| Discussion Forum: Thread 329643 |
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| | | Author: | First4Duplo  | | Posted: | Nov 8, 2022 04:26 | | Subject: | Refund request | | Viewed: | 137 times | | Topic: | Help | |
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| I have had part of an order returned to me which the customer received on the
8th June, They have now opened a paypal dispute saying the items where not received
in the first place. They changed the order status to received and never complained
back in June. It has been 4 months since the customer has received the order
and now wants to return the items for a full refund! What should I Do?
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| | | | | Author: | brac.brick | | Posted: | Nov 8, 2022 06:29 | | Subject: | Re: Refund request | | Viewed: | 58 times | | Topic: | Help | |
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| In Help, First4Duplo writes:
| | I have had part of an order returned to me which the customer received on the
8th June, They have now opened a paypal dispute saying the items where not received
in the first place. They changed the order status to received and never complained
back in June. It has been 4 months since the customer has received the order
and now wants to return the items for a full refund! What should I Do?
|
Did you get back all the parts ? Paypal gives buyers 180 days to open a dispute
about a purchase. If you received. everything that was ordered, I'd refund
and move on. Alternatively , you could fight the dispute with Paypal if you can
show the parts / order was delivered - tracking confirmation . They can hardly
claim they didn't receive them if they returned them to you . Especially
if the return address is theirs - I believe you can upload photos in a Paypal
case . However 99% of the time, Paypal sides with the buyer.
It's kind of up to you how far you want to pursue this.
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| | | | | | | Author: | First4Duplo | | Posted: | Nov 8, 2022 08:37 | | Subject: | Re: Refund request | | Viewed: | 70 times | | Topic: | Help | |
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| In Help, brac.brick writes:
| | In Help, First4Duplo writes:
| | I have had part of an order returned to me which the customer received on the
8th June, They have now opened a paypal dispute saying the items where not received
in the first place. They changed the order status to received and never complained
back in June. It has been 4 months since the customer has received the order
and now wants to return the items for a full refund! What should I Do?
|
Did you get back all the parts ? Paypal gives buyers 180 days to open a dispute
about a purchase. If you received. everything that was ordered, I'd refund
and move on. Alternatively , you could fight the dispute with Paypal if you can
show the parts / order was delivered - tracking confirmation . They can hardly
claim they didn't receive them if they returned them to you . Especially
if the return address is theirs - I believe you can upload photos in a Paypal
case . However 99% of the time, Paypal sides with the buyer.
It's kind of up to you how far you want to pursue this.
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They have put pictures of 2 flowers they received on paypal stating I sent the
wrong items
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| | | | | Author: | 1devils1 | | Posted: | Nov 8, 2022 16:17 | | Subject: | Re: Refund request | | Viewed: | 58 times | | Topic: | Help | |
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| In Help, First4Duplo writes:
| | I have had part of an order returned to me which the customer received on the
8th June, They have now opened a paypal dispute saying the items where not received
in the first place. They changed the order status to received and never complained
back in June. It has been 4 months since the customer has received the order
and now wants to return the items for a full refund! What should I Do?
|
From a BL perspective file a NPB - We don't need people like this on here
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| | | | | | | Author: | coevorden01 | | Posted: | Nov 8, 2022 22:28 | | Subject: | Re: Refund request | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, 1devils1 writes:
| | In Help, First4Duplo writes:
| | I have had part of an order returned to me which the customer received on the
8th June, They have now opened a paypal dispute saying the items where not received
in the first place. They changed the order status to received and never complained
back in June. It has been 4 months since the customer has received the order
and now wants to return the items for a full refund! What should I Do?
|
From a BL perspective file a NPB - We don't need people like this on here
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you are absolutely right !!
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