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| | | Author: | electricbaer  | | Posted: | Sep 19, 2022 09:44 | | Subject: | Do I have reason to get this Neutral removed? | | Viewed: | 307 times | | Topic: | Feedback | |
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| A Buyer just left me a neutral complaining that I don't allow instant checkout.
Is that a legitimate and valid reason to receive less than positive feedback?
They paid a week later after the invoice, and then leave me a neutral. It's
not required to have instant checkout and I have not decided to go to instant
checkout. Do I have any grounds to request removal of this feedback, I am trying
to see where it is a fault of how my checkout process is setup which allows for
a complaint as such to be valid.
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| | | | | Author: | brickablocks | | Posted: | Sep 19, 2022 09:54 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 72 times | | Topic: | Feedback | |
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| You do not have grounds for a feedback removal request.
This is a) within your control and b) something that made the purchase process
unpleasant for the buyer.
In Feedback, electricbaer writes:
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| | | | | Author: | 1001bricks | | Posted: | Sep 19, 2022 09:56 | | Subject: | (Cancelled) | | Viewed: | 60 times | | Topic: | Feedback | |
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| | (Cancelled) |
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| | | | | Author: | 1001bricks | | Posted: | Sep 19, 2022 09:57 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 77 times | | Topic: | Feedback | |
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| In Feedback, electricbaer writes:
| | A Buyer just left me a neutral complaining that I don't allow instant checkout.
Is that a legitimate and valid reason to receive less than positive feedback?
|
It is; he can complain on anything he wants.
| | Do I have any grounds to request removal of this feedback
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No, zero.
And apart it's your choice and a Neutral is a bit harsh, I agree, you could
have auto checkout and so on activated. We're in 2022 
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| | | | | | | Author: | electricbaer | | Posted: | Sep 19, 2022 10:05 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 74 times | | Topic: | Feedback | |
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| In Feedback, 1001bricks writes:
| | In Feedback, electricbaer writes:
| | A Buyer just left me a neutral complaining that I don't allow instant checkout.
Is that a legitimate and valid reason to receive less than positive feedback?
|
It is; he can complain on anything he wants.
| | Do I have any grounds to request removal of this feedback
|
No, zero.
And apart it's your choice and a Neutral is a bit harsh, I agree, you could
have auto checkout and so on activated. We're in 2022
|
Indeed we're in 2022, and BL only got IC going a few years ago lol.
I opted out of the instant checkout process because I don't see how to set
up instant checkout to work with the zone shipping rates for first class shipments.
Just a flat fee across the board, whilst I'd rather setup zone rates.
I mean, I might be talking crazy here, but maybe if BL made it easier for buyers
to understand which stores are instant checkout and which are not aside from
a little lightning bolt, I might not be in this spot. So I guess my choices
are put huge text/font in my terms and conditions about not being an instant
checkout or implement it.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Sep 19, 2022 10:19 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 51 times | | Topic: | Feedback | |
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| | | | | And apart it's your choice and a Neutral is a bit harsh, I agree, you could
have auto checkout and so on activated. We're in 2022
|
Indeed we're in 2022, and BL only got IC going a few years ago lol.
I opted out of the instant checkout process because I don't see how to set
up instant checkout to work with the zone shipping rates for first class shipments.
Just a flat fee across the board, whilst I'd rather setup zone rates.
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Ahhh zones in USA, didn't know.
Check how big AC/IP US sellers do?
Yes, maybe flat rate and that's it.
Note when you do this, you may add your packaging cost in the rate, ex: 0.25$
for instance.
You don't have to stick to the postal rate, it's your price.
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| | | | | | | | | | | Author: | electricbaer | | Posted: | Sep 19, 2022 10:28 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 45 times | | Topic: | Feedback | |
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| In Feedback, 1001bricks writes:
| | | | | | And apart it's your choice and a Neutral is a bit harsh, I agree, you could
have auto checkout and so on activated. We're in 2022
|
Indeed we're in 2022, and BL only got IC going a few years ago lol.
I opted out of the instant checkout process because I don't see how to set
up instant checkout to work with the zone shipping rates for first class shipments.
Just a flat fee across the board, whilst I'd rather setup zone rates.
|
Ahhh zones in USA, didn't know.
