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| | | Author: | DirectorBright  | | Posted: | Aug 13, 2022 12:24 | | Subject: | An order has dissapeared from my order list | | Viewed: | 131 times | | Topic: | Technical Issues | |
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| The seller wont contact me, i spent money on this, and i need to know if there
is a way i can get my money back
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| | | | | Author: | 1001bricks | | Posted: | Aug 13, 2022 13:24 | | Subject: | Re: An order has dissapeared from my order list | | Viewed: | 38 times | | Topic: | Technical Issues | |
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| In Technical Issues, DirectorBright writes:
| | The seller wont contact me, i spent money on this, and i need to know if there
is a way i can get my money back
|
Hi -
There's no way an order can disappear from your list, sincerely.
You may have accidentaly Filed it?
If it's an order you placed, you MUST have received an e-mail with some details.
Do you have it? Can you search your orders for this order number?
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| | | | | | | Author: | DirectorBright | | Posted: | Aug 13, 2022 14:52 | | Subject: | Re: An order has dissapeared from my order list | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | In Technical Issues, DirectorBright writes:
| | The seller wont contact me, i spent money on this, and i need to know if there
is a way i can get my money back
|
Hi -
There's no way an order can disappear from your list, sincerely.
You may have accidentaly Filed it?
If it's an order you placed, you MUST have received an e-mail with some details.
Do you have it? Can you search your orders for this order number?
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Messages are there, i didnt pay through a secondary thing, i payed directly through
bricklink and its gone. Seller wont respond either
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| | | | | | | | | Author: | 1001bricks | | Posted: | Aug 13, 2022 14:58 | | Subject: | Re: An order has dissapeared from my order list | | Viewed: | 28 times | | Topic: | Technical Issues | |
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| In Technical Issues, DirectorBright writes:
| | In Technical Issues, 1001bricks writes:
| | In Technical Issues, DirectorBright writes:
| | The seller wont contact me, i spent money on this, and i need to know if there
is a way i can get my money back
|
Hi -
There's no way an order can disappear from your list, sincerely.
You may have accidentaly Filed it?
If it's an order you placed, you MUST have received an e-mail with some details.
Do you have it? Can you search your orders for this order number?
|
Messages are there, i didnt pay through a secondary thing, i payed directly through
bricklink and its gone. Seller wont respond either
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Messages?!
You've received an e-mail with an Order Number?
You paid "through" BrickLink, what does that mean, you clicked "Pay" on an order?
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| | | | | Author: | 1001bricks | | Posted: | Aug 13, 2022 13:31 | | Subject: | (Cancelled) | | Viewed: | 27 times | | Topic: | Technical Issues | |
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| | (Cancelled) |
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| | | | | Author: | 1001bricks | | Posted: | Aug 13, 2022 13:32 | | Subject: | Re: An order has dissapeared from my order list | | Viewed: | 37 times | | Topic: | Technical Issues | |
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| In Technical Issues, DirectorBright writes:
| | The seller wont contact me, i spent money on this, and i need to know if there
is a way i can get my money back
|
Note that I had the bug once (in 15 years), a few months ago.
Buyer placed the order, paid for it, sent me the PayPal proof - but no order
was created on BrickLink.
I checked our PayPal account and the payment was there, initiated by BrickLink,
very typical for a BL order.
We talked and asked him to place another order that I would set to "Paid", and
everything was "fixed".
I didn't open a ticket, but still have all info.
Was this that happened to you?
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| | | | | | | Author: | 1001bricks | | Posted: | Aug 13, 2022 13:38 | | Subject: | Re: An order has dissapeared from my order list | | Viewed: | 40 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | In Technical Issues, DirectorBright writes:
| | The seller wont contact me, i spent money on this, and i need to know if there
is a way i can get my money back
|
Note that I had the bug once (in 15 years), a few months ago.
Buyer placed the order, paid for it, sent me the PayPal proof - but no order
was created on BrickLink.
I checked our PayPal account and the payment was there, initiated by BrickLink,
very typical for a BL order.
We talked and asked him to place another order that I would set to "Paid", and
everything was "fixed".
