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| | | Author: | tons_of_bricks  | | Posted: | Dec 12, 2022 06:33 | | Subject: | Buyers, do yourself (and sellers) a favor. | | Viewed: | 300 times | | Topic: | General | |
|
| During anytime, but especially this busy holiday season, if you place an order
that needs to get shipped quicker than the store's stated shipping time,
leave a note with the order. If the seller is any good, they want to do their
best to get your order in time, and if simply told that it needs to ship quickly,
they will do their best to do so.
We are having an influx of orders needed by Christmas, as I assume everyone is.
That means those orders are getting a priority to be shipped, while the others
that remained silent are taking closer to our max of 5 business days to ship.
But I have been getting messages from orders 3-4 days old asking where it is;
they need it soon. This is slightly aggravating to us, as we want to get your
order to you in time and give you a pleasant experience at our store. But we
can't read minds, and if you don't tell us you need it by x day, or faster
than our max stated time, we assume you can wait that long if necessary. Of course
we try to ship them sooner if possible.
So please, do yourselves, and everyone, a favor. Let us know if you need the
order by Christmas or sooner. 99% of sellers will do their best to accommodate
your deadlines, if you will but let us know about them.
Merry Christmas everyone!
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| | | | | Author: | yorbrick | | Posted: | Dec 12, 2022 06:37 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 81 times | | Topic: | General | |
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| In General, tons_of_bricks writes:
| | During anytime, but especially this busy holiday season, if you place an order
that needs to get shipped quicker than the store's stated shipping time,
leave a note with the order. If the seller is any good, they want to do their
best to get your order in time, and if simply told that it needs to ship quickly,
they will do their best to do so.
We are having an influx of orders needed by Christmas, as I assume everyone is.
That means those orders are getting a priority to be shipped, while the others
that remained silent are taking closer to our max of 5 business days to ship.
But I have been getting messages from orders 3-4 days old asking where it is;
they need it soon. This is slightly aggravating to us, as we want to get your
order to you in time and give you a pleasant experience at our store. But we
can't read minds, and if you don't tell us you need it by x day, or faster
than our max stated time, we assume you can wait that long if necessary. Of course
we try to ship them sooner if possible.
So please, do yourselves, and everyone, a favor. Let us know if you need the
order by Christmas or sooner. 99% of sellers will do their best to accommodate
your deadlines, if you will but let us know about them.
|
Better still, ask the seller BEFORE you even place an order.
Also it seems unfair to make others wait longer than they would otherwise have
had to wait, just because someone else jumps the queue because they say they
want faster shipping.
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| | | | | | | Author: | tons_of_bricks | | Posted: | Dec 12, 2022 08:02 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 100 times | | Topic: | General | |
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| In General, yorbrick writes:
| |
Also it seems unfair to make others wait longer than they would otherwise have
had to wait, just because someone else jumps the queue because they say they
want faster shipping.
|
It's not as bad as you're thinking. Sometimes people need their orders
faster, and as such have to be done first or cancelled. We always keep shipment
within our 5 business day timeframe, so it's not like we're having people
wait several days longer.
It all depends on what you view as fair. Pulling orders in a linear order in
which case a 1 lot order might have to wait for a 400 lot order to get done first?
Having people with strict time limits wait while we do other orders where the
customer doesn't mind waiting simply because they got their order placed
first? As long as we're shipping orders out within our stated time-frame,
I don't see how we're being unfair.
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| | | | | | | | | Author: | randyipp | | Posted: | Dec 12, 2022 09:13 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 54 times | | Topic: | General | |
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| In General, tons_of_bricks writes:
| | It all depends on what you view as fair. Pulling orders in a linear order in
which case a 1 lot order might have to wait for a 400 lot order to get done first?
Having people with strict time limits wait while we do other orders where the
customer doesn't mind waiting simply because they got their order placed
first? As long as we're shipping orders out within our stated time-frame,
I don't see how we're being unfair.
|
I suppose the same could be said for a 1 lot order having to wait because a 400
lot order asked if you could ship asap.
