.
(I always ask buyers if they would like a picture of my used fig to make sure
that they are okay with the figurine's condition.)
So I went to the pictures I had sent him and I did make a mistake and sent a
figurine that was similar to the one advertised that had a different torso.
I understand that this is 100 percent my mistake but I am wondering how should
I respond.
I sent a message to the buyer apologizing and asking if he wanted a refund.
Currently he has yet to respond.
Should I still send the refund even if he does not answer?
Would it be appropriate for me to give back a neutral feedback considering that
I had sent him a picture of the figure before him paying/me sending.
Thanks.
|
|
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| | | | | | | | | Author: | dreambuilder71 | | Posted: | Feb 6, 2023 23:49 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 43 times | | Topic: | Help | |
|
| In Help, Nubs_Select writes:
| | In Help, dreambuilder71 writes:
| | Oh man I wish you waited for more input on your situation from other people because
I totally disagree here. You sent the buyer a picture of what the fig looked
like before he paid and before you shipped it. So it's also on the buyer
who confirmed the picture of the fig and that is very important. It's like
he agreed with you that that's the correct fig.
|
He could have missed it also. It dosnt take away from the fact the the buyer
purchased a figure that’s was listed as a certain figure and then didn’t receive
it
|
Yes we all make mistakes. A newbie, or teenager would leave a NEG for this kind
of small mistake.
| |
| | Then he leaves you a negative FB without contacting you and letting you know
so you can fix the mistake!!! Very bad and a newbie thing to do. This is unacceptable
and he will be added to my Block List so he can't buy from me! And I am
sure now he will be blocked by many other sellers here so he knows this is a
community and you don't just leave a negative to a good seller who can make
mistakes. We all make mistakes!
|
Yah that is unfortunate but 9/10 times after a refund and a nice message they
remove it
|
Wow that is nice, but I haven't seen that high of a %. But I rarely get
negatives luckily. But I make mistakes and fix them best I can.
| |
| | I would have asked him to reverse the feedback and you can fix the issue for
him. Yes you are showing you have great integrity and professionalism here,
but it tarnished your perfect record which is huge! All my negative and neutral
is by rude and hurtful people who shouldn't be in this community! And I
left them negative so that others would not deal with them.
See if you can take that positive back and leave him a negative for not messaging
you first and also saw the fig and didn't say anything to you.
Good luck.
|
If you also leave a negative there will be almost no chance for him removing
his
|
But this would be after he has asked if he can fix anything, and after he's
asked for the Neg to be removed and hopefully it turns out to be a Win/Win for
both of them.
| |
| |
In Help, 23thEmperor writes:
| | Sadly today I got my first negative feedback.
The buyer indicates that I had sent the wrong figurine.
(I always ask buyers if they would like a picture of my used fig to make sure
that they are okay with the figurine's condition.)
So I went to the pictures I had sent him and I did make a mistake and sent a
figurine that was similar to the one advertised that had a different torso.
I understand that this is 100 percent my mistake but I am wondering how should
I respond.
I sent a message to the buyer apologizing and asking if he wanted a refund.
Currently he has yet to respond.
Should I still send the refund even if he does not answer?
Would it be appropriate for me to give back a neutral feedback considering that
I had sent him a picture of the figure before him paying/me sending.
Thanks.
|
|
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| | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 6, 2023 23:56 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 44 times | | Topic: | Help | |
|
| In Help, dreambuilder71 writes:
| | In Help, Nubs_Select writes:
| | In Help, dreambuilder71 writes:
| | Oh man I wish you waited for more input on your situation from other people because
I totally disagree here. You sent the buyer a picture of what the fig looked
like before he paid and before you shipped it. So it's also on the buyer
who confirmed the picture of the fig and that is very important. It's like
he agreed with you that that's the correct fig.
|
He could have missed it also. It dosnt take away from the fact the the buyer
purchased a figure that’s was listed as a certain figure and then didn’t receive
it
|
Yes we all make mistakes. A newbie, or teenager would leave a NEG for this kind
of small mistake.
