| Discussion Forum: Thread 329435 |
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| | | Author: | Fenneke_Jose  | | Posted: | Nov 4, 2022 04:07 | | Subject: | How to deal with receiving fake parts? | | Viewed: | 145 times | | Topic: | Buying | |
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| Hi,
I received an order with not genuine Lego parts (strings). I have double checked
with the ones I have in my own collection (from a set which I have bought sealed).
I have messaged the seller and asked him if he was aware that the strings that
he has sold me, where not the original Lego stings. There was a picture of the
strings itself, but from a photo it can be hard to recognize this.
If it was just one string, I think a would let it go, but it are 12 strings (3
different ones) and I had to buy them out of my country, which let to higher
shipping costs. No problem if it were the genuine ones, but for just some normal
strings I would not have ordered them.
I have contacted the seller, but no reaction back (store is also suspended and
I now read some feedback about common hoses and strings).
Any idea how to proceed? I can start a claim through Pay Pal, but how do I do
this through Bricklink? I don't want to receive retaliatory feedback.
Kind regards,
José
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| | | | | Author: | yorbrick | | Posted: | Nov 4, 2022 05:00 | | Subject: | Re: How to deal with receiving fake parts? | | Viewed: | 55 times | | Topic: | Buying | |
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| | | Any idea how to proceed? I can start a claim through Pay Pal, but how do I do
this through Bricklink? I don't want to receive retaliatory feedback.
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I'd go down the paypal route and NSS here. Leaving feedback is pointless
if the store is currently suspended. If they are allowed back then maybe consider
leaving it again.
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Netherlands, Noord-Holland
United Kingdom, England