• The seller and buyer mutually agree to cancel the order.
• The seller did not respond to emails.
• The seller did not have items after the order was submitted.
• The seller listed the item with an error.
• The seller provided a shipping fee that was excessive and not clearly stated in seller’s Terms and Conditions.
• The seller is using an exchange rate inconsistent with the terms shown on our Exchange Rate Policy page.
• The seller did not ship the order after payment was made.
• The seller is underage, meaning younger than 18.
• The seller is no longer registered.
• There was a system problem during order submission (excluding not receiving order notification email).

Invalid Reasons:

• The buyer no longer wants the items. By submitting an order, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
• The buyer found items cheaper somewhere else. The buyer must be ready to pay the seller’s prices before submitting an order.

• The buyer and seller mutually agree to cancel the order.
• The buyer does not have a valid email address.
• The buyer did not pay for the order.
• The buyer did not respond to emails.
• The buyer did not comply with store terms.
• The buyer does not have enough funds to pay.
• The buyer demanded a lower price on items.
• The buyer submitted a bogus order.
• The buyer no longer wants to purchase items.
• The buyer found items elsewhere.
• The package cannot be delivered to the buyer's address.
• The package was returned for an incorrect address.
• The buyer is underage, meaning younger than 18.
• The buyer is no longer registered.
• There was a system problem during order submission (excluding not receiving order notification email).
• The buyer requested that the seller falsify customs declarations to avoid fees (for example, marking an order as gift).

• The seller does not want to sell items after an order is submitted.
• The seller is canceling a successful order with the intent of receiving a fee refund from BrickLink.