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| | | Author: | ccroxton  | | Posted: | Dec 22, 2022 15:09 | | Subject: | Buyer claims mising parts, but I know I shipp | | Viewed: | 232 times | | Topic: | Problem Order | |
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| My sale was quite successful, received lots of orders. Surprisingly, a lot of
people are saying they are missing parts. One fellow opened a PP dispute because
I didn't answer him the same day about his missing 1 piece, claiming that
I did not ship the order! That particular order was over $100. I know I shipped
his missing part, because I had to hunt down another one of the part he says
is missing.
I have closed the store because of family obligations at this time.
Do I need to take pics of everything before I ship? Most buyers are really nice
people, but the few that are not can be a real headache!
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| | | | | Author: | Nubs_Select | | Posted: | Dec 22, 2022 15:16 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 66 times | | Topic: | Problem Order | |
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| there's always the possibility that the part got lost in shipping (no matter
how well it was packed) or lost when the package was opened. I've had
it before that a part I clearly remember shipping and was a physically larger
part as well but was only like .30 on a $20 or so order the buyer couldn't
find it anywhere so I refunded the part and moved on. unless the buyer is specifically
trying to get a refund for a higher $ part it's quite likely there isn't
any ill intent so it's probably just best to refund the part and move on
|
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| | | | | | | Author: | ccroxton | | Posted: | Dec 22, 2022 15:30 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 59 times | | Topic: | Problem Order | |
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| In Problem Order, Nubs_Select writes:
| | there's always the possibility that the part got lost in shipping (no matter
how well it was packed) or lost when the package was opened. I've had
it before that a part I clearly remember shipping and was a physically larger
part as well but was only like .30 on a $20 or so order the buyer couldn't
find it anywhere so I refunded the part and moved on. unless the buyer is specifically
trying to get a refund for a higher $ part it's quite likely there isn't
any ill intent so it's probably just best to refund the part and move on
|
He is asking for $5 for $1.80, and opened a PayPal dispute. Seems rather extreme
to me?
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 22, 2022 15:39 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 61 times | | Topic: | Problem Order | |
|
| In Problem Order, ccroxton writes:
| | In Problem Order, Nubs_Select writes:
| | there's always the possibility that the part got lost in shipping (no matter
how well it was packed) or lost when the package was opened. I've had
it before that a part I clearly remember shipping and was a physically larger
part as well but was only like .30 on a $20 or so order the buyer couldn't
find it anywhere so I refunded the part and moved on. unless the buyer is specifically
trying to get a refund for a higher $ part it's quite likely there isn't
any ill intent so it's probably just best to refund the part and move on
|
He is asking for $5 for $1.80, and opened a PayPal dispute. Seems rather extreme
to me?
|
not really since he will have to buy it elsewhere so its normal to refund extra
for shipping that will be needed for the new purchase
|
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| | | | | | | | | | | Author: | Hal8472 | | Posted: | Dec 22, 2022 17:53 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 45 times | | Topic: | Problem Order | |
|
| In Problem Order, Nubs_Select writes:
| | In Problem Order, ccroxton writes:
| | In Problem Order, Nubs_Select writes:
| | there's always the possibility that the part got lost in shipping (no matter
how well it was packed) or lost when the package was opened. I've had
it before that a part I clearly remember shipping and was a physically larger
part as well but was only like .30 on a $20 or so order the buyer couldn't
find it anywhere so I refunded the part and moved on. unless the buyer is specifically
trying to get a refund for a higher $ part it's quite likely there isn't
any ill intent so it's probably just best to refund the part and move on
|
He is asking for $5 for $1.80, and opened a PayPal dispute. Seems rather extreme
to me?
|
not really since he will have to buy it elsewhere so its normal to refund extra
for shipping that will be needed for the new purchase
|
I disagree that it’s normal to refund extra. Compared to a retail storefront
one never would get a credit more than the item’s value, for something missing
or damaged. It’s because we have a feedback system that sellers are more willing
to be generous. However, such generosity should be acknowledged and not assumed.
|
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 22, 2022 18:03 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 88 times | | Topic: | Problem Order | |
|
| In Problem Order, Hal8472 writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, ccroxton writes:
| | In Problem Order, Nubs_Select writes:
| | there's always the possibility that the part got lost in shipping (no matter
how well it was packed) or lost when the package was opened. I've had
it before that a part I clearly remember shipping and was a physically larger
part as well but was only like .30 on a $20 or so order the buyer couldn't
find it anywhere so I refunded the part and moved on. unless the buyer is specifically
trying to get a refund for a higher $ part it's quite likely there isn't
any ill intent so it's probably just best to refund the part and move on
|
He is asking for $5 for $1.80, and opened a PayPal dispute. Seems rather extreme
to me?
