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| | | Author: | blueLitt  | | Posted: | Sep 24, 2022 16:32 | | Subject: | Asked more money after quote paid | | Viewed: | 166 times | | Topic: | Help | |
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| Hi everyone/anyone, I was quoted a certain price and i paid it in full. After
a few days without a shipping notification, i messaged them and asked when they'd
be able to ship the order. The seller messaged me back that the price i already
paid did not include shipping and other fees and is demanding that i send him
more money to his paypal account. The seller is threatening to cancel the order
if I do not pay the additional money after I already paid in full the amount
I was quoted. I would greatly appreciate if someone could help me understand
what the policy is with regards to paying a quote and then being asked to send
additional money. Thank you
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| | | | | Author: | Nubs_Select | | Posted: | Sep 24, 2022 16:34 | | Subject: | Re: Asked more money after quote paid | | Viewed: | 38 times | | Topic: | Help | |
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| since you paid the quote the seller should not (probably cannot either) ask for
more money. Even if the seller made a mistake it's now his duty to fulfill
his side of the contract and ship out your order. Ultimately tho you can't
make a seller ship and order out so you might get the order cancelled but you
could file an NSS.
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| | | | | | | Author: | Nubs_Select | | Posted: | Sep 24, 2022 16:35 | | Subject: | Re: Asked more money after quote paid | | Viewed: | 33 times | | Topic: | Help | |
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| | "all things said under the impression payment was made onsite" |
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| | | | | | | Author: | blueLitt | | Posted: | Sep 24, 2022 16:42 | | Subject: | Re: Asked more money after quote paid | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | since you paid the quote the seller should not (probably cannot either) ask for
more money. Even if the seller made a mistake it's now his duty to fulfill
his side of the contract and ship out your order. Ultimately tho you can't
make a seller ship and order out so you might get the order cancelled but you
could file an NSS.
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Thank you! I really would like the set so I kinda don't want to upset the
seller but I also don't want to pay more.
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Sep 24, 2022 16:44 | | Subject: | Re: Asked more money after quote paid | | Viewed: | 33 times | | Topic: | Help | |
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| yes it is unfortunate and hopefully the seller ships the set out but ultimately
an NSS and appropriate feedback may be necessary
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| | | | | Author: | tknorr | | Posted: | Sep 24, 2022 16:48 | | Subject: | Re: Asked more money after quote paid | | Viewed: | 52 times | | Topic: | Help | |
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| A good seller should understand that this is their responsibility. If it was
a genuine mistake, that Seller should have reached out to you immediately and
explained the situation. I've had an order that cost $75 to ship but due
to a mistake in my insta-checkout it only charges $18. Sometimes as a seller
you have to suck it up and eat the mistake. Its that or risk ruining your reputation.
I would contact the seller and explain that you have paid the total amount of
the quote and that you will need to file a NSS if the seller will not ship the
item.
In Help, blueLitt writes:
| | Hi everyone/anyone, I was quoted a certain price and i paid it in full. After
a few days without a shipping notification, i messaged them and asked when they'd
be able to ship the order. The seller messaged me back that the price i already
paid did not include shipping and other fees and is demanding that i send him
more money to his paypal account. The seller is threatening to cancel the order
if I do not pay the additional money after I already paid in full the amount
I was quoted. I would greatly appreciate if someone could help me understand
what the policy is with regards to paying a quote and then being asked to send
additional money. Thank you
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| | | | | | | Author: | blueLitt | | Posted: | Sep 24, 2022 17:12 | | Subject: | Re: Asked more money after quote paid | | Viewed: | 51 times | | Topic: | Help | |
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| In Help, tknorr writes:
| | A good seller should understand that this is their responsibility. If it was
a genuine mistake, that Seller should have reached out to you immediately and
explained the situation. I've had an order that cost $75 to ship but due
to a mistake in my insta-checkout it only charges $18. Sometimes as a seller
you have to suck it up and eat the mistake. Its that or risk ruining your reputation.
I would contact the seller and explain that you have paid the total amount of
the quote and that you will need to file a NSS if the seller will not ship the
item.
