| Discussion Forum: Thread 328688 |
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| | | Author: | 23thEmperor  | | Posted: | Oct 19, 2022 20:47 | | Subject: | Charge Back request by "accident" by buyer,. | | Viewed: | 98 times | | Topic: | Help | |
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| Buyer claimed a charge back on a purchase he had made a few weeks back.
This came out of nowhere has he was happy with the items and posted a positive
review.
Following the claim I contacted him and was told that it was a mistake on his
part and that I should dispute the claim. I did and lost.
This whole process was through stripes.
My question is there anyway I can report this buyer for doing this ? This was
a pretty significant order as well in terms of price.
As well any tips from experienced sellers on how to avoid such situations in
the future.
Thanks 
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| | | | | Author: | peregrinator | | Posted: | Oct 19, 2022 20:59 | | Subject: | Re: Charge Back request by "accident" by buyer,. | | Viewed: | 38 times | | Topic: | Help | |
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| In Help, 23thEmperor writes:
| | Following the claim I contacted him and was told that it was a mistake on his
part and that I should dispute the claim. I did and lost.
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The buyer told you to dispute the claim, instead of simply dropping it himself?
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| | | | | | | Author: | 1001bricks | | Posted: | Oct 19, 2022 21:13 | | Subject: | Re: Charge Back request by "accident" by buyer,. | | Viewed: | 33 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, 23thEmperor writes:
| | Following the claim I contacted him and was told that it was a mistake on his
part and that I should dispute the claim. I did and lost.
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The buyer told you to dispute the claim, instead of simply dropping it himself?
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Yes, weird.
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| | | | | | | Author: | 23thEmperor | | Posted: | Oct 19, 2022 21:28 | | Subject: | Re: Charge Back request by "accident" by buyer,. | | Viewed: | 33 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, 23thEmperor writes:
| | Following the claim I contacted him and was told that it was a mistake on his
part and that I should dispute the claim. I did and lost.
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The buyer told you to dispute the claim, instead of simply dropping it himself?
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I was told that "I have tried to change the dispute on that saying I did get
the item, but I can’t seem to find it." and that I should "Go ahead and dispute
the claim, I won’t fight it. Sorry for the inconvenience".
This came from the buyer. I did dispute it and submitted evidence and still lost.
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| | | | | | | | | Author: | yorbrick | | Posted: | Oct 20, 2022 08:10 | | Subject: | Re: Charge Back request by "accident" by buyer,. | | Viewed: | 31 times | | Topic: | Help | |
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| In Help, 23thEmperor writes:
| | In Help, peregrinator writes:
| | In Help, 23thEmperor writes:
| | Following the claim I contacted him and was told that it was a mistake on his
part and that I should dispute the claim. I did and lost.
|
The buyer told you to dispute the claim, instead of simply dropping it himself?
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I was told that "I have tried to change the dispute on that saying I did get
the item, but I can’t seem to find it." and that I should "Go ahead and dispute
the claim, I won’t fight it. Sorry for the inconvenience".
This came from the buyer. I did dispute it and submitted evidence and still lost.
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Ask them to pay again. If they refuse, then leave negative feedback saying "RECEIVED
ORDER THEN FILED A CHARGEBACK" using the all caps. At least other sellers will
be warned about his behaviour if they check the feedback.
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| | | | | Author: | 1001bricks | | Posted: | Oct 19, 2022 21:09 | | Subject: | Re: Charge Back request by "accident" by buyer,. | | Viewed: | 46 times | | Topic: | Help | |
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| | | As well any tips from experienced sellers on how to avoid such situations in
the future.
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Apart being in sea shells, I don't see any way.
I'd be you I'd:
* first ask the buyer to pay again - if he's a gentleman he'll do
* if he doesn't call/message/chat with Stripe and talk with them
* maybe try to ask BrickLink help to set this as Not Paid, so you could at least
start NPB?
Good luck.
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| | | | | | | Author: | 1001bricks | | Posted: | Oct 19, 2022 21:14 | | Subject: | Re: Charge Back request by "accident" by buyer,. | | Viewed: | 31 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | | | As well any tips from experienced sellers on how to avoid such situations in
the future.
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Apart being in sea shells, I don't see any way.
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*being paid
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| | | | | | | Author: | 23thEmperor | | Posted: | Oct 19, 2022 21:33 | | Subject: | Re: Charge Back request by "accident" by buyer,. | | Viewed: | 37 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | | | As well any tips from experienced sellers on how to avoid such situations in
the future.
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Apart being in sea shells, I don't see any way.
I'd be you I'd:
* first ask the buyer to pay again - if he's a gentleman he'll do
* if he doesn't call/message/chat with Stripe and talk with them
* maybe try to ask BrickLink help to set this as Not Paid, so you could at least
start NPB?
Good luck.
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Thanks for the advice I will try to ask him and see his reply and if he does
not reply I will go through with asking BrickLink help.
Sadly stripe is a dead end since they are not in charge of the final decision
for the dispute (the bank of the claimant is).
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| | | | | Author: | calebfishn | | Posted: | Oct 19, 2022 23:07 | | Subject: | Re: Charge Back request by "accident" by buyer,. | | Viewed: | 42 times | | Topic: | Help | |
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| It seems highly unlikely that a buyer would do this "by Mistake" especially since
he did not offer to help reverse the reversal, or to re-pay you for the Lego
he received.
I had a situation somewhat similar. Turned out the buyer was underage and using
his parents' credit card without permission. It was the parents who did the
chargeback. I did fight that and won, but it took forever.
If you don't get satisfaction from this buyer you should ensure you leave
detailed and appropriate feedback about a buyer who ripped you off, in order
to warn other sellers. Also, you should let people here know a buyer they may
wish to avoid so they are not also defrauded.
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| | | | | Author: | TheBrickGuys | | Posted: | Oct 20, 2022 21:16 | | Subject: | (Cancelled) | | Viewed: | 38 times | | Topic: | Help | |
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| | (Cancelled) |
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