|
not really since he will have to buy it elsewhere so its normal to refund extra
for shipping that will be needed for the new purchase
|
I disagree that it’s normal to refund extra. Compared to a retail storefront
one never would get a credit more than the item’s value, for something missing
or damaged. It’s because we have a feedback system that sellers are more willing
to be generous. However, such generosity should be acknowledged and not assumed.
|
with a store front you typically arent buying $1 or $2 items and then driving
back to get a refund as opposed to bricklink where if your missing a small part
you have to buy it online and pay shipping again for a mistake the seller made
so its quite normal to refund extra to cover shipping if the seller is the one
who made the mistake
|
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 22, 2022 18:23 | | Subject: | (Cancelled) | | Viewed: | 28 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 22, 2022 18:26 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 51 times | | Topic: | Problem Order | |
|
| | | | | | | not really since he will have to buy it elsewhere so its normal to refund extra
for shipping that will be needed for the new purchase
|
I disagree that it’s normal to refund extra. Compared to a retail storefront
one never would get a credit more than the item’s value, for something missing
or damaged. It’s because we have a feedback system that sellers are more willing
to be generous. However, such generosity should be acknowledged and not assumed.
|
with a store front you typically arent buying $1 or $2 items and then driving
back to get a refund as opposed to bricklink where if your missing a small part
you have to buy it online and pay shipping again for a mistake the seller made
so its quite normal to refund extra to cover shipping if the seller is the one
who made the mistake
|
I don't agree at all with you on this, see:
https://www.bricklink.com/message.asp?ID=1381643
As written, people think their wanted-list of 487 Lots 1169 items will automagically
be
generated by non-paid minions into an order where no single physical part can
be missing.
This whole concept is 100% biased.
I've also written that if you do need 17 nails you buy a bag of 25 or half
a pound of them, but you don't ask for 17.
In short the eventual buyer argument "Now I'm missing 1, I'm obliged
to place another order" is unfair.
Or we could also say "Now as BrickLink had problems for couple of hours,
I've possibly lost 100$ - then I won't proportionnaly pay in my fees!"
In short, you should NOT, Nubs_Select or anyone, pay a whole hypothetical
order for a missing part (for a neglectable value).
Accessorily, this would be - for me - a kind of buying feedback or extortion:
"I give you 5 bucks so you're happy even if 0.03$ was (maybe) missing"
or "Give me 5 bucks for this 1x2 white plate or I'm unhappy and will
glue you a Red".
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| | | | | | | | | | | | | | | | | Author: | wildchicken13 | | Posted: | Dec 22, 2022 18:51 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 44 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | I don't agree at all with you on this, see:
https://www.bricklink.com/message.asp?ID=1381643
As written, people think their wanted-list of 487 Lots 1169 items will automagically
be
generated by non-paid minions into an order where no single physical part can
be missing.
This whole concept is 100% biased.
I've also written that if you do need 17 nails you buy a bag of 25 or half
a pound of them, but you don't ask for 17.
In short the eventual buyer argument "Now I'm missing 1, I'm obliged
to place another order" is unfair.
Or we could also say "Now as BrickLink had problems for couple of hours,
I've possibly lost 100$ - then I won't proportionnaly pay in my fees!"
In short, you should NOT, Nubs_Select or anyone, pay a whole hypothetical
order for a missing part (for a neglectable value).
Accessorily, this would be - for me - a kind of buying feedback or extortion:
"I give you 5 bucks so you're happy even if 0.03$ was (maybe) missing"
or "Give me 5 bucks for this 1x2 white plate or I'm unhappy and will
glue you a Red".
|
When I buy 17 nails, I expect to receive 17 nails, not 16.
Even if the difference is only a few cents, it's still technically considered
a ripoff.
If they only come in bags of 25, then that's fine, but then I expect to receive
25 nails, not 24.
The real problem is when you need one nail, but they only come in bags of 100.
As a wise Alanis Morissette once said:
It's like ten thousand technic pins, when all you need is one technic
pin.
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| | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 22, 2022 18:58 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 28 times | | Topic: | Problem Order | |
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| | | When I buy 17 nails, I expect to receive 17 nails, not 16.
Even if the difference is only a few cents, it's still technically considered
a ripoff.