Linear is not really fair or unfair, it is by timestamp. It also does not involve
you coming on to a forum asking people to send a message if they need their order
sooner, to me that seems strange. How about asking people to send a message
that says "no rush" if they don't need it by Christmas, that seems more logical
to me. I mean if they all start coming in with "please ship asap" then what
has really changed?
Luckily this is a big store problem, not a little guy one so I don't have
to deal with it. 
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| | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Dec 12, 2022 13:17 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 46 times | | Topic: | General | |
|
| In General, randyipp writes:
| | In General, tons_of_bricks writes:
| | It all depends on what you view as fair. Pulling orders in a linear order in
which case a 1 lot order might have to wait for a 400 lot order to get done first?
Having people with strict time limits wait while we do other orders where the
customer doesn't mind waiting simply because they got their order placed
first? As long as we're shipping orders out within our stated time-frame,
I don't see how we're being unfair.
|
I suppose the same could be said for a 1 lot order having to wait because a 400
lot order asked if you could ship asap.
|
But that wouldn't happen with our system. A one lot order takes 5 minutes
max to pull, package, and ship. It would still get done while not delaying the
400 lot asap order at all. You're jumping to worse-case scenario.
| |
I mean if they all start coming in with "please ship asap" then what
has really changed?
|
Once again, jumping to worse-case scenario. This simply doesn't happen.
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| | | | | | | | | | | | | Author: | randyipp | | Posted: | Dec 12, 2022 15:55 | | Subject: | (Cancelled) | | Viewed: | 41 times | | Topic: | General | |
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| | (Cancelled) |
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| | | | | | | | | Author: | yorbrick | | Posted: | Dec 12, 2022 09:42 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 46 times | | Topic: | General | |
|
| | | It all depends on what you view as fair. Pulling orders in a linear order in
which case a 1 lot order might have to wait for a 400 lot order to get done first?
Having people with strict time limits wait while we do other orders where the
customer doesn't mind waiting simply because they got their order placed
first? As long as we're shipping orders out within our stated time-frame,
I don't see how we're being unfair.
|
Unfair in the sense of they might have got their order sooner, even if they didn't
tell you they require it sooner (as they didn't know it was an option) and
even if it is within the advertised time scale.
A better approach might be to tell buyers in the checkout (rather than in the
forum) that if they want faster service then they should add a note and you will
prioritize their order over others. But of course if you do that then you might
get many people wanting a faster service, just so they don't slip down the
order list in case you are busy.
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| | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Dec 12, 2022 13:04 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 50 times | | Topic: | General | |
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| In General, yorbrick writes:
| | | | It all depends on what you view as fair. Pulling orders in a linear order in
which case a 1 lot order might have to wait for a 400 lot order to get done first?
Having people with strict time limits wait while we do other orders where the
customer doesn't mind waiting simply because they got their order placed
first? As long as we're shipping orders out within our stated time-frame,
I don't see how we're being unfair.
|
Unfair in the sense of they might have got their order sooner, even if they didn't
tell you they require it sooner (as they didn't know it was an option) and
even if it is within the advertised time scale.
A better approach might be to tell buyers in the checkout (rather than in the
forum) that if they want faster service then they should add a note and you will
prioritize their order over others. But of course if you do that then you might
get many people wanting a faster service, just so they don't slip down the
order list in case you are busy.
|
Oh, we tell them in our checkout as well. I didn't realize that such a simple
request would receive such backlash. But I've began noticing this trend in
the forum. Seems like the OP always gets backlash, regardless of what they say.
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| | | | | Author: | Shiny_Stuff | | Posted: | Dec 12, 2022 10:36 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 54 times | | Topic: | General | |
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| In General, tons_of_bricks writes:
| |
So please, do yourselves, and everyone, a favor. Let us know if you need the
order by Christmas or sooner. 99% of sellers will do their best to accommodate
your deadlines, if you will but let us know about them.
