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| | | Author: | SezaR  | | Posted: | Oct 15, 2022 20:20 | | Subject: | Unfair neutral feedback | | Viewed: | 246 times | | Topic: | Problem Order | |
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| The order was a set
with box and many photos were attached. Double checked its inventory and all
pieces were there. However I received my very first bad feedback that says
"It was a good deal."
Shipping costs are just as they are but for your information, is was
US $27.49
from Canada to Korea. (about 99gr)
Why the neutral then?
I sent two messages to buyer, both on Bricklink and to his email address but
got no response after 8 days.
Any solution/idea?
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| | | | | Author: | 1001bricks | | Posted: | Oct 15, 2022 20:27 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 72 times | | Topic: | Problem Order | |
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Not the same culture, not the same language.
Neutral may mean something normal, like: I buy something, I get it, it's
just normal.
And yes, in 2022 it should be just normal.
Maybe all normal orders should be automatically set to Neutral if no other feedback
from the buyer.
But then, the whole system should be counted differently.
In short, ask her/him kindly, if it doesn't change, watch something on Netflix
or have a walk; you can't do nothing.
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| | | | | | | Author: | SezaR | | Posted: | Oct 15, 2022 20:47 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 55 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| |
Not the same culture, not the same language.
Neutral may mean something normal, like: I buy something, I get it, it's
just normal.
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I don't think this is the case. He left 4 positive feedbacks for other sellers
but I got a neutral.
I have a feeling that he saw the condition of set and box, (not perfect, box
missed inner tray) and he agreed to pay for the price. But since it is not as
good as he thinks it should be, he things neutral is fair (it is so unfair!).
Anyway, neutral feedback is the worst thing that happened to exist on Bricklink!
| |
And yes, in 2022 it should be just normal.
Maybe all normal orders should be automatically set to Neutral if no other feedback
from the buyer.
But then, the whole system should be counted differently.
In short, ask her/him kindly,
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I asked him what was wrong, very politely, with translation in Korean.
| | if it doesn't change, watch something on Netflix
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I don't want to even have Netflix!
Does running/biking/Swimming/Gym work?
Correction: you can do nothing.
This is not French. In French, we say "tu ne peux rien faire" and only God knows
why there is a need to have an extra "ne". In math, two negatives make it positive
but not in French!
I have the right to correct you, because I have 4 languages in my head, mixing
words from one language while speaking in another language all the time, mixing
their grammars (I should think twice when saying something like "his/her brother"),...
When somebody tells me "you have a French accent", it makes me review all words
I told him in order to spot the French word I incorrectly used.
Seeing other people making mistakes relaxes me because it reminds me that it
happens to others too 
Thanks for the comment 
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| | | | | | | | | Author: | SylvainLS | | Posted: | Oct 16, 2022 17:33 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 36 times | | Topic: | Problem Order | |
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| In Problem Order, SezaR writes:
| | […]
This is not French. In French, we say "tu ne peux rien faire" and only God knows
why there is a need to have an extra "ne". In math, two negatives make it positive
but not in French!
|
https://www.youtube.com/watch?v=hz5xWgjSUlk (in French)
And I don’t know if this’s a parable or a true story:
Professor of linguistics: There’s examples of double negatives in many languages,
sometimes the meaning is positive, sometimes it’s negative. There’s examples
of double positive with a positive meaning. There’s sometimes when positive +
negative or negative + positive is a negative and sometimes when it’s a positive.
But there’s no examples of a double positive with a negative meaning.
A student in the classroom: Yeah, right.
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| | | | | Author: | Nubs_Select | | Posted: | Oct 15, 2022 20:40 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 58 times | | Topic: | Problem Order | |
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| Welcome to the club 
My advice, leave a semi aggressive response to feel better and move on
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| | | | | | | Author: | SezaR | | Posted: | Oct 15, 2022 20:49 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, Nubs_Select writes:
| | Welcome to the club
|
So far, I have got about 20-30 neutral/negative feedbacks but after contacting
buyers and resolving issues, they removed their feedback.
| | My advice, leave a semi aggressive response to feel better and move on
|
If he doesn't remove it, I have a way better and more effective way to leave
a response.