If they only come in bags of 25, then that's fine, but then I expect to receive
25 nails, not 24.
|
+1
| | The real problem is when you need one nail, but they only come in bags of 100.
|
| | As a wise Alanis Morissette once said:
It's like ten thousand technic pins, when all you need is one technic
pin.
|
and what makes it more fun is if you try to bargain with the seller on
the price for the pin
|
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| | | | | | | | | | | | | | | | | | | | | Author: | wildchicken13 | | Posted: | Dec 22, 2022 19:08 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 30 times | | Topic: | Problem Order | |
|
| In Problem Order, Nubs_Select writes:
Add one? Good idea.
| | and what makes it more fun is if you try to bargain with the seller on
the price for the pin
|
I'll give you my two cents, and you give me one technic pin?
|
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| | | | | | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 22, 2022 19:12 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 29 times | | Topic: | Problem Order | |
|
| In Problem Order, wildchicken13 writes:
| | In Problem Order, Nubs_Select writes:
Add one? Good idea.
|
| | | | and what makes it more fun is if you try to bargain with the seller on
the price for the pin
|
I'll give you my two cents, and you give me one technic pin?
|
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| | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 22, 2022 19:02 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 31 times | | Topic: | Problem Order | |
|
| | | | | Accessorily, this would be - for me - a kind of buying feedback or extortion:
"I give you 5 bucks so you're happy even if 0.03$ was (maybe) missing"
or "Give me 5 bucks for this 1x2 white plate or I'm unhappy and will
glue you a Red".
|
When I buy 17 nails, I expect to receive 17 nails, not 16.
|
See my other post - here anyway, there's no shop you can ask to be served
for 17 cheap nails.
| | If they only come in bags of 25, then that's fine, but then I expect to receive
25 nails, not 24.
|
Sure, it's then made by machines, NOT humans.
That's the problem with wanted-lists: people think they're made by machines.
| | As a wise Alanis Morissette once said:
|
Whil I literally loved her, I didn't know she said this about Technic Pins!
|
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| | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 22, 2022 18:56 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 32 times | | Topic: | Problem Order | |
|
| In Problem Order, 1001bricks writes:
| | | | | | | | not really since he will have to buy it elsewhere so its normal to refund extra
for shipping that will be needed for the new purchase
|
I disagree that it’s normal to refund extra. Compared to a retail storefront
one never would get a credit more than the item’s value, for something missing
or damaged. It’s because we have a feedback system that sellers are more willing
to be generous. However, such generosity should be acknowledged and not assumed.
|
with a store front you typically arent buying $1 or $2 items and then driving
back to get a refund as opposed to bricklink where if your missing a small part
you have to buy it online and pay shipping again for a mistake the seller made
so its quite normal to refund extra to cover shipping if the seller is the one
who made the mistake
|
I don't agree at all with you on this, see:
https://www.bricklink.com/message.asp?ID=1381643
As written, people think their wanted-list of 487 Lots 1169 items will automagically
be
generated by non-paid minions into an order where no single physical part can
be missing.
This whole concept is 100% biased.
I've also written that if you do need 17 nails you buy a bag of 25 or half
a pound of them, but you don't ask for 17.
In short the eventual buyer argument "Now I'm missing 1, I'm obliged
to place another order" is unfair.
Or we could also say "Now as BrickLink had problems for couple of hours,
I've possibly lost 100$ - then I won't proportionnaly pay in my fees!"
In short, you should NOT, Nubs_Select or anyone, pay a whole hypothetical
order for a missing part (for a neglectable value).
Accessorily, this would be - for me - a kind of buying feedback or extortion:
"I give you 5 bucks so you're happy even if 0.03$ was (maybe) missing"
or "Give me 5 bucks for this 1x2 white plate or I'm unhappy and will
glue you a Red".
|
yah it might have been something that isn't normally done and I do agree
in general a full shipping refund is rarely needed but if you went to a store
for certain items which were promised as they were listed for sale and you now
have to buy elsewhere its generally just "normal" (at least on bl) to
refund a bit extra for shipping. sometimes only say $1 for a cheap part as the
buyer will likely just buy it as an add-on to another order or several more
dollars if it was something the buyer would likely have to go out of their way
to order from someone else
|
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| | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 22, 2022 19:10 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 32 times | | Topic: | Problem Order | |
|
| In Problem Order, Nubs_Select writes:
| | In Problem Order, 1001bricks writes:
| | | | | | | | not really since he will have to buy it elsewhere so its normal to refund extra
for shipping that will be needed for the new purchase
|
I disagree that it’s normal to refund extra. Compared to a retail storefront
one never would get a credit more than the item’s value, for something missing
or damaged. It’s because we have a feedback system that sellers are more willing
to be generous. However, such generosity should be acknowledged and not assumed.
|
with a store front you typically arent buying $1 or $2 items and then driving
back to get a refund as opposed to bricklink where if your missing a small part
you have to buy it online and pay shipping again for a mistake the seller made
so its quite normal to refund extra to cover shipping if the seller is the one
who made the mistake
|
I don't agree at all with you on this, see:
https://www.bricklink.com/message.asp?ID=1381643
As written, people think their wanted-list of 487 Lots 1169 items will automagically
be
generated by non-paid minions into an order where no single physical part can
be missing.