Check how big AC/IP US sellers do?
Yes, maybe flat rate and that's it.
Note when you do this, you may add your packaging cost in the rate, ex: 0.25$
for instance.
You don't have to stick to the postal rate, it's your price.
|
Indeed, may just have to get on with it and go flat rate. I did reach out to
the buyer to try to make amends, we'll see what happens there too.
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| | | | | | | | | | | | | Author: | randyipp | | Posted: | Sep 19, 2022 10:51 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 41 times | | Topic: | Feedback | |
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| In Feedback, electricbaer writes:
| | Indeed, may just have to get on with it and go flat rate. I did reach out to
the buyer to try to make amends, we'll see what happens there too.
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Zone is the biggest argument for instant checkout I see. Bricklink is the ONLY
online marketplace that is or ever has been concerned with exact shipping. I
guess when dealing with parts that are potentially pennies getting shipping just
right was a priority back in the day. These days you are talking about $1 or
$.50 or potentially even less, in the grand scheme of things I'd gladly pay
that convenience fee to know my exact price when I checkout.
Sets are a lot trickier when it comes to instant checkout.
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| | | | | | | | | Author: | jennnifer | | Posted: | Sep 19, 2022 11:30 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 44 times | | Topic: | Feedback | |
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| In Feedback, electricbaer writes:
| | In Feedback, 1001bricks writes:
| | In Feedback, electricbaer writes:
| | A Buyer just left me a neutral complaining that I don't allow instant checkout.
Is that a legitimate and valid reason to receive less than positive feedback?
|
It is; he can complain on anything he wants.
| | Do I have any grounds to request removal of this feedback
|
No, zero.
And apart it's your choice and a Neutral is a bit harsh, I agree, you could
have auto checkout and so on activated. We're in 2022
|
Indeed we're in 2022, and BL only got IC going a few years ago lol.
I opted out of the instant checkout process because I don't see how to set
up instant checkout to work with the zone shipping rates for first class shipments.
Just a flat fee across the board, whilst I'd rather setup zone rates.
|
I didn't try IC for the longest time for the same reason. However, for First
Class, the difference in zones is at most 60 cents. If you average out your rate
it's really a negligible cost for the added convenience for your buyers.
I've had IC running for almost a year and only had 2 orders where I had undercharged
for postage and had to adjust settings. I think that's a fair bargain and
I certainly don't miss sending all those invoices.
Thanks,
Jen
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| | | | | | | | | | | Author: | electricbaer | | Posted: | Sep 19, 2022 11:40 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 40 times | | Topic: | Feedback | |
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| In Feedback, jennnifer writes:
| | In Feedback, electricbaer writes:
| | In Feedback, 1001bricks writes:
| | In Feedback, electricbaer writes:
| | A Buyer just left me a neutral complaining that I don't allow instant checkout.
Is that a legitimate and valid reason to receive less than positive feedback?
|
It is; he can complain on anything he wants.
| | Do I have any grounds to request removal of this feedback
|
No, zero.
And apart it's your choice and a Neutral is a bit harsh, I agree, you could
have auto checkout and so on activated. We're in 2022
|
Indeed we're in 2022, and BL only got IC going a few years ago lol.
I opted out of the instant checkout process because I don't see how to set
up instant checkout to work with the zone shipping rates for first class shipments.
Just a flat fee across the board, whilst I'd rather setup zone rates.
|
I didn't try IC for the longest time for the same reason. However, for First
Class, the difference in zones is at most 60 cents. If you average out your rate
it's really a negligible cost for the added convenience for your buyers.
I've had IC running for almost a year and only had 2 orders where I had undercharged
for postage and had to adjust settings. I think that's a fair bargain and
I certainly don't miss sending all those invoices.
Thanks,
Jen
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Indeed and thanks - I think this instance is the motivation (while negative,
but a motivator nonetheless) that will make me hop over the fence and come to
the IC club.
Also I truly typically shoot out an invoice right after an order comes in with
shipping figured out as I'm usually accurate on the shipping price by estimating,
I only am off a few times, but seldom enough that it wouldn't bother me.
It really would, as you mentioned, save the hassle of the step of invoicing.
