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| | | Author: | maddogfenby  | | Posted: | Nov 5, 2022 20:15 | | Subject: | Buyer sent negative feedback before delivery | | Viewed: | 224 times | | Topic: | Selling | |
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| Have a buyer that has sent negative feedback prior to delivery of order... item
has just been sent out.
Buyer is upset about my address which they failed to look at so delivery will
take longer, and thinks I'm charging them international shipping because
I'm not located in the lower 48 states. Address is clearly marked in the
main store page, and notes about shipping taking longer are in the spash page,
invoice, shipping terms location, in the quote process... basically everywhere
if the buyer had bothered to read anything.
What can I do about this to notify the moderators? I don't see anything
relevant in the remove feedback or in the contact support areas. Assistance
would be appreciated.
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| | | | | Author: | Nubs_Select | | Posted: | Nov 5, 2022 20:20 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 59 times | | Topic: | Selling | |
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| Unfortunately only the buyer can remove the feedback and there is nothing that
can be done. its unfortunate but it happens to almost everyone at some point
for one reason or another 
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| | | | | | | Author: | maddogfenby | | Posted: | Nov 5, 2022 20:27 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 65 times | | Topic: | Selling | |
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| So, basically all I can do is put a negative reply on the buyer with something
like "Sellers beware, buyer doesn't read before purchasing."?
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Nov 5, 2022 20:34 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 45 times | | Topic: | Selling | |
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| pretty much unfortunately. It might also be best to add them to your stop list
here
https://www.bricklink.com/pref_stop.asp
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| | | | | | | | | Author: | UTLF | | Posted: | Nov 5, 2022 20:50 | | Subject: | (Cancelled) | | Viewed: | 54 times | | Topic: | Selling | |
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| | (Cancelled) |
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| | | | | | | | | Author: | Shiny_Stuff | | Posted: | Nov 6, 2022 00:26 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 56 times | | Topic: | Selling | |
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| In Selling, maddogfenby writes:
| | So, basically all I can do is put a negative reply on the buyer with something
like "Sellers beware, buyer doesn't read before purchasing."?
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I suggest not doing anything else just yet.
First, if your buyer placed a valid order and sent valid payment, then they have
fulfilled their requirements as a buyer and do NOT deserve Negative retaliatory
Feedback.
Second, I think it would be wise to allow for the order to be delivered. If
it arrives in a timely fashion, your buyer may end up being quite happy. They
do have the option to change their feedback to you.
However, if you have given them bad feedback, then they likely won't see
any reason to change the feedback for you from negative to positive or even neutral.
Third, I did not see all that many notifications about what impact exactly your
current address may have on outgoing orders. I don't believe many people
really know what APO and FPO addresses mean and how it may impact their orders.
Perhaps you could provide more and specific information. If possible, perhaps
indicate where your outgoing parcels originate from and how that affects shipping
costs, delivery times, etc. For example, I do not know what you mean when you
say your local post office only accepts parcels on certain days.
Good Luck.
____
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| | | | | | | | | | | Author: | pitz8008 | | Posted: | Nov 6, 2022 00:31 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 56 times | | Topic: | Selling | |
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| In Selling, Shiny_Stuff writes:
| | In Selling, maddogfenby writes:
| | So, basically all I can do is put a negative reply on the buyer with something
like "Sellers beware, buyer doesn't read before purchasing."?
|
I suggest not doing anything else just yet.
First, if your buyer placed a valid order and sent valid payment, then they have
fulfilled their requirements as a buyer and do NOT deserve Negative retaliatory
Feedback.
Second, I think it would be wise to allow for the order to be delivered. If
it arrives in a timely fashion, your buyer may end up being quite happy. They
do have the option to change their feedback to you.
However, if you have given them bad feedback, then they likely won't see
any reason to change the feedback for you from negative to positive or even neutral.
Third, I did not see all that many notifications about what impact exactly your
current address may have on outgoing orders. I don't believe many people
really know what APO and FPO addresses mean and how it may impact their orders.
Perhaps you could provide more and specific information. If possible, perhaps
indicate where your outgoing parcels originate from and how that affects shipping
costs, delivery times, etc. For example, I do not know what you mean when you
say your local post office only accepts parcels on certain days.
Good Luck.
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This is ridiculous. The buyer left blatantly false feedback against the seller.
They ABSOLUTELY deserve negative feedback.
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| | | | | | | | | | | | | Author: | StarBrick | | Posted: | Nov 6, 2022 03:29 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 44 times | | Topic: | Selling | |
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| In Selling, pitz8008 writes:
| | This is ridiculous. The buyer left blatantly false feedback against the seller.
They ABSOLUTELY deserve negative feedback.
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No it's NOT ridiculous and becayse the left a NEG feedback doesn't mean
you need to give them a NEG back.
Maybe they made a mistake with an other order?
Keep comm lines open at ALL times and wait. Do not realiate as this is the worst
action one can take. Even if it feels the right thing to do....
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| | | | | | | | | | | | | | | Author: | pitz8008 | | Posted: | Nov 6, 2022 06:57 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 39 times | | Topic: | Selling | |
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| In Selling, StarBrick writes:
| | In Selling, pitz8008 writes:
| | This is ridiculous. The buyer left blatantly false feedback against the seller.
They ABSOLUTELY deserve negative feedback.
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No it's NOT ridiculous and becayse the left a NEG feedback doesn't mean
you need to give them a NEG back.
Maybe they made a mistake with an other order?
Keep comm lines open at ALL times and wait. Do not realiate as this is the worst
action one can take. Even if it feels the right thing to do....