This whole concept is 100% biased.
I've also written that if you do need 17 nails you buy a bag of 25 or half
a pound of them, but you don't ask for 17.
In short the eventual buyer argument "Now I'm missing 1, I'm obliged
to place another order" is unfair.
Or we could also say "Now as BrickLink had problems for couple of hours,
I've possibly lost 100$ - then I won't proportionnaly pay in my fees!"
In short, you should NOT, Nubs_Select or anyone, pay a whole hypothetical
order for a missing part (for a neglectable value).
Accessorily, this would be - for me - a kind of buying feedback or extortion:
"I give you 5 bucks so you're happy even if 0.03$ was (maybe) missing"
or "Give me 5 bucks for this 1x2 white plate or I'm unhappy and will
glue you a Red".
|
yah it might have been something that isn't normally done and I do agree
in general a full shipping refund is rarely needed but if you went to a store
for certain items which were promised as they were listed for sale and you now
have to buy elsewhere its generally just "normal" (at least on bl) to
refund a bit extra for shipping.
|
See my other post.
And if the buyer counted wrongly?
If he left one to fall in his carpet?
If his wanted-list wasn't exact?
Again, AFAIK, there's no other shop (apart Brockowl probably) where you can
order 480 lots and 1189 items for maybe less than 100$ - AND expect everything's
exact and seller has to compensated every damage including moral (a birthday
present? Xmas?) if you missed 0.03$
We're talking about an human activity completed at for example 99.995% "only"?
Sorry, but slavery has been abolished.
|
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| | | | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 22, 2022 19:13 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 30 times | | Topic: | Problem Order | |
|
| In Problem Order, 1001bricks writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, 1001bricks writes:
| | | | | | | | not really since he will have to buy it elsewhere so its normal to refund extra
for shipping that will be needed for the new purchase
|
I disagree that it’s normal to refund extra. Compared to a retail storefront
one never would get a credit more than the item’s value, for something missing
or damaged. It’s because we have a feedback system that sellers are more willing
to be generous. However, such generosity should be acknowledged and not assumed.
|
with a store front you typically arent buying $1 or $2 items and then driving
back to get a refund as opposed to bricklink where if your missing a small part
you have to buy it online and pay shipping again for a mistake the seller made
so its quite normal to refund extra to cover shipping if the seller is the one
who made the mistake
|
I don't agree at all with you on this, see:
https://www.bricklink.com/message.asp?ID=1381643
As written, people think their wanted-list of 487 Lots 1169 items will automagically
be
generated by non-paid minions into an order where no single physical part can
be missing.
This whole concept is 100% biased.
I've also written that if you do need 17 nails you buy a bag of 25 or half
a pound of them, but you don't ask for 17.
In short the eventual buyer argument "Now I'm missing 1, I'm obliged
to place another order" is unfair.
Or we could also say "Now as BrickLink had problems for couple of hours,
I've possibly lost 100$ - then I won't proportionnaly pay in my fees!"
In short, you should NOT, Nubs_Select or anyone, pay a whole hypothetical
order for a missing part (for a neglectable value).
Accessorily, this would be - for me - a kind of buying feedback or extortion:
"I give you 5 bucks so you're happy even if 0.03$ was (maybe) missing"
or "Give me 5 bucks for this 1x2 white plate or I'm unhappy and will
glue you a Red".
|
yah it might have been something that isn't normally done and I do agree
in general a full shipping refund is rarely needed but if you went to a store
for certain items which were promised as they were listed for sale and you now
have to buy elsewhere its generally just "normal" (at least on bl) to
refund a bit extra for shipping.
|
See my other post.
And if the buyer counted wrongly?
If he left one to fall in his carpet?
If his wanted-list wasn't exact?
|
as people say its the cost of doing business!
| | Again, AFAIK, there's no other shop (apart Brockowl probably) where you can
order 480 lots and 1189 items for maybe less than 100$ - AND expect everything's
exact and seller has to compensated every damage including moral (a birthday
present? Xmas?) if you missed 0.03$
|
in cases like that it why you only provide a partial shipping refund as opposed
to if it was say a $5 part in which case a full shipping refund would be appropriate
| | We're talking about an human activity completed at for example 99.995% "only"?
