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| | | Author: | Scubacarrot  | | Posted: | Aug 5, 2022 05:47 | | Subject: | Negative feedback from seller with demands | | Viewed: | 350 times | | Topic: | Feedback | |
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| So this buyer was demanding to use paypal which i do not allow for people in
the netherlands, as it costs more for the same thing, as well as several bad
experiences, credit card thieves etc. I send him a message saying they can pay
by IBAN, or I can cancel the order no problem.
He or she insists to pay with paypal, so I cancel the order and give feedback
that the seller refuses to use the offered payment method, and now gives me negative
feedback in retalition also lying that I would be rude.
Reading up a bit it seems the best way to deal with this in the future is NPB
instead of cancelling? This doesn't seem very seller friendly...
How big do you think the chances are that my feedback removal request will be
granted?
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| | | | | Author: | infinibrix | | Posted: | Aug 5, 2022 06:17 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 89 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | So this buyer was demanding to use paypal which i do not allow for people in
the netherlands, as it costs more for the same thing, as well as several bad
experiences, credit card thieves etc. I send him a message saying they can pay
by IBAN, or I can cancel the order no problem.
He or she insists to pay with paypal, so I cancel the order and give feedback
that the seller refuses to use the offered payment method, and now gives me negative
feedback in retalition also lying that I would be rude.
Reading up a bit it seems the best way to deal with this in the future is NPB
instead of cancelling? This doesn't seem very seller friendly...
How big do you think the chances are that my feedback removal request will be
granted?
|
Whilst I don't appreciate the idea of buyers leaving negatives when a seller
cancels an order (sometimes mistakes can occur and items are out of stock) I
do think that by restricting a popular payment method for your own domestic buyers
they are likely to see this as frustrating and unnecessary. My advice would be
to incorporate what you anticipate paying in paypal fees into the price of your
items
If you want the negative removed then I suspect you'll need to work this
out with the buyer yourself as I can't see Bricklink getting involved in
this situation
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| | | | | | | Author: | Scubacarrot | | Posted: | Aug 5, 2022 06:28 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 53 times | | Topic: | Feedback | |
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| Thanks for the reply. Paypal isn't so popular here as everyone that wants
to handle money in the netherlands (europe, really) digitally will have an IBAN.
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| | | | | Author: | Bricks_NW_UK | | Posted: | Aug 5, 2022 06:34 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 57 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | So this buyer was demanding to use paypal which i do not allow for people in
the netherlands, as it costs more for the same thing, as well as several bad
experiences, credit card thieves etc. I send him a message saying they can pay
by IBAN, or I can cancel the order no problem.
He or she insists to pay with paypal, so I cancel the order and give feedback
that the seller refuses to use the offered payment method, and now gives me negative
feedback in retalition also lying that I would be rude.
Reading up a bit it seems the best way to deal with this in the future is NPB
instead of cancelling? This doesn't seem very seller friendly...
How big do you think the chances are that my feedback removal request will be
granted?
|
If IBAN was clearly shown in your terms then if after replying that you cannot
accept PayPal then you should have done a NPB. This sets the process in motion
and protects you against negative feedback ( or so I understand).
I do understand from the buyers point of view though, as PayPal protects you
but with IBAN you have little or no protection
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| | | | | Author: | yorbrick | | Posted: | Aug 5, 2022 06:38 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 73 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | So this buyer was demanding to use paypal which i do not allow for people in
the netherlands, as it costs more for the same thing, as well as several bad
experiences, credit card thieves etc. I send him a message saying they can pay
by IBAN, or I can cancel the order no problem.
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One of the first things in your terms says "I prefer being paid by IBAN bank
transfer, as it is free. When paying by Paypal, all additional costs are for
the buyer. Please keep this in mind, when placing an order."
If you refuse to accept PayPal from NL buyers to the point of cancelling their
orders, then your terms ought to reflect that and not give the impression that
this is a buyer choice.