Merry Christmas everyone!
|
I have placed a few orders in the past few days. I have been telling the sellers
the OPPOSITE:
This order is NOT Time Sensitive.
* * *
Also, as per the previous thread about courtesy/missing parts:
I have made it a habit when I order to inform the seller which parts are Most
Important. So, if they are short those parts, they had better contact me to
let me know. I just use a one-line statement like this:
The Sand Green parts are Most Important.
Mostly, I simply over-order everything. If I think I want 20, I buy 40. Mostly,
I just clean out entire lots even if only expect to need a small quantity for
building. Since I am also a seller, I simply list the excess quantities in my
shop and try to resell them. And I am always looking to maximize my shipping
dollars -- I don't pay to ship air.
____
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| | | | | | | Author: | Nubs_Select | | Posted: | Dec 12, 2022 11:26 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 37 times | | Topic: | General | |
|
| In General, Shiny_Stuff writes:
| | In General, tons_of_bricks writes:
| |
So please, do yourselves, and everyone, a favor. Let us know if you need the
order by Christmas or sooner. 99% of sellers will do their best to accommodate
your deadlines, if you will but let us know about them.
Merry Christmas everyone!
|
I have placed a few orders in the past few days. I have been telling the sellers
the OPPOSITE:
This order is NOT Time Sensitive.
* * *
Also, as per the previous thread about courtesy/missing parts:
I have made it a habit when I order to inform the seller which parts are Most
Important. So, if they are short those parts, they had better contact me to
let me know. I just use a one-line statement like this:
The Sand Green parts are Most Important.
Mostly, I simply over-order everything. If I think I want 20, I buy 40. Mostly,
I just clean out entire lots even if only expect to need a small quantity for
building. Since I am also a seller, I simply list the excess quantities in my
shop and try to resell them. And I am always looking to maximize my shipping
dollars -- I don't pay to ship air.
|
Oh so you have those fancy vacuum sealed envelopes 
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| | | | | | | | | Author: | Shiny_Stuff | | Posted: | Dec 12, 2022 11:39 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 33 times | | Topic: | General | |
|
| In General, Nubs_Select writes:
| | In General, Shiny_Stuff writes:
|
| | | | And I am always looking to maximize my shipping dollars -- I don't pay to ship air.
|
|
____
| | Oh so you have those fancy vacuum sealed envelopes
|
Suck out the air and replace with Helium to make the packages weigh less
____
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Dec 12, 2022 11:43 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 31 times | | Topic: | General | |
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| In General, Shiny_Stuff writes:
| | […]
Suck out the air and replace with Helium to make the packages weigh less
|
So you’re the one who’s depleting our stock of Helium?!
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| | | | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 12, 2022 11:44 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 38 times | | Topic: | General | |
|
| In General, Shiny_Stuff writes:
| | In General, Nubs_Select writes:
| | In General, Shiny_Stuff writes:
|
| | | | And I am always looking to maximize my shipping dollars -- I don't pay to ship air.
|
|
____
| | Oh so you have those fancy vacuum sealed envelopes
|
Suck out the air and replace with Helium to make the packages weigh less
|
Great idea!
You should make a video of the top 10 things shipping companies don’t want you
to know!
Number 10 - helium
Number 9 - scent proof envelopes that use lots of duct tape and vacuum sealed
bags
Number 8 - when using a box to get something over the border make sure you line
the consistency and density up first!
Number 7….
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| | | | | Author: | infinibrix | | Posted: | Dec 12, 2022 12:50 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 73 times | | Topic: | General | |
|
| In General, tons_of_bricks writes:
| | During anytime, but especially this busy holiday season, if you place an order
that needs to get shipped quicker than the store's stated shipping time,
leave a note with the order. If the seller is any good, they want to do their
best to get your order in time, and if simply told that it needs to ship quickly,
they will do their best to do so.
