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| | | Author: | macebobo  | | Posted: | Oct 9, 2022 12:53 | | Subject: | Refund not showing fee adjustment | | Viewed: | 141 times | | Topic: | Technical Issues | |
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| I have an order that should have a fee adjustment since I had to refund it partially
(they ordered a dark brown part and wanted reddish brown - they were very different
in price)
On the order page it shows:
Reason for refund: N/A
on the refund details page it shows:
Reason for refund
Buyer and Seller agreed to cancel items
So, I believe that the fee is not being adjusted since the order page shows N/A
Sigh, I feel like I am getting nickle and dimed to death lately, I think I need
a holiday!
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| | | | | Author: | 1001bricks | | Posted: | Oct 9, 2022 12:56 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 45 times | | Topic: | Technical Issues | |
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| In Technical Issues, macebobo writes:
| | I have an order that should have a fee adjustment since I had to refund it partially
(they ordered a dark brown part and wanted reddish brown - they were very different
in price)
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Refund an amount doesn't automatically mean you removed this same amount
of parts.
So it's normal it doesn't (and never) decrease BL fees.
The only way would've been to make an Item Removal request.
Which I'm not sure it works when paid...
But that's another story.
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| | | | | | | Author: | peregrinator | | Posted: | Oct 9, 2022 13:30 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | In Technical Issues, macebobo writes:
| | I have an order that should have a fee adjustment since I had to refund it partially
(they ordered a dark brown part and wanted reddish brown - they were very different
in price)
|
Refund an amount doesn't automatically mean you removed this same amount
of parts.
So it's normal it doesn't (and never) decrease BL fees.
The only way would've been to make an Item Removal request.
Which I'm not sure it works when paid...
But that's another story.
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Item removal request does work once the item is removed. Just a refund doesn't
adjust the fee (just like a credit or coupon does not).
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| | | | | | | | | Author: | Biggie_Bricks | | Posted: | Oct 9, 2022 14:05 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 36 times | | Topic: | Technical Issues | |
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| In Technical Issues, peregrinator writes:
| | In Technical Issues, 1001bricks writes:
| | In Technical Issues, macebobo writes:
| | I have an order that should have a fee adjustment since I had to refund it partially
(they ordered a dark brown part and wanted reddish brown - they were very different
in price)
|
Refund an amount doesn't automatically mean you removed this same amount
of parts.
So it's normal it doesn't (and never) decrease BL fees.
The only way would've been to make an Item Removal request.
Which I'm not sure it works when paid...
But that's another story.
|
Item removal request does work once the item is removed. Just a refund doesn't
adjust the fee (just like a credit or coupon does not).
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Wait, what? A partial refund doesn't automatically partially refund your
BL fees? That doesn't make any sense. What about cancelled orders?
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Oct 9, 2022 14:09 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 38 times | | Topic: | Technical Issues | |
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| | | Wait, what? A partial refund doesn't automatically partially refund your
BL fees? That doesn't make any sense.
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It does, but if you don't understand, I'm not sure how to explain you
this 
| | What about cancelled orders?
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Fees are then refunded.
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| | | | | | | | | | | | | Author: | Biggie_Bricks | | Posted: | Oct 9, 2022 14:13 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 36 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | | | Wait, what? A partial refund doesn't automatically partially refund your
BL fees? That doesn't make any sense.
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It does, but if you don't understand, I'm not sure how to explain you
this
| | What about cancelled orders?
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Fees are then refunded.
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Please try to explain for myself and other users, I don't see how this is
obvious at all. Bricklink fees are based on how much money you got for your order,
not how many parts you shipped. If you refund money from the order, the fee associated
with that money should likewise be refunded.
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Oct 9, 2022 14:36 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 28 times | | Topic: | Technical Issues | |
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| | | Please try to explain for myself and other users, I don't see how this is
obvious at all. Bricklink fees are based on how much money you got for your order,
not how many parts you shipped. If you refund money from the order, the fee associated
with that money should likewise be refunded.