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That sounds reasonable. Thank you for the advice!
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| | | | | | | | | Author: | SezaR | | Posted: | Sep 24, 2022 17:42 | | Subject: | Re: Asked more money after quote paid | | Viewed: | 44 times | | Topic: | Help | |
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| In Help, blueLitt writes:
| | In Help, tknorr writes:
| | A good seller should understand that this is their responsibility. If it was
a genuine mistake, that Seller should have reached out to you immediately and
explained the situation. I've had an order that cost $75 to ship but due
to a mistake in my insta-checkout it only charges $18. Sometimes as a seller
you have to suck it up and eat the mistake. Its that or risk ruining your reputation.
I would contact the seller and explain that you have paid the total amount of
the quote and that you will need to file a NSS if the seller will not ship the
item.
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That sounds reasonable. Thank you for the advice!
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That does not sound reasonable. You say this and the seller will immediately
cancel the order. You cannot even file an NSS for an order that is cancelled
so I don't what this advice is useful for. If you file an NSS before he cancels
the order, he cancels the order and the NSS will automatically get closed.
I don't know the whole story. I have myself made such mistake twice:
- I charge 7% tax to those Canadians located in my province and this is stated
in my terms. There is no way I can set up settings so that 7% extra fees gets
automatically added to those buyers located in BC. Once I forgot and so I messaged
the buyer "My apologies...I understand you may not be ready to pay this as you
thought you already paid the invoice but please understand that I will need to
cancel the order and refund you in full."
- The other time, I had an order to Australia. When computing the shipping costs,
the weight was set in LBS instead of KG. So I thought I got shipping quote 2kg
(4.4 lbs) but it was only 2 lbs and shipping costs ended up being amazingly cheap
but I didn't catch it. The buyer paid but I later realized that and messaged
the buyer "My apologies..."!
Both times the buyer paid and I shipped the order. For the order in Australia,
if I wanted to ship it with the low shipping costs, that would had meant working
1-2hours and losing money.
For smaller mistakes, like up to $5, I don't care.
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Sep 24, 2022 17:54 | | Subject: | Re: Asked more money after quote paid | | Viewed: | 49 times | | Topic: | Help | |
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| In Help, SezaR writes:
| | […]
That does not sound reasonable. You say this and the seller will immediately
cancel the order. You cannot even file an NSS for an order that is cancelled
so I don't what this advice is useful for. If you file an NSS before he cancels
the order, he cancels the order and the NSS will automatically get closed.
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If sellers could get out of NSS just by cancelling the orders, it would be known.
That they can just by simply refunding is already bad enough.
| | I don't know the whole story. I have myself made such mistake twice:[…]
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Unfortunately, your experience doesn’t apply here:
— OP is in the USA in a state where BL needs to collect Sales tax.
— OP can only pay with PayPal Onsite.
— With PP Onsite, you can only pay for the whole order, not bits here and bits
there.
Her, the seller is asking for a direct payment, circumventing PayPal Onsite and
BrickLink, and that’s:
1. fee avoidance,
2. tax evasion.
Please, BlueLitt, report the seller to the Help Desk: https://www.bricklink.com/retract.asp
(don’t be afraid of the ‘retract’ in the URL).
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| | | | | | | | | | | | | Author: | SezaR | | Posted: | Sep 24, 2022 19:31 | | Subject: | Re: Asked more money after quote paid | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, SylvainLS writes:
| | In Help, SezaR writes:
| | […]
That does not sound reasonable. You say this and the seller will immediately
cancel the order. You cannot even file an NSS for an order that is cancelled
so I don't what this advice is useful for. If you file an NSS before he cancels
the order, he cancels the order and the NSS will automatically get closed.
|
If sellers could get out of NSS just by cancelling the orders, it would be known.
|
There is no NSS if the seller cancels the order. For example, the seller may
not have the item (mistake in inventory). In that case, he cannot even ship anything
so he cancels and no NSS make sense for a cancelled order.
| | That they can just by simply refunding is already bad enough.
| | I don't know the whole story. I have myself made such mistake twice:[…]
|
Unfortunately, your experience doesn’t apply here:
— OP is in the USA in a state where BL needs to collect Sales tax.