We are having an influx of orders needed by Christmas, as I assume everyone is.
That means those orders are getting a priority to be shipped, while the others
that remained silent are taking closer to our max of 5 business days to ship.
But I have been getting messages from orders 3-4 days old asking where it is;
they need it soon. This is slightly aggravating to us, as we want to get your
order to you in time and give you a pleasant experience at our store. But we
can't read minds, and if you don't tell us you need it by x day, or faster
than our max stated time, we assume you can wait that long if necessary. Of course
we try to ship them sooner if possible.
So please, do yourselves, and everyone, a favor. Let us know if you need the
order by Christmas or sooner. 99% of sellers will do their best to accommodate
your deadlines, if you will but let us know about them.
Merry Christmas everyone!
|
In truth the best way to operate in my view would be to always ship same day
or next business day as this should be achievable for the vast majority of orders
however if this cannot be achieved then just state your average shipping time
frames in your store front, that way you won't end up leaving buyers disappointed
or you could state any orders with higher than x amount of lots will take 2 days
longer to ship than normal
In my view every order should be treated with the same urgency and so I've
never really understood the need to prioritize one order over another because
in simple terms any order that I don't manage to ship the same day will just
get shipped the next day! Does this not sound achievable? If not it means your
store is taking on more business than it can realistically cope with which is
only ever going to lead to never ending backlogs and delays but if the buyers
aware of this then it wont be such a problem. However for me personally if it
was taking me 3-5 days to ship my orders I'd want to temporarily close my
store to catch up with the backlog so that I can return to shipping all my orders
same/next business day again as speedy service is important to me and I'm
sure appreciated by the customers too!
|
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| | | | | | | Author: | tons_of_bricks | | Posted: | Dec 12, 2022 13:10 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 56 times | | Topic: | General | |
|
| In General, infinibrix writes:
| | In General, tons_of_bricks writes:
| | During anytime, but especially this busy holiday season, if you place an order
that needs to get shipped quicker than the store's stated shipping time,
leave a note with the order. If the seller is any good, they want to do their
best to get your order in time, and if simply told that it needs to ship quickly,
they will do their best to do so.
We are having an influx of orders needed by Christmas, as I assume everyone is.
That means those orders are getting a priority to be shipped, while the others
that remained silent are taking closer to our max of 5 business days to ship.
But I have been getting messages from orders 3-4 days old asking where it is;
they need it soon. This is slightly aggravating to us, as we want to get your
order to you in time and give you a pleasant experience at our store. But we
can't read minds, and if you don't tell us you need it by x day, or faster
than our max stated time, we assume you can wait that long if necessary. Of course
we try to ship them sooner if possible.
So please, do yourselves, and everyone, a favor. Let us know if you need the
order by Christmas or sooner. 99% of sellers will do their best to accommodate
your deadlines, if you will but let us know about them.
Merry Christmas everyone!
|
In truth the best way to operate in my view would be to always ship same day
or next business day as this should be achievable for the vast majority of orders
however if this cannot be achieved then just state your average shipping time
frames in your store front, that way you won't end up leaving buyers disappointed
or you could state any orders with higher than x amount of lots will take 2 days
longer to ship than normal
In my view every order should be treated with the same urgency and so I've
never really understood the need to prioritize one order over another because
in simple terms any order that I don't manage to ship the same day will just
get shipped the next day! Does this not sound achievable? If not it means your
store is taking on more business than it can realistically cope with which is
only ever going to lead to never ending backlogs and delays but if the buyers
aware of this then it wont be such a problem. However for me personally if it
was taking me 3-5 days to ship my orders I'd want to temporarily close my
store to catch up with the backlog so that I can return to shipping all my orders
same/next business day again as speedy service is important to me and I'm
sure appreciated by the customers too!
|
Everyone has there own way of doing it. If you can handle 1-2 business days then
great! But that is not feasible for us. We get many orders every day and it's
the weekend that makes it impossible to achieve such speedy service as yourself.