PayPal and IBAN are not the same thing either. PayPal gives buyers an easy way
to contest a transaction if the buyer does not receive the items, whereas IBAN
does not. Maybe the buyer looked at the other negative you already have and saw
that when a parcel was not delivered you blamed the buyer for not purchasing
insurance.
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| | | | | | | Author: | Scubacarrot | | Posted: | Aug 5, 2022 06:44 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 55 times | | Topic: | Feedback | |
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| Wow, you seem like you got out of bed with the right foot. Thats for people outside
of the netherlands, of course. This shouldn't be a thing.
And that other feedback you mentioned was 10 years ago. I did what I could then,
provided shipping proof but yeah, I was blamed that their order unfortunately
never arrived. What would you do? Honestly curious.
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| | | | | | | | | Author: | Scubacarrot | | Posted: | Aug 5, 2022 06:47 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 44 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | Wow, you seem like you got out of bed with the right foot. Thats for people outside
of the netherlands, of course. This shouldn't be a thing.
And that other feedback you mentioned was 10 years ago. I did what I could then,
provided shipping proof but yeah, I was blamed that their order unfortunately
never arrived. What would you do? Honestly curious.
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And thanks for noticing the terms, I made it more clear.
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| | | | | | | | | Author: | Bricks_NW_UK | | Posted: | Aug 5, 2022 06:51 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 39 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | Wow, you seem like you got out of bed with the right foot. Thats for people outside
of the netherlands, of course. This shouldn't be a thing.
What would you do? Honestly curious.
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Simpke, refund the buyer. It is your responsibility to ensure delivery of the
package
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| | | | | | | | | | | Author: | Scubacarrot | | Posted: | Aug 5, 2022 07:02 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 46 times | | Topic: | Feedback | |
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| In Feedback, Bricks_NW_UK writes:
| | In Feedback, Scubacarrot writes:
| | Wow, you seem like you got out of bed with the right foot. Thats for people outside
of the netherlands, of course. This shouldn't be a thing.
What would you do? Honestly curious.
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Simpke, refund the buyer. It is your responsibility to ensure delivery of the
package
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But when I have shipped the order using a conventional and usually perfect shipping
method, provided proof of shipment, I then need to lose both my items and the
money I made? You are ridiculous if you do this.
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| | | | | | | | | | | | | Author: | jennnifer | | Posted: | Aug 5, 2022 08:17 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 49 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | In Feedback, Bricks_NW_UK writes:
| | In Feedback, Scubacarrot writes:
| | Wow, you seem like you got out of bed with the right foot. Thats for people outside
of the netherlands, of course. This shouldn't be a thing.
What would you do? Honestly curious.
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Simpke, refund the buyer. It is your responsibility to ensure delivery of the
package
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But when I have shipped the order using a conventional and usually perfect shipping
method, provided proof of shipment, I then need to lose both my items and the
money I made? You are ridiculous if you do this.
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No, actually. You are being fair if you do this. If you bought something from
on online merchant and it never arrived, I'd think you would expect your
money back.
You as the seller need to gauge your own risk level and decide when you need
to insure an order.
Good luck,
Jen
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| | | | | | | | | | | | | Author: | maxx3001 | | Posted: | Aug 5, 2022 09:10 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 49 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | In Feedback, Bricks_NW_UK writes:
| | In Feedback, Scubacarrot writes:
| | Wow, you seem like you got out of bed with the right foot. Thats for people outside
of the netherlands, of course. This shouldn't be a thing.
What would you do? Honestly curious.
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Simpke, refund the buyer. It is your responsibility to ensure delivery of the
package
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But when I have shipped the order using a conventional and usually perfect shipping
method, provided proof of shipment, I then need to lose both my items and the
money I made? You are ridiculous if you do this.
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No, you are responsible for delivering the item to the buyer, your accountability
doesn’t stop at the post office.
If the item does not arrive at your buyer, you give them the option of money
back, store credit or, if you have more of the items ordered, you resent the
order.
It is common sense that the buyer pays and you deliver, not deliver to the mail
carrier and be done…..