|
not everyone knows the ins and outs of the feedback so it may have simply not
been something they thought of when leaving feedback. I once had a buyer leave
neutral feedback due to me sending 1 incorrect part and when I reached out they
said something along the lines of it was only a small mistake so I didn’t think
it was worth the time to reach out or something along those lines but after a
refund a nice message and shipping the correct part out the buyer removed their
feedback and was ultimately happy with the order
| | | |
| | Then he leaves you a negative FB without contacting you and letting you know
so you can fix the mistake!!! Very bad and a newbie thing to do. This is unacceptable
and he will be added to my Block List so he can't buy from me! And I am
sure now he will be blocked by many other sellers here so he knows this is a
community and you don't just leave a negative to a good seller who can make
mistakes. We all make mistakes!
|
Yah that is unfortunate but 9/10 times after a refund and a nice message they
remove it
|
Wow that is nice, but I haven't seen that high of a %. But I rarely get
negatives luckily. But I make mistakes and fix them best I can.
| |
| | I would have asked him to reverse the feedback and you can fix the issue for
him. Yes you are showing you have great integrity and professionalism here,
but it tarnished your perfect record which is huge! All my negative and neutral
is by rude and hurtful people who shouldn't be in this community! And I
left them negative so that others would not deal with them.
See if you can take that positive back and leave him a negative for not messaging
you first and also saw the fig and didn't say anything to you.
Good luck.
|
If you also leave a negative there will be almost no chance for him removing
his
|
But this would be after he has asked if he can fix anything, and after he's
asked for the Neg to be removed and hopefully it turns out to be a Win/Win for
both of them.
|
Except the way it was worded made it seem like immediately remove the positive
and leave a neutral or negative which wouldn’t help anyone
| | | |
| |
In Help, 23thEmperor writes:
| | Sadly today I got my first negative feedback.
The buyer indicates that I had sent the wrong figurine.
(I always ask buyers if they would like a picture of my used fig to make sure
that they are okay with the figurine's condition.)
So I went to the pictures I had sent him and I did make a mistake and sent a
figurine that was similar to the one advertised that had a different torso.
I understand that this is 100 percent my mistake but I am wondering how should
I respond.
I sent a message to the buyer apologizing and asking if he wanted a refund.
Currently he has yet to respond.
Should I still send the refund even if he does not answer?
Would it be appropriate for me to give back a neutral feedback considering that
I had sent him a picture of the figure before him paying/me sending.
Thanks.
|
|
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| | | | | | | Author: | 23thEmperor | | Posted: | Feb 7, 2023 00:10 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 58 times | | Topic: | Help | |
|
| In Help, dreambuilder71 writes:
| | Oh man I wish you waited for more input on your situation from other people because
I totally disagree here. You sent the buyer a picture of what the fig looked
like before he paid and before you shipped it. So it's also on the buyer
who confirmed the picture of the fig and that is very important. It's like
he agreed with you that that's the correct fig.
Then he leaves you a negative FB without contacting you and letting you know
so you can fix the mistake!!! Very bad and a newbie thing to do. This is unacceptable
and he will be added to my Block List so he can't buy from me! And I am
sure now he will be blocked by many other sellers here so he knows this is a
community and you don't just leave a negative to a good seller who can make
mistakes. We all make mistakes!
I would have asked him to reverse the feedback and you can fix the issue for
him. Yes you are showing you have great integrity and professionalism here,
but it tarnished your perfect record which is huge! All my negative and neutral
is by rude and hurtful people who shouldn't be in this community! And I
left them negative so that others would not deal with them.
See if you can take that positive back and leave him a negative for not messaging
you first and also saw the fig and didn't say anything to you.
Good luck.
In Help, 23thEmperor writes:
| | Sadly today I got my first negative feedback.
The buyer indicates that I had sent the wrong figurine.
(I always ask buyers if they would like a picture of my used fig to make sure
that they are okay with the figurine's condition.)
So I went to the pictures I had sent him and I did make a mistake and sent a
figurine that was similar to the one advertised that had a different torso.
I understand that this is 100 percent my mistake but I am wondering how should
I respond.
I sent a message to the buyer apologizing and asking if he wanted a refund.
Currently he has yet to respond.
Should I still send the refund even if he does not answer?
Would it be appropriate for me to give back a neutral feedback considering that
I had sent him a picture of the figure before him paying/me sending.
Thanks.
|
|
Thanks for your answer.
Yeah it’s a shitty situation but at the end of the day I still made the mistake
sadly. I just wished the seller could have contacted me beforehand. Now I can
only wait and see if he reverses the feedback.
Thanks for the help.