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No - BrickLink fees are strictly based on the total price of the items ordered.
Refunding 1.00$ - even saying "It's because of those 3 parts" doesn't
change the automatic calculation because the parts are still in the order.
It would need an Item Removal for those items to be removed, and thus the fees
to be decreased.
Much more cheking "I don't have the parts" can just be an error (while you're
refunding a shipping fee for example).
Or even - intentional, to get less fees to pay (refunding on shipping and saying
this is for parts).
Or worse you refund 1.00$ for 3 items, but the price doesn't correspond exactly
- for whatever reason. What is BL supposed to calculate then?
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| | | | | | | | | | | | | Author: | macebobo | | Posted: | Oct 9, 2022 14:19 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 33 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | | | Wait, what? A partial refund doesn't automatically partially refund your
BL fees? That doesn't make any sense.
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It does, but if you don't understand, I'm not sure how to explain you
this
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It does not make sense to me either
In this example my original order amount was $24.24, so my fee would be $0.73,
but I refunded $19.44, so now my order is $4.80, so my fee should be $0.14. If
I had cancelled the order, I would have lost the PP fee and had a second PP fee
on the follow-up order.
How is this fair that BL still gets the original amount?
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| | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Oct 9, 2022 14:37 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, macebobo writes:
| | In this example my original order amount was $24.24, so my fee would be $0.73,
but I refunded $19.44, so now my order is $4.80, so my fee should be $0.14. If
I had cancelled the order, I would have lost the PP fee and had a second PP fee
on the follow-up order.
How is this fair that BL still gets the original amount?
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BL fees are based only on the cost of items you sell, so if you give a refund
it could have been on shipping, e.g.
It's worth going through the item removal process - you can do it even on
orders that have been refunded.
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| | | | | | | | | | | | | | | | | Author: | Biggie_Bricks | | Posted: | Oct 9, 2022 14:50 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| In Technical Issues, peregrinator writes:
| | In Technical Issues, macebobo writes:
| | In this example my original order amount was $24.24, so my fee would be $0.73,
but I refunded $19.44, so now my order is $4.80, so my fee should be $0.14. If
I had cancelled the order, I would have lost the PP fee and had a second PP fee
on the follow-up order.
How is this fair that BL still gets the original amount?
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BL fees are based only on the cost of items you sell, so if you give a refund
it could have been on shipping, e.g.
It's worth going through the item removal process - you can do it even on
orders that have been refunded.
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Wow, that's a pretty poor and unintuitive system. Thank you for clarifying
though.
The main page describing this process lists that an order item removal request
cannot be completed if the order is cancelled or purged, but it also doesn't
seem to work for orders that have been marked completed. Can you confirm this
is a third unlisted restriction?
Also, does this mean you're pretty much out of luck when issuing partial
refunds for sets as opposed to part orders?
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| | | | | | | | | | | | | | | | | | | Author: | Biggie_Bricks | | Posted: | Oct 9, 2022 14:58 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| | | The main page describing this process lists that an order item removal request
cannot be completed if the order is cancelled or purged, but it also doesn't
seem to work for orders that have been marked completed. Can you confirm this
is a third unlisted restriction?
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Hm. Actually I'm getting the
"Order does not have valid order status for order item removal."
message for orders in shipped, received, and completed status.
When are you able to use this form then?
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| | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Oct 9, 2022 15:01 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| | | Hm. Actually I'm getting the
"Order does not have valid order status for order item removal."
message for orders in shipped, received, and completed status.
When are you able to use this form then?
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Uhhh BEFORE shipping of course!
You first correct what you're to ship - then ship, not the other way around.
Is that why your shop has this problem?
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| | | | | | | | | | | | | | | | | | | | | | | Author: | Biggie_Bricks | | Posted: | Oct 9, 2022 15:16 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | | | Hm. Actually I'm getting the
"Order does not have valid order status for order item removal."
message for orders in shipped, received, and completed status.
When are you able to use this form then?