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Oct 15, 2022 20:53 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 41 times | | Topic: | Problem Order | |
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| In Problem Order, SezaR writes:
| | In Problem Order, Nubs_Select writes:
| | Welcome to the club
|
So far, I have got about 20-30 neutral/negative feedbacks but after contacting
buyers and resolving issues, they removed their feedback.
|
That’s a few more than me but yah almost every time contact and communication
resolves it nicely
| | | | My advice, leave a semi aggressive response to feel better and move on
|
If he doesn't remove it, I have a way better and more effective way to leave
a response.
|
Sounds like a plan! For me the buyer left it more than 30 days after I left mine
so I’m stuck with giving him 2 positives and couldn’t retract them
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| | | | | | | | | | | Author: | SezaR | | Posted: | Oct 15, 2022 20:56 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 37 times | | Topic: | Problem Order | |
|
| In Problem Order, Nubs_Select writes:
| | In Problem Order, SezaR writes:
| | In Problem Order, Nubs_Select writes:
| | Welcome to the club
|
So far, I have got about 20-30 neutral/negative feedbacks but after contacting
buyers and resolving issues, they removed their feedback.
|
That’s a few more than me but yah almost every time contact and communication
resolves it nicely
| | | | My advice, leave a semi aggressive response to feel better and move on
|
If he doesn't remove it, I have a way better and more effective way to leave
a response.
|
Sounds like a plan! For me the buyer left it more than 30 days after I left mine
so I’m stuck with giving him 2 positives and couldn’t retract them
|
This is the reason I don't leave a positive feedback right after the buyer
pays.
If I leave him a negative feedback, he won't do the same with other sellers.
Also, if he is a problematic buyer, my feedback will warn others.
P.S. I promised to myself I won't retaliate a feedback if I make a mistake
that I don't correct or if something goes wrong with the order that I cannot
properly resolve.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Oct 15, 2022 21:05 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 41 times | | Topic: | Problem Order | |
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| In Problem Order, SezaR writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, SezaR writes:
| | In Problem Order, Nubs_Select writes:
| | Welcome to the club
|
So far, I have got about 20-30 neutral/negative feedbacks but after contacting
buyers and resolving issues, they removed their feedback.
|
That’s a few more than me but yah almost every time contact and communication
resolves it nicely
| | | | My advice, leave a semi aggressive response to feel better and move on
|
If he doesn't remove it, I have a way better and more effective way to leave
a response.
|
Sounds like a plan! For me the buyer left it more than 30 days after I left mine
so I’m stuck with giving him 2 positives and couldn’t retract them
|
This is the reason I don't leave a positive feedback right after the buyer
pays.
|
It was after the order was marked as completed and I was given a prompt to leave
feedback by bricklink is when I left mine
| | If I leave him a negative feedback, he won't do the same with other sellers.
Also, if he is a problematic buyer, my feedback will warn others.
|
True
| | P.S. I promised to myself I won't retaliate a feedback if I make a mistake
that I don't correct or if something goes wrong with the order that I cannot
properly resolve.
|
Sounds like a good promise but it seams this dosnt qualify so you may be in luck
for some retaliatory feedback therapy (unless I’m reading the promise wrong,
I read it like 5 times and came out with 5 different understanding of what it
means)
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| | | | | | | | | | | | | | | Author: | SezaR | | Posted: | Oct 15, 2022 21:16 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 47 times | | Topic: | Problem Order | |
|
| In Problem Order, Nubs_Select writes:
| | In Problem Order, SezaR writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, SezaR writes:
| | In Problem Order, Nubs_Select writes:
| | Welcome to the club
|
So far, I have got about 20-30 neutral/negative feedbacks but after contacting
buyers and resolving issues, they removed their feedback.
|
That’s a few more than me but yah almost every time contact and communication
resolves it nicely
| | | | My advice, leave a semi aggressive response to feel better and move on
|
If he doesn't remove it, I have a way better and more effective way to leave
a response.
|
Sounds like a plan! For me the buyer left it more than 30 days after I left mine
so I’m stuck with giving him 2 positives and couldn’t retract them
|
This is the reason I don't leave a positive feedback right after the buyer
pays.
|
It was after the order was marked as completed and I was given a prompt to leave
feedback by bricklink is when I left mine
| | If I leave him a negative feedback, he won't do the same with other sellers.
