|
 |
| | | Author: | SeekandFound  | | Posted: | Jan 5, 2023 22:16 | | Subject: | Question about stolen packages | | Viewed: | 181 times | | Topic: | Shipping | |
|
| It seems a customer of mine had their package stolen. I sent their package. I
did not hear from them, assuming everything was ok, until they contacted me during
the holidays two weeks from the ship date. The customer asked me for the tracking
number. I looked up into the number, and it was indicated the package has been
delivered, and left at their front door/porch. I suspect it may have been stolen,
and they asked me to fill out a claim.
However, it is not my responsibility to fill out a claim on their behalf. The
customer should be responsible to fill out a claim. They used USPS’ Priority
Mail, and the packages are already insured for certain claims, up to $50. Their
order was less that amount. What are your advice/tips on resolving this issue?
Thanks!
|
|
|
| | | | | |
| | | | | Author: | rab1234 | | Posted: | Jan 5, 2023 22:24 | | Subject: | Re: Question about stolen packages | | Viewed: | 49 times | | Topic: | Shipping | |
|
| It is the buyer's responsibility to open a claim, but there's no harm
in you doing so as well. This can protect you if the buyer tries to give USPS
false information. You have no responsibility to reimburse the buyer. If they
do happen to try to open a Paypal claim against you, it will likely be closed
as soon as you provide proof of delivery.
In Shipping, SeekandFound writes:
| | It seems a customer of mine had their package stolen. I sent their package. I
did not hear from them, assuming everything was ok, until they contacted me during
the holidays two weeks from the ship date. The customer asked me for the tracking
number. I looked up into the number, and it was indicated the package has been
delivered, and left at their front door/porch. I suspect it may have been stolen,
and they asked me to fill out a claim.
However, it is not my responsibility to fill out a claim on their behalf. The
customer should be responsible to fill out a claim. They used USPS’ Priority
Mail, and the packages are already insured for certain claims, up to $50. Their
order was less that amount. What are your advice/tips on resolving this issue?
Thanks!
|
|
|
|
| | | | | |
| | | | | Author: | SezaR | | Posted: | Jan 5, 2023 22:30 | | Subject: | Re: Question about stolen packages | | Viewed: | 56 times | | Topic: | Shipping | |
|
| In Shipping, SeekandFound writes:
| | It seems a customer of mine had their package stolen. I sent their package. I
did not hear from them, assuming everything was ok, until they contacted me during
the holidays two weeks from the ship date. The customer asked me for the tracking
number. I looked up into the number, and it was indicated the package has been
delivered, and left at their front door/porch. I suspect it may have been stolen,
and they asked me to fill out a claim.
However, it is not my responsibility to fill out a claim on their behalf. The
customer should be responsible to fill out a claim. They used USPS’ Priority
Mail, and the packages are already insured for certain claims, up to $50. Their
order was less that amount. What are your advice/tips on resolving this issue?
Thanks!
|
I don't know how USPS works.
With CanadaPost, the sender should file a lost claim.
I had one order sent to a buyer in US. He claimed he did not receive it and based
on the communications (that he did not want a refund...) I was sure he was honest
but the tracking said "delivered" (the package was handled by USPS within
the USA). I filed a claim with CanadaPost and by my surprise, CanadaPost refunded
me and so I refunded the buyer.
|
|
|
| | | | | |
| | | | | Author: | zorbanj | | Posted: | Jan 5, 2023 23:04 | | Subject: | Re: Question about stolen packages | | Viewed: | 61 times | | Topic: | Shipping | |
|
| Either the sender or the recipient can file a claim but I suggest you do it.
Priority Mail includes $100 of insurance. Insurance proceeds are payable to you
but you'd obviously have to file. The USPS has a record of the exact GPS
location of where the package was delivered. The package may have been delivered
to the wrong address or to a neighbor.
If the buyer files a PayPal claim they will lose because you have tracking that
shows the package was delivered. The buyer might then file a credit card charge
back and they would win. At this point the buyer might be agitated enough to
leave you negative feedback. You would then be out the money, have a negative
feedback and still have to file for the insurance.
In Shipping, SeekandFound writes:
| | It seems a customer of mine had their package stolen. I sent their package. I
did not hear from them, assuming everything was ok, until they contacted me during
the holidays two weeks from the ship date. The customer asked me for the tracking
number. I looked up into the number, and it was indicated the package has been
delivered, and left at their front door/porch. I suspect it may have been stolen,
and they asked me to fill out a claim.
