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| | | Author: | Brickitty  | | Posted: | Dec 6, 2022 16:27 | | Subject: | 25% fee hidden and charged on tax as well | | Viewed: | 129 times | | Topic: | Buying | |
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| Hi,
I'm embarrassed to say that, because I was in a hurry, I accidentally ordered
from an EU seller with an exploitative fee (25%) added to the invoice after the
order. Two questions:
1) This fee is not stated on their Terms page. It's only mentioned in the
banner announcement and the slogan areas. Is this permissible? I thought all
fees had to be mentioned in the Terms. I checked their Terms page before ordering
and saw a "5-10 % - handling, paypal, bricklink fees additional to order," so
I anticipated a smaller fee but not a 25% fee that was only mentioned in the
banner/slogan and seems to be exclusive to non-EU customers for "VAT reasons"
even though we have no VAT.
2) The 25% fee was calculated on the shipping and tax charges as well as the
order. Is it permissible to charge a 25% fee on the shipping/tax?
My order was approximately $106 USD, but the combination of a very high shipping
cost (which I believe was deliberately overcharged as well, based on other orders
I've made from Denmark), tax, and this exploitative fee that's also charged
on shipping/tax adds almost $80 to my order cost. Do I have a valid case for
cancellation based on either the contradictory statements around the fee, the
fee being "hidden" in the banner/slogan, the fee only being charged to non-EU
customers, or the fee being calculated on the tax? Can I report this seller for
avoidance of Bricklink fees?
-Jordy (Brickitty)
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| | | | | Author: | yorbrick | | Posted: | Dec 6, 2022 17:01 | | Subject: | Re: 25% fee hidden and charged on tax as well | | Viewed: | 51 times | | Topic: | Buying | |
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| In Buying, Brickitty writes:
| | Hi,
I'm embarrassed to say that, because I was in a hurry, I accidentally ordered
from an EU seller with an exploitative fee (25%) added to the invoice after the
order. Two questions:
1) This fee is not stated on their Terms page. It's only mentioned in the
banner announcement and the slogan areas. Is this permissible? I thought all
fees had to be mentioned in the Terms. I checked their Terms page before ordering
and saw a "5-10 % - handling, paypal, bricklink fees additional to order," so
I anticipated a smaller fee but not a 25% fee that was only mentioned in the
banner/slogan and seems to be exclusive to non-EU customers for "VAT reasons"
even though we have no VAT.
2) The 25% fee was calculated on the shipping and tax charges as well as the
order. Is it permissible to charge a 25% fee on the shipping/tax?
My order was approximately $106 USD, but the combination of a very high shipping
cost (which I believe was deliberately overcharged as well, based on other orders
I've made from Denmark), tax, and this exploitative fee that's also charged
on shipping/tax adds almost $80 to my order cost. Do I have a valid case for
cancellation based on either the contradictory statements around the fee, the
fee being "hidden" in the banner/slogan, the fee only being charged to non-EU
customers, or the fee being calculated on the tax? Can I report this seller for
avoidance of Bricklink fees?
-Jordy (Brickitty)
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If it is not in the terms page, I'd ask to cancel. And you might as well
report for good measure, then let bricklink decide if they want such behaviour
on their site.
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| | | | | Author: | SylvainLS | | Posted: | Dec 6, 2022 17:29 | | Subject: | Re: 25% fee hidden and charged on tax as well | | Viewed: | 39 times | | Topic: | Buying | |
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| In Buying, Brickitty writes:
| | […]
and saw a "5-10 % - handling, paypal, bricklink fees additional to order," so
I anticipated a smaller fee but not a 25% fee
|
Well,
10% for handling,
+ 10% for PayPal,
+ 5% for BL,
= 15%
| | that was only mentioned in the
banner/slogan and seems to be exclusive to non-EU customers for "VAT reasons"
even though we have no VAT.
|
“VAT reasons” = “we don’t want to do the job of removing VAT as we ought to so
we call it a fee.”
If I’m not mistaken, a few shops do that and are from the same two EU countries.