Also, if he is a problematic buyer, my feedback will warn others.
|
True
| | P.S. I promised to myself I won't retaliate a feedback if I make a mistake
that I don't correct or if something goes wrong with the order that I cannot
properly resolve.
|
Sounds like a good promise but it seams this dosnt qualify so you may be in luck
for some retaliatory feedback therapy (unless I’m reading the promise wrong,
I read it like 5 times and came out with 5 different understanding of what it
means)
|
In this case, I gave him exactly what it was in the photos. I cannot imagine
any reason but something like (the inner tray was missing so it was not perfect...
or 40 days delivery is too long) So I think I will leave a negative feedback.
If I send a buyer a wrong package and then I fix it, (ask him to return it or
ship it to the other buyer)... then I understand I don't deserve a positive
feedback. When such thing happen, I may give extra refund for trouble. In that
case, I won't retaliate a bad feedback.
If a set I send him misses a rare part that I fail to find on time (and it takes
3-5 months to find it) I won't retaliate a bad feedback but I will be very
disapppointed.
|
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| | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Oct 15, 2022 21:27 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 63 times | | Topic: | Problem Order | |
|
| In Problem Order, SezaR writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, SezaR writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, SezaR writes:
| | In Problem Order, Nubs_Select writes:
| | Welcome to the club
|
So far, I have got about 20-30 neutral/negative feedbacks but after contacting
buyers and resolving issues, they removed their feedback.
|
That’s a few more than me but yah almost every time contact and communication
resolves it nicely
| | | | My advice, leave a semi aggressive response to feel better and move on
|
If he doesn't remove it, I have a way better and more effective way to leave
a response.
|
Sounds like a plan! For me the buyer left it more than 30 days after I left mine
so I’m stuck with giving him 2 positives and couldn’t retract them
|
This is the reason I don't leave a positive feedback right after the buyer
pays.
|
It was after the order was marked as completed and I was given a prompt to leave
feedback by bricklink is when I left mine
| | If I leave him a negative feedback, he won't do the same with other sellers.
Also, if he is a problematic buyer, my feedback will warn others.
|
True
| | P.S. I promised to myself I won't retaliate a feedback if I make a mistake
that I don't correct or if something goes wrong with the order that I cannot
properly resolve.
|
Sounds like a good promise but it seams this dosnt qualify so you may be in luck
for some retaliatory feedback therapy (unless I’m reading the promise wrong,
I read it like 5 times and came out with 5 different understanding of what it
means)
|
In this case, I gave him exactly what it was in the photos. I cannot imagine
any reason but something like (the inner tray was missing so it was not perfect...
or 40 days delivery is too long) So I think I will leave a negative feedback.
|
Agreed
| | If I send a buyer a wrong package and then I fix it, (ask him to return it or
ship it to the other buyer)... then I understand I don't deserve a positive
feedback. When such thing happen, I may give extra refund for trouble. In that
case, I won't retaliate a bad feedback.
If a set I send him misses a rare part that I fail to find on time (and it takes
3-5 months to find it) I won't retaliate a bad feedback but I will be very
disapppointed.
|
ah ok
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| | | | | | | | | | | | | | | | | Author: | WoutR | | Posted: | Oct 16, 2022 17:43 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 42 times | | Topic: | Problem Order | |
|
| In Problem Order, SezaR writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, SezaR writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, SezaR writes:
| | In Problem Order, Nubs_Select writes:
| | Welcome to the club
|
So far, I have got about 20-30 neutral/negative feedbacks but after contacting
buyers and resolving issues, they removed their feedback.
|
That’s a few more than me but yah almost every time contact and communication
resolves it nicely
| | | | My advice, leave a semi aggressive response to feel better and move on
|
If he doesn't remove it, I have a way better and more effective way to leave
a response.
|
Sounds like a plan! For me the buyer left it more than 30 days after I left mine
so I’m stuck with giving him 2 positives and couldn’t retract them
|
This is the reason I don't leave a positive feedback right after the buyer
pays.
|
It was after the order was marked as completed and I was given a prompt to leave
feedback by bricklink is when I left mine
| | If I leave him a negative feedback, he won't do the same with other sellers.