Also the fact that we are a huge store closing in on a million pieces with a
HUGE variety within that amount. Because of that, we often get large lot orders.
It only takes one days of 6+ orders of 70+ lots to make 2 business days unachievable.
We had over 600 lots come in on 7th.
To everyone: This post wasn't a rant or made in frustration. We are keeping
well up with orders, which people seemed to have misunderstood. I was merely
trying to advise customers to simply let us (and everyone) know if you need it
faster than the stated timeframe of a store. The purpose of this post was not
to debate whether 5 days is long or short, feasible or not. Since we started
this store over 5 years ago, this has been our timeframe and we have had very
very few issues with it.
As I told yorbrick, I am beginning to see an increasingly unsettling pattern
where the respones to a topic pick out something they disagree with, rather than
discuss the real point of the OP.
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| | | | | | | | | Author: | yorbrick | | Posted: | Dec 12, 2022 13:54 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 51 times | | Topic: | General | |
|
| | | To everyone: This post wasn't a rant or made in frustration. We are keeping
well up with orders, which people seemed to have misunderstood. I was merely
trying to advise customers to simply let us (and everyone) know if you need it
faster than the stated timeframe of a store. The purpose of this post was not
to debate whether 5 days is long or short, feasible or not. Since we started
this store over 5 years ago, this has been our timeframe and we have had very
very few issues with it.
As I told yorbrick, I am beginning to see an increasingly unsettling pattern
where the respones to a topic pick out something they disagree with, rather than
discuss the real point of the OP.
|
Everyone does have their own way of doing it. So it is fine to tell buyers in
your store they can say they want priority treatment and they bumped up the queue.
But it is not fine for them to tell other sellers they want priority treatment
since not all sellers will delay other buyers' orders just because someone
else expects priority treatment without asking first. Not all sellers can do
it faster than their store terms state and it is not right if buyers place orders
and expect them to without asking.
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| | | | | | | | | Author: | infinibrix | | Posted: | Dec 12, 2022 14:36 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 67 times | | Topic: | General | |
|
| In General, tons_of_bricks writes:
| | In General, infinibrix writes:
| | In General, tons_of_bricks writes:
| | During anytime, but especially this busy holiday season, if you place an order
that needs to get shipped quicker than the store's stated shipping time,
leave a note with the order. If the seller is any good, they want to do their
best to get your order in time, and if simply told that it needs to ship quickly,
they will do their best to do so.
We are having an influx of orders needed by Christmas, as I assume everyone is.
That means those orders are getting a priority to be shipped, while the others
that remained silent are taking closer to our max of 5 business days to ship.
But I have been getting messages from orders 3-4 days old asking where it is;
they need it soon. This is slightly aggravating to us, as we want to get your
order to you in time and give you a pleasant experience at our store. But we
can't read minds, and if you don't tell us you need it by x day, or faster
than our max stated time, we assume you can wait that long if necessary. Of course
we try to ship them sooner if possible.
So please, do yourselves, and everyone, a favor. Let us know if you need the
order by Christmas or sooner. 99% of sellers will do their best to accommodate
your deadlines, if you will but let us know about them.
Merry Christmas everyone!
|
In truth the best way to operate in my view would be to always ship same day
or next business day as this should be achievable for the vast majority of orders
however if this cannot be achieved then just state your average shipping time
frames in your store front, that way you won't end up leaving buyers disappointed
or you could state any orders with higher than x amount of lots will take 2 days
longer to ship than normal
In my view every order should be treated with the same urgency and so I've
never really understood the need to prioritize one order over another because
in simple terms any order that I don't manage to ship the same day will just
get shipped the next day! Does this not sound achievable? If not it means your
store is taking on more business than it can realistically cope with which is
only ever going to lead to never ending backlogs and delays but if the buyers
aware of this then it wont be such a problem. However for me personally if it
was taking me 3-5 days to ship my orders I'd want to temporarily close my
store to catch up with the backlog so that I can return to shipping all my orders
same/next business day again as speedy service is important to me and I'm
sure appreciated by the customers too!
|
Everyone has there own way of doing it. If you can handle 1-2 business days then
great! But that is not feasible for us. We get many orders every day and it's
the weekend that makes it impossible to achieve such speedy service as yourself.