It’s hard to say if it’s actually legal (maybe there’s a loophole but IANAL…).
Anyway, there’s been a few threads about them and they are still at it. But
maybe BL will eventually do something if they keep receiving reports….
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| | | | | | | Author: | 1001bricks | | Posted: | Dec 6, 2022 18:22 | | Subject: | Re: 25% fee hidden and charged on tax as well | | Viewed: | 53 times | | Topic: | Buying | |
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| | | Well,
10% for handling,
+ 10% for PayPal,
+ 5% for BL,
= 15%
|
Plus add the "Pay only in this 'exotic' (sorry) currency" cost.
This adds 5% or even more as PayPal conversion fees.
And this on the WHOLE amount: including order, shipping, extra fees, and all
taxes!
Which is why you'd favor a transparent Shop like ours.
Welcome to paradise, welcome to 1001bricks!
(what? which unashamed plug???)
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 6, 2022 18:44 | | Subject: | Re: 25% fee hidden and charged on tax as well | | Viewed: | 47 times | | Topic: | Buying | |
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| In Buying, 1001bricks writes:
| | | | Well,
10% for handling,
+ 10% for PayPal,
+ 5% for BL,
= 15%
|
Plus add the "Pay only in this 'exotic' (sorry) currency" cost.
This adds 5% or even more as PayPal conversion fees.
And this on the WHOLE amount: including order, shipping, extra fees, and all
taxes!
Which is why you'd favor a transparent Shop like ours.
Welcome to paradise, welcome to 1001bricks!
(what? which unashamed plug???)
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| | | | | | | | | Author: | Brickitty | | Posted: | Dec 7, 2022 14:37 | | Subject: | Re: 25% fee hidden and charged on tax as well | | Viewed: | 34 times | | Topic: | Buying | |
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| In Buying, 1001bricks writes:
| | | | Well,
10% for handling,
+ 10% for PayPal,
+ 5% for BL,
= 15%
|
Plus add the "Pay only in this 'exotic' (sorry) currency" cost.
This adds 5% or even more as PayPal conversion fees.
And this on the WHOLE amount: including order, shipping, extra fees, and all
taxes!
Which is why you'd favor a transparent Shop like ours.
Welcome to paradise, welcome to 1001bricks!
(what? which unashamed plug???)
|
I've been meaning to order from your shop for years! Many of my orders are
based on one or two rare lots, and then I add lots of common stuff from my wanted
lists onto the order. So that's the main criterion, but I'll keep my
eye out for your store.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 7, 2022 14:52 | | Subject: | Re: 25% fee hidden and charged on tax as well | | Viewed: | 42 times | | Topic: | Buying | |
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| | | | | Plus add the "Pay only in this 'exotic' (sorry) currency" cost.
This adds 5% or even more as PayPal conversion fees.
And this on the WHOLE amount: including order, shipping, extra fees, and all
taxes!
Which is why you'd favor a transparent Shop like ours.
Welcome to paradise, welcome to 1001bricks!
(what? which unashamed plug???)
|
I've been meaning to order from your shop for years! Many of my orders are
based on one or two rare lots, and then I add lots of common stuff from my wanted
lists onto the order. So that's the main criterion, but I'll keep my
eye out for your store.
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No worries, thank you!
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| | | | | Author: | peregrinator | | Posted: | Dec 6, 2022 18:05 | | Subject: | Re: 25% fee hidden and charged on tax as well | | Viewed: | 43 times | | Topic: | Buying | |
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| Of all the things mentioned I think the fee on the tax is the least outrageous,
since one must pay PayPal fees on sales tax even though the sales tax is collected
and remitted by a third party. Still, 25% is exorbitant regardless - indeed,
anything over 5% for PayPal*, and 3% for BrickLink**, is.
*Yes I know the math doesn't quite work out - 4.99% of $100 + $5 is $5.24.
**Same as above with math, additionally charging your customers for your own
selling fees is a bit greedy, imho
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USA, Colorado
United Kingdom, England
France, Nouvelle-Aquitaine
Canada, Ontario