Sorry, but slavery has been abolished.
|
only in some places but...
|
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| | | | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 22, 2022 19:24 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 39 times | | Topic: | Problem Order | |
|
| | | | | Again, AFAIK, there's no other shop (apart Brockowl probably) where you can
order 480 lots and 1189 items for maybe less than 100$ - AND expect everything's
exact and seller has to compensated every damage including moral (a birthday
present? Xmas?) if you missed 0.03$
|
in cases like that it why you only provide a partial shipping refund as opposed
to if it was say a $5 part in which case a full shipping refund would be appropriate
|
If you pay more, you're buying for your safety a positive feedback.
Don't give more money; if you REALLY wish to help, then:
* reship the missing ones yourself,
* or organize and pay for an order in a shop like mine (yep, nice plug!) which
would happily ship to your buyer.
But don't pay for an hypothetic cost/compensation/whatever.
Much more, the guy will probably buy a 6-pack with your money.
|
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 22, 2022 19:52 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 22 times | | Topic: | Problem Order | |
|
| In Problem Order, 1001bricks writes:
| | | | | | Again, AFAIK, there's no other shop (apart Brockowl probably) where you can
order 480 lots and 1189 items for maybe less than 100$ - AND expect everything's
exact and seller has to compensated every damage including moral (a birthday
present? Xmas?) if you missed 0.03$
|
in cases like that it why you only provide a partial shipping refund as opposed
to if it was say a $5 part in which case a full shipping refund would be appropriate
|
If you pay more, you're buying for your safety a positive feedback.
Don't give more money; if you REALLY wish to help, then:
* reship the missing ones yourself,
|
Sorry I thought that was already a given as a first resort as refunds are usually
only a last resort
| | * or organize and pay for an order in a shop like mine (yep, nice plug!) which
would happily ship to your buyer.
|
That's where it gets way too complicated for most things
| | But don't pay for an hypothetic cost/compensation/whatever.
|
Thats part of the cost of doing businesses!
| | Much more, the guy will probably buy a 6-pack with your money.
|
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 22, 2022 19:55 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 25 times | | Topic: | Problem Order | |
|
| | | Much more, the guy will probably buy a 6-pack with your money.
|
if you can get a 6-pack for $1-$2 then please let me know where and I can start
reselling those in addition to lego!
|
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| | | | | | | | | | | | | | | | | | | | | Author: | wildchicken13 | | Posted: | Dec 22, 2022 19:45 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 33 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | We're talking about an human activity completed at for example 99.995% "only"?
|
You can have 99.995% of the parts needed to build a MOC, but if you're missing
even a few critical pieces, the construction cannot proceed. Just because a single
part sells for only a few cents doesn't mean it's not valuable to the
buyer.
For the reasons you've stated above, I generally order more parts than I
need when building a MOC. I figure it's better to order too many and have
extra parts left over than to order exactly what I need and end up short a few
critical pieces needed to complete the build. The extra cost is negligible.
| | Sorry, but slavery has been abolished.
|
I beg to differ: https://www.dol.gov/general/topic/wages/minimumwage
But in all seriousness, I understand why the LEGO Group has been slow to pick
up on the parts-to-order business (i.e., Pick-A-Brick). Selling parts on BrickLink
is very labor intensive, from parting out sets or sorting bulk used lots to organizing
thousands of unique parts to picking orders to dropping off packages at the post
office. There are very few people who are willing to do so much work for so little
money.
I used to work for a company that sold machine parts and it was a similar situation:
thousands of different parts, customers only need small quantities of each. Part
of my job was helping to automate the process, since human workers are prone
to error.
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| | | | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 22, 2022 20:02 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 27 times | | Topic: | Problem Order | |
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| In Problem Order, wildchicken13 writes:
| | In Problem Order, 1001bricks writes:
| | We're talking about an human activity completed at for example 99.995% "only"?
|
You can have 99.995% of the parts needed to build a MOC, but if you're missing
even a few critical pieces, the construction cannot proceed. Just because a single
part sells for only a few cents doesn't mean it's not valuable to the
buyer.
|
Yes, and a Boeing or an Airbus is half a million parts, and none of them should
miss or have defect, for sure!
But understand the criticality, and the purpose and the price.
Sincerely, if you're missing 3 cents to build for your own and only pleasure,
then, I'm sorry, but it's a wanted-list processed by humans, it can't
be perfect for this specific price.
| | For the reasons you've stated above, I generally order more parts than I
need when building a MOC. I figure it's better to order too many and have
extra parts left over than to order exactly what I need and end up short a few
critical pieces needed to complete the build. The extra cost is negligible.
|
1001% agree with you.
We make Sets for clients and do fulfill wanted-lists for buyers.
I always buy more, and for some critical (like with delay) I buy the same lot
in 2 places to be (more) sure.
