| Discussion Forum: Thread 332536 |
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| | | Author: | Nicolasamico37  | | Posted: | Dec 29, 2022 09:17 | | Subject: | "New" minifigure bought is not new | | Viewed: | 175 times | | Topic: | Buying | |
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| Hi,
This morning I received one order. There was only 1 minifigure and a few parts.
The minifigure was mentionned as "NEW". But 1 arm is cracked, the second
has a little mark and I think it won't be long before it will crack too.
And I really think the minifigure is not new but has already been used !
The seller ask me to return him the minifigure in a simple letter.
Sorry, I NEVER ship anything without tracking ! He could be able to say that
I haven't returned the minifigure !
I asked the seller to take the shipping fees in charge (1,66€) but he's now
silent...
And after looking at his Feedback, few of them are negative or neutral, with
comments like "New parts/figs are used"...
I can open a claim, or pay myself for the return (but I don't really want
to !)
All I can do in the Order Problem is to file a NSS, but the reasons included
are not exactly what happened...
Thank you for your help,
Nicolas
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| | | | | Author: | Brickwilbo | | Posted: | Dec 29, 2022 09:26 | | Subject: | Re: "New" minifigure bought is not new | | Viewed: | 56 times | | Topic: | Buying | |
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| If the seller is a business he should pay for return shipping.
If you file a PayPal dispute, you still have to return the item.
Is the figure worth the effort?
In Buying, Nicolasamico37 writes:
| | Hi,
This morning I received one order. There was only 1 minifigure and a few parts.
The minifigure was mentionned as "NEW". But 1 arm is cracked, the second
has a little mark and I think it won't be long before it will crack too.
And I really think the minifigure is not new but has already been used !
The seller ask me to return him the minifigure in a simple letter.
Sorry, I NEVER ship anything without tracking ! He could be able to say that
I haven't returned the minifigure !
I asked the seller to take the shipping fees in charge (1,66€) but he's now
silent...
And after looking at his Feedback, few of them are negative or neutral, with
comments like "New parts/figs are used"...
I can open a claim, or pay myself for the return (but I don't really want
to !)
All I can do in the Order Problem is to file a NSS, but the reasons included
are not exactly what happened...
Thank you for your help,
Nicolas
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| | | | | | | Author: | Nicolasamico37 | | Posted: | Dec 29, 2022 09:35 | | Subject: | Re: "New" minifigure bought is not new | | Viewed: | 50 times | | Topic: | Buying | |
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| The minifigure is sh034 Hawkeye. I paid 6€ for this minifigure. Even if it's
not too much, I want to be assured that I would have my money back.
The seller do that as "a hobby", like mentioned on his store ! I know
some people that take their own hobbies more seriously !! 
I think I will return him the minifigure and wait for his payment... 
Thank you,
Nicolas
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| | | | | Author: | 1001bricks | | Posted: | Dec 29, 2022 09:50 | | Subject: | Re: "New" minifigure bought is not new | | Viewed: | 50 times | | Topic: | Buying | |
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| | | All I can do in the Order Problem is to file a NSS, but the reasons included
are not exactly what happened...
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Take pictures.
Try to resolve this first with the seller.
He shouldn't ask you to reship, or at least fully pay for the return.
File an NSS (Item listed in error = New vs Used) for example.
Open a PayPal claim.
If he's a scammer, don't let him keeping damaging the image of BrickLink
and the majority of good people here.
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| | | | | | | Author: | Nicolasamico37 | | Posted: | Dec 29, 2022 10:05 | | Subject: | Re: "New" minifigure bought is not new | | Viewed: | 44 times | | Topic: | Buying | |
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Done !
| | Try to resolve this first with the seller.
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I'm trying.
| | He shouldn't ask you to reship, or at least fully pay for the return.
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After his reply, he will take in charge the complete shipping fees. I hope !
| | File an NSS (Item listed in error = New vs Used) for example.
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Not necessary actually, but with this amount of negative feedback for this reason,
I think some sellers would have a reminder of selling rules !
Thanks for your help too 
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| | | | | | | | | Author: | 1001bricks | | Posted: | Dec 29, 2022 10:11 | | Subject: | Re: "New" minifigure bought is not new | | Viewed: | 51 times | | Topic: | Buying | |
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| | | | | File an NSS (Item listed in error = New vs Used) for example.
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Not necessary actually, but with this amount of negative feedback for this reason,
I think some sellers would have a reminder of selling rules !
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FILE AN NSS
If later on this is fully resolved and you think it's an honnest error (erm),
then remove it.
If it doesn't seem to be an error, even refunded, leave it as is and complete
the NSS.
It's the only defense we've against people selling used damaged for New.
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| | | | | | | | | | | Author: | rtzx9r | | Posted: | Dec 29, 2022 10:48 | | Subject: | Re: "New" minifigure bought is not new | | Viewed: | 35 times | | Topic: | Buying | |
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| In Buying, 1001bricks writes:
| | | | | | File an NSS (Item listed in error = New vs Used) for example.
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Not necessary actually, but with this amount of negative feedback for this reason,
I think some sellers would have a reminder of selling rules !
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FILE AN NSS
If later on this is fully resolved and you think it's an honnest error (erm),
then remove it.
If it doesn't seem to be an error, even refunded, leave it as is and complete
the NSS.
It's the only defense we've against people selling used damaged for New.
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In the future check seller feedback before ordering. Then proceed accordingly.
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Dec 29, 2022 10:53 | | Subject: | Re: "New" minifigure bought is not new | | Viewed: | 37 times | | Topic: | Buying | |
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| In Buying, 1001bricks writes:
| | If it doesn't seem to be an error, even refunded, leave it as is and complete
the NSS.
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Won't BL remove it if the seller refunds?
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 29, 2022 11:20 | | Subject: | (Cancelled) | | Viewed: | 25 times | | Topic: | Buying | |
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| | (Cancelled) |
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 29, 2022 11:24 | | Subject: | Re: "New" minifigure bought is not new | | Viewed: | 44 times | | Topic: | Buying | |
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| In Buying, peregrinator writes:
| | In Buying, 1001bricks writes:
| | If it doesn't seem to be an error, even refunded, leave it as is and complete
the NSS.
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Won't BL remove it if the seller refunds?
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If the seller asks.
And then it depends the decision of the BL Admin.
So, it can stay; it's worth trying.
And anyway, an Admin will see there has been problem.
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| | | | | | | | | | | Author: | iprice | | Posted: | Dec 29, 2022 14:20 | | Subject: | Re: "New" minifigure bought is not new | | Viewed: | 94 times | | Topic: | Buying | |
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| In Buying, 1001bricks writes:
| | | | | | File an NSS (Item listed in error = New vs Used) for example.
|
Not necessary actually, but with this amount of negative feedback for this reason,
I think some sellers would have a reminder of selling rules !
|
FILE AN NSS
If later on this is fully resolved and you think it's an honnest error (erm),
then remove it.
If it doesn't seem to be an error, even refunded, leave it as is and complete
the NSS.
It's the only defense we've against people selling used damaged for New.
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I did this for the exact same reason - seller shipped three incorrect figs (figs
with completely incorrect parts) and asked me to pay for their return. I filed
an NSS and BrickLink removed it without communication. The seller gave me retaliatory
Negative feedback as a response to my feedback.
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