Discussion Forum: Thread 334183

 Author: ANTT5416 View Messages Posted By ANTT5416
 Posted: Jan 31, 2023 11:19
 Subject: Order not received
 Viewed: 126 times
 Topic: Shipping
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ANTT5416 (549)

Location:  USA, Wyoming
Member Since Contact Type Status
Nov 6, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Below Test Depth
I have a shipment that indicates delivered but a the customer has informed me
that it has not been delivered. Request what options there are to rectify the
issue? Package was sent on 17 Jan and tracking lists it delivered on 20 Jan.
Total order was around 80.00 and the address is verified correct.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Jan 31, 2023 11:48
 Subject: Re: Order not received
 Viewed: 51 times
 Topic: Shipping
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Nubs_Select (3755)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In Shipping, ANTT5416 writes:
  I have a shipment that indicates delivered but a the customer has informed me
that it has not been delivered. Request what options there are to rectify the
issue? Package was sent on 17 Jan and tracking lists it delivered on 20 Jan.
Total order was around 80.00 and the address is verified correct.

From what I’ve heard in America you can actually somehow ask the postal system
(not sure if all of them) for the gps cords of where the delivery was to see
if they delivered it to the correct area. However if it was marked as delivered
then your responsibly is over and if I’m not mistaken if the package was stolen
then from a little bit of research I did a while ago it’s then (at least in some
places) something to bring up with home insurance since it was stolen private
property so you wouldn’t be liable and PayPal should side with you
 Author: MidwestBrick View Messages Posted By MidwestBrick
 Posted: Jan 31, 2023 13:55
 Subject: Re: Order not received
 Viewed: 62 times
 Topic: Shipping
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MidwestBrick (1855)

Location:  USA, Wisconsin
Member Since Contact Type Status
Oct 17, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Midwest Brick Factory
In Shipping, Nubs_Select writes:
  In Shipping, ANTT5416 writes:
  I have a shipment that indicates delivered but a the customer has informed me
that it has not been delivered. Request what options there are to rectify the
issue? Package was sent on 17 Jan and tracking lists it delivered on 20 Jan.
Total order was around 80.00 and the address is verified correct.

From what I’ve heard in America you can actually somehow ask the postal system
(not sure if all of them) for the gps cords of where the delivery was to see
if they delivered it to the correct area. However if it was marked as delivered
then your responsibly is over and if I’m not mistaken if the package was stolen
then from a little bit of research I did a while ago it’s then (at least in some
places) something to bring up with home insurance since it was stolen private
property so you wouldn’t be liable and PayPal should side with you

The GPS request is valid. Post offices should be running reports though too
which are more accurate than one would think in knowing if a package was scanned
at the incorrect location.