|
 |
| | | Author: | TechnicBuilt  | | Posted: | Sep 27, 2022 17:13 | | Subject: | Adding shipping after order is paid | | Viewed: | 113 times | | Topic: | Selling | |
|
| Hello
I have a customer that chose a local pickup method but is actually 3 hours away
from me. I asked if they were going to pickup and they asked to ship the order.
The order has already been paid via instant checkout.
How do I add shipping to an already paid order?
|
|
| | | | | |
| | | | | Author: | Nubs_Select | | Posted: | Sep 27, 2022 17:20 | | Subject: | Re: Adding shipping after order is paid | | Viewed: | 34 times | | Topic: | Selling | |
|
| you cant add shipping (or any other costs) after an order has been paid. You
can refund the payment then set the order payment status to none and then you
should be able to add shipping and reinvoice the buyer
|
|
| | | | | | | | | |
| | | | | | | Author: | TechnicBuilt | | Posted: | Sep 27, 2022 17:26 | | Subject: | Re: Adding shipping after order is paid | | Viewed: | 37 times | | Topic: | Selling | |
|
| In Selling, Nubs_Select writes:
| | you cant add shipping (or any other costs) after an order has been paid. You
can refund the payment then set the order payment status to none and then you
should be able to add shipping and reinvoice the buyer
|
If I refund do I lose the BL or Paypal fees?
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Nubs_Select | | Posted: | Sep 27, 2022 17:29 | | Subject: | Re: Adding shipping after order is paid | | Viewed: | 31 times | | Topic: | Selling | |
|
| PayPal fees yes but bl fees are per order not payment I'm pretty sure. If
you do end up refunding the buyer explain to them that you won't refund the
payment processing fees (typically what I do is if its something I messed up
I take the hit on payment fees but if it was the buyer who messed up they take
the hit on payment processing fees)
|
|
| | | | | | | | | |
| | | | | | | Author: | 1001bricks | | Posted: | Sep 27, 2022 17:29 | | Subject: | (Cancelled) | | Viewed: | 26 times | | Topic: | Selling | |
|
| | (Cancelled) |
|
| | | | | | | | | |
| | | | | | | Author: | 1001bricks | | Posted: | Sep 27, 2022 17:30 | | Subject: | Re: Adding shipping after order is paid | | Viewed: | 37 times | | Topic: | Selling | |
|
| In Selling, Nubs_Select writes:
| | you cant add shipping (or any other costs) after an order has been paid. You
can refund the payment then set the order payment status to none and then you
should be able to add shipping and reinvoice the buyer
|
Refunding will cost.
If there's no tax involved, simply ask the buyer to make a separate payment
directly to your PayPal account for the shipping.
Maybe add 0.50$ for the extra base fee?
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | MidwestBrick | | Posted: | Sep 27, 2022 18:18 | | Subject: | Re: Adding shipping after order is paid | | Viewed: | 32 times | | Topic: | Selling | |
|
| In Selling, 1001bricks writes:
| | In Selling, Nubs_Select writes:
| | you cant add shipping (or any other costs) after an order has been paid. You
can refund the payment then set the order payment status to none and then you
should be able to add shipping and reinvoice the buyer
|
Refunding will cost.
If there's no tax involved, simply ask the buyer to make a separate payment
directly to your PayPal account for the shipping.
Maybe add 0.50$ for the extra base fee?
|
Is 50 cents worth an argument or neutral/negative feedback if the buyer feels
like shipping charges are more than actual or that they are being ripped off
a little?
No, no it is not.
Be grateful that they are working with you on coming to a conclusion together.
Best of luck!.
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | 1001bricks | | Posted: | Sep 27, 2022 18:21 | | Subject: | Re: Adding shipping after order is paid | | Viewed: | 29 times | | Topic: | Selling | |
|
| In Selling, MidwestBrick writes:
| | In Selling, 1001bricks writes:
| | In Selling, Nubs_Select writes:
| | you cant add shipping (or any other costs) after an order has been paid. You
can refund the payment then set the order payment status to none and then you
should be able to add shipping and reinvoice the buyer
|
Refunding will cost.