However, it is not my responsibility to fill out a claim on their behalf. The
customer should be responsible to fill out a claim. They used USPS’ Priority
Mail, and the packages are already insured for certain claims, up to $50. Their
order was less that amount. What are your advice/tips on resolving this issue?
Thanks!
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | lrsgrz | | Posted: | Jan 6, 2023 09:15 | | Subject: | Re: Question about stolen packages | | Viewed: | 40 times | | Topic: | Shipping | |
|
| Agree with avoiding PayPal especially if the buyer submits the request, it will
show negatively on the seller regardless the outcome. Not tied to Bricklink
but I had a problem like this with an eBay transaction, I refunded the buyer
and then worked with UPS to get reimbursed. Wish they all took photos of delivery
at the point of delivery.
In Shipping, zorbanj writes:
| | Either the sender or the recipient can file a claim but I suggest you do it.
Priority Mail includes $100 of insurance. Insurance proceeds are payable to you
but you'd obviously have to file. The USPS has a record of the exact GPS
location of where the package was delivered. The package may have been delivered
to the wrong address or to a neighbor.
If the buyer files a PayPal claim they will lose because you have tracking that
shows the package was delivered. The buyer might then file a credit card charge
back and they would win. At this point the buyer might be agitated enough to
leave you negative feedback. You would then be out the money, have a negative
feedback and still have to file for the insurance.
In Shipping, SeekandFound writes:
| | It seems a customer of mine had their package stolen. I sent their package. I
did not hear from them, assuming everything was ok, until they contacted me during
the holidays two weeks from the ship date. The customer asked me for the tracking
number. I looked up into the number, and it was indicated the package has been
delivered, and left at their front door/porch. I suspect it may have been stolen,
and they asked me to fill out a claim.
However, it is not my responsibility to fill out a claim on their behalf. The
customer should be responsible to fill out a claim. They used USPS’ Priority
Mail, and the packages are already insured for certain claims, up to $50. Their
order was less that amount. What are your advice/tips on resolving this issue?
Thanks!
|
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | jennnifer | | Posted: | Jan 6, 2023 10:11 | | Subject: | Re: Question about stolen packages | | Viewed: | 36 times | | Topic: | Shipping | |
|
| In Shipping, zorbanj writes:
| | Either the sender or the recipient can file a claim but I suggest you do it.
Priority Mail includes $100 of insurance. Insurance proceeds are payable to you
but you'd obviously have to file.
|
Priority Mail includes $50 of insurance.
| | The USPS has a record of the exact GPS
location of where the package was delivered. The package may have been delivered
to the wrong address or to a neighbor.
|
Yes, if the carrier scanned it in properly. 
Jen
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | peregrinator | | Posted: | Jan 6, 2023 11:13 | | Subject: | Re: Question about stolen packages | | Viewed: | 50 times | | Topic: | Shipping | |
|
| In Shipping, jennnifer writes:
| | In Shipping, zorbanj writes:
| | Either the sender or the recipient can file a claim but I suggest you do it.
Priority Mail includes $100 of insurance. Insurance proceeds are payable to you
but you'd obviously have to file.
|
Priority Mail includes $50 of insurance.
|
It's $100 if buying it commercially.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | jennnifer | | Posted: | Jan 6, 2023 12:05 | | Subject: | Re: Question about stolen packages | | Viewed: | 36 times | | Topic: | Shipping | |
|
| In Shipping, peregrinator writes:
| | In Shipping, jennnifer writes:
| | In Shipping, zorbanj writes:
| | Either the sender or the recipient can file a claim but I suggest you do it.
Priority Mail includes $100 of insurance. Insurance proceeds are payable to you
but you'd obviously have to file.
|
Priority Mail includes $50 of insurance.
|
It's $100 if buying it commercially.
|
Huh... my bad. There's a bunch of conflicting info on the web about this.
I'll just cross my fingers and hope I never need it either way. 
