| Discussion Forum: Thread 333815 |
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| | | Author: | Styphelus  | | Posted: | Jan 23, 2023 12:55 | | Subject: | Canceling order after Invoice? | | Viewed: | 89 times | | Topic: | Buying | |
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| Lately I've been seeing a lot of sellers with TBD instead of a shipping rate
Can I cancel an order after they send me the invoice if I think shipping is too
high? What is the correct procedure? I don't want to upset any sellers.
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| | | | | Author: | wildchicken13 | | Posted: | Jan 23, 2023 13:08 | | Subject: | Re: Canceling order after Invoice? | | Viewed: | 38 times | | Topic: | Buying | |
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| In Buying, Styphelus writes:
| | Lately I've been seeing a lot of sellers with TBD instead of a shipping rate
Can I cancel an order after they send me the invoice if I think shipping is too
high? What is the correct procedure? I don't want to upset any sellers.
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Yes, you can cancel the order if you think the shipping is too high:
https://www.bricklink.com/retractOrder.asp
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| | | | | | | Author: | jennnifer | | Posted: | Jan 23, 2023 13:36 | | Subject: | Re: Canceling order after Invoice? | | Viewed: | 36 times | | Topic: | Buying | |
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| In Buying, wildchicken13 writes:
| | In Buying, Styphelus writes:
| | Lately I've been seeing a lot of sellers with TBD instead of a shipping rate
Can I cancel an order after they send me the invoice if I think shipping is too
high? What is the correct procedure? I don't want to upset any sellers.
|
Yes, you can cancel the order if you think the shipping is too high:
https://www.bricklink.com/retractOrder.asp
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You can request to cancel if the shipping was higher than described in the seller's
terms. Just placing orders to see what the final cost will be is a not a good
method.
'Seller provided a shipping fee that was too high (not clearly stated in
T&C) '
https://www.bricklink.com/help.asp?helpID=79
Jen
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| | | | | Author: | jennnifer | | Posted: | Jan 23, 2023 13:33 | | Subject: | Re: Canceling order after Invoice? | | Viewed: | 32 times | | Topic: | Buying | |
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| In Buying, Styphelus writes:
| | Lately I've been seeing a lot of sellers with TBD instead of a shipping rate
Can I cancel an order after they send me the invoice if I think shipping is too
high? What is the correct procedure? I don't want to upset any sellers.
|
Manual invoicing was the standard here until fairly recently. It is very normal
on this site for a seller to have to check your order and then add the appropriate
shipping charges.
You are still obligated to make your purchase as you agreed to at checkout unless
the seller did not explain the charges in their terms.
https://www.bricklink.com/help.asp?helpID=79
So, check the terms, do your homework as to what shipping costs generally run,
use the Request a Quote feature if you still aren't sure.
You can still make a polite request to the seller to cancel after an order is
placed. Some sellers will and some won't. Many sellers here are wary of cancelling
an order because then a buyer may leave them unwarranted negative feedback. It's
a bit of a problem we've had here for too long.
Jen
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Canada, Ontario
USA, Illinois