Good luck,
Maxx
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| | | | | | | | | | | | | | | Author: | Scubacarrot | | Posted: | Aug 5, 2022 09:18 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 52 times | | Topic: | Feedback | |
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| Google tells me that they changed the law about this very thing in 2014. This
is probably why tracking is now pretty much standard for sending goods.
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| | | | | | | | | | | | | | | | | Author: | maxx3001 | | Posted: | Aug 5, 2022 09:24 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 50 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | Google tells me that they changed the law about this very thing in 2014. This
is probably why tracking is now pretty much standard for sending goods.
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You sell something, the buyer doesn’t get it, you are now infact scamming your
buyer.
Think about it.
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| | | | | | | | | | | | | | | | | Author: | infinibrix | | Posted: | Aug 5, 2022 10:09 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 48 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | Google tells me that they changed the law about this very thing in 2014. This
is probably why tracking is now pretty much standard for sending goods.
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Tracking is not necessarily standard for sending all goods because it goes without
saying that if you was to force these higher shipping charges onto potential
buyers you may not win many orders likewise if you use tracking every time at
your own cost it will begin to eat too heavily into your profits so just use
it when you feel it necessary. Every time you don’t use tracking a pot of money
is saved to help cover the costs for the very rare instances where you have to
deal with a lost package or fraudulent transaction but as annoying as that
can be, your talking like you suspect it's going to happen with every transaction
when in reality it doesn't
Put it like this if your average order value is £10 and lets be pessimistic by
saying 1 in 50 packages goes missing then you've made £490 instead of £500
and so in context its not a lot to be concerned over and assuming the buyer paid
the basic shipping rate on all those transactions and you chose not to upgrade
to tracking well then you've saved yourself 49x however much! which easily
covers the loss you had
Don't get so caught up on worrying about every little loss/expense as they're
all just part of what comes with selling or running a business, just look at
your overall bottom line and weigh up whether overall your happy with the profits
you've made based on the goods sold and time you've put in!
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| | | | | | | | | Author: | yorbrick | | Posted: | Aug 5, 2022 08:01 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 41 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | Wow, you seem like you got out of bed with the right foot. Thats for people outside
of the netherlands, of course. This shouldn't be a thing.
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If it only applies to certain people, then it should say that. Clarity in communication
is absolutely necessary. But I see you have now changed the terms towards a complete
ban on PAYPAL payments, which at least is clear to all.
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| | | | | Author: | spudpiggy | | Posted: | Aug 5, 2022 06:51 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 48 times | | Topic: | Feedback | |
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| Overseas people probably don't even know what IBAN is - I didn't until
now.
Also, this isn't just a dislike of PayPal - this is a straight up boycott.
What have they done to you?
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| | | | | | | Author: | Scubacarrot | | Posted: | Aug 5, 2022 06:55 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 46 times | | Topic: | Feedback | |
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| In Feedback, spudpiggy writes:
| | Overseas people probably don't even know what IBAN is - I didn't until
now.
Also, this isn't just a dislike of PayPal - this is a straight up boycott.
What have they done to you?
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Untransparant fees, their buyer protection seems great but is very random (I
have both been helped and burned by it before. it's very popular for credit
card fraud, gives money to elon musk... Do i need to continue?
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| | | | | | | | | Author: | Adjour | | Posted: | Aug 5, 2022 13:53 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 51 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | In Feedback, spudpiggy writes:
| | Overseas people probably don't even know what IBAN is - I didn't until
now.
Also, this isn't just a dislike of PayPal - this is a straight up boycott.
What have they done to you?
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Untransparant fees, their buyer protection seems great but is very random (I
have both been helped and burned by it before. it's very popular for credit
card fraud, gives money to elon musk... Do i need to continue?
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Paypal is THE payment method in the USA, and it's only going to become more
popular in the rest of the world as time goes on.
Between here and ebay I've taken 7000+ paypal payments with zero issue.
I think you are being silly here, personally.
