| Discussion Forum: Thread 329395 |
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| | | Author: | marty33  | | Posted: | Nov 3, 2022 12:29 | | Subject: | NSS | | Viewed: | 117 times | | Topic: | Problem Order | |
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| Hello,
I had a NSS placed on me, kind of of understandably so. An order was placed
in my store that was pulled, packed and shipped. I drop off about a hundred packages
a month to my local postal service. We print our own labels so that we may just
"drop them off" and not have to wait in line for a label to be printed. This
order somehow was dropped off but not scanned and went into some blackhole somewhere
at the postal service. To make matters worse, it was an international package.
I completely understand why the buyer would place a NSS, all he sees is an
order was placed and weeks later the tracking number still shows nothing. The
payment has been refunded and I hope the package will turn up one day. But in
the meantime, I still have a message in red when I click on "My Bricklink".
Dear marty33, Your Membership Has Unresolved Issues:
You Have 1 Order Received in Non-Shipping Seller Status:
What else am I suppose to do here, I hate already having negative feedback, but
how do I move forward.
Thanks
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| | | | | Author: | Nicolasamico37 | | Posted: | Nov 3, 2022 12:54 | | Subject: | Re: NSS | | Viewed: | 31 times | | Topic: | Problem Order | |
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| Hi,
since the order has been refund, you should ask the buyer to remove the NSS.
As the NPB can only be removed by the seller, a NSS can only be removed by the
buyer !
Sincerely,
Nicolas
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| | | | | Author: | wildchicken13 | | Posted: | Nov 3, 2022 12:59 | | Subject: | Re: NSS | | Viewed: | 30 times | | Topic: | Problem Order | |
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| In Problem Order, marty33 writes:
| | Hello,
I had a NSS placed on me, kind of of understandably so. An order was placed
in my store that was pulled, packed and shipped. I drop off about a hundred packages
a month to my local postal service. We print our own labels so that we may just
"drop them off" and not have to wait in line for a label to be printed. This
order somehow was dropped off but not scanned and went into some blackhole somewhere
at the postal service. To make matters worse, it was an international package.
I completely understand why the buyer would place a NSS, all he sees is an
order was placed and weeks later the tracking number still shows nothing. The
payment has been refunded and I hope the package will turn up one day. But in
the meantime, I still have a message in red when I click on "My Bricklink".
Dear marty33, Your Membership Has Unresolved Issues:
You Have 1 Order Received in Non-Shipping Seller Status:
What else am I suppose to do here, I hate already having negative feedback, but
how do I move forward.
Thanks
|
Have you tried contacting the buyer directly? They may be willing to remove the
NSS since you gave them a full refund.
If that fails, you could try contacting the BrickLink help desk:
https://helpdesk.bricklink.com/Main/
They may be able to remove the NSS.
You could also try contacting your local post office; they may be able to track
down the missing package.
For this exact reason, I generally wait in line at the post office in order to
get an acceptance scan. If you have a lot of packages, you can also schedule
a pickup and print a SCAN form. The postal worker will scan the SCAN form once
and all of the packages will receive an acceptance scan at the same time.
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| | | | | Author: | molten.brick | | Posted: | Nov 3, 2022 13:04 | | Subject: | Re: NSS | | Viewed: | 34 times | | Topic: | Problem Order | |
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| Pictures speak a thousand words - remain diligent
In Problem Order, marty33 writes:
| | Hello,
I had a NSS placed on me, kind of of understandably so. An order was placed
in my store that was pulled, packed and shipped. I drop off about a hundred packages
a month to my local postal service. We print our own labels so that we may just
"drop them off" and not have to wait in line for a label to be printed. This
order somehow was dropped off but not scanned and went into some blackhole somewhere
at the postal service. To make matters worse, it was an international package.
I completely understand why the buyer would place a NSS, all he sees is an
order was placed and weeks later the tracking number still shows nothing. The
payment has been refunded and I hope the package will turn up one day. But in
the meantime, I still have a message in red when I click on "My Bricklink".
Dear marty33, Your Membership Has Unresolved Issues:
You Have 1 Order Received in Non-Shipping Seller Status:
What else am I suppose to do here, I hate already having negative feedback, but
how do I move forward.
Thanks
|
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| | | | | Author: | pitz8008 | | Posted: | Nov 3, 2022 13:08 | | Subject: | Re: NSS | | Viewed: | 36 times | | Topic: | Problem Order | |
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| In Problem Order, marty33 writes:
| | Hello,
I had a NSS placed on me, kind of of understandably so. An order was placed
in my store that was pulled, packed and shipped. I drop off about a hundred packages
a month to my local postal service. We print our own labels so that we may just
"drop them off" and not have to wait in line for a label to be printed. This
order somehow was dropped off but not scanned and went into some blackhole somewhere
at the postal service. To make matters worse, it was an international package.
I completely understand why the buyer would place a NSS, all he sees is an
order was placed and weeks later the tracking number still shows nothing. The
payment has been refunded and I hope the package will turn up one day. But in
the meantime, I still have a message in red when I click on "My Bricklink".
Dear marty33, Your Membership Has Unresolved Issues:
You Have 1 Order Received in Non-Shipping Seller Status:
What else am I suppose to do here, I hate already having negative feedback, but
how do I move forward.
Thanks
|
Why can't Bricklink just remove the NSS once buyer shows the order has been
refunded or tracking has been provided? Oh, because that would be the easy
and customer friendly thing to do. Guess they wouldn't want to start doing
things like that.
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| | | | | | | Author: | wildchicken13 | | Posted: | Nov 3, 2022 13:15 | | Subject: | Re: NSS | | Viewed: | 54 times | | Topic: | Problem Order | |
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| In Problem Order, pitz8008 writes:
| | Why can't Bricklink just remove the NSS once buyer shows the order has been
refunded or tracking has been provided? Oh, because that would be the easy
and customer friendly thing to do. Guess they wouldn't want to start doing
things like that.
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It seems NSS removal is currently a manual process—admin has to actually go in
and manually remove the NSS (which takes time). Automating NSS removal would
eliminate a lot of these complaints.
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USA, Maryland
France, Centre-Val de Loire
Australia, Tasmania