| Discussion Forum: Thread 333983 |
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| | | Author: | brickablocks  | | Posted: | Jan 27, 2023 11:23 | | Subject: | New buyer posts hasty negative feedback | | Viewed: | 256 times | | Topic: | Help | |
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| I have been here since 2013, so having a new and novel experience on the site
at this time is surprising, but here goes...
I received an order on Saturday. The buyer sent an email on Monday to ask if
I had received paypal payment. I'm sorry, but I don't prioritize responding
to questions that can be answered by looking at your own paypal account. I would
have gotten around to it, I just didn't immediately jump on the task. Anyhow
- the very next day I see that I have received my first negative feedback since
itsagoodyear filed retaliatory feedback in 2020, and before that a neg in 2016.
They also reported me on paypal and got a refund there.
So, all in all 3 days have passed since the order was placed. 2 of those being
weekend days. I technically have a non-paying buyer here because I am well within
my store terms, and they got their money back without cancelling the order.
I guess I am ranting about as much as i am simply asking... am i the asshole
here? I also cancelled the order and now I think I cannot even file a nonpaying
buyer alert. That is fine though, I'm going to move on after this therapeutic
question any way.
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| | | | | Author: | yoavheskia | | Posted: | Jan 27, 2023 11:42 | | Subject: | Re: New buyer posts hasty negative feedback | | Viewed: | 60 times | | Topic: | Help | |
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| You are only human,
Your buyer is the asshole in this case.
Maybe try to contact him and try to convince him to remove the feedback he wrote.
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| | | | | Author: | yorbrick | | Posted: | Jan 27, 2023 11:52 | | Subject: | Re: New buyer posts hasty negative feedback | | Viewed: | 60 times | | Topic: | Help | |
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| In Help, brickablocks writes:
| | I have been here since 2013, so having a new and novel experience on the site
at this time is surprising, but here goes...
I received an order on Saturday. The buyer sent an email on Monday to ask if
I had received paypal payment. I'm sorry, but I don't prioritize responding
to questions that can be answered by looking at your own paypal account. I would
have gotten around to it, I just didn't immediately jump on the task. Anyhow
- the very next day I see that I have received my first negative feedback since
itsagoodyear filed retaliatory feedback in 2020, and before that a neg in 2016.
They also reported me on paypal and got a refund there.
So, all in all 3 days have passed since the order was placed. 2 of those being
weekend days. I technically have a non-paying buyer here because I am well within
my store terms, and they got their money back without cancelling the order.
I guess I am ranting about as much as i am simply asking... am i the asshole
here? I also cancelled the order and now I think I cannot even file a nonpaying
buyer alert. That is fine though, I'm going to move on after this therapeutic
question any way.
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That is really bad, especially going to paypal for a refund already. It was lucky
you had not already shipped the package or on the way to ship it.
I'd file NPB. Placing an order, paying for it and then claiming not received
at PayPal to get a refund is not on. I'd also reply to their negative feedback
and leave negative feedback for them alerting other sellers, and that would stop
them placing orders in all the stores that have block on buyers with a negative
feedback store.
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| | | | | Author: | zorbanj | | Posted: | Jan 27, 2023 11:55 | | Subject: | Re: New buyer posts hasty negative feedback | | Viewed: | 50 times | | Topic: | Help | |
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| In Help, brickablocks writes:
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I guess I am ranting about as much as i am simply asking... am i the asshole
here? I also cancelled the order and now I think I cannot even file a nonpaying
buyer alert. That is fine though, I'm going to move on after this therapeutic
question any way.
|
Definitely not the a**h*** but the buyer is, newbie or not. Curious, why did
you cancel the order? A completed NPB automatically removes the negative feedback.
In this case it would also have resulted in a (-1) total feedback score for the
buyer, which in turn blocks them from buying from a lot of other stores.
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| | | | | | | Author: | brickablocks | | Posted: | Jan 27, 2023 12:04 | | Subject: | Re: New buyer posts hasty negative feedback | | Viewed: | 78 times | | Topic: | Help | |
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| I have been fortunate at bricklink to have never had to figure all that out.
People are usually really pleasant here.
In Help, zorbanj writes:
| | In Help, brickablocks writes:
| |
I guess I am ranting about as much as i am simply asking... am i the asshole
here? I also cancelled the order and now I think I cannot even file a nonpaying
buyer alert. That is fine though, I'm going to move on after this therapeutic
question any way.
|
Definitely not the a**h*** but the buyer is, newbie or not. Curious, why did
you cancel the order? A completed NPB automatically removes the negative feedback.
In this case it would also have resulted in a (-1) total feedback score for the
buyer, which in turn blocks them from buying from a lot of other stores.
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| | | | | Author: | pitz8008 | | Posted: | Jan 27, 2023 13:25 | | Subject: | Re: New buyer posts hasty negative feedback | | Viewed: | 70 times | | Topic: | Help | |
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| In Help, brickablocks writes:
| | I have been here since 2013, so having a new and novel experience on the site
at this time is surprising, but here goes...
I received an order on Saturday. The buyer sent an email on Monday to ask if
I had received paypal payment. I'm sorry, but I don't prioritize responding
to questions that can be answered by looking at your own paypal account. I would
have gotten around to it, I just didn't immediately jump on the task. Anyhow
- the very next day I see that I have received my first negative feedback since
itsagoodyear filed retaliatory feedback in 2020, and before that a neg in 2016.
They also reported me on paypal and got a refund there.
So, all in all 3 days have passed since the order was placed. 2 of those being
weekend days. I technically have a non-paying buyer here because I am well within
my store terms, and they got their money back without cancelling the order.
I guess I am ranting about as much as i am simply asking... am i the asshole
here? I also cancelled the order and now I think I cannot even file a nonpaying
buyer alert. That is fine though, I'm going to move on after this therapeutic
question any way.
|
While I agree the buyer is a jerkstore, it would have taken you less than 5 seconds
to type "Yes, I received your payment" when you saw the message. Something
tells me that 5 seconds spent would have saved you quite a bit of time and hassle
since.
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| | | | | Author: | popsicle | | Posted: | Jan 27, 2023 13:55 | | Subject: | (Cancelled) | | Viewed: | 112 times | | Topic: | Help | |
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| | (Cancelled) |
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USA, Virginia
Israel, Mehoz Tel Aviv
United Kingdom, England
