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| | | Author: | Nicolasamico37  | | Posted: | Jan 19, 2023 02:54 | | Subject: | seller is off | | Viewed: | 208 times | | Topic: | Buying | |
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| Hi,
I placed an order yesterday on a French store.
The seller wrote to me to tell me that he is in Portugal until the end of March
and that he will therefore not be able to take care of the order before. He therefore
proposes to me either to cancel it, or to keep it despite the wait.
I tell him that I would have preferred to know before placing my order but that
nevertheless I will keep it since I need a few pieces. I also advised him to
indicate it on his shop.
Here is my message:
"Hello,
Indeed, I would have preferred to know before ordering. You should put it big
on your homepage!
I will keep my order since I need some parts.
Nicholas"
I don't think I was rude, I advised him to make an announcement about his
absence to avoid possible problems with buyers.
Here is his response:
"Good evening, the fact of having ordered does not oblige me to be at your
disposal...
Also, the exclamation mark on your answer, I don't like either.
Sorry, I'm away because my father is sick, I have to be there for him.
Frankly, no one who has purchased from my store has ever sent me a response like
yours."
I find his answer quite rude.
On the one hand, concerning his family, I cannot know. I do not blame him.
On the other hand, I advised him to at least indicate his absence on his shop
and he took the exclamation point at the end of my sentence very badly...
Then, as a seller, even if indeed he is not at my disposal, if he cannot manage
his shop during his absence, therefore if he is not currently able to satisfy
the needs of his "customers", he shouldn't keep it open.
I don't really know what to do...
Nicolas
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| | | | | Author: | Nubs_Select | | Posted: | Jan 19, 2023 03:00 | | Subject: | Re: seller is off | | Viewed: | 68 times | | Topic: | Buying | |
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| In Buying, Nicolasamico37 writes:
| | Hi,
I placed an order yesterday on a French store.
The seller wrote to me to tell me that he is in Portugal until the end of March
and that he will therefore not be able to take care of the order before. He therefore
proposes to me either to cancel it, or to keep it despite the wait.
I tell him that I would have preferred to know before placing my order but that
nevertheless I will keep it since I need a few pieces. I also advised him to
indicate it on his shop.
Here is my message:
"Hello,
Indeed, I would have preferred to know before ordering. You should put it big
on your homepage!
I will keep my order since I need some parts.
Nicholas"
I don't think I was rude, I advised him to make an announcement about his
absence to avoid possible problems with buyers.
Here is his response:
"Good evening, the fact of having ordered does not oblige me to be at your
disposal...
Also, the exclamation mark on your answer, I don't like either.
Sorry, I'm away because my father is sick, I have to be there for him.
Frankly, no one who has purchased from my store has ever sent me a response like
yours."
I find his answer quite rude.
On the one hand, concerning his family, I cannot know. I do not blame him.
On the other hand, I advised him to at least indicate his absence on his shop
and he took the exclamation point at the end of my sentence very badly...
Then, as a seller, even if indeed he is not at my disposal, if he cannot manage
his shop during his absence, therefore if he is not currently able to satisfy
the needs of his "customers", he shouldn't keep it open.
I don't really know what to do...
Nicolas
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Ya sometimes punctuation can be taken out of context in messages online since
you cant actually hear the person saying it so it would be my guess if something
is happening with his father he probably just was in a bad mood and mindset and
read the message wrong and wasn’t happy. It’s unfortunate that stuff like that
happens
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| | | | | Author: | yorbrick | | Posted: | Jan 19, 2023 04:03 | | Subject: | Re: seller is off | | Viewed: | 63 times | | Topic: | Buying | |
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| | | I don't really know what to do...
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Cancel or wait.
If you can't wait then cancel. If you cannot buy the same order elsewhere
then wait.
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| | | | | Author: | LeeGo73 | | Posted: | Jan 19, 2023 05:21 | | Subject: | Re: seller is off | | Viewed: | 56 times | | Topic: | Buying | |
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| In Buying, Nicolasamico37 writes:
| | Hi,
I placed an order yesterday on a French store.