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| | | | | | | Author: | tonnic | | Posted: | Aug 5, 2022 07:13 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 51 times | | Topic: | Feedback | |
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| In Feedback, spudpiggy writes:
| | Overseas people probably don't even know what IBAN is - I didn't until
now.
Also, this isn't just a dislike of PayPal - this is a straight up boycott.
What have they done to you?
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That is a very strange response. I think this seller wants to be paid free of
charges and that is completely normal, possible and standard for the Netherlands.
I think that close to 100% of the national payments in the Netherlands are done
by IBAN and less than 0,1% by PayPal.
So, when I read his forumpost I support him by choosing IBAN for the Netherlands,
it is as quick as PayPal and about everyone is using a bank in the Netherlands
and it is free of charges.
What really went wrong between the buyer and seller is in fact unclear, we only
read one side.
What I do know one of the other sellers this buyer bought from, not mentioning
names but he is high on the buyers feedback list will not! Except PayPal from
Dutch buyers. So why this buyer insisted on PayPal with the OP I do not know.
Protection, and this is my and most of other sellers opinion, comes from the
seller, and yes maybe it feels less secure due to the fact is is person related
instead of company related but it works quite well.
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| | | | | Author: | Emporiosa | | Posted: | Aug 5, 2022 07:48 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 48 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | So this buyer was demanding to use paypal which i do not allow for people in
the netherlands, as it costs more for the same thing, as well as several bad
experiences, credit card thieves etc. I send him a message saying they can pay
by IBAN, or I can cancel the order no problem.
He or she insists to pay with paypal, so I cancel the order and give feedback
that the seller refuses to use the offered payment method, and now gives me negative
feedback in retalition also lying that I would be rude.
Reading up a bit it seems the best way to deal with this in the future is NPB
instead of cancelling? This doesn't seem very seller friendly...
How big do you think the chances are that my feedback removal request will be
granted?
|
Seeing that your terms were only updated today to say PayPal only, and the site
is PayPal dominant by default due to a lot of requirements for PayPal onsite,
a simple cancellation due to unclear terms on your part would have sufficed (and
you had started the "feedback war" by unnecessarily leaving your prospective
buyer negative feedback for something that was not their fault).
And yes; you're responsible for safe delivery of the order to your buyer.
Based on your response to others in this thread (and the negative feedback you
received years back), it sounds like you have no intention of honouring that
with IBAN. I can understand why a buyer would not trust to send their payment
via IBAN.
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| | | | | | | Author: | Scubacarrot | | Posted: | Aug 5, 2022 08:00 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 39 times | | Topic: | Feedback | |
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| You're making a wild and offensive assumption.
I am responsible for providing the order in a safe package, using a safe shipping
method so that it arrives at the buyer. I am not responsible if an order allegedly
does not arrive. This is a common scam.
Nowadays most shipping methods especially packages offer tracking for not very
much more and I insist it if there is valuable items. Ten years ago tracking
was not standard at all and this person did not pick it (I dont remember if it
was big or small order).
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| | | | | | | | | Author: | tonnic | | Posted: | Aug 5, 2022 08:18 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 35 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | You're making a wild and offensive assumption.
I am responsible for providing the order in a safe package, using a safe shipping
method so that it arrives at the buyer. I am not responsible if an order allegedly
does not arrive. This is a common scam.
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I agree with you on IBAN payment inside the Netherlands.
I do however not agree with you on your responsibilities.
Maybe you are not a professional seller but this isn’t visible for buyers. EU
law says sellers are responsible for their shipments up to arrival at the customers
address.
Also a responsible seller that takes him/herself seriously should act as a professional.
For me this means I take care of my customers from the beginning up to the end
meaning the arrival at their place.
Scammers are a rare possibility, no need to be too careful in shipping.
| | Nowadays most shipping methods especially packages offer tracking for not very
much more and I insist it if there is valuable items. Ten years ago tracking
was not standard at all and this person did not pick it (I dont remember if it
was big or small order).