But then, it's not the same price.
I'm very sorry - and yes, I do read reddit, imgur and such about USA, I follow
every day.
| | But in all seriousness, I understand why the LEGO Group has been slow to pick
up on the parts-to-order business (i.e., Pick-A-Brick).
|
I can't count the times PAB has shipped wrong quantities of parts.
Sometimes they're generous - as if parts have no value (they don't) -
but some other times they miss a couple of lots or half the quantity 
Note to Nubs_Select: but they never pay you an hypothetical extra order because
of this.
In this case they kindly reship.
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 22, 2022 20:09 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 23 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | In Problem Order, wildchicken13 writes:
| | In Problem Order, 1001bricks writes:
| | We're talking about an human activity completed at for example 99.995% "only"?
|
You can have 99.995% of the parts needed to build a MOC, but if you're missing
even a few critical pieces, the construction cannot proceed. Just because a single
part sells for only a few cents doesn't mean it's not valuable to the
buyer.
|
Yes, and a Boeing or an Airbus is half a million parts, and none of them should
miss or have defect, for sure!
But understand the criticality, and the purpose and the price.
Sincerely, if you're missing 3 cents to build for your own and only pleasure,
then, I'm sorry, but it's a wanted-list processed by humans, it can't
be perfect for this specific price.
| | For the reasons you've stated above, I generally order more parts than I
need when building a MOC. I figure it's better to order too many and have
extra parts left over than to order exactly what I need and end up short a few
critical pieces needed to complete the build. The extra cost is negligible.
|
1001% agree with you.
We make Sets for clients and do fulfill wanted-lists for buyers.
I always buy more, and for some critical (like with delay) I buy the same lot
in 2 places to be (more) sure.
But then, it's not the same price.
I'm very sorry - and yes, I do read reddit, imgur and such about USA, I follow
every day.
| | But in all seriousness, I understand why the LEGO Group has been slow to pick
up on the parts-to-order business (i.e., Pick-A-Brick).
|
I can't count the times PAB has shipped wrong quantities of parts.
Sometimes they're generous - as if parts have no value (they don't) -
but some other times they miss a couple of lots or half the quantity
Note to Nubs_Select: but they never pay you an hypothetical extra order because
of this.
In this case they kindly reship.
|
cause they a giant company who always has extras and probs have policies against
giving refunds
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| | | | | | | | | | | | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Dec 22, 2022 20:10 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 32 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, 1001bricks writes:
| | | | | | | | not really since he will have to buy it elsewhere so its normal to refund extra
for shipping that will be needed for the new purchase
|
I disagree that it’s normal to refund extra. Compared to a retail storefront
one never would get a credit more than the item’s value, for something missing
or damaged. It’s because we have a feedback system that sellers are more willing
to be generous. However, such generosity should be acknowledged and not assumed.
|
with a store front you typically arent buying $1 or $2 items and then driving
back to get a refund as opposed to bricklink where if your missing a small part
you have to buy it online and pay shipping again for a mistake the seller made
so its quite normal to refund extra to cover shipping if the seller is the one
who made the mistake
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I don't agree at all with you on this, see:
https://www.bricklink.com/message.asp?ID=1381643
As written, people think their wanted-list of 487 Lots 1169 items will automagically
be
generated by non-paid minions into an order where no single physical part can
be missing.
This whole concept is 100% biased.
I've also written that if you do need 17 nails you buy a bag of 25 or half
a pound of them, but you don't ask for 17.
In short the eventual buyer argument "Now I'm missing 1, I'm obliged
to place another order" is unfair.
Or we could also say "Now as BrickLink had problems for couple of hours,
I've possibly lost 100$ - then I won't proportionnaly pay in my fees!"
In short, you should NOT, Nubs_Select or anyone, pay a whole hypothetical
order for a missing part (for a neglectable value).
Accessorily, this would be - for me - a kind of buying feedback or extortion:
"I give you 5 bucks so you're happy even if 0.03$ was (maybe) missing"
or "Give me 5 bucks for this 1x2 white plate or I'm unhappy and will
glue you a Red".
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yah it might have been something that isn't normally done and I do agree
in general a full shipping refund is rarely needed but if you went to a store
for certain items which were promised as they were listed for sale and you now
have to buy elsewhere its generally just "normal" (at least on bl) to
refund a bit extra for shipping.
|
See my other post.
And if the buyer counted wrongly?
If he left one to fall in his carpet?
If his wanted-list wasn't exact?