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Sep 19, 2022 12:32 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 63 times | | Topic: | Feedback | |
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| | | Also I truly typically shoot out an invoice right after an order comes in with
shipping figured out as I'm usually accurate on the shipping price by estimating,
I only am off a few times, but seldom enough that it wouldn't bother me.
It really would, as you mentioned, save the hassle of the step of invoicing.
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Like Jen said - you could PAY me I wouldn't come back to the manual Invoice
system.
Also as a tip: ALWAYS leave a manual method as a backup in case your automatic
cannot find any price (like if an item has no weight/size...)
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| | | | | Author: | RedTardis | | Posted: | Sep 19, 2022 10:06 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 55 times | | Topic: | Feedback | |
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| In Feedback, electricbaer writes:
| | A Buyer just left me a neutral complaining that I don't allow instant checkout.
Is that a legitimate and valid reason to receive less than positive feedback?
They paid a week later after the invoice, and then leave me a neutral. It's
not required to have instant checkout and I have not decided to go to instant
checkout. Do I have any grounds to request removal of this feedback, I am trying
to see where it is a fault of how my checkout process is setup which allows for
a complaint as such to be valid.
|
This can be frustrating for sellers. Sometimes it takes new buyers time to understand
the impact of negative/neutral feedback. In this case I would reach out to the
buyer and explain the situation, that some sellers prefer and have reasons for
manual invoicing. I am sure you were professional and shipped on time. So you
should reach out with that same professionalism and ask the buyer to remove the
feedback. Maybe their stance on the feedback has softened a bit as well, since
they are already enjoying their lego purchase.
Good luck.
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| | | | | | | Author: | electricbaer | | Posted: | Sep 19, 2022 10:30 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 41 times | | Topic: | Feedback | |
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| In Feedback, RedTardis writes:
| | In Feedback, electricbaer writes:
| | A Buyer just left me a neutral complaining that I don't allow instant checkout.
Is that a legitimate and valid reason to receive less than positive feedback?
They paid a week later after the invoice, and then leave me a neutral. It's
not required to have instant checkout and I have not decided to go to instant
checkout. Do I have any grounds to request removal of this feedback, I am trying
to see where it is a fault of how my checkout process is setup which allows for
a complaint as such to be valid.
|
This can be frustrating for sellers. Sometimes it takes new buyers time to understand
the impact of negative/neutral feedback. In this case I would reach out to the
buyer and explain the situation, that some sellers prefer and have reasons for
manual invoicing. I am sure you were professional and shipped on time. So you
should reach out with that same professionalism and ask the buyer to remove the
feedback. Maybe their stance on the feedback has softened a bit as well, since
they are already enjoying their lego purchase.
Good luck.
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Thank you - unfortunately it was just paid this morning, after being invoiced
on 9/10 so I haven't even had a chance to ship it yet.
Risky move if you ask me, leave a non positive feedback before getting your items
shipped. I am sure some wouldn't feel any obligation to ship it given that.
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| | | | | Author: | yorbrick | | Posted: | Sep 19, 2022 10:24 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 48 times | | Topic: | Feedback | |
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| | | I am trying
to see where it is a fault of how my checkout process is setup which allows for
a complaint as such to be valid.
|
All i can think of is that not using instant checkout forces a buyer into the
decision of making a legally buying contract without knowing the final price,
or risk someone else buying the items while waiting to hear back from the seller.
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| | | | | | | Author: | 1001bricks | | Posted: | Sep 19, 2022 10:38 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 32 times | | Topic: | Feedback | |
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| In Feedback, yorbrick writes:
| | | | I am trying
to see where it is a fault of how my checkout process is setup which allows for
a complaint as such to be valid.
|
All i can think of is that not using instant checkout forces a buyer into the
decision of making a legally buying contract without knowing the final price,
or risk someone else buying the items while waiting to hear back from the seller.
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Technically I'm not sure it's legal in Europe anyway (not showing the
final price BEFORE confirming your desire to be bound by contract).
And I'm almost sure this automatically makes the contract void.
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| | | | | | | Author: | peregrinator | | Posted: | Sep 19, 2022 10:40 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 36 times | | Topic: | Feedback | |
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| In Feedback, yorbrick writes:
| | All i can think of is that not using instant checkout forces a buyer into the
decision of making a legally buying contract without knowing the final price,
or risk someone else buying the items while waiting to hear back from the seller.
|
Sellers *do* have the option of displaying estimated shipping costs - I don't
know why more don't take advantage of this.
