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| | | Author: | uticabrix  | | Posted: | Aug 31, 2022 06:34 | | Subject: | Canceling order issue | | Viewed: | 98 times | | Topic: | General | |
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| Please help. Trying to cancel order (agreed to by buyer/seller). It is in
PAID status.
When clicking "Request to cancel", it goes to Problem order and only give
me option to Send message to buyer.
Thank you in advance
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| | | | | Author: | Dino | | Posted: | Aug 31, 2022 06:38 | | Subject: | Re: Canceling order issue | | Viewed: | 29 times | | Topic: | General | |
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| In General, uticabrix writes:
| | Please help. Trying to cancel order (agreed to by buyer/seller). It is in
PAID status.
When clicking "Request to cancel", it goes to Problem order and only give
me option to Send message to buyer.
Thank you in advance
|
I think you need to pay back the money first, or set the status to "Pending".
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| | | | | | | Author: | uticabrix | | Posted: | Aug 31, 2022 06:47 | | Subject: | Re: Canceling order issue | | Viewed: | 31 times | | Topic: | General | |
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| In General, Dino1 writes:
| | In General, uticabrix writes:
| | Please help. Trying to cancel order (agreed to by buyer/seller). It is in
PAID status.
When clicking "Request to cancel", it goes to Problem order and only give
me option to Send message to buyer.
Thank you in advance
|
I think you need to pay back the money first, or set the status to "Pending".
|
Once an order in in Paid or Packed, you can't put it into pending, unless
there is something I am missing?
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| | | | | | | | | Author: | ErwinNL | | Posted: | Aug 31, 2022 07:01 | | Subject: | Re: Canceling order issue | | Viewed: | 28 times | | Topic: | General | |
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| In General, uticabrix writes:
| | In General, Dino1 writes:
| | In General, uticabrix writes:
| | Please help. Trying to cancel order (agreed to by buyer/seller). It is in
PAID status.
When clicking "Request to cancel", it goes to Problem order and only give
me option to Send message to buyer.
Thank you in advance
|
I think you need to pay back the money first, or set the status to "Pending".
|
Once an order in in Paid or Packed, you can't put it into pending, unless
there is something I am missing?
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Try it in the order edit window, that might work (right from the order number
is a small edit icon).
You can change it with my app if that doesn't work.
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| | | | | | | | | Author: | Dino | | Posted: | Aug 31, 2022 07:12 | | Subject: | Re: Canceling order issue | | Viewed: | 29 times | | Topic: | General | |
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| In General, uticabrix writes:
| | In General, Dino1 writes:
| | In General, uticabrix writes:
| | Please help. Trying to cancel order (agreed to by buyer/seller). It is in
PAID status.
When clicking "Request to cancel", it goes to Problem order and only give
me option to Send message to buyer.
Thank you in advance
|
I think you need to pay back the money first, or set the status to "Pending".
|
Once an order in in Paid or Packed, you can't put it into pending, unless
there is something I am missing?
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On the order page "Manage Refund".
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| | | | | | | | | | | Author: | uticabrix | | Posted: | Aug 31, 2022 07:24 | | Subject: | Re: Canceling order issue | | Viewed: | 27 times | | Topic: | General | |
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| In General, Dino1 writes:
| | In General, uticabrix writes:
| | In General, Dino1 writes:
| | In General, uticabrix writes:
| | Please help. Trying to cancel order (agreed to by buyer/seller). It is in
PAID status.
When clicking "Request to cancel", it goes to Problem order and only give
me option to Send message to buyer.
Thank you in advance
|
I think you need to pay back the money first, or set the status to "Pending".
|
Once an order in in Paid or Packed, you can't put it into pending, unless
there is something I am missing?
|
On the order page "Manage Refund".
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If you do a refund, it doesn't effect the order status, and you still can't
cancel can you? Items would need to go back into stock.