I didn't open a ticket, but still have all info.
Was this that happened to you?
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Note that it's a bit a different case: there wasn't any order (which
disappeared), there was no order at all, both on buyer and seller side.
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| | | | | | | Author: | DirectorBright | | Posted: | Aug 13, 2022 14:56 | | Subject: | Re: An order has dissapeared from my order list | | Viewed: | 40 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | In Technical Issues, DirectorBright writes:
| | The seller wont contact me, i spent money on this, and i need to know if there
is a way i can get my money back
|
Note that I had the bug once (in 15 years), a few months ago.
Buyer placed the order, paid for it, sent me the PayPal proof - but no order
was created on BrickLink.
I checked our PayPal account and the payment was there, initiated by BrickLink,
very typical for a BL order.
We talked and asked him to place another order that I would set to "Paid", and
everything was "fixed".
I didn't open a ticket, but still have all info.
Was this that happened to you?
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No, payment went through, i bought many orders all are stil there, except this
one. Messages are there and everything.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Aug 13, 2022 15:01 | | Subject: | Re: An order has dissapeared from my order list | | Viewed: | 37 times | | Topic: | Technical Issues | |
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| | | No, payment went through, i bought many orders all are stil there, except this
one. Messages are there and everything.
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Check here?
https://www.bricklink.com/orderReceivedOld.asp?orderFiled=A
An order cannot disappear.
Send me PM your order E-MAIL, you get your e-mail, don't you?
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| | | | | | | Author: | qwertyboy | | Posted: | Aug 13, 2022 15:53 | | Subject: | Re: An order has dissapeared from my order list | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | In Technical Issues, DirectorBright writes:
| | The seller wont contact me, i spent money on this, and i need to know if there
is a way i can get my money back
|
Note that I had the bug once (in 15 years), a few months ago.
Buyer placed the order, paid for it, sent me the PayPal proof - but no order
was created on BrickLink.
I checked our PayPal account and the payment was there, initiated by BrickLink,
very typical for a BL order.
We talked and asked him to place another order that I would set to "Paid", and
everything was "fixed".
I didn't open a ticket, but still have all info.
|
If this was instant check-out, your Paypal transaction should show an entry called
"Custom" (scroll down on the payment details) with a value like "BLLIVE_CUSTOM_ICxxxxxxx".
BL support should be able to trace that xxxxxxx number in their database.
Niek.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Aug 13, 2022 17:35 | | Subject: | Re: An order has dissapeared from my order list | | Viewed: | 23 times | | Topic: | Technical Issues | |
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| | | | | Buyer placed the order, paid for it, sent me the PayPal proof - but no order
was created on BrickLink.
I checked our PayPal account and the payment was there, initiated by BrickLink,
very typical for a BL order.
We talked and asked him to place another order that I would set to "Paid", and
everything was "fixed".
I didn't open a ticket, but still have all info.
|
If this was instant check-out, your Paypal transaction should show an entry called
"Custom" (scroll down on the payment details) with a value like "BLLIVE_CUSTOM_ICxxxxxxx".
BL support should be able to trace that xxxxxxx number in their database.
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It was AC/IP.
I won't ask BL about this, it's been solved with the buyer; there numerous
more important problems as of right now.
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| | | | | Author: | tEoS | | Posted: | Aug 13, 2022 16:53 | | Subject: | Re: An order has dissapeared from my order list | | Viewed: | 32 times | | Topic: | Technical Issues | |
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| How long ago did you place this order? Orders are purged from the main list
after about 6 months.
In Technical Issues, DirectorBright writes:
| | The seller wont contact me, i spent money on this, and i need to know if there
is a way i can get my money back
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| | | | | | | Author: | wildchicken13 | | Posted: | Aug 13, 2022 16:56 | | Subject: | Re: An order has dissapeared from my order list | | Viewed: | 36 times | | Topic: | Technical Issues | |
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| In Technical Issues, tEoS writes:
| | How long ago did you place this order? Orders are purged from the main list
after about 6 months.
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Given that OP registered July 28th I'm guessing the order was within the
past six months
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USA, New York
France, Provence-Alpes-Côte d'Azur
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