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| | | | | | | Author: | Dino | | Posted: | Aug 5, 2022 08:04 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 38 times | | Topic: | Feedback | |
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| | | Seeing that your terms were only updated today to say PayPal only, and the site
is PayPal dominant by default due to a lot of requirements for PayPal onsite,
a simple cancellation due to unclear terms on your part would have sufficed (and
you had started the "feedback war" by unnecessarily leaving your prospective
buyer negative feedback for something that was not their fault).
And yes; you're responsible for safe delivery of the order to your buyer.
Based on your response to others in this thread (and the negative feedback you
received years back), it sounds like you have no intention of honouring that
with IBAN. I can understand why a buyer would not trust to send their payment
via IBAN.
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As far as I remember, the "Payment Policy" was only changed in that now only
IBAN is available.
Also, it is not true that the seller is always responsible for the delivery.
This is only true for professional sellers. For private sellers, the responsibility
ends with the transfer to the shipping company.
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| | | | | | | | | Author: | Scubacarrot | | Posted: | Aug 5, 2022 08:09 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 45 times | | Topic: | Feedback | |
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| | |
As far as I remember, the "Payment Policy" was only changed in that now only
IBAN is available.
Also, it is not true that the seller is always responsible for the delivery.
This is only true for professional sellers. For private sellers, the responsibility
ends with the transfer to the shipping company.
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Yes I removed paypal entirely to not have to have the same problem in the future.
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Aug 5, 2022 08:19 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 42 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | | |
As far as I remember, the "Payment Policy" was only changed in that now only
IBAN is available.
Also, it is not true that the seller is always responsible for the delivery.
This is only true for professional sellers. For private sellers, the responsibility
ends with the transfer to the shipping company.
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Yes I removed paypal entirely to not have to have the same problem in the future.
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The fact that you quickly changed your terms suggests that you know that you
were offering the choice of paypal to your buyers. If you want to resolve it,
remove the negative feedback that you left for the buyer for wanting to use paypal,
apologise to them and hope that in return they remove their feedback. Otherwise,
it will stay. Bricklink are very unlikely to remove it, as there is nothing that
goes against feedback rules.
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| | | | | | | | | | | | | Author: | Scubacarrot | | Posted: | Aug 5, 2022 08:25 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 39 times | | Topic: | Feedback | |
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| No, I was offering only IBAN. the buyer chose this and made the order. I have
requested if BL can change the cancellation into an NPB and then it will go the
way it should from there, either the buy offers to pay with IBAN or the order
will be cancelled as an NPB, thanks for your input.
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| | | | | | | | | | | | | | | Author: | Scubacarrot | | Posted: | Aug 5, 2022 08:26 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 44 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | No, I was offering only IBAN. the buyer chose this and made the order. I have
requested if BL can change the cancellation into an NPB and then it will go the
way it should from there, either the buy offers to pay with IBAN or the order
will be cancelled as an NPB, thanks for your input.
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And I have contacted the buyer first to hopefully reach a solution but the buyer
is refusing to cooperate, unfortunately.
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| | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Aug 5, 2022 09:05 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 33 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | No, I was offering only IBAN. the buyer chose this and made the order.
|
Yet your terms (which you have now changed) stated buyers could choose the option
of PayPal. This is part of your offer to buyers when they place an order, even
if this was not offered to them at the checkout. So a buyer reads your terms,
decides to pay with PayPal, places the order knowing that you allow the buyer
the choice of paying with PayPal, then you refused to honour your terms. And
then you left them negative feedback for wanting to pay using PayPal.
If you cannot accept that you made an error in offering buyers the choice of
PayPal then refusing it, then it is perhaps not surprising that the buyer refuses
to remove their negative feedback.