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If they make false statements about a store, they ABSOLUTELY deserve negative
feedback.
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| | | | | | | | | | | | | | | Author: | UTLF | | Posted: | Nov 6, 2022 09:54 | | Subject: | (Cancelled) | | Viewed: | 66 times | | Topic: | Selling | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | StarBrick | | Posted: | Nov 6, 2022 03:27 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 34 times | | Topic: | Selling | |
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| | +1 |
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| | | | | | | Author: | UTLF | | Posted: | Nov 5, 2022 20:45 | | Subject: | (Cancelled) | | Viewed: | 58 times | | Topic: | Selling | |
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| | (Cancelled) |
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Nov 5, 2022 20:48 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 48 times | | Topic: | Selling | |
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| that is something that rarely ever works and is likely just a mistake when it
happens. according to bricklink their isn't any cause for feedback removal
and trying to get it removed would just be trying to get around the rules
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| | | | | | | | | | | Author: | UTLF | | Posted: | Nov 5, 2022 22:25 | | Subject: | (Cancelled) | | Viewed: | 38 times | | Topic: | Selling | |
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| | (Cancelled) |
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| | | | | | | | | Author: | pitz8008 | | Posted: | Nov 5, 2022 23:49 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 51 times | | Topic: | Selling | |
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| In Selling, 1P writes:
| | In Selling, Nubs_Select writes:
| | Unfortunately only the buyer can remove the feedback and there is nothing that
can be done. its unfortunate but it happens to almost everyone at some point
for one reason or another
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I see this mentioned all the time by many users on the forum, but it's just
demotivating and a somewhat "defeatist" way of going about things - you can always
request a feedback removal, sometimes Admins will remove it even if it doesn't
fall within the guidelines of the request.
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I'll never understand why obviously false feedback is allowed to stand. I
can't remember her name but one of the old administrators (she was the best)
would always remove feedback if it was an obvious lie. As seems to be the case
here.
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| | | | | | | | | | | Author: | UTLF | | Posted: | Nov 6, 2022 00:23 | | Subject: | (Cancelled) | | Viewed: | 37 times | | Topic: | Selling | |
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| | (Cancelled) |
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| | | | | Author: | yorbrick | | Posted: | Nov 6, 2022 03:23 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 49 times | | Topic: | Selling | |
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| In Selling, maddogfenby writes:
| | Have a buyer that has sent negative feedback prior to delivery of order... item
has just been sent out.
Buyer is upset about my address which they failed to look at so delivery will
take longer, and thinks I'm charging them international shipping because
I'm not located in the lower 48 states. Address is clearly marked in the
main store page, and notes about shipping taking longer are in the spash page,
invoice, shipping terms location, in the quote process... basically everywhere
if the buyer had bothered to read anything.
What can I do about this to notify the moderators? I don't see anything
relevant in the remove feedback or in the contact support areas. Assistance
would be appreciated.
|
Where do you clearly mark the address? Is it just in the APO/FPO line? Do most
US citizens know what that means? I couldn't see the location that you are
shipping from anywhere. You also don't have a splash page. Do you mean the
terms page?
If you are slower and more expensive than other mainland US sellers, it might
be a good idea to allow cancellation once you disclose the shipping prices, so
buyers are not penalised after placing an order due to your location.
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| | | | | | | Author: | EmblaRonja | | Posted: | Nov 6, 2022 05:52 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 55 times | | Topic: | Selling | |
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| Now someone might want to explain for the rest of the world what this APO address
is?
/Niclas
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| | | | | | | | | Author: | pitz8008 | | Posted: | Nov 6, 2022 06:59 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 42 times | | Topic: | Selling | |
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| In Selling, EmblaRonja writes:
| | Now someone might want to explain for the rest of the world what this APO address
is?
/Niclas
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Military address.
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| | | | | | | | | Author: | yorbrick | | Posted: | Nov 6, 2022 07:15 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 47 times | | Topic: | Selling | |
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| In Selling, EmblaRonja writes:
| | Now someone might want to explain for the rest of the world what this APO address
is?
/Niclas
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They are military addresses overseas. I thought they were meant to be treated
as if they were domestic, so costs to send to and from them are the same as domestic
US, although obviously they'd take longer. But maybe that is wrong.
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| | | | | | | | | | | Author: | pitz8008 | | Posted: | Nov 6, 2022 07:25 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 53 times | | Topic: | Selling | |
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| In Selling, yorbrick writes:
| | In Selling, EmblaRonja writes:
| | Now someone might want to explain for the rest of the world what this APO address
is?
/Niclas
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They are military addresses overseas. I thought they were meant to be treated
as if they were domestic, so costs to send to and from them are the same as domestic
US, although obviously they'd take longer. But maybe that is wrong.
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Costs are the same. Unsure about the timeframe. Although I don't think shipping
times are that much different.
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Nov 6, 2022 07:46 | | Subject: | Re: Buyer sent negative feedback before delivery | | Viewed: | 62 times | | Topic: | Selling | |
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| In Selling, yorbrick writes:
| | In Selling, EmblaRonja writes:
| | Now someone might want to explain for the rest of the world what this APO address
is?
/Niclas
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They are military addresses overseas. I thought they were meant to be treated
as if they were domestic, so costs to send to and from them are the same as domestic
US, although obviously they'd take longer. But maybe that is wrong.
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APO = Army Post Office
FPO = Fleet Post Office
I don't know anything about sending *from* an APO/FPO address but packages
sent *to* those addresses, even from the USA, must include a customs form.
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USA, Louisiana
Canada, Ontario
Netherlands, Gelderland
United Kingdom, England
Sweden, Västra Götaland