Also, if he is a problematic buyer, my feedback will warn others.
|
True
| | P.S. I promised to myself I won't retaliate a feedback if I make a mistake
that I don't correct or if something goes wrong with the order that I cannot
properly resolve.
|
Sounds like a good promise but it seams this dosnt qualify so you may be in luck
for some retaliatory feedback therapy (unless I’m reading the promise wrong,
I read it like 5 times and came out with 5 different understanding of what it
means)
|
In this case, I gave him exactly what it was in the photos. I cannot imagine
any reason but something like (the inner tray was missing so it was not perfect...
or 40 days delivery is too long) So I think I will leave a negative feedback.
If I send a buyer a wrong package and then I fix it, (ask him to return it or
ship it to the other buyer)... then I understand I don't deserve a positive
feedback. When such thing happen, I may give extra refund for trouble. In that
case, I won't retaliate a bad feedback.
If a set I send him misses a rare part that I fail to find on time (and it takes
3-5 months to find it) I won't retaliate a bad feedback but I will be very
disapppointed.
|
You will leave a negative feedback just because the buyer left a neutral feedback
and you don't understand why?
Be better than that. I thought that buyers paid for the order with money, not
with feedback. Even if you don't understand, if you would appreciate an explanation,
the buyer did nothing wrong.
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| | | | | | | | | | | | | | | | | | | Author: | WoutR | | Posted: | Oct 16, 2022 17:46 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 50 times | | Topic: | Problem Order | |
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| Especially because it is a buyer with only 4 feedback.
How do you want him to feel about Bricklink?
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| | | | | | | | | | | | | | | | | | | Author: | SezaR | | Posted: | Oct 16, 2022 18:51 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 46 times | | Topic: | Problem Order | |
|
| In Problem Order, WoutR writes:
| | In Problem Order, SezaR writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, SezaR writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, SezaR writes:
| | In Problem Order, Nubs_Select writes:
| | Welcome to the club
|
So far, I have got about 20-30 neutral/negative feedbacks but after contacting
buyers and resolving issues, they removed their feedback.
|
That’s a few more than me but yah almost every time contact and communication
resolves it nicely
| | | | My advice, leave a semi aggressive response to feel better and move on
|
If he doesn't remove it, I have a way better and more effective way to leave
a response.
|
Sounds like a plan! For me the buyer left it more than 30 days after I left mine
so I’m stuck with giving him 2 positives and couldn’t retract them
|
This is the reason I don't leave a positive feedback right after the buyer
pays.
|
It was after the order was marked as completed and I was given a prompt to leave
feedback by bricklink is when I left mine
| | If I leave him a negative feedback, he won't do the same with other sellers.
Also, if he is a problematic buyer, my feedback will warn others.
|
True
| | P.S. I promised to myself I won't retaliate a feedback if I make a mistake
that I don't correct or if something goes wrong with the order that I cannot
properly resolve.
|
Sounds like a good promise but it seams this dosnt qualify so you may be in luck
for some retaliatory feedback therapy (unless I’m reading the promise wrong,
I read it like 5 times and came out with 5 different understanding of what it
means)
|
In this case, I gave him exactly what it was in the photos. I cannot imagine
any reason but something like (the inner tray was missing so it was not perfect...
or 40 days delivery is too long) So I think I will leave a negative feedback.
If I send a buyer a wrong package and then I fix it, (ask him to return it or
ship it to the other buyer)... then I understand I don't deserve a positive
feedback. When such thing happen, I may give extra refund for trouble. In that
case, I won't retaliate a bad feedback.
If a set I send him misses a rare part that I fail to find on time (and it takes
3-5 months to find it) I won't retaliate a bad feedback but I will be very
disapppointed.
|
You will leave a negative feedback just because the buyer left a neutral feedback
and you don't understand why?
|
Because
1) if 10-20 feedbacks do leave bad feedback like he did, he puts my store as
bad as those stores who do not care at all about their customer service. This
is not being responsible for the feedback he leaves for others.
2) buyer did not communicate at all. Other buyers did communicate, mentioned
what was wrong, or simply made a mistake and retracted their feedback.