Jen
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | zorbanj | | Posted: | Jan 6, 2023 12:14 | | Subject: | Re: Question about stolen packages | | Viewed: | 33 times | | Topic: | Shipping | |
|
| In Shipping, jennnifer writes:
| | In Shipping, peregrinator writes:
| | In Shipping, jennnifer writes:
| | In Shipping, zorbanj writes:
| | Either the sender or the recipient can file a claim but I suggest you do it.
Priority Mail includes $100 of insurance. Insurance proceeds are payable to you
but you'd obviously have to file.
|
Priority Mail includes $50 of insurance.
|
It's $100 if buying it commercially.
|
Huh... my bad. There's a bunch of conflicting info on the web about this.
I'll just cross my fingers and hope I never need it either way.
|
Can confirm it is $100 of insurance if you use PayPal, Shipstation, ebay, Stamps.com,
etc. Can't say what the amount would be if you bought postage at the USPS
counter or self-service kiosk but it would be odd to have a lower amount of coverage.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jan 6, 2023 13:13 | | Subject: | Re: Question about stolen packages | | Viewed: | 28 times | | Topic: | Shipping | |
|
| In Shipping, zorbanj writes:
| | Can confirm it is $100 of insurance if you use PayPal, Shipstation, ebay, Stamps.com,
etc. Can't say what the amount would be if you bought postage at the USPS
counter or self-service kiosk but it would be odd to have a lower amount of coverage.
|
It's $50 when you buy at the counter. I agree it's a bit odd but I guess
it's just one of the perks of being a commercial customer.
|
|
| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | Jan 6, 2023 10:47 | | Subject: | Re: Question about stolen packages | | Viewed: | 51 times | | Topic: | Shipping | |
|
| In Shipping, zorbanj writes:
| | Either the sender or the recipient can file a claim but I suggest you do it.
Priority Mail includes $100 of insurance. Insurance proceeds are payable to you
but you'd obviously have to file. The USPS has a record of the exact GPS
location of where the package was delivered. The package may have been delivered
to the wrong address or to a neighbor.
If the buyer files a PayPal claim they will lose because you have tracking that
shows the package was delivered. The buyer might then file a credit card charge
back and they would win. At this point the buyer might be agitated enough to
leave you negative feedback. You would then be out the money, have a negative
feedback and still have to file for the insurance.
|
They have proof of delivery so they should be covered under PayPal seller protection,
even if the buyer files a credit card chargeback for non-delivery.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | zorbanj | | Posted: | Jan 6, 2023 12:10 | | Subject: | Re: Question about stolen packages | | Viewed: | 30 times | | Topic: | Shipping | |
|
| In Shipping, yorbrick writes:
| | They have proof of delivery so they should be covered under PayPal seller protection,
|
Yes
| | even if the buyer files a credit card chargeback for non-delivery.
|
I think the seller would lose a chargeback. These are almost impossible to win.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | yorbrick | | Posted: | Jan 6, 2023 12:18 | | Subject: | Re: Question about stolen packages | | Viewed: | 33 times | | Topic: | Shipping | |
|
| In Shipping, zorbanj writes:
| | In Shipping, yorbrick writes:
| | They have proof of delivery so they should be covered under PayPal seller protection,
|
Yes
| | even if the buyer files a credit card chargeback for non-delivery.
|
I think the seller would lose a chargeback. These are almost impossible to win.
|
I've had one in the past (not a BL transaction) where the buyer claimed the
dard was used fraudulently and won it as I had delivery confirmation as needed
under seller protection. I believe PayPal cover the refund when a buyer claims
via their credit card and the seller proves the order placed was delivered. I
assume that PP would put a flag on the buyers PayPal account so if they try to
use the same card again it would be highlighted as fraudulent.
|
|
|
| | | | | |
| | | | | Author: | yorbrick | | Posted: | Jan 6, 2023 04:53 | | Subject: | Re: Question about stolen packages | | Viewed: | 50 times | | Topic: | Shipping | |
|
| In Shipping, SeekandFound writes:
| | It seems a customer of mine had their package stolen. I sent their package. I
did not hear from them, assuming everything was ok, until they contacted me during
the holidays two weeks from the ship date. The customer asked me for the tracking
number. I looked up into the number, and it was indicated the package has been
delivered, and left at their front door/porch. I suspect it may have been stolen,
and they asked me to fill out a claim.