Kind regards,
23thEmperor
|
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| | | | | | | | | Author: | maxx3001 | | Posted: | Feb 7, 2023 00:56 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 68 times | | Topic: | Help | |
|
| In Help, 23thEmperor writes:
| | In Help, dreambuilder71 writes:
Thanks for your answer.
Yeah it’s a shitty situation but at the end of the day I still made the mistake
sadly. I just wished the seller could have contacted me beforehand. Now I can
only wait and see if he reverses the feedback.
Thanks for the help.
Kind regards,
23thEmperor
|
I agree with Nubs, you did the right thing, keep it professional.
A negative is sh1tty, mine still sting so many years later 
Good luck, hope the buyer sees the light after a cooldown.
You never know if they needed that figure for a special reason, for their sons
birthday or such.
They did not get what they thought they bought.
Maxx
|
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| | | | | | | | | | | Author: | infinibrix | | Posted: | Feb 7, 2023 05:49 | | Subject: | (Cancelled) | | Viewed: | 30 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | infinibrix | | Posted: | Feb 7, 2023 05:52 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 57 times | | Topic: | Help | |
|
| In Help, maxx3001 writes:
| |
I agree with Nubs, you did the right thing, keep it professional.
A negative is sh1tty, mine still sting so many years later
Good luck, hope the buyer sees the light after a cooldown.
You never know if they needed that figure for a special reason, for their sons
birthday or such.
They did not get what they thought they bought.
Maxx
|
I don't agree with either of you at all!
You say keep it professional and that's fine but it works both ways!
If every buyer left negative feedback without communicating or giving a seller
the opportunity to put things right then this certainly wouldn't be the kind
of place I would want to be selling??
At this stage the OP should reach out and patiently wait for a response from
the buyer before refunding and if the buyer does not have the courtesy of at
least acknowledging the sellers attempts to fix things then why should the seller
refund anything?
If the buyer communicates and accepts the refund but refuses to remove the negative
then the seller may just have to accept this however I would not be refunding
anything until they at least acknowledge my efforts to resolve! If the buyer
wants the issue fixed or the refund badly enough then ignoring the seller is
not the answer! Communication is the answer!
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| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Feb 7, 2023 05:56 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 41 times | | Topic: | Help | |
|
| In Help, infinibrix writes:
| | […]
You say keep it professional and that's fine but it works both ways!
|
Er, no, it can’t: the seller is a professional, the buyer isn’t.
|
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| | | | | | | | | | | | | | | Author: | infinibrix | | Posted: | Feb 7, 2023 06:01 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 78 times | | Topic: | Help | |
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| In Help, SylvainLS writes:
| | In Help, infinibrix writes:
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You say keep it professional and that's fine but it works both ways!
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Er, no, it can’t: the seller is a professional, the buyer isn’t.
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I never suggested the buyer was professional only that if I'm expected to
be professional as a seller then the buyer has a small part to play on that by
showing a degree of communication?
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 7, 2023 09:13 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 103 times | | Topic: | Help | |
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| In Help, SylvainLS writes:
| | In Help, infinibrix writes:
| | […]
You say keep it professional and that's fine but it works both ways!
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Er, no, it can’t: the seller is a professional, the buyer isn’t.
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I know some professional Trolls; do they count?
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| | | | | Author: | Adjour | | Posted: | Feb 7, 2023 14:19 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 62 times | | Topic: | Help | |
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| Honestly I neg buyers like this. We are human and make mistakes, if you have
offered a refund (you should give one even if they don't respond, IMO) and
an apology and they still neg you, then that's their option, but its my option
to show how unreasonable they are as well. Basically this buyer is saying that
have zero tolerance for errors, and I want other sellers to know that.
Don't forget to stoplist them
.02
Crystal
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| | | | | Author: | legoman77 | | Posted: | Feb 8, 2023 10:52 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 37 times | | Topic: | Help | |
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| Try one of these.
John P
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| | | | | | | Author: | 1001bricks | | Posted: | Feb 8, 2023 10:58 | | Subject: | Re: First negative feedback, how should I respond | | Viewed: | 38 times | | Topic: | Help | |
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| In Help, legoman77 writes:
LOL - I'm sure there's a solution somewhere in between the extreme ones
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Canada, Quebec
Netherlands, Overijssel
United Kingdom, England
France, Nouvelle-Aquitaine
USA, Tennessee