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Uhhh BEFORE shipping of course!
You first correct what you're to ship - then ship, not the other way around.
Is that why your shop has this problem?
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Really, there's no need to be rude.
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Oct 9, 2022 15:18 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 24 times | | Topic: | Technical Issues | |
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| In Technical Issues, Biggie_Bricks writes:
| | In Technical Issues, 1001bricks writes:
| | | | Hm. Actually I'm getting the
"Order does not have valid order status for order item removal."
message for orders in shipped, received, and completed status.
When are you able to use this form then?
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Uhhh BEFORE shipping of course!
You first correct what you're to ship - then ship, not the other way around.
Is that why your shop has this problem?
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Really, there's no need to be rude.
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Sorry this was NOT my intent. I was just wondering, and maybe could try to help
you to fix this?
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| | | | | | | | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Oct 9, 2022 15:46 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 28 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | | | Hm. Actually I'm getting the
"Order does not have valid order status for order item removal."
message for orders in shipped, received, and completed status.
When are you able to use this form then?
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Uhhh BEFORE shipping of course!
You first correct what you're to ship - then ship, not the other way around.
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Well, yes but also no. I think sellers should be able to cancel an item after
the fact, in the event they made a mistake. I can cancel an entire order after
shipping it, if it gets lost in transit; why not a single item?
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | cosmicray | | Posted: | Oct 9, 2022 15:58 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 28 times | | Topic: | Technical Issues | |
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| In Technical Issues, peregrinator writes:
| | In Technical Issues, 1001bricks writes:
| | | | Hm. Actually I'm getting the
"Order does not have valid order status for order item removal."
message for orders in shipped, received, and completed status.
When are you able to use this form then?
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Uhhh BEFORE shipping of course!
You first correct what you're to ship - then ship, not the other way around.
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Well, yes but also no. I think sellers should be able to cancel an item after
the fact, in the event they made a mistake. I can cancel an entire order after
shipping it, if it gets lost in transit; why not a single item?
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Possibly because the ground rules (many of which are set in 20 year old concrete)
were decided in the earliest days of BL. I’m the one who originally suggested
a way to remove items. Back then it was more because the buyer changed their
mind, or the seller did not have it to sell. Other reasons did not much enter
into the dialog. Perhaps it’s time they did.
Nita Rae
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| | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Oct 9, 2022 16:14 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| In Technical Issues, cosmicray writes:
| | Possibly because the ground rules (many of which are set in 20 year old concrete)
were decided in the earliest days of BL. I’m the one who originally suggested
a way to remove items. Back then it was more because the buyer changed their
mind, or the seller did not have it to sell. Other reasons did not much enter
into the dialog. Perhaps it’s time they did.
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Yeah, some of the ground rules might have changed in the past 20 years ... I
wasn't around much then but now we definitely do expect a seller to take
responsibility if an order is lost or damaged in transit. If an order's lost
I can cancel it and at least recoup my BL fees. If it's damaged and one or
more items get destroyed or made unusable, then I ought to be able to cancel
those parts. Just MHO. For many items it might not amount to much (3% of $0.10?
That's OK I'll take the hit!) but for others it definitely would.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | macebobo | | Posted: | Oct 9, 2022 16:23 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| In Technical Issues, cosmicray writes:
| | Perhaps it’s time they did.
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Agreed! I can think of many use cases for this.
I don't even want to know how much unearned income Bricklink has gotten from
this due to it being so dang opaque.
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| | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Oct 9, 2022 14:59 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| | | Wow, that's a pretty poor and unintuitive system.
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It seems smart and logical to me.
Fees are based on what you sold, dot.
If you've an error, make an Item Removal Request.
| | The main page describing this process lists that an order item removal request
cannot be completed if the order is cancelled or purged, but it also doesn't
seem to work for orders that have been marked completed. Can you confirm this
is a third unlisted restriction?
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No comprendo.
If it's cancelled, there's no fee.
