Discussion Forum: Thread 327946 |
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| ![](/images/dot.gif) | Author: | mckrug ![View Messages Posted By mckrug View Messages Posted By mckrug](/images/msgs16.png) | Posted: | Oct 2, 2022 10:54 | Subject: | Issue refund not working | Viewed: | 56 times | Topic: | Technical Issues | |
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| Having trouble issuing a refund to buyer. Am I missing something? |
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| ![](/images/dot.gif) | ![](/images/dot.gif) | ![](/images/dot.gif) | Author: | jennnifer ![View Messages Posted By jennnifer View Messages Posted By jennnifer](/images/msgs16.png) | Posted: | Oct 2, 2022 11:57 | Subject: | Re: Issue refund not working | Viewed: | 35 times | Topic: | Technical Issues | |
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| In Technical Issues, mckrug writes:
| Having trouble issuing a refund to buyer. Am I missing something?
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Make sure there are no special characters in the comments section.
Jen
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| ![](/images/dot.gif) | ![](/images/dot.gif) | ![](/images/dot.gif) | Author: | Biggie_Bricks ![View Messages Posted By Biggie_Bricks View Messages Posted By Biggie_Bricks](/images/msgs16.png) | Posted: | Oct 2, 2022 12:49 | Subject: | Re: Issue refund not working | Viewed: | 33 times | Topic: | Technical Issues | |
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| In Technical Issues, mckrug writes:
| Having trouble issuing a refund to buyer. Am I missing something?
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Unless your order has an open PayPal case, the likely cause is you don’t have
enough funds in your PayPal. The refund system for some reason isn’t capable
of pulling funds from your linked bank account, it only uses your PayPal funds.
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| ![](/images/dot.gif) | ![](/images/dot.gif) | ![](/images/dot.gif) | Author: | GinWhitehouse ![View Messages Posted By GinWhitehouse View Messages Posted By GinWhitehouse](/images/msgs16.png) | Posted: | Oct 11, 2022 14:04 | Subject: | Re: Issue refund not working | Viewed: | 33 times | Topic: | Technical Issues | |
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| In Technical Issues, mckrug writes:
| Having trouble issuing a refund to buyer. Am I missing something?
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Did you ever manage to sort this out as I've just tried to issue a refund
and it says "Something went wrong try again.
Thank you.
Kind Regards, Gaynor.
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| ![](/images/dot.gif) | ![](/images/dot.gif) | ![](/images/dot.gif) | ![](/images/dot.gif) | ![](/images/dot.gif) | Author: | Nubs_Select ![View Messages Posted By Nubs_Select View Messages Posted By Nubs_Select](/images/msgs16.png) | Posted: | Oct 11, 2022 14:11 | Subject: | Re: Issue refund not working | Viewed: | 41 times | Topic: | Technical Issues | |
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| try removing all comments from the refund comment field and try again. If it
still doesn't work you can manually refund thru Paypal or stripe and then
click it again on bricklink and it should show all the refund info
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