3) I cannot think there is any reason other than
- it took me 7-10 days to ship. It took 40 days to receive. These were EXACTLY
as given in the terms of store. After three days, he had contacted me about shipping
and I politely explained and gave a link to the terms. So he knows that.
- the box was not perfect, missing inner tray... but ALL as described.
It looks to me that in his mind, these were not as high and perfect as it should
be. If all buyers accept terms of a store, order and then be disappointed to
not receive better than what was promised, then my store would have 10-20% non-positive
feedbacks. No, I don't find this fair.
3) If he receives a bad feedback, it warns other sellers in a better way. I think
many sellers appreciate this. It also makes him think twice before leaving
a bad feedback just because what he received and the service he got was exactly
as described.
At the end of the day, a bad feedback is NOT a punch into his fire, setting his
house on fire,... . It is not going to harm him, it is not going to make him
not to buy anymore on bricklink.
You may disagree with these, but I don't have double standard. Having had
submitted 100 orders on bricklink as buyer, these are exactly the rules I abide/follow
when leaving a feedback for sellers. To be more precise, these are those rules
I was following before even considering to become a seller on bricklink.
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| | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Oct 16, 2022 19:37 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 32 times | | Topic: | Problem Order | |
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| | | 3) If he receives a bad feedback, it warns other sellers in a better way. I think
many sellers appreciate this. It also makes him think twice before leaving
a bad feedback just because what he received and the service he got was exactly
as described.
|
Oh gee - you've to pull up people, not push them down.
Just forget this buyer, ban him if you wish, and just forget this.
Otherwise do what you think, but then, why posting in Forum if you don't
agree probably since the beginning 
PS: please don't post to explain more; I simply don't care and think
you're wrong - just like you probably.
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| | | | | | | | | | | | | | | | | | | | | | | Author: | SezaR | | Posted: | Oct 16, 2022 19:56 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 52 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | | | 3) If he receives a bad feedback, it warns other sellers in a better way. I think
many sellers appreciate this. It also makes him think twice before leaving
a bad feedback just because what he received and the service he got was exactly
as described.
|
Oh gee - you've to pull up people, not push them down.
Just forget this buyer, ban him if you wish, and just forget this.
Otherwise do what you think, but then, why posting in Forum if you don't
agree probably since the beginning
|
Because I want to hear other people's opinion,
and maybe some sellers have certain similar experiences when they found a resolution
or realize a different perspective,...
| |
PS: please don't post to explain more; I simply don't care and think
you're wrong - just like you probably.
|
Ok!
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| | | | | | | | | | | | | | | | | | | | | | | Author: | SezaR | | Posted: | Oct 22, 2022 20:31 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 50 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | | | 3) If he receives a bad feedback, it warns other sellers in a better way. I think
many sellers appreciate this. It also makes him think twice before leaving
a bad feedback just because what he received and the service he got was exactly
as described.
|
Oh gee - you've to pull up people, not push them down.
Just forget this buyer, ban him if you wish, and just forget this.
|
Hey Sylvain,
I banned him, but then ub-banned him because he removed his feedback.
I still don't know if there was anything not perfect and why he left a neutral
but I can assume he was satisfied with the order.
P.S. I just needed to be more creative to make this happen.
| | Otherwise do what you think, but then, why posting in Forum if you don't
agree probably since the beginning
PS: please don't post to explain more; I simply don't care and think
you're wrong - just like you probably.
|
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Oct 22, 2022 20:38 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 43 times | | Topic: | Problem Order | |
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| | Congrats on the win! |
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Oct 22, 2022 22:00 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 52 times | | Topic: | Problem Order | |
|
| In Problem Order, SezaR writes:
| | In Problem Order, 1001bricks writes:
| | | | 3) If he receives a bad feedback, it warns other sellers in a better way. I think
many sellers appreciate this. It also makes him think twice before leaving
a bad feedback just because what he received and the service he got was exactly
as described.
|
Oh gee - you've to pull up people, not push them down.
Just forget this buyer, ban him if you wish, and just forget this.
|
Hey Sylvain,
I banned him, but then ub-banned him because he removed his feedback.
|
Great! See, you just have to be comprehensive and kind with buyers - especially
if you're a seller
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| | | | | | | Author: | TheCuteGiraffe | | Posted: | Oct 16, 2022 19:33 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 41 times | | Topic: | Problem Order | |
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| Ouch!