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| | | | | | | | | | | | | | | | | Author: | Dino | | Posted: | Aug 5, 2022 09:09 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 34 times | | Topic: | Feedback | |
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| In Feedback, yorbrick writes:
| | In Feedback, Scubacarrot writes:
| | No, I was offering only IBAN. the buyer chose this and made the order.
|
Yet your terms (which you have now changed) stated buyers could choose the option
of PayPal. This is part of your offer to buyers when they place an order, even
if this was not offered to them at the checkout. So a buyer reads your terms,
decides to pay with PayPal, places the order knowing that you allow the buyer
the choice of paying with PayPal, then you refused to honour your terms. And
then you left them negative feedback for wanting to pay using PayPal.
If you cannot accept that you made an error in offering buyers the choice of
PayPal then refusing it, then it is perhaps not surprising that the buyer refuses
to remove their negative feedback.
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Before, Paypal was only allowed for Buyer outside of the Netherlands.
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| | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Aug 5, 2022 10:13 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 36 times | | Topic: | Feedback | |
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| In Feedback, Dino1 writes:
| | In Feedback, yorbrick writes:
| | In Feedback, Scubacarrot writes:
| | No, I was offering only IBAN. the buyer chose this and made the order.
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Yet your terms (which you have now changed) stated buyers could choose the option
of PayPal. This is part of your offer to buyers when they place an order, even
if this was not offered to them at the checkout. So a buyer reads your terms,
decides to pay with PayPal, places the order knowing that you allow the buyer
the choice of paying with PayPal, then you refused to honour your terms. And
then you left them negative feedback for wanting to pay using PayPal.
If you cannot accept that you made an error in offering buyers the choice of
PayPal then refusing it, then it is perhaps not surprising that the buyer refuses
to remove their negative feedback.
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Before, Paypal was only allowed for Buyer outside of the Netherlands.
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In the checkout, yes. But the wording of the terms suggested anyone could - and
presumably this is why the terms got changed.
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| | | | | | | | | | | | | | | | | | | | | Author: | Scubacarrot | | Posted: | Aug 5, 2022 10:22 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 43 times | | Topic: | Feedback | |
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| | | In the checkout, yes. But the wording of the terms suggested anyone could - and
presumably this is why the terms got changed.
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I did not mean the terms that way. I changed it because I never want this problem
again.
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| | | | | | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Aug 5, 2022 11:22 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 40 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | | | In the checkout, yes. But the wording of the terms suggested anyone could - and
presumably this is why the terms got changed.
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I did not mean the terms that way. I changed it because I never want this problem
again.
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That is why it would have been good to apologise to the buyer if they were misled,
since they probably also got the wrong impression from the language used in the
terms.
Better still would have been to allow the order as a one off and then changed
your terms so as not to have the same problem again. I obviously don't know
the order value but the fees would have been not that different to BL's fees
for the transaction (plus the small fixed fee). If the error is even just partly
your fault, and the cost of putting it right is miminal, it is so much better
to put it right rather than rushing to a public slanging match through feedback.
Remember the negative for the buyer won't stop them placing orders. But the
negative for you pushes your percentage praise even lower which might make some
buyers think twice about ordering.
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| | | | | | | | | | | | | | | | | | | | | | | Author: | rtzx9r | | Posted: | Aug 5, 2022 12:26 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 50 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | | | In the checkout, yes. But the wording of the terms suggested anyone could - and
presumably this is why the terms got changed.
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I did not mean the terms that way. I changed it because I never want this problem
again.
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Your meaning of the terms is worthless if you have it in writing that the buyer
can pay using iban or PayPal. You as a seller rejected your own written terms,
refused the sale, and left them negative feedback. Terrible to do as a seller.
Your terms were not what you wanted. Suck it up, take a loss on the PayPal fees,
ship the order, and then change your terms.
I’ve lost profit on many orders because it means doing the right thing for the
customer.
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | Scubacarrot | | Posted: | Aug 6, 2022 18:07 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 61 times | | Topic: | Feedback | |
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| In Feedback, rtzx9r writes:
| | In Feedback, Scubacarrot writes:
| | | | In the checkout, yes. But the wording of the terms suggested anyone could - and
presumably this is why the terms got changed.