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| | | | | | | | | Author: | electricbaer | | Posted: | Sep 19, 2022 10:45 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 34 times | | Topic: | Feedback | |
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| In Feedback, peregrinator writes:
| | In Feedback, yorbrick writes:
| | All i can think of is that not using instant checkout forces a buyer into the
decision of making a legally buying contract without knowing the final price,
or risk someone else buying the items while waiting to hear back from the seller.
|
Sellers *do* have the option of displaying estimated shipping costs - I don't
know why more don't take advantage of this.
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Do you mean as an option you can set within store settings or displaying a rate
table in terms/splash pages?
If the latter, I have always had that displayed.
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Sep 19, 2022 10:49 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 25 times | | Topic: | Feedback | |
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| In Feedback, electricbaer writes:
| | Do you mean as an option you can set within store settings or displaying a rate
table in terms/splash pages?
If the latter, I have always had that displayed.
|
For each manual (non-automated) shipping method you have, you can display estimated
shipping costs on the checkout page and the orders received page.
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| | | | | | | | | | | | | Author: | electricbaer | | Posted: | Sep 19, 2022 10:52 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 39 times | | Topic: | Feedback | |
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| In Feedback, peregrinator writes:
| | In Feedback, electricbaer writes:
| | Do you mean as an option you can set within store settings or displaying a rate
table in terms/splash pages?
If the latter, I have always had that displayed.
|
For each manual (non-automated) shipping method you have, you can display estimated
shipping costs on the checkout page and the orders received page.
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Ah, yes, like Sylvain just mentioned, I have that set but ignore it because it
is awfully inaccurate.
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| | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Sep 19, 2022 11:05 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 34 times | | Topic: | Feedback | |
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| In Feedback, electricbaer writes:
| | In Feedback, peregrinator writes:
| | In Feedback, electricbaer writes:
| | Do you mean as an option you can set within store settings or displaying a rate
table in terms/splash pages?
If the latter, I have always had that displayed.
|
For each manual (non-automated) shipping method you have, you can display estimated
shipping costs on the checkout page and the orders received page.
|
Ah, yes, like Sylvain just mentioned, I have that set but ignore it because it
is awfully inaccurate.
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You can get the weight very accurate by adding the correct margins: for example,
I use 0.5 oz plus 10% of the weight of the parts, and that has proven to be about
99% accurate. Where it's inaccurate is with the shipping zones domestically,
but I think that's about a $0.50-1.00 difference between the cheapest zone
and the most expensive? Plus if you give a high estimate then you can always
come down when you actually send the invoice.
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| | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Sep 19, 2022 11:11 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 34 times | | Topic: | Feedback | |
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| In Feedback, peregrinator writes:
| | […]
You can get the weight very accurate by adding the correct margins: for example,
I use 0.5 oz plus 10% of the weight of the parts, and that has proven to be about
99% accurate. Where it's inaccurate is with the shipping zones domestically,
but I think that's about a $0.50-1.00 difference between the cheapest zone
and the most expensive? Plus if you give a high estimate then you can always
come down when you actually send the invoice.
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I think the main problem is it’s confusing: it’s not clear to the buyer (or seller!)
that S&H is included.
See https://www.bricklink.com/message.asp?ID=1363727 for a example.
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| | | | | | | | | | | | | | | | | Author: | Leftoverbricks | | Posted: | Sep 19, 2022 11:43 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 33 times | | Topic: | Feedback | |
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| |
You can get the weight very accurate by adding the correct margins: for example,
I use 0.5 oz plus 10% of the weight of the parts, and that has proven to be about
99% accurate. Where it's inaccurate is with the shipping zones domestically,
but I think that's about a $0.50-1.00 difference between the cheapest zone
and the most expensive? Plus if you give a high estimate then you can always
come down when you actually send the invoice.
|
OFF TOPIC
0.5 oz.
When, o when will the US adopt the metric system? There are only three countries
in the world that don't use the metric system: the United States, Liberia,
and Myanmar. Every other country around the world uses the metric system. (source:
https://worldpopulationreview.com/country-rankings/countries-that-use-imperial)
Sigh.