The seller wrote to me to tell me that he is in Portugal until the end of March
and that he will therefore not be able to take care of the order before. He therefore
proposes to me either to cancel it, or to keep it despite the wait.
I tell him that I would have preferred to know before placing my order but that
nevertheless I will keep it since I need a few pieces. I also advised him to
indicate it on his shop.
Here is my message:
"Hello,
Indeed, I would have preferred to know before ordering. You should put it big
on your homepage!
I will keep my order since I need some parts.
Nicholas"
I don't think I was rude, I advised him to make an announcement about his
absence to avoid possible problems with buyers.
Here is his response:
"Good evening, the fact of having ordered does not oblige me to be at your
disposal...
Also, the exclamation mark on your answer, I don't like either.
Sorry, I'm away because my father is sick, I have to be there for him.
Frankly, no one who has purchased from my store has ever sent me a response like
yours."
I find his answer quite rude.
On the one hand, concerning his family, I cannot know. I do not blame him.
On the other hand, I advised him to at least indicate his absence on his shop
and he took the exclamation point at the end of my sentence very badly...
Then, as a seller, even if indeed he is not at my disposal, if he cannot manage
his shop during his absence, therefore if he is not currently able to satisfy
the needs of his "customers", he shouldn't keep it open.
I don't really know what to do...
Nicolas
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Seller should have closed shop, but did you already pay for the order?
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| | | | | Author: | jennnifer | | Posted: | Jan 19, 2023 08:42 | | Subject: | Re: seller is off | | Viewed: | 62 times | | Topic: | Buying | |
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| I agree with you that your seller is way out of line.
I would just mention that, human nature being what it is, you should always expect
a defensive or negative reply when you tell anyone: 'You should...!"
Good luck,
Jen
In Buying, Nicolasamico37 writes:
| | Hi,
I placed an order yesterday on a French store.
The seller wrote to me to tell me that he is in Portugal until the end of March
and that he will therefore not be able to take care of the order before. He therefore
proposes to me either to cancel it, or to keep it despite the wait.
I tell him that I would have preferred to know before placing my order but that
nevertheless I will keep it since I need a few pieces. I also advised him to
indicate it on his shop.
Here is my message:
"Hello,
Indeed, I would have preferred to know before ordering. You should put it big
on your homepage!
I will keep my order since I need some parts.
Nicholas"
I don't think I was rude, I advised him to make an announcement about his
absence to avoid possible problems with buyers.
Here is his response:
"Good evening, the fact of having ordered does not oblige me to be at your
disposal...
Also, the exclamation mark on your answer, I don't like either.
Sorry, I'm away because my father is sick, I have to be there for him.
Frankly, no one who has purchased from my store has ever sent me a response like
yours."
I find his answer quite rude.
On the one hand, concerning his family, I cannot know. I do not blame him.
On the other hand, I advised him to at least indicate his absence on his shop
and he took the exclamation point at the end of my sentence very badly...
Then, as a seller, even if indeed he is not at my disposal, if he cannot manage
his shop during his absence, therefore if he is not currently able to satisfy
the needs of his "customers", he shouldn't keep it open.
I don't really know what to do...
Nicolas
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| | | | | | | Author: | SylvainLS | | Posted: | Jan 19, 2023 11:47 | | Subject: | Re: seller is off | | Viewed: | 58 times | | Topic: | Buying | |
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| In Buying, jennnifer writes:
| | I agree with you that your seller is way out of line.
I would just mention that, human nature being what it is, you should always expect
a defensive or negative reply when you tell anyone: 'You should...!"
Good luck,
Jen
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You shouldn’t say “you should…!”!
As both buyer and seller are French, I suppose they spoke French and so there
should be less of a language barrier.
There’s several nuances in French that can be reduced to “you should…!” in Globish.
For starters, there’s “tu” (singular & colloquial you) or “vous” (politeness
plural) or the impersonal “ça” (it, but then it would translate to “it should”)
or the impersonal “il” (similar to “it should” but translates to “you should”).
Then there’s the tense: present (obligation) or conditional (advice).
So it’s hard to judge just on a translation what could have triggered that answer.
Also, these social codes are not always understood or shared and it seems the
seller is under stress at the moment.