— OP can only pay with PayPal Onsite.
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Most my orders are paid via PayPal Onsite.
| | — With PP Onsite, you can only pay for the whole order, not bits here and bits
there.
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That was probably the case for my two orders I mentioned. Buyers had paid via
PayPal onsite.
| |
Her, the seller is asking for a direct payment, circumventing PayPal Onsite and
BrickLink, and that’s:
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The seller does not have any other option. He does not want to circumvent PayPal
onsite. Bricklink does not offer any other way for seller to get paid.
| | 1. fee avoidance,
2. tax evasion.
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My impression from the OP is that the seller miscalculated shipping costs. In
that case, there is no fee avoidance happening. I believe the seller is not
evading from TAX. If the shipping is supposed to be $10 extra, then buyer may
need to pay $0.80 extra for TAX. This is not collected by seller.
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| | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Sep 24, 2022 19:56 | | Subject: | Re: Asked more money after quote paid | | Viewed: | 37 times | | Topic: | Help | |
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| In Help, SezaR writes:
| | In Help, SylvainLS writes:
| | In Help, SezaR writes:
| | […]
That does not sound reasonable. You say this and the seller will immediately
cancel the order. You cannot even file an NSS for an order that is cancelled
so I don't what this advice is useful for. If you file an NSS before he cancels
the order, he cancels the order and the NSS will automatically get closed.
|
If sellers could get out of NSS just by cancelling the orders, it would be known.
|
There is no NSS if the seller cancels the order. For example, the seller may
not have the item (mistake in inventory). In that case, he cannot even ship anything
so he cancels and no NSS make sense for a cancelled order.
|
What I’m saying is that the seller shouldn’t be able to cancel an order with
an active NSS (which is what you wrote as: ‘he cancels and the NSS will automatically
get closed’).
They need to refund the order totally first (line below). It’s easy, too easy,
but not a simple cancellation.
| | | | That they can just by simply refunding is already bad enough.
|
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| | […]
That was probably the case for my two orders I mentioned. Buyers had paid via
PayPal onsite.
| |
Her, the seller is asking for a direct payment, circumventing PayPal Onsite and
BrickLink, and that’s:
|
The seller does not have any other option. He does not want to circumvent PayPal
onsite. Bricklink does not offer any other way for seller to get paid.
|
Then you’re saying that you got paid without modifying the invoice, without telling
BL.
Even if that’s only shipping, that’s against the ToS.
| | | | 1. fee avoidance,
2. tax evasion.
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My impression from the OP is that the seller miscalculated shipping costs. In
that case, there is no fee avoidance happening. I believe the seller is not
evading from TAX. If the shipping is supposed to be $10 extra, then buyer may
need to pay $0.80 extra for TAX. This is not collected by seller.
|
That line of thinking is wrong. It’s not on the same level as sellers who proposed
to ‘arrange things’ to bypass paying onsite (and who got closed by BL) but it’s
in the same vein.
You’re a seller on BL. BL has to collect the tax (not ‘must’, not ‘should’,
‘has to’).
If you prevent BL from doing that, you’re putting BL in the wrong. Therefore
it’s wrong.
Sure the gouvernment that is owed the tax won’t go after a lowly seller… but
it’ll go after BL. Making the marketplaces responsible is what the marketplace
laws do.
And if you put the marketplace in the wrong, well, I don’t think the marketplace
will happily keep you as a member much longer.
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| | | | | | | | | | | | | | | | | Author: | SezaR | | Posted: | Sep 24, 2022 20:17 | | Subject: | Re: Asked more money after quote paid | | Viewed: | 37 times | | Topic: | Help | |
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| In Help, SylvainLS writes:
| | In Help, SezaR writes:
| | In Help, SylvainLS writes:
| | In Help, SezaR writes:
| | […]
That does not sound reasonable. You say this and the seller will immediately
cancel the order. You cannot even file an NSS for an order that is cancelled
so I don't what this advice is useful for. If you file an NSS before he cancels
the order, he cancels the order and the NSS will automatically get closed.
|
If sellers could get out of NSS just by cancelling the orders, it would be known.
|
There is no NSS if the seller cancels the order. For example, the seller may
not have the item (mistake in inventory). In that case, he cannot even ship anything
so he cancels and no NSS make sense for a cancelled order.
|
What I’m saying is that the seller shouldn’t be able to cancel an order with
an active NSS (which is what you wrote as: ‘he cancels and the NSS will automatically
get closed’).