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| | | | | | | | | | | | | | | | | | | Author: | jennnifer | | Posted: | Sep 19, 2022 11:53 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 40 times | | Topic: | Feedback | |
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| In Feedback, Leftoverbricks writes:
| |
| |
You can get the weight very accurate by adding the correct margins: for example,
I use 0.5 oz plus 10% of the weight of the parts, and that has proven to be about
99% accurate. Where it's inaccurate is with the shipping zones domestically,
but I think that's about a $0.50-1.00 difference between the cheapest zone
and the most expensive? Plus if you give a high estimate then you can always
come down when you actually send the invoice.
|
OFF TOPIC
0.5 oz.
When, o when will the US adopt the metric system? There are only three countries
in the world that don't use the metric system: the United States, Liberia,
and Myanmar. Every other country around the world uses the metric system. (source:
https://worldpopulationreview.com/country-rankings/countries-that-use-imperial)
Sigh.
|
First, we would have to admit that other countries have a better idea than us!
(Joking here, of course the metric system is better.)
Second, the cost will be enormous.
I find it interesting that my son is more familiar with the metric system than
imperial due do it being the universal language of video games.  I think things
are slowly changing over due to business and science interests, but it will take
politics a long time to catch up. Just look at why daylight savings is still
around.
Thanks,
Jen
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| | | | | | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Sep 19, 2022 12:03 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 49 times | | Topic: | Feedback | |
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| In Feedback, jennnifer writes:
| | […]
First, we would have to admit that other countries have a better idea than us!
(Joking here, of course the metric system is better.)
Second, the cost will be enormous.
I find it interesting that my son is more familiar with the metric system than
imperial due do it being the universal language of video games. I think things
are slowly changing over due to business and science interests, but it will take
politics a long time to catch up. Just look at why daylight savings is still
around.
|
Well, you are trying¹: https://en.wikipedia.org/wiki/Metrication_in_the_United_States
(¹ Some would even say ‘very trying’  )
Bad luck that the kilogram standard we sent to Jefferson was lost to pirates.
As for NIH (not invented here), I remember someone didn’t want the metric system
because it was unnatural… but then said they measured everything with the military
‘klicks’. Klick is US military for km 
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| | | | | | | | | | | | | | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Sep 20, 2022 10:40 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 34 times | | Topic: | Feedback | |
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| | | ‘klicks’. Klick is US military for km
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Interesting,. I have heard it a million times in movies but never knew what the
actual distance equaled.
But, if you wanted to be more informative (and accurate) then you would have
said a klick equals .621371 miles or 3,280.839895 feet - see how much easier
that is
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| | | | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Sep 19, 2022 12:17 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 49 times | | Topic: | Feedback | |
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| | | I find it interesting that my son is more familiar with the metric system than
imperial due do it being the universal language of video games. I think things
are slowly changing over due to business and science interests, but it will take
politics a long time to catch up. Just look at why daylight savings is still
around.
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When baking, I use imperial (ounces but not cups). But when buying and cooking
meat, vegetables and other food, I use kg / g. I estimate short distances in
metres not yards, but long distances in miles not km. But temperature is always
C not F.
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| | | | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Sep 19, 2022 12:00 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 38 times | | Topic: | Feedback | |
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| In Feedback, Leftoverbricks writes:
| | OFF TOPIC
0.5 oz.
When, o when will the US adopt the metric system?
|
Hopefully never - the imperial system is far more natural and organic
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| | | | | | | | | Author: | SylvainLS | | Posted: | Sep 19, 2022 10:46 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 39 times | | Topic: | Feedback | |
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| In Feedback, peregrinator writes:
| | […]
Sellers *do* have the option of displaying estimated shipping costs - I don't
know why more don't take advantage of this.
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Because it’s always wrong and totally confusing?
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| | | | | | | Author: | SezaR | | Posted: | Sep 19, 2022 14:22 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 61 times | | Topic: | Feedback | |
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| In Feedback, yorbrick writes:
| | | | I am trying
to see where it is a fault of how my checkout process is setup which allows for
a complaint as such to be valid.
|
All i can think of is that not using instant checkout forces a buyer into the
decision of making a legally buying contract without knowing the final price,
or risk someone else buying the items while waiting to hear back from the seller.