I noticed that ruined your perfect feedback.
|
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| | | | | | | | | Author: | 1001bricks | | Posted: | Oct 16, 2022 19:41 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 38 times | | Topic: | Problem Order | |
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| In Problem Order, TheCuteGiraffe writes:
| | Ouch!
I noticed that ruined your perfect feedback.
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You're just waking up in AU?
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| | | | | | | | | | | Author: | TheCuteGiraffe | | Posted: | Oct 16, 2022 20:07 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 49 times | | Topic: | Problem Order | |
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| Na bro, I had some stuff to do before I hopped on.
I was going through the messages I missed over the weekend.
Ur my fav minifigure from the Forum Minifigures, so basic but so nice looking.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Oct 17, 2022 00:15 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 51 times | | Topic: | Problem Order | |
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| In Problem Order, TheCuteGiraffe writes:
| | Na bro, I had some stuff to do before I hopped on.
I was going through the messages I missed over the weekend.
Ur my fav minifigure from the Forum Minifigures, so basic but so nice looking.
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| | | | | Author: | tons_of_bricks | | Posted: | Oct 15, 2022 21:03 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 66 times | | Topic: | Problem Order | |
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| I know how annoying that can be. I recently got a blank neutral. I reached out
to the buyer very kindly and asked if something wasn't satisfactory and if
we could help fix it. The buyer read the message but never responded.
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| | | | | | | Author: | Nubs_Select | | Posted: | Oct 15, 2022 21:06 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 53 times | | Topic: | Problem Order | |
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| | That is very unfortunate |
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| | | | | | | | | Author: | TheCuteGiraffe | | Posted: | Oct 16, 2022 19:39 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 36 times | | Topic: | Problem Order | |
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| | I've seen that a lot, that would be so annoying. |
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| | | | | Author: | DanialR | | Posted: | Oct 16, 2022 14:46 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 80 times | | Topic: | Problem Order | |
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| | | I sent two messages to buyer, both on Bricklink and to his email address but
got no response after 8 days.
Any solution/idea?
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There are other perspectives to feedback.
I've been doing a lot of thinking about online feedback systems lately.
Most of them seem to be inherently unfair to both parties in the transaction.
The seller is dependent on near perfect feedback to avoid negative consequences.
Buyers are expected to give feedback and it better be positive or you risk becoming
the subject of a discussion thread.
On Bricklink the nature of the feedback system doesn't allow a true neutral
feedback. When you click on Positive, they are prompted to enter "Praise".
For some, Praise implies you went above and beyond the expected level of service.
The other options are Neutral or Negative both perceived as negative. How do
I tell a seller, "Thank You, you met my expectations?" (You didn't go above
and beyond to earn praise.)
When you go to the grocery store or other retail merchant . . . Do you take time
to give them Praise for efficiently handling your check out and bagging the items,
so nothing gets damaged? Or are you mentally on to the next task that you need
to complete before you have to get home to fix dinner, clean, watch your favorite
sports team, etc.?
Based on my experience purchasing here on Bricklink, I would like to give neutral
feedback more often. Between 20-25% of my orders have been missing a part, one
or more parts are the wrong color, etc. It has always been $1 or less in value.
Every one of the sellers has been great when I contact them and I would use
all of them again.
Based on the general belief that neutral = bad seller and the harm to them it
would cause neutral feedback is not an option. Additionally, unless a seller
is trying to rip me off, the transaction is between the seller and myself, not
everyone that reads the forums.
I have purchased from a number of sellers with Neutral and Negative feedback
but I look at both sets of comments. When I review a sellers' responses,
I am asking myself, "Are they going to be easy to work with if a mistake happens?"
Some basic thought I try to keep in mind:
1. Mistakes happen, any response should be proportionate to the mistake.
2. People will have a different definition of proportionate.
3. A kick in the butt on occasion is not a bad thing.
4. Not every action requires an explanation.
5. Life is too short to sweat the small stuff.
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| | | | | | | Author: | legomalego | | Posted: | Oct 16, 2022 14:57 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 62 times | | Topic: | Problem Order | |
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| I like what you typed.