If there's no tax involved, simply ask the buyer to make a separate payment
directly to your PayPal account for the shipping.
Maybe add 0.50$ for the extra base fee?
|
Is 50 cents worth an argument or neutral/negative feedback if the buyer feels
like shipping charges are more than actual or that they are being ripped off
a little?
|
You're confused, Sir.
Any shop can invoice ANY shipping price, it's not related to "actual price".
The out-of-TOS error is when you publish a 10$ price and then invoice 15$.
The fact it cost 2$ in reality is NOT a problem.
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | MidwestBrick | | Posted: | Sep 27, 2022 21:12 | | Subject: | Re: Adding shipping after order is paid | | Viewed: | 35 times | | Topic: | Selling | |
|
| In Selling, 1001bricks writes:
| | In Selling, MidwestBrick writes:
| | In Selling, 1001bricks writes:
| | In Selling, Nubs_Select writes:
| | you cant add shipping (or any other costs) after an order has been paid. You
can refund the payment then set the order payment status to none and then you
should be able to add shipping and reinvoice the buyer
|
Refunding will cost.
If there's no tax involved, simply ask the buyer to make a separate payment
directly to your PayPal account for the shipping.
Maybe add 0.50$ for the extra base fee?
|
Is 50 cents worth an argument or neutral/negative feedback if the buyer feels
like shipping charges are more than actual or that they are being ripped off
a little?
|
You're confused, Sir.
Any shop can invoice ANY shipping price, it's not related to "actual price".
The out-of-TOS error is when you publish a 10$ price and then invoice 15$.
The fact it cost 2$ in reality is NOT a problem.
|
I don't think I'm confused. I wouldn't worry about 50 cents and
during the time when I didn't offer free shipping (pre-Instant Checkout days),
never invoiced a penny more than actual shipping costs, and also didn't charge
extra for signature if I decided to go that route, as an example. The sale and
customer satisfaction was more important than a couple dollars or cents.
Anyway, I was just offering my opinion to the OP on another perspective on how
to get the shipping cost he would like. Remember, buyers can look up pricing
too (which is why it would be so annoying, as an example, seeing USA based sellers
invoice using Retail USPS shipping rates, when I know they are paying commercial
pricing). I would not return to those stores after being invoiced and then seeing
the postal slip which says right on it what kind of shipping is being used.
I also recall a seller charging around $20 for shipping once (which was reasonable
for what I bought) then shipping the items Media Mail which probably cost $5
tops and also takes days longer.
So, overall, my opinion is not to stress the pennies from the sellers perspective
because even though not every buyer may look up actual shipping costs, everyone
still has the ability to do so, and it is easier to retain a customer when they
can see things line up as expected.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Sep 27, 2022 21:38 | | Subject: | Re: Adding shipping after order is paid | | Viewed: | 25 times | | Topic: | Selling | |
|
| | | So, overall, my opinion is not to stress the pennies from the sellers perspective
because even though not every buyer may look up actual shipping costs, everyone
still has the ability to do so, and it is easier to retain a customer when they
can see things line up as expected.
|
Don't mix: Postal Rates and Shipping Fees.
Shipping is a Service to ship at (eventually) the Postal Rate price.
To Ship is a task in itself, a service, and implies material (envelope, carton,
zip bag, chips, printing...)
Example: you can buy a single 0.02$ part in my shop.
I don't have any minimum, fee, or whatsoever.
But to ship, you'll get a Shipping fee which contains the price of an envelope,
the 2 mandatory stickers plus the eventual Customs, one or a few zip bags...
which is a different price than the Postal Rate.
So, what's the best to "retain a customer"?
Require a minimum order of 10$ (for a single part) or simply let them do what
they want but ask at the minimum to pay the packaging cost and the cost of the
service of shipping?