Again, AFAIK, there's no other shop (apart Brockowl probably) where you can
order 480 lots and 1189 items for maybe less than 100$ - AND expect everything's
exact and seller has to compensated every damage including moral (a birthday
present? Xmas?) if you missed 0.03$
We're talking about an human activity completed at for example 99.995% "only"?
Sorry, but slavery has been abolished.
|
OK, so the seller should not have to pay extra for shipping but what about if
the customer contacts the store about a missing piece that is needed to complete
a project. Should the store have to send out a replacement missing piece to the
customer so he can complete his project? How do you think that should that be
handled?
Jim
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| | | | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 22, 2022 20:32 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 39 times | | Topic: | Problem Order | |
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| | | | | We're talking about an human activity completed at for example 99.995% "only"?
Sorry, but slavery has been abolished.
|
OK, so the seller should not have to pay extra for shipping but what about if
the customer contacts the store about a missing piece that is needed to complete
a project. Should the store have to send out a replacement missing piece to the
customer so he can complete his project? How do you think that should that be
handled?
Jim
|
Thank you to ask me, sincerely.
Theorically, and AFAIK, if the seller can't provide an item - in case of
a neglectable value/qty regarding the whole order - then the absolute minimum
is to refund the buyer for the value.
Of course, the seller may propose other options, like a generous coupon (if accepted)
or a reship for the missing part, or pay another shop to ship this - but this
is a commercial effort made case by case IMHO - if not I'd say a refund is
"legally" (I'm not a lawyer!) sufficient.
But if you really want to be perfect, reship - or order and reship - and apologize.
Which is big business ways.
BUT - we here are all small fishes, we're not Amazon or TLG!
It's very difficult to fit to the business mold/model and provide all those
services and costs while we barely make money.
In short; I don't think small gents should adopt "Amazon Code".
If you don't make millions or billions of income, then you should'nt
have the same rules, because... you simply can't
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| | | | | | | | | Author: | peregrinator | | Posted: | Dec 22, 2022 16:15 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 53 times | | Topic: | Problem Order | |
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| In Problem Order, ccroxton writes:
| | In Problem Order, Nubs_Select writes:
| | there's always the possibility that the part got lost in shipping (no matter
how well it was packed) or lost when the package was opened. I've had
it before that a part I clearly remember shipping and was a physically larger
part as well but was only like .30 on a $20 or so order the buyer couldn't
find it anywhere so I refunded the part and moved on. unless the buyer is specifically
trying to get a refund for a higher $ part it's quite likely there isn't
any ill intent so it's probably just best to refund the part and move on
|
He is asking for $5 for $1.80, and opened a PayPal dispute. Seems rather extreme
to me?
|
The refund is reasonable - $1.80 in parts plus $3.20 partial shipping. PayPal
dispute seems a bit unreasonable though, depending.
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| | | | | Author: | legomalego | | Posted: | Dec 22, 2022 15:32 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 62 times | | Topic: | Problem Order | |
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| I had an order missing a small part. Never bugged the seller as it was one part
and cheap.
2 months later, found the part in between my sofa cushions. At that point I
was glad that I had not contacted the seller, would have made for an awkward
apology.
In Problem Order, ccroxton writes:
| | My sale was quite successful, received lots of orders. Surprisingly, a lot of
people are saying they are missing parts. One fellow opened a PP dispute because
I didn't answer him the same day about his missing 1 piece, claiming that
I did not ship the order! That particular order was over $100. I know I shipped
his missing part, because I had to hunt down another one of the part he says
is missing.
I have closed the store because of family obligations at this time.
Do I need to take pics of everything before I ship? Most buyers are really nice
people, but the few that are not can be a real headache!
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| | | | | Author: | jennnifer | | Posted: | Dec 22, 2022 16:44 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 58 times | | Topic: | Problem Order | |
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| In Problem Order, ccroxton writes:
| | My sale was quite successful, received lots of orders. Surprisingly, a lot of
people are saying they are missing parts. One fellow opened a PP dispute because
I didn't answer him the same day about his missing 1 piece, claiming that
I did not ship the order! That particular order was over $100. I know I shipped
his missing part, because I had to hunt down another one of the part he says
is missing.
I have closed the store because of family obligations at this time.
Do I need to take pics of everything before I ship? Most buyers are really nice
people, but the few that are not can be a real headache!
|
Yes, I take pics of every order before I ship. I just lay everything out on a
white sheet of paper as part of my final packing process and take a quick image.
It helps me avoid errors as well to have everything laid out carefully. It's
a fantasic reference for me to know what I sent or to 'jog' a buyer's
memory of where that part could possibly be. Mostly, I have used it to confirm,
yet again, that I mixed up the numbers 6 and 8. Sigh...
