| Discussion Forum: Thread 334262 |
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| | | Author: | SSCollectibles  | | Posted: | Feb 2, 2023 10:49 | | Subject: | Non-Payment | | Viewed: | 72 times | | Topic: | Help | |
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| Hello, I have a few orders that have been sitting in limbo for about 10 to 12
days now due to the buyer no paying for their order and I have sent an invoice
twice. I am courious if other sellers have had this issue and if so how much
time you waited before putting in a cancel order due to non-payment. I am trying
to be fair as I know emergencies happen and life does go haywaire sometimes.
Thanks
Steve
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| | | | | Author: | Stevemac1976 | | Posted: | Feb 2, 2023 10:53 | | Subject: | Re: Non-Payment | | Viewed: | 22 times | | Topic: | Help | |
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| If you click on the link at the top of the individual order (think it is called
report a problem) you can see the date where you can initiate a non paying buyer.
I work to those times.
Regards
Steve
In Help, SSCollectibles writes:
| | Hello, I have a few orders that have been sitting in limbo for about 10 to 12
days now due to the buyer no paying for their order and I have sent an invoice
twice. I am courious if other sellers have had this issue and if so how much
time you waited before putting in a cancel order due to non-payment. I am trying
to be fair as I know emergencies happen and life does go haywaire sometimes.
Thanks
Steve
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| | | | | Author: | calebfishn | | Posted: | Feb 2, 2023 12:14 | | Subject: | Re: Non-Payment | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, SSCollectibles writes:
| | Hello, I have a few orders that have been sitting in limbo for about 10 to 12
days now due to the buyer no paying for their order and I have sent an invoice
twice. I am courious if other sellers have had this issue and if so how much
time you waited before putting in a cancel order due to non-payment. I am trying
to be fair as I know emergencies happen and life does go haywaire sometimes.
Thanks
Steve
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No need to wait 10-12 days. Fairness is a wonderful virtue, but in my experience
anyone who does not pay or contact you within 3-5 days is never going to pay.
Here is what I do:
1. After four days no payment, send a polite reminder. Wait for one day for response.
2. If no response, initiate NPB by day seven.
3. If no response, or payment, complete NPB. Leave negative feedback to warn
other sellers.
4. If the buyer responds to the NPB with payment, then I complete the order,
and leave positive feedback.
About cancellation. My process is to agree to cancel an order if the buyer requests
it prior to the NPB. After the NPB process is initiated, I won't agree to
cancel. When I agree to cancel an order, I tell the buyer that I will be leaving
no feedback, either negative or positive, and I ask them to do the same, since
in a way, no transaction has actually taken place.
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| | | | | | | Author: | zorbanj | | Posted: | Feb 2, 2023 12:57 | | Subject: | Re: Non-Payment | | Viewed: | 31 times | | Topic: | Help | |
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| Re #2, an NPB can be filed after day 5. Still takes 7 days of no buyer contact
before the NPB can be closed.
In Help, calebfishn writes:
| |
No need to wait 10-12 days. Fairness is a wonderful virtue, but in my experience
anyone who does not pay or contact you within 3-5 days is never going to pay.
Here is what I do:
1. After four days no payment, send a polite reminder. Wait for one day for response.
2. If no response, initiate NPB by day seven.
3. If no response, or payment, complete NPB. Leave negative feedback to warn
other sellers.
4. If the buyer responds to the NPB with payment, then I complete the order,
and leave positive feedback.
About cancellation. My process is to agree to cancel an order if the buyer requests
it prior to the NPB. After the NPB process is initiated, I won't agree to
cancel. When I agree to cancel an order, I tell the buyer that I will be leaving
no feedback, either negative or positive, and I ask them to do the same, since
in a way, no transaction has actually taken place.
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| | | | | | | Author: | ghyde | | Posted: | Feb 2, 2023 15:11 | | Subject: | Re: Non-Payment | | Viewed: | 38 times | | Topic: | Help | |
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| In Help, calebfishn writes:
| | In Help, SSCollectibles writes:
| | Hello, I have a few orders that have been sitting in limbo for about 10 to 12
days now due to the buyer no paying for their order and I have sent an invoice
twice. I am courious if other sellers have had this issue and if so how much
time you waited before putting in a cancel order due to non-payment. I am trying
to be fair as I know emergencies happen and life does go haywaire sometimes.
Thanks
Steve
|
No need to wait 10-12 days. Fairness is a wonderful virtue, but in my experience
anyone who does not pay or contact you within 3-5 days is never going to pay.
Here is what I do:
1. After four days no payment, send a polite reminder. Wait for one day for response.
2. If no response, initiate NPB by day seven.
3. If no response, or payment, complete NPB. Leave negative feedback to warn
other sellers.
4. If the buyer responds to the NPB with payment, then I complete the order,
and leave positive feedback.
About cancellation. My process is to agree to cancel an order if the buyer requests
it prior to the NPB. After the NPB process is initiated, I won't agree to
cancel. When I agree to cancel an order, I tell the buyer that I will be leaving
no feedback, either negative or positive, and I ask them to do the same, since
in a way, no transaction has actually taken place.
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What do you do if the buyer indicates to you circumstances beyond their control,
for instance: injury, illness, or family matter, and wishes to cancel after you
filed the NPB? This is assuming they are forthcoming with relevant information
and are willing to back it up if necessary.
Sometimes life gives people circumstances that take up all of their spare time,
and they miss your NPB or assume they can come back later to sort the matter
out. If they have serious problems they had to deal with and told me of them,
I for sure would just retract the NPB and move on with cancellation of the order.
But that's my take on such matters. What's yours?
Cheers ...
ghyde
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| | | | | Author: | Adjour | | Posted: | Feb 2, 2023 14:59 | | Subject: | Re: Non-Payment | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, SSCollectibles writes:
I am courious if other sellers have had this issue and if so how much
| | time you waited before putting in a cancel order due to non-payment.
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Turn on instant checkout for at least the small stuff and this problem becomes
nearly non existant.
Crystal
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USA, Ohio
United Kingdom, England
Canada, Ontario
Australia, Queensland