However, it is not my responsibility to fill out a claim on their behalf. The
customer should be responsible to fill out a claim. They used USPS’ Priority
Mail, and the packages are already insured for certain claims, up to $50. Their
order was less that amount. What are your advice/tips on resolving this issue?
Thanks!
|
Why would USPS pay out, when they know it was delivered?
|
|
|
| | | | | | | | | |
| | | | | | | Author: | peregrinator | | Posted: | Jan 6, 2023 09:04 | | Subject: | Re: Question about stolen packages | | Viewed: | 54 times | | Topic: | Shipping | |
|
| In Shipping, yorbrick writes:
| | Why would USPS pay out, when they know it was delivered?
|
They won't.
|
|
| | | | | |
| | | | | Author: | brac.brick | | Posted: | Jan 6, 2023 06:24 | | Subject: | Re: Question about stolen packages | | Viewed: | 57 times | | Topic: | Shipping | |
|
| In Shipping, SeekandFound writes:
| | It seems a customer of mine had their package stolen. I sent their package. I
did not hear from them, assuming everything was ok, until they contacted me during
the holidays two weeks from the ship date. The customer asked me for the tracking
number. I looked up into the number, and it was indicated the package has been
delivered, and left at their front door/porch. I suspect it may have been stolen,
and they asked me to fill out a claim.
However, it is not my responsibility to fill out a claim on their behalf. The
customer should be responsible to fill out a claim. They used USPS’ Priority
Mail, and the packages are already insured for certain claims, up to $50. Their
order was less that amount. What are your advice/tips on resolving this issue?
Thanks!
|
You can try to file the claim with USPS but as another poster pointed out, the
package was delivered. Priority Mail insurance only covers for lost or damaged
packages , not delivered & stolen. I would try to work this out with the buyer
- maybe it was left at a neighbor's house by accident? Otherwise if the location
was not secure, then some of the responsibility falls on the buyer. In my store,
if the order is worth more than $99, I require signature confirmation to avoid
porch thieves . This might be something to think about for future orders. In
this case, I would offer some sort of refund for the order , work it out with
them and move on.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | tonnic | | Posted: | Jan 6, 2023 07:04 | | Subject: | Re: Question about stolen packages | | Viewed: | 55 times | | Topic: | Shipping | |
|
| In Shipping, brac.brick writes:
| | In Shipping, SeekandFound writes:
| | It seems a customer of mine had their package stolen. I sent their package. I
did not hear from them, assuming everything was ok, until they contacted me during
the holidays two weeks from the ship date. The customer asked me for the tracking
number. I looked up into the number, and it was indicated the package has been
delivered, and left at their front door/porch. I suspect it may have been stolen,
and they asked me to fill out a claim.
However, it is not my responsibility to fill out a claim on their behalf. The
customer should be responsible to fill out a claim. They used USPS’ Priority
Mail, and the packages are already insured for certain claims, up to $50. Their
order was less that amount. What are your advice/tips on resolving this issue?
Thanks!
|
You can try to file the claim with USPS but as another poster pointed out, the
package was delivered. Priority Mail insurance only covers for lost or damaged
packages , not delivered & stolen. I would try to work this out with the buyer
- maybe it was left at a neighbor's house by accident? Otherwise if the location
was not secure, then some of the responsibility falls on the buyer. In my store,
if the order is worth more than $99, I require signature confirmation to avoid
porch thieves . This might be something to think about for future orders. In
this case, I would offer some sort of refund for the order , work it out with
them and move on.
|
As in Canada in the Netherlands the seller/shipper needs to do the work to get
a refund or an investigation.
The seller is the one doing business with the postal service, not the buyer.
What idiotic system says a package is delivered when it is put on a porch!? I
know it is frequently done in, for instance, the USA but I wouldn’t call it delivered,
I would call it ‘left behind’. For grabs for others. In my opinion still a mistake
from USPS and therefore on account of their insurance.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | jennnifer | | Posted: | Jan 6, 2023 10:08 | | Subject: | Re: Question about stolen packages | | Viewed: | 32 times | | Topic: | Shipping | |
|
| In Shipping, tonnic writes:
| |
What idiotic system says a package is delivered when it is put on a porch!? I
know it is frequently done in, for instance, the USA but I wouldn’t call it delivered,
I would call it ‘left behind’. For grabs for others. In my opinion still a mistake
from USPS and therefore on account of their insurance.
|
Because we have a big, big country of mostly safe neighborhoods. Because going
and picking up your package at the post office is a hassle and not everyone can
get there within working hours. Because the post office doesn't have the
staff to actually hand out all packages from the post office. Because porch pirates
(as we call them) are fairly rare except in some problem areas. Because those
nifty doorbell cameras are a pretty good deterrent.