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| | | | | | | | | Author: | Stellar | | Posted: | Aug 31, 2022 07:12 | | Subject: | Re: Canceling order issue | | Viewed: | 23 times | | Topic: | General | |
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| In General, uticabrix writes:
| | In General, Dino1 writes:
| | In General, uticabrix writes:
| | Please help. Trying to cancel order (agreed to by buyer/seller). It is in
PAID status.
When clicking "Request to cancel", it goes to Problem order and only give
me option to Send message to buyer.
Thank you in advance
|
I think you need to pay back the money first, or set the status to "Pending".
|
Once an order in in Paid or Packed, you can't put it into pending, unless
there is something I am missing?
|
Try to change the payment status to Returned and update the refund inside the
order before.
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| | | | | | | | | | | Author: | uticabrix | | Posted: | Aug 31, 2022 07:25 | | Subject: | Re: Canceling order issue | | Viewed: | 28 times | | Topic: | General | |
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| In General, Stellar writes:
| | In General, uticabrix writes:
| | In General, Dino1 writes:
| | In General, uticabrix writes:
| | Please help. Trying to cancel order (agreed to by buyer/seller). It is in
PAID status.
When clicking "Request to cancel", it goes to Problem order and only give
me option to Send message to buyer.
Thank you in advance
|
I think you need to pay back the money first, or set the status to "Pending".
|
Once an order in in Paid or Packed, you can't put it into pending, unless
there is something I am missing?
|
Try to change the payment status to Returned and update the refund inside the
order before.
|
Does not give me that option.. never had this problem before.
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| | | | | | | | | | | | | Author: | Brickwilbo | | Posted: | Aug 31, 2022 07:59 | | Subject: | Re: Canceling order issue | | Viewed: | 32 times | | Topic: | General | |
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| In General, uticabrix writes:
| | In General, Stellar writes:
| | In General, uticabrix writes:
| | In General, Dino1 writes:
| | In General, uticabrix writes:
| | Please help. Trying to cancel order (agreed to by buyer/seller). It is in
PAID status.
When clicking "Request to cancel", it goes to Problem order and only give
me option to Send message to buyer.
Thank you in advance
|
I think you need to pay back the money first, or set the status to "Pending".
|
Once an order in in Paid or Packed, you can't put it into pending, unless
there is something I am missing?
|
Try to change the payment status to Returned and update the refund inside the
order before.
|
Does not give me that option.. never had this problem before.
|
With the edit order button you can change the payment status as none and the
order status to ready.
Use the refund link on the Order Details page or through PayPal website.
Then you can cancel the order in the Problem Center.
Follow the steps to cancel the order.
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| | | | | | | | | | | | | | | Author: | uticabrix | | Posted: | Aug 31, 2022 10:38 | | Subject: | Re: Canceling order issue | | Viewed: | 34 times | | Topic: | General | |
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| In General, Brickwilbo writes:
| | In General, uticabrix writes:
| | In General, Stellar writes:
| | In General, uticabrix writes:
| | In General, Dino1 writes:
| | In General, uticabrix writes:
| | Please help. Trying to cancel order (agreed to by buyer/seller). It is in
PAID status.
When clicking "Request to cancel", it goes to Problem order and only give
me option to Send message to buyer.
Thank you in advance
|
I think you need to pay back the money first, or set the status to "Pending".
|
Once an order in in Paid or Packed, you can't put it into pending, unless
there is something I am missing?
|
Try to change the payment status to Returned and update the refund inside the
order before.
|
Does not give me that option.. never had this problem before.
|
With the edit order button you can change the payment status as none and the
order status to ready.
Use the refund link on the Order Details page or through PayPal website.
Then you can cancel the order in the Problem Center.
Follow the steps to cancel the order.
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Thank you!
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| | | | | Author: | zorbanj | | Posted: | Aug 31, 2022 08:41 | | Subject: | Re: Canceling order issue | | Viewed: | 36 times | | Topic: | General | |
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| Bottom of the Order Detail page - see attached.
In General, uticabrix writes:
| | Please help. Trying to cancel order (agreed to by buyer/seller). It is in
PAID status.
When clicking "Request to cancel", it goes to Problem order and only give
me option to Send message to buyer.
Thank you in advance
|
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