In Problem Order, DanialR writes:
| | | | I sent two messages to buyer, both on Bricklink and to his email address but
got no response after 8 days.
Any solution/idea?
|
There are other perspectives to feedback.
I've been doing a lot of thinking about online feedback systems lately.
Most of them seem to be inherently unfair to both parties in the transaction.
The seller is dependent on near perfect feedback to avoid negative consequences.
Buyers are expected to give feedback and it better be positive or you risk becoming
the subject of a discussion thread.
On Bricklink the nature of the feedback system doesn't allow a true neutral
feedback. When you click on Positive, they are prompted to enter "Praise".
For some, Praise implies you went above and beyond the expected level of service.
The other options are Neutral or Negative both perceived as negative. How do
I tell a seller, "Thank You, you met my expectations?" (You didn't go above
and beyond to earn praise.)
When you go to the grocery store or other retail merchant . . . Do you take time
to give them Praise for efficiently handling your check out and bagging the items,
so nothing gets damaged? Or are you mentally on to the next task that you need
to complete before you have to get home to fix dinner, clean, watch your favorite
sports team, etc.?
Based on my experience purchasing here on Bricklink, I would like to give neutral
feedback more often. Between 20-25% of my orders have been missing a part, one
or more parts are the wrong color, etc. It has always been $1 or less in value.
Every one of the sellers has been great when I contact them and I would use
all of them again.
Based on the general belief that neutral = bad seller and the harm to them it
would cause neutral feedback is not an option. Additionally, unless a seller
is trying to rip me off, the transaction is between the seller and myself, not
everyone that reads the forums.
I have purchased from a number of sellers with Neutral and Negative feedback
but I look at both sets of comments. When I review a sellers' responses,
I am asking myself, "Are they going to be easy to work with if a mistake happens?"
Some basic thought I try to keep in mind:
1. Mistakes happen, any response should be proportionate to the mistake.
2. People will have a different definition of proportionate.
3. A kick in the butt on occasion is not a bad thing.
4. Not every action requires an explanation.
5. Life is too short to sweat the small stuff.
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| | | | | | | Author: | WhiteHorseMatt | | Posted: | Oct 16, 2022 16:36 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 64 times | | Topic: | Problem Order | |
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| In Problem Order, DanialR writes:
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When you go to the grocery store or other retail merchant . . . Do you take time
to give them Praise for efficiently handling your check out and bagging the items,
so nothing gets damaged? Or are you mentally on to the next task that you need
to complete before you have to get home to fix dinner, clean, watch your favorite
sports team, etc.?
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I'm not sure how it is in the states, but here in the UK customer feedback
is hugely important in bricks and mortar retail.
As a retail manager in my main job, my store target is 80% of our feedback being
9 or 10 out of 10. If I don't hit this, my bonus is crippled, irrespective
of how high my sales are.
Matt
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| | | | | | | | | Author: | DanialR | | Posted: | Oct 16, 2022 19:30 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 38 times | | Topic: | Problem Order | |
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| In Problem Order, WhiteHorseMatt writes:
| | In Problem Order, DanialR writes:
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When you go to the grocery store or other retail merchant . . . Do you take time
to give them Praise for efficiently handling your check out and bagging the items,
so nothing gets damaged? Or are you mentally on to the next task that you need
to complete before you have to get home to fix dinner, clean, watch your favorite
sports team, etc.?
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I'm not sure how it is in the states, but here in the UK customer feedback
is hugely important in bricks and mortar retail.
As a retail manager in my main job, my store target is 80% of our feedback being
9 or 10 out of 10. If I don't hit this, my bonus is crippled, irrespective
of how high my sales are.
Matt
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In the US it seems like Customer Service is 4th in line behind; 1. Profit, 2.
Profit, 3. Profit.
But you hit on another angle to feedback: Country and Cultural norms.
My comments are written from the perspective of American culture and business
which has evolved in a negative direction during my lifetime.
It is important to hear the perspective of others to find the right middle road.
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Canada, British Columbia
France, Provence-Alpes-Côte d'Azur
Netherlands, Zuid-Holland
Australia, Victoria
USA, Missouri
United Kingdom, England