Good luck,
Jen
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| | | | | | | Author: | Gaston.La.Brick | | Posted: | Dec 22, 2022 16:51 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 54 times | | Topic: | Problem Order | |
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| | | Yes, I take pics of every order before I ship. I just lay everything out on a
white sheet of paper as part of my final packing process and take a quick image.
It helps me avoid errors as well to have everything laid out carefully. It's
a fantasic reference for me to know what I sent or to 'jog' a buyer's
memory of where that part could possibly be. Mostly, I have used it to confirm,
yet again, that I mixed up the numbers 6 and 8. Sigh...
|
Haha, glad to hear that I'm not the only one doing this ... 
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| | | | | | | Author: | maxx3001 | | Posted: | Dec 22, 2022 17:11 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 58 times | | Topic: | Problem Order | |
|
| In Problem Order, jennnifer writes:
| | In Problem Order, ccroxton writes:
| | My sale was quite successful, received lots of orders. Surprisingly, a lot of
people are saying they are missing parts. One fellow opened a PP dispute because
I didn't answer him the same day about his missing 1 piece, claiming that
I did not ship the order! That particular order was over $100. I know I shipped
his missing part, because I had to hunt down another one of the part he says
is missing.
I have closed the store because of family obligations at this time.
Do I need to take pics of everything before I ship? Most buyers are really nice
people, but the few that are not can be a real headache!
|
Yes, I take pics of every order before I ship. I just lay everything out on a
white sheet of paper as part of my final packing process and take a quick image.
It helps me avoid errors as well to have everything laid out carefully. It's
a fantasic reference for me to know what I sent or to 'jog' a buyer's
memory of where that part could possibly be. Mostly, I have used it to confirm,
yet again, that I mixed up the numbers 6 and 8. Sigh...
Good luck,
Jen
|
Congrats on your 3246 feedback 
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| | | | | | | Author: | lesley2459 | | Posted: | Jan 4, 2023 04:30 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 44 times | | Topic: | Problem Order | |
|
| In Problem Order, jennnifer writes:
| | In Problem Order, ccroxton writes:
| | My sale was quite successful, received lots of orders. Surprisingly, a lot of
people are saying they are missing parts. One fellow opened a PP dispute because
I didn't answer him the same day about his missing 1 piece, claiming that
I did not ship the order! That particular order was over $100. I know I shipped
his missing part, because I had to hunt down another one of the part he says
is missing.
I have closed the store because of family obligations at this time.
Do I need to take pics of everything before I ship? Most buyers are really nice
people, but the few that are not can be a real headache!
|
Yes, I take pics of every order before I ship. I just lay everything out on a
white sheet of paper as part of my final packing process and take a quick image.
It helps me avoid errors as well to have everything laid out carefully. It's
a fantasic reference for me to know what I sent or to 'jog' a buyer's
memory of where that part could possibly be. Mostly, I have used it to confirm,
yet again, that I mixed up the numbers 6 and 8. Sigh...
Good luck,
Jen
|
i now take pictures of every order and i don't seem to have as many people
saying parts are missing or faulty as before, unfortunately some people still
try to get money back (usually about the value of insurance cost)and do not believe
that photos are taken
my latest one is happy to leave me negative when i asked for photos to compare
against the ones i had taken, just hope it doesn't affect me too much but
99% of people are really nice and i do understand that mistakes happen and will
happily rectify this, my latest tried to say that 20 and parts figures were faulty
and he wanted cash back
good luck
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| | | | | | | | | Author: | yorbrick | | Posted: | Jan 4, 2023 04:35 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 77 times | | Topic: | Problem Order | |
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| | | i now take pictures of every order and i don't seem to have as many people
saying parts are missing or faulty as before, unfortunately some people still
try to get money back (usually about the value of insurance cost)and do not believe
that photos are taken
my latest one is happy to leave me negative when i asked for photos to compare
against the ones i had taken, just hope it doesn't affect me too much but
99% of people are really nice and i do understand that mistakes happen and will
happily rectify this, my latest tried to say that 20 and parts figures were faulty
and he wanted cash back
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I doubt people that intend to scam read through the store terms so probably are
not aware you take photos of orders.
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| | | | | Author: | yorbrick | | Posted: | Dec 22, 2022 17:39 | | Subject: | Re: Buyer claims mising parts, but I know I shipp | | Viewed: | 40 times | | Topic: | Problem Order | |
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| In Problem Order, ccroxton writes:
| | My sale was quite successful, received lots of orders. Surprisingly, a lot of
people are saying they are missing parts.
|
If a lot of people are saying they are missing parts, might they be right? You
don't mention how many orders or complaints, but if the complaints can be
measured as 'lots' it may be errors were made on your side.
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