In my experience, packages marked 'delivered' that weren't actually
delivered here have been found on a neighbor's porch or at the same number
house one block over. Knock on wood.
Jen
|
|
|
| | | | | |
| | | | | Author: | peregrinator | | Posted: | Jan 6, 2023 09:14 | | Subject: | Re: Question about stolen packages | | Viewed: | 36 times | | Topic: | Shipping | |
|
| In Shipping, SeekandFound writes:
| | It seems a customer of mine had their package stolen. I sent their package. I
did not hear from them, assuming everything was ok, until they contacted me during
the holidays two weeks from the ship date. The customer asked me for the tracking
number. I looked up into the number, and it was indicated the package has been
delivered, and left at their front door/porch. I suspect it may have been stolen,
and they asked me to fill out a claim.
However, it is not my responsibility to fill out a claim on their behalf. The
customer should be responsible to fill out a claim. They used USPS’ Priority
Mail, and the packages are already insured for certain claims, up to $50. Their
order was less that amount. What are your advice/tips on resolving this issue?
Thanks!
|
Couple things. First, to mitigate this sort of thing in the future, you should
give the buyer the tracking number right away (maybe you did, but I see in your
message that the buyer asked you for it, indicating that you didn't enter
it into the order detail screen or put it in the "drive-thru" email).
If the buyer has the tracking number, he or she can change the delivery instructions,
such as asking that the package be held at the post office if he or she isn't
going to be at the house for a while (away for the holidays or whatever). In
fact I had a buyer do just this in the latter part of last month.
Second, it is the seller's responsibility to file a claim because
the insurance won't refund the buyer - only the seller, who can then refund
the buyer. USPS probably won't refund in this case since the tracking shows
delivered, but there is the possibility that they delivered to the wrong address.
Third, you mentioned $50 insurance. Are you buying postage retail at the counter?
You can save a good bit, plus get $100 insurance, by buying postage at commercial
rates through (e.g.) Pirate Ship or PayPal/ShipStation.
|
|
|
| | | | | |
| | | | | Author: | SDF_Bricks | | Posted: | Jan 6, 2023 13:40 | | Subject: | Re: Question about stolen packages | | Viewed: | 46 times | | Topic: | Shipping | |
|
| In Shipping, SeekandFound writes:
| | It seems a customer of mine had their package stolen. I sent their package. I
did not hear from them, assuming everything was ok, until they contacted me during
the holidays two weeks from the ship date. The customer asked me for the tracking
number. I looked up into the number, and it was indicated the package has been
delivered, and left at their front door/porch. I suspect it may have been stolen,
and they asked me to fill out a claim.
However, it is not my responsibility to fill out a claim on their behalf. The
customer should be responsible to fill out a claim. They used USPS’ Priority
Mail, and the packages are already insured for certain claims, up to $50. Their
order was less that amount. What are your advice/tips on resolving this issue?
Thanks!
|
I had a package coming from Hungary few weeks back and the tracking said it was
delivered but I did not see it. It took over two weeks of back and forth messages
with the seller, and one day a distant neighbor showed up at the door with my
package. I have seen this multiple times lately and it seems shipping companies
would rather pay claims instead of providing proper training to their guys. Were
it not for a honest neighbor, I would have not seen such package. Not to digress
too much, few years ago, the US mail delivery person (a big fat obnoxious mama,
sorry) would leave my packages by the mailbox post, way in the open for anyone
to help themselves. I went and complained to the post office and then she started
getting off her lazy a$$, stepping out of her truck and throwing the package
from several feet away on my porch.
Last point. In my past dealings (UPS and US Mail, and also airline luggage),
the insurance covers only the contents of the package, NOT the additional shipping
and other costs. Since then, I buy insurance for MORE than the value of the contents.
Typically I check the next available same item on Bricklink and add shipping
then that's my total insured value.
|
|
|
|
|
|
USA, Texas
Canada, British Columbia
United Kingdom, England
Netherlands, Noord-Holland