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | MidwestBrick | | Posted: | Sep 27, 2022 22:51 | | Subject: | Re: Adding shipping after order is paid | | Viewed: | 34 times | | Topic: | Selling | |
|
| In Selling, 1001bricks writes:
| | | | So, overall, my opinion is not to stress the pennies from the sellers perspective
because even though not every buyer may look up actual shipping costs, everyone
still has the ability to do so, and it is easier to retain a customer when they
can see things line up as expected.
|
Don't mix: Postal Rates and Shipping Fees.
Shipping is a Service to ship at (eventually) the Postal Rate price.
To Ship is a task in itself, a service, and implies material (envelope, carton,
zip bag, chips, printing...)
Example: you can buy a single 0.02$ part in my shop.
I don't have any minimum, fee, or whatsoever.
But to ship, you'll get a Shipping fee which contains the price of an envelope,
the 2 mandatory stickers plus the eventual Customs, one or a few zip bags...
which is a different price than the Postal Rate.
So, what's the best to "retain a customer"?
Require a minimum order of 10$ (for a single part) or simply let them do what
they want but ask at the minimum to pay the packaging cost and the cost of the
service of shipping?
|
I gotcha.
Overall, I am so thankful for Instant Checkout. Avoids all these scenario's.
Take care!
|
|
|
| | | | | |
| | | | | Author: | jbroman | | Posted: | Sep 27, 2022 23:51 | | Subject: | Re: Adding shipping after order is paid | | Viewed: | 44 times | | Topic: | Selling | |
|
| In Selling, TechnicBuilt writes:
| | Hello
I have a customer that chose a local pickup method but is actually 3 hours away
from me. I asked if they were going to pickup and they asked to ship the order.
The order has already been paid via instant checkout.
How do I add shipping to an already paid order?
|
There is another way then refunding and re-invoicing.
1. Set the payment to none from received. If it set to anything else, you may
need to do it two steps by first setting it to received
2. Add the shipping costs
3. Put what the buyer has paid in the credit field.
4. Re-invoice
Click Submit Changes after steps 1 and 3
|
|
| | | | | | | | | |
| | | | | | | Author: | 1001bricks | | Posted: | Sep 28, 2022 11:24 | | Subject: | Re: Adding shipping after order is paid | | Viewed: | 39 times | | Topic: | Selling | |
|
| In Selling, jbroman writes:
| | In Selling, TechnicBuilt writes:
| | Hello
I have a customer that chose a local pickup method but is actually 3 hours away
from me. I asked if they were going to pickup and they asked to ship the order.
The order has already been paid via instant checkout.
How do I add shipping to an already paid order?
|
There is another way then refunding and re-invoicing.
1. Set the payment to none from received. If it set to anything else, you may
need to do it two steps by first setting it to received
2. Add the shipping costs
3. Put what the buyer has paid in the credit field.
4. Re-invoice
Click Submit Changes after steps 1 and 3
|
Is it possible to edit an order after a payment has been received, or changed
to not received???
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | POTUS111 | | Posted: | Oct 6, 2022 11:54 | | Subject: | Re: Adding shipping after order is paid | | Viewed: | 36 times | | Topic: | Selling | |
|
| This is the issue I'm encountering as well. I've heard multiple users
casually say "Just send another invoice," but the only person to give a step-by-step
instruction on how to re-submit an invoice gave incorrect instructions on how
to do so.
From what I've seen, the amount can't be changed, even when an order
is refunded.
Another user mentioned just asking the buyer to send the difference to your PayPal
account, which is a great idea, assuming the buyer responds and cooperates.
| | Is it possible to edit an order after a payment has been received, or changed
to not received???
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | SylvainLS | | Posted: | Oct 6, 2022 11:57 | | Subject: | Re: Adding shipping after order is paid | | Viewed: | 53 times | | Topic: | Selling | |
|
| In Selling, BobbyMercer writes:
| | […]
Another user mentioned just asking the buyer to send the difference to your PayPal
account, which is a great idea, assuming the buyer responds and cooperates.
|
That’s not a so great idea if the buyer needs to pay taxes and BL has to collect
it.
In that case, you’d be preventing BL from collecting the tax.
|
|
|
|
|
Canada, Alberta
France, Provence-Alpes-Côte d'Azur
USA, Wisconsin