I mean, the answer is still out of line but it may not just be the exclamation
point 
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| | | | | | | | | Author: | Nicolasamico37 | | Posted: | Jan 19, 2023 13:39 | | Subject: | Re: seller is off | | Viewed: | 63 times | | Topic: | Buying | |
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| As you said, there are a few nuances in French
And I wrote YOU SHOULD, not YOU MUST !
I sent him a message back, with a bit of apologies... But I was wondering if
I should remember him that as a seller here, he also has obligations ?
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Jan 19, 2023 14:13 | | Subject: | Re: seller is off | | Viewed: | 58 times | | Topic: | Buying | |
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| In Buying, Nicolasamico37 writes:
| | As you said, there are a few nuances in French
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There’s some in English too… but less in Globish 
| | And I wrote YOU SHOULD, not YOU MUST !
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Well, it removes a few possible back-translations / nuances but then again, it’s
not obvious whether someone (sender or receiver) uses English or Globish / understands
all the nuances.
| | I sent him a message back, with a bit of apologies... But I was wondering if
I should remember him that as a seller here, he also has obligations ?
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(‘Remind,’ in modern English, not ‘remember’ )
I would let it go: they are obviously not in a mood to receive advices, however
they are expressed.
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| | | | | Author: | BricksOfFaith | | Posted: | Jan 19, 2023 09:23 | | Subject: | Re: seller is off | | Viewed: | 43 times | | Topic: | Buying | |
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| Given the circumstances, I would apologize and explain you weren’t attempting
to be rude, and it was only a bit of friendly advice! That’ll hopefully ease
up the tension and it will all play out alright!
Hope this helps! 😊
-Bricks of Faith
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| | | | | | | Author: | tonnic | | Posted: | Jan 19, 2023 09:38 | | Subject: | Re: seller is off | | Viewed: | 56 times | | Topic: | Buying | |
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| In Buying, BricksOfFaith writes:
| | Given the circumstances, I would apologize and explain you weren’t attempting
to be rude, and it was only a bit of friendly advice! That’ll hopefully ease
up the tension and it will all play out alright!
Hope this helps! 😊
-Bricks of Faith
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Apologize? The buyer?
I think the seller, even in this case, could have the time to close his shop
at e certain time.
It only takes a few seconds.
A few years ago I was hospitalized for a severe problem, in sickbed I took the
time to close my shop and e-mail the handfull of buyers to ask what they preferred,
cancelling the order or wait for an uncertain time.
Although the seller can be forgiven to not think about this immediately he could’ve
taken action and responded nicely to the OP with his fair and kind question.
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| | | | | | | | | Author: | yorbrick | | Posted: | Jan 19, 2023 12:25 | | Subject: | Re: seller is off | | Viewed: | 48 times | | Topic: | Buying | |
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| | | I think the seller, even in this case, could have the time to close his shop
at e certain time.
It only takes a few seconds.
A few years ago I was hospitalized for a severe problem, in sickbed I took the
time to close my shop and e-mail the handfull of buyers to ask what they preferred,
cancelling the order or wait for an uncertain time.
Although the seller can be forgiven to not think about this immediately he could’ve
taken action and responded nicely to the OP with his fair and kind question.
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Yes, the seller should really close their store. It is easy and won't lead
to a backlog of orders or bad feedback for not invoicing or shipping.
But then, as a seller it can be annoying to be told by someone else you should
do things their way and not your way. Obviously here it was meant as friendly
advice to stop other buyers getting annoyed at a lack of service and there are
far worse things that some buyers feel the need to try to impose on sellers.
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| | | | | Author: | Nicolasamico37 | | Posted: | Jan 21, 2023 03:45 | | Subject: | Re: seller is off | | Viewed: | 49 times | | Topic: | Buying | |
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| I finally cancelled the order.
The seller reply was only "with pleasure (!)"
Stupid man... his store is still open but won't be able to take order until
the end of March, as he said me. Never mind.
Store disliked, member added to stop list.
THE END
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France, Centre-Val de Loire
Canada, Ontario
United Kingdom, England
Netherlands, Zuid-Holland
USA, Illinois
