| Discussion Forum: Thread 328452 |
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| | | Author: | wendybrowne  | | Posted: | Oct 14, 2022 14:38 | | Subject: | buyer wants an adjusted invoice | | Viewed: | 125 times | | Topic: | General | |
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| hello, not sure hoow to do this...
Buyer placed a large order, I was short 3 parts, sent message saying so, no
response, then sent invoice saying i was short 3 parts and had applyed the .67
cents credit to this invoice.
buyer is asking for a new invoice with the parts adjusted instead of a .67 cents
credit. but how can I change an invoice that has been sent ?
will i have to cancel the order and have the buyer place a new order? if so,
they may just pass on the whole thing,,,please advise
can I do an order change request on an unpaid invoice?
many thanks for your advice on this
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| | | | | Author: | Emporiosa | | Posted: | Oct 14, 2022 14:40 | | Subject: | Re: buyer wants an adjusted invoice | | Viewed: | 44 times | | Topic: | General | |
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| You should be able to still adjust it. If you go here:
https://www.bricklink.com/retractOrderItem.asp
Once you've selected the items to remove, it will send an email to the buyer
(but it doesn't send that link). I'd recommend sending them a follow
up message that you've initiated an item removal request, and they have to
go to that link, input their order #, and approve the changes. After that, you
can change the totals and re-invoice.
In General, wendybrowne writes:
| | hello, not sure hoow to do this...
Buyer placed a large order, I was short 3 parts, sent message saying so, no
response, then sent invoice saying i was short 3 parts and had applyed the .67
cents credit to this invoice.
buyer is asking for a new invoice with the parts adjusted instead of a .67 cents
credit. but how can I change an invoice that has been sent ?
will i have to cancel the order and have the buyer place a new order? if so,
they may just pass on the whole thing,,,please advise
can I do an order change request on an unpaid invoice?
many thanks for your advice on this
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USA, California
Canada, Ontario