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We absolutely have. The shipping costs are clearly given by CanadaPost.
Here they are
https://www.canadapost-postescanada.ca/cpc/doc/en/support/postal-guide/business-parcels.pdf
It is just 34 pages documents and few pages of big tables. That's it.
Most my order should be shipped with parcel. If you set up correct shipping costs
with CanadaPost, and also with two other couriers I ship with, in a way they
work correctly, I pay you few 1000 dollars. Deal?
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| | | | | | | | | Author: | 1001bricks | | Posted: | Sep 19, 2022 14:43 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 56 times | | Topic: | Feedback | |
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| | | Most my order should be shipped with parcel. If you set up correct shipping costs
with CanadaPost, and also with two other couriers I ship with, in a way they
work correctly, I pay you few 1000 dollars. Deal?
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Frankly, if you don't use special features, don't use expensive methods
or slow (boat?) ones, this can be done.
Few 1000s you said?
PM me with some details if nobody else wants to examine this problem?
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| | | | | Author: | Sadler_Bricks | | Posted: | Sep 20, 2022 04:13 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 49 times | | Topic: | Feedback | |
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| Possbly reaching out to the buyer.
Sadler_bricks
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| | | | | | | Author: | electricbaer | | Posted: | Sep 20, 2022 19:19 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 46 times | | Topic: | Feedback | |
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| In Feedback, Sadler_Bricks writes:
| | Possbly reaching out to the buyer.
Sadler_bricks
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Indeed, so far met with silence.
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| | | | | Author: | electricbaer | | Posted: | Sep 24, 2022 22:44 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 60 times | | Topic: | Feedback | |
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| In Feedback, electricbaer writes:
| | A Buyer just left me a neutral complaining that I don't allow instant checkout.
Is that a legitimate and valid reason to receive less than positive feedback?
They paid a week later after the invoice, and then leave me a neutral. It's
not required to have instant checkout and I have not decided to go to instant
checkout. Do I have any grounds to request removal of this feedback, I am trying
to see where it is a fault of how my checkout process is setup which allows for
a complaint as such to be valid.
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I wanted to post an update, I did actually communicate with this buyer and they
ended up being extremely pleasant and easy to work with, and very understanding.
I kindly asked them to revise their feedback and they did! No hard feelings,
and they're certainly welcome back at my store.
I am actually grateful it happened, it was the spark to finally set my store
up for Instant Checkout - and it has been smooth! Yep, very late to join the
club but I have arrived. While I was a little unimpressed/discouraged by some
of the replies I had in this thread directly related to this situation, I remembered
I have to take any posts I post here with a grain of salt sometimes.
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| | | | | | | Author: | here4bricks614 | | Posted: | Sep 24, 2022 22:56 | | Subject: | Re: Do I have reason to get this Neutral removed? | | Viewed: | 62 times | | Topic: | Feedback | |
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| In Feedback, electricbaer writes:
| | In Feedback, electricbaer writes:
| | A Buyer just left me a neutral complaining that I don't allow instant checkout.
Is that a legitimate and valid reason to receive less than positive feedback?
They paid a week later after the invoice, and then leave me a neutral. It's
not required to have instant checkout and I have not decided to go to instant
checkout. Do I have any grounds to request removal of this feedback, I am trying
to see where it is a fault of how my checkout process is setup which allows for
a complaint as such to be valid.
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I wanted to post an update, I did actually communicate with this buyer and they
ended up being extremely pleasant and easy to work with, and very understanding.
I kindly asked them to revise their feedback and they did! No hard feelings,
and they're certainly welcome back at my store.
I am actually grateful it happened, it was the spark to finally set my store
up for Instant Checkout - and it has been smooth! Yep, very late to join the
club but I have arrived. While I was a little unimpressed/discouraged by some
of the replies I had in this thread directly related to this situation, I remembered
I have to take any posts I post here with a grain of salt sometimes.
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There you go!
The best thing you can take from an unpleasant situation is a lesson or something
new. Walk out of everything with a piece of information you didn’t have before
and anything can be a learning opportunity.
Glad to hear that all is well!
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USA, North Carolina
France, Provence-Alpes-Côte d'Azur
United Kingdom, England
Netherlands, Overijssel
Canada, British Columbia