Also the fact that we are a huge store closing in on a million pieces with a
HUGE variety within that amount. Because of that, we often get large lot orders.
It only takes one days of 6+ orders of 70+ lots to make 2 business days unachievable.
We had over 600 lots come in on 7th.
To everyone: This post wasn't a rant or made in frustration. We are keeping
well up with orders, which people seemed to have misunderstood. I was merely
trying to advise customers to simply let us (and everyone) know if you need it
faster than the stated timeframe of a store. The purpose of this post was not
to debate whether 5 days is long or short, feasible or not. Since we started
this store over 5 years ago, this has been our timeframe and we have had very
very few issues with it.
As I told yorbrick, I am beginning to see an increasingly unsettling pattern
where the respones to a topic pick out something they disagree with, rather than
discuss the real point of the OP.
|
Yorbrick regularly seems to get great pleasure in correcting people in the forum
and usually just for the sake of doing so and so that should come as no surprise!
However with regards to my own response I did twice state 'In my view'
which does not mean things must be done the way I have suggested but the only
reason I gave my opinion is because you presented your problem to the forum and
to me the solution was, and still is as I have suggested?
If you think about it logically you can only do a certain amount of work per
day. If some of that workload spills into the next day then that is generally
manageable but if you allow that ever increasing amount of work to continually
spill into the next and the next day and the next day then you only put yourself
in a position where you can rarely meet the time frame needs of your customers
which going by your OP was the key route of your problem? hence my response/solution!
Also whilst I understand you appear to be getting around some of this by prioritizing
certain orders I have to be honest if I was waiting in-line with a trolley full
of grocery's and the shopping assistant waved the guy behind me to come in
front of me just because they only had a basket of grocery's I think I'd
have something to say about that and even more so if not consented!?
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| | | | | | | | | Author: | popsicle | | Posted: | Dec 12, 2022 14:57 | | Subject: | (Cancelled) | | Viewed: | 101 times | | Topic: | General | |
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| | (Cancelled) |
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| | | | | Author: | cosmicray | | Posted: | Dec 12, 2022 13:30 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 46 times | | Topic: | General | |
|
| In General, tons_of_bricks writes:
| | But I have been getting messages from orders 3-4 days old asking where it is;
they need it soon. This is slightly aggravating to us, as we want to get your
order to you in time and give you a pleasant experience at our store.
|
Welcome to expectations as a result of Amazon shipping. BL sellers cannot move
product at those speeds, and neither can Amazon 3rd party fulfillment. Only FBA
can move packages door to door like that. But this isn’t really new, It has been
going on for at least 10 years. People have unrealistic expectations, not always,
but more often than not.
Nita Rae
|
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| | | | | Author: | edeevo | | Posted: | Dec 12, 2022 17:09 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 83 times | | Topic: | General | |
|
| In General, tons_of_bricks writes:
| | During anytime, but especially this busy holiday season, if you place an order
that needs to get shipped quicker than the store's stated shipping time,
leave a note with the order. If the seller is any good, they want to do their
best to get your order in time, and if simply told that it needs to ship quickly,
they will do their best to do so.
We are having an influx of orders needed by Christmas, as I assume everyone is.
That means those orders are getting a priority to be shipped, while the others
that remained silent are taking closer to our max of 5 business days to ship.
But I have been getting messages from orders 3-4 days old asking where it is;
they need it soon. This is slightly aggravating to us, as we want to get your
order to you in time and give you a pleasant experience at our store. But we
can't read minds, and if you don't tell us you need it by x day, or faster
than our max stated time, we assume you can wait that long if necessary. Of course
we try to ship them sooner if possible.