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I did not mean the terms that way. I changed it because I never want this problem
again.
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Your meaning of the terms is worthless if you have it in writing that the buyer
can pay using iban or PayPal. You as a seller rejected your own written terms,
refused the sale, and left them negative feedback. Terrible to do as a seller.
Your terms were not what you wanted. Suck it up, take a loss on the PayPal fees,
ship the order, and then change your terms.
I’ve lost profit on many orders because it means doing the right thing for the
customer.
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Your comment is wordless if you cant Read.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | Cal640954 | | Posted: | Aug 7, 2022 00:09 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 71 times | | Topic: | Feedback | |
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| In Feedback, Scubacarrot writes:
| | In Feedback, rtzx9r writes:
| | In Feedback, Scubacarrot writes:
| | | | In the checkout, yes. But the wording of the terms suggested anyone could - and
presumably this is why the terms got changed.
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I did not mean the terms that way. I changed it because I never want this problem
again.
|
Your meaning of the terms is worthless if you have it in writing that the buyer
can pay using iban or PayPal. You as a seller rejected your own written terms,
refused the sale, and left them negative feedback. Terrible to do as a seller.
Your terms were not what you wanted. Suck it up, take a loss on the PayPal fees,
ship the order, and then change your terms.
I’ve lost profit on many orders because it means doing the right thing for the
customer.
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Your comment is wordless if you cant Read.
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I can understand why you got the negative feedback from the buyer.
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| | | | | | | | | Author: | infinibrix | | Posted: | Aug 5, 2022 08:38 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 63 times | | Topic: | Feedback | |
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| In Feedback, Dino1 writes:
| | Also, it is not true that the seller is always responsible for the delivery.
This is only true for professional sellers. For private sellers, the responsibility
ends with the transfer to the shipping company.
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Wrong! If you choose to sell something to someone you are fully responsible for
making sure they receive what they paid for regardless of whether it’s a private
sale or not. If a buyer pays for something without receiving it that’s deemed
fraudulent no matter whether the delivery company lost the package or not and
just because you think you can get away with it because your not a business doesn't
make it right!
The scenario you are using is no different to someone paying for something you
sold online and then coming round to your home the next day to collect it only
to be told, Sorry but it’s since gone missing and we don’t do refunds!
It’s for you to take any losses up with the courier service you used and if you
chose to use a basic service then that would be at your own loss/risk!
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| | | | | Author: | Brettj666 | | Posted: | Aug 5, 2022 09:58 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 46 times | | Topic: | Feedback | |
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| Iban offers absolutely no protection if you don't send the items, correct
?
In Feedback, Scubacarrot writes:
| | So this buyer was demanding to use paypal which i do not allow for people in
the netherlands, as it costs more for the same thing, as well as several bad
experiences, credit card thieves etc. I send him a message saying they can pay
by IBAN, or I can cancel the order no problem.
He or she insists to pay with paypal, so I cancel the order and give feedback
that the seller refuses to use the offered payment method, and now gives me negative
feedback in retalition also lying that I would be rude.
Reading up a bit it seems the best way to deal with this in the future is NPB
instead of cancelling? This doesn't seem very seller friendly...
How big do you think the chances are that my feedback removal request will be
granted?
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| | | | | | | Author: | yorbrick | | Posted: | Aug 5, 2022 10:17 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 34 times | | Topic: | Feedback | |
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| In Feedback, Brettj666 writes:
| | Iban offers absolutely no protection if you don't send the items, correct
?
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Correct.
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| | | | | | | Author: | peregrinator | | Posted: | Aug 5, 2022 12:57 | | Subject: | Re: Negative feedback from seller with demands | | Viewed: | 28 times | | Topic: | Feedback | |
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| In Feedback, Brettj666 writes:
| | Iban offers absolutely no protection if you don't send the items, correct
?
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You can file a police report (but my understanding is that nothing will come
of it).
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Netherlands, Flevoland
United Kingdom, England
USA, Illinois
Canada, Ontario
Luxembourg