They need to refund the order totally first (line below). It’s easy, too easy,
but not a simple cancellation.
| | | | That they can just by simply refunding is already bad enough.
|
|
| | […]
That was probably the case for my two orders I mentioned. Buyers had paid via
PayPal onsite.
| |
Her, the seller is asking for a direct payment, circumventing PayPal Onsite and
BrickLink, and that’s:
|
The seller does not have any other option. He does not want to circumvent PayPal
onsite. Bricklink does not offer any other way for seller to get paid.
|
Then you’re saying that you got paid without modifying the invoice, without telling
BL.
Even if that’s only shipping, that’s against the ToS.
|
Since you have never sold anything, you may not know that BL does not allow seller
to modify anything after the order is paid.
For my orders, there were no TAX collected by BL but I wanted to change invoice
for my own housekeeping thing and I could not.
| |
| | | | 1. fee avoidance,
2. tax evasion.
|
My impression from the OP is that the seller miscalculated shipping costs. In
that case, there is no fee avoidance happening. I believe the seller is not
evading from TAX. If the shipping is supposed to be $10 extra, then buyer may
need to pay $0.80 extra for TAX. This is not collected by seller.
|
That line of thinking is wrong. It’s not on the same level as sellers who proposed
to ‘arrange things’ to bypass paying onsite (and who got closed by BL) but it’s
in the same vein.
You’re a seller on BL. BL has to collect the tax (not ‘must’, not ‘should’,
‘has to’).
If you prevent BL from doing that, you’re putting BL in the wrong. Therefore
it’s wrong.
|
BL prevents sellers to modify an order, make a second payment,... so if they
don't modify the database in a way to allow this, there is not much any seller
can do other than cancelling the whole order to ship and eat the lost.
| |
Sure the gouvernment that is owed the tax won’t go after a lowly seller… but
it’ll go after BL. Making the marketplaces responsible is what the marketplace
laws do.
And if you put the marketplace in the wrong, well, I don’t think the marketplace
will happily keep you as a member much longer.
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I don't give any response for such comments.
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| | | | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Sep 24, 2022 20:35 | | Subject: | Re: Asked more money after quote paid | | Viewed: | 56 times | | Topic: | Help | |
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| In Help, SezaR writes:
| | […]
Since you have never sold anything, you may not know that BL does not allow seller
to modify anything after the order is paid.
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That’s not the problem here. The problem is fee avoidance and tax evasion.
| | For my orders, there were no TAX collected by BL but I wanted to change invoice
for my own housekeeping thing and I could not.
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Then I go back to my first answer: your experience isn’t the same as what this
seller is doing because there’s certainly tax that BL has to collect for a buyer
in New York.
That’s the whole point of what I’ve said in this thread.
| | […]
BL prevents sellers to modify an order, make a second payment,... so if they
don't modify the database in a way to allow this, there is not much any seller
can do other than cancelling the whole order to ship and eat the lost.
|
That’s indeed a (known) problem but that doesn’t allow fee avoidance and tax
evasion.
Two wrongs never made a right.
| | […]
| | Sure the gouvernment that is owed the tax won’t go after a lowly seller… but
it’ll go after BL. Making the marketplaces responsible is what the marketplace
laws do.
And if you put the marketplace in the wrong, well, I don’t think the marketplace
will happily keep you as a member much longer.
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I don't give any response for such comments.
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*facepalm* The ‘you’ was general, not personal.
Or don’t you (personal this time) agree that a marketplace wouldn’t keep sellers
that put it in trouble? Why would it?
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USA, New York
Canada, Ontario
France, Nouvelle-Aquitaine