If it's purged why would one remove items 6 months later?
| | Also, does this mean you're pretty much out of luck when issuing partial
refunds for sets as opposed to part orders?
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It's not luck.
You *have* to check your Inventory, and especially for Sets or valuable items.
If you've an error, make an Item Removal Request.
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| | | | | | | | | | | | | | | | | | | | | Author: | macebobo | | Posted: | Oct 9, 2022 16:21 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | If you've an error, make an Item Removal Request.
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How do you change one item to another without cancelling the order and incurring
two PP fees?
I have been under, the mistaken and intuitive, impression that fees were adjusted
based upon the refund reasons, that is the normal way things operate on marketplaces.
Oh yeah, Bricklink is not a normal marketplace. 
e.g. Buyer and seller agree to cancel order, means fees are adjusted.
While overcharged shipping means that fees are not adjusted.
Why have all the different reasons if they mean the same darn thing?
I went for a nice walk to relax, got relaxed and thought I could deal with this
@#$% again. I was wrong!
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| | | | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Oct 9, 2022 16:33 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 38 times | | Topic: | Technical Issues | |
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| In Technical Issues, macebobo writes:
| | In Technical Issues, 1001bricks writes:
| | If you've an error, make an Item Removal Request.
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How do you change one item to another without cancelling the order and incurring
two PP fees?
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Frankly I don't know.
Maybe an Item Removal Request is possible after a refund, but I don't know.
When it arrives to me, I warn the buyer (of course) and eat up the fees. Sur
I don't sell expensive items, but even if it's 1 or a couple of dollars
of fees, I don't care - I put that in "selling costs".
Otherwise, I'd recommend for Sets or valuable items to - again - check and
count your Inventory so you've never or almost never this problem?
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | macebobo | | Posted: | Oct 9, 2022 17:44 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | In Technical Issues, macebobo writes:
| | In Technical Issues, 1001bricks writes:
| | If you've an error, make an Item Removal Request.
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How do you change one item to another without cancelling the order and incurring
two PP fees?
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Frankly I don't know.
Maybe an Item Removal Request is possible after a refund, but I don't know.
When it arrives to me, I warn the buyer (of course) and eat up the fees. Sur
I don't sell expensive items, but even if it's 1 or a couple of dollars
of fees, I don't care - I put that in "selling costs".
Otherwise, I'd recommend for Sets or valuable items to - again - check and
count your Inventory so you've never or almost never this problem?
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This was not an inventory issue. This was a customer service issue.
Exchanging one item for another, less expensive, item. I am just going to eat
the cost for now, but with all the costs I'm eating lately, something is
going to have to give and prices will have to rise.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Oct 9, 2022 17:56 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 35 times | | Topic: | Technical Issues | |
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| | | This was not an inventory issue. This was a customer service issue.
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Sorry, didn't get this.
| | Exchanging one item for another, less expensive, item. I am just going to eat
the cost for now, but with all the costs I'm eating lately, something is
going to have to give and prices will have to rise.
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Yes, it's why - offten - shops with decent/high service have higher prices.
With all costs included in the prices/fees, otherwise yes - they'd simply
lose money.
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| | | | | | | | | | | | | | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Oct 9, 2022 22:56 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| | | I have been under, the mistaken and intuitive, impression that fees were adjusted
based upon the refund reasons, that is the normal way things operate on marketplaces.
Oh yeah, Bricklink is not a normal marketplace.
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Well they are a different marketplace in one important way, they only charge
a flat fee of 3% on what is sold verses 6 1/2% on Etsy (+ variuos fees), 12%
on ebay (+ other fees which bring it closer to 15%), Amazon is 15% plus many
other fees.
BrickLink is by far the least expensive marketplace for selling that has a world
wide audience.
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Oct 9, 2022 14:39 | | Subject: | Re: Refund not showing fee adjustment | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, Biggie_Bricks writes:
| | What about cancelled orders?
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Cancelled orders refund the fees - or more accurately, your account is credited
for the fee amount.
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USA, Oregon
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