| Discussion Forum: Thread 325959 |
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| | | Author: | Peaty08  | | Posted: | Aug 22, 2022 04:50 | | Subject: | Close NSS Alert | | Viewed: | 155 times | | Topic: | Problem Order | |
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| Hi all,
I received a nss a few weeks ago, despite the fact that I had already refunded
the buyer for the missing parcel. I update the case but the alert is still open.
I have emailed the helpdesk a couple of times but have never received a response
or a ticket number.
I have followed the instructions but there is no option for me to close the dispute
or cancel the order. Please can anyone offer any advice?
Thanks
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| | | | | Author: | Kuboteka | | Posted: | Aug 22, 2022 05:21 | | Subject: | Re: Close NSS Alert | | Viewed: | 68 times | | Topic: | Problem Order | |
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| In Problem Order, Peaty08 writes:
| | Hi all,
I received a nss a few weeks ago, despite the fact that I had already refunded
the buyer for the missing parcel. I update the case but the alert is still open.
I have emailed the helpdesk a couple of times but have never received a response
or a ticket number.
I have followed the instructions but there is no option for me to close the dispute
or cancel the order. Please can anyone offer any advice?
Thanks
|
We are suspended cause same situation, no any answer from support!
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| | | | | | | Author: | Nubs_Select | | Posted: | Aug 22, 2022 15:30 | | Subject: | Re: Close NSS Alert | | Viewed: | 36 times | | Topic: | Problem Order | |
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| | Congrats! Your back now! |
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| | | | | Author: | Stellar | | Posted: | Aug 22, 2022 07:23 | | Subject: | Re: Close NSS Alert | | Viewed: | 56 times | | Topic: | Problem Order | |
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| In Problem Order, Peaty08 writes:
| | Hi all,
I received a nss a few weeks ago, despite the fact that I had already refunded
the buyer for the missing parcel. I update the case but the alert is still open.
I have emailed the helpdesk a couple of times but have never received a response
or a ticket number.
I have followed the instructions but there is no option for me to close the dispute
or cancel the order. Please can anyone offer any advice?
Thanks
|
You submitted the proof using this form?
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
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| | | | | | | Author: | LeeGo73 | | Posted: | Aug 22, 2022 07:52 | | Subject: | Re: Close NSS Alert | | Viewed: | 65 times | | Topic: | Problem Order | |
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| I have the same issue.
I did send proof via the link you mentioned below a few days ago, but did not
get a ticket number or reply. Are you supposed to get a ticket number?
In Problem Order, Stellar writes:
| | In Problem Order, Peaty08 writes:
| | Hi all,
I received a nss a few weeks ago, despite the fact that I had already refunded
the buyer for the missing parcel. I update the case but the alert is still open.
I have emailed the helpdesk a couple of times but have never received a response
or a ticket number.
I have followed the instructions but there is no option for me to close the dispute
or cancel the order. Please can anyone offer any advice?
Thanks
|
You submitted the proof using this form?
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
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| | | | | | | Author: | Peaty08 | | Posted: | Aug 22, 2022 10:52 | | Subject: | Re: Close NSS Alert | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, Stellar writes:
| | In Problem Order, Peaty08 writes:
| | Hi all,
I received a nss a few weeks ago, despite the fact that I had already refunded
the buyer for the missing parcel. I update the case but the alert is still open.
I have emailed the helpdesk a couple of times but have never received a response
or a ticket number.
I have followed the instructions but there is no option for me to close the dispute
or cancel the order. Please can anyone offer any advice?
Thanks
|
You submitted the proof using this form?
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
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Yes I have done this twice now, and have not received a ticket on either occasion
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| | | | | Author: | StarBrick | | Posted: | Aug 22, 2022 15:19 | | Subject: | Re: Close NSS Alert | | Viewed: | 37 times | | Topic: | Problem Order | |
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| | You're all green now! |
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| | | | | | | Author: | Peaty08 | | Posted: | Aug 22, 2022 15:40 | | Subject: | Re: Close NSS Alert | | Viewed: | 56 times | | Topic: | Problem Order | |
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| In Problem Order, StarBrick writes:
I’ve not been suspended, but the alert is still there and I cannot close it,
I have done everything I can but it never changes status?
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