So please, do yourselves, and everyone, a favor. Let us know if you need the
order by Christmas or sooner. 99% of sellers will do their best to accommodate
your deadlines, if you will but let us know about them.
Merry Christmas everyone!
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I know you have sent out twice as many orders as I have this year (based upon
your feedback this year); but I have closed my store for many weeks this year
due to health reasons, and my numbers from the previous years were closer to
yours... Regardless, I have a large inventory as well, and I am able to get most
(if not all) orders out the same day (or at worst, the day after) payment has
been made... and because I do everything by myself (while still working a day
job not associated with LEGO in any way), I can confirm that it is doable (though
I understand that I may be the anomaly there)...
What I'm getting at is that there's no reason you need to prioritize
shipping orders, if they all are...
That said, there are always the (for lack of better words) 'difficult'
Buyers, who just cannot seem to *not* include you in every thought they have
about the order they placed (whatever the reason); and I have always found it
critical to engage those Buyers in honest, meaningful communication if you want
them to have a positive experience, regardless of the potential delays... for
a recent example about holiday delays, I had a Buyer inquire about where there
package was (and I sensed some frustration in the tone of their message, which
was understandable), and because the local USPS Sorting Facility in Los Angeles
isn't the best at scanning all packages leaving the area, I have a semi-written
message ready to tailor and send to anyone who happens to ask about these sort
of 'delays':
Thank you for your message (& for your order!)! It looks like the holiday shipping
delays have started, unfortunately; I did ship your order on the 28th, and it
looks like the USPS finally updated the tracking as showing in *city*, *State*
as of 6:09pm today (The Los Angeles USPS sorting facility isn't always the
best at scanning packages before leaving the area; but once the destination facility
receives a package, the tracking gets updated all along the stops... because
this is happening at the start of the holiday season though, delays should be
expected, unfortunately). Hopefully, you will receive your order soon, and be
happy with it!
Thank you again for your message (and for your order!); and let me know if you
have any more questions.
Life is Good.
~Ed.
The Buyer ultimately received their order a few days later, after a slight delay;
and were very happy, not only with their order, but they largely thanked me for
the communication, as they had been fretting over receiving it for a specific
purpose, and were relieved when I had communicated that I had at least shipped
it...
That said, I have had other experiences with Buyers over the years that didn't
resolve so neatly; so it will sometimes come down to the individual, and how
to work with them in those situations (I'd love to share different situations,
but I feel I've rambled on long enough here); ultimately, I have found
that open and honest communication is the most critical in being able to resolve
anything in these situations... I would say there's nothing worse than a
non-responsive Seller, but I have experienced the occasional overtly antagonistic
Seller before, and those are much, much worse in my opinion. So I encourage
you to simply respond to your Buyer accordingly.
Life is Good.
~Ed.
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| | | | | | | Author: | infinibrix | | Posted: | Dec 13, 2022 04:18 | | Subject: | Re: Buyers, do yourself (and sellers) a favor. | | Viewed: | 84 times | | Topic: | General | |
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| In General, edeevo writes:
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What I'm getting at is that there's no reason you need to prioritize
shipping orders, if they all are...
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My thoughts exactly as your only delaying the inevitable as an order still has
to be processed one day and so why not the day it arrives as that way you remove
many customer pressures right from the start? Customers chasing orders need to
be replied to and dealt with and that zaps away precious time? Time that could
otherwise be better spent processing orders perhaps?
Obviously it goes without saying that a sharp influx of orders or several large
orders may mean shipping same day is not possible but when this occurs at least
your already prepared for the next day with what didn't get done and still
needs doing!
Orders spilling into the next day is inevitable but by not allowing them to continually
spill on into consecutive days saves more time in the long run and removes much
of the pressure!
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USA, Missouri
United Kingdom, England
Canada, Ontario
France, Nouvelle-Aquitaine
