| Discussion Forum: Thread 324960 |
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| | | Author: | Bricks_And_More  | | Posted: | Aug 2, 2022 07:07 | | Subject: | Strange issue,checkout adds 100 euro to order | | Viewed: | 110 times | | Topic: | Technical Issues | |
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| I have a customer that wants to order but Bricklink adds 100 euro to the order.
I have received a new order from another buyer and everything is fine.
I have checked my settings and everything looks okay.
Can somebody checks if it's fine? Just put in an order and don't check
out, just look if everything is fine? If somebody can do that, that would be
great!
regards,
Henk
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| | | | | Author: | BRICK.KINGDOM | | Posted: | Aug 2, 2022 07:15 | | Subject: | Re: Strange issue,checkout adds 100 euro to order | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| In Technical Issues, Bricks_And_More writes:
| | I have a customer that wants to order but Bricklink adds 100 euro to the order.
I have received a new order from another buyer and everything is fine.
I have checked my settings and everything looks okay.
Can somebody checks if it's fine? Just put in an order and don't check
out, just look if everything is fine? If somebody can do that, that would be
great!
regards,
Henk
|
Fine for me, subtotal: 7.61 (gbp); shipping: 2.3 (gpb) and then vat - no 100
euro charge.
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| | | | | | | Author: | Bricks_And_More | | Posted: | Aug 2, 2022 07:21 | | Subject: | Re: Strange issue,checkout adds 100 euro to order | | Viewed: | 39 times | | Topic: | Technical Issues | |
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| Thanks!
In Technical Issues, BRICK.KINGDOM writes:
| | In Technical Issues, Bricks_And_More writes:
| | I have a customer that wants to order but Bricklink adds 100 euro to the order.
I have received a new order from another buyer and everything is fine.
I have checked my settings and everything looks okay.
Can somebody checks if it's fine? Just put in an order and don't check
out, just look if everything is fine? If somebody can do that, that would be
great!
regards,
Henk
|
Fine for me, subtotal: 7.61 (gbp); shipping: 2.3 (gpb) and then vat - no 100
euro charge.
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| | | | | Author: | Bricks_And_More | | Posted: | Aug 2, 2022 07:20 | | Subject: | Re: Strange issue,checkout adds 100 euro to order | | Viewed: | 53 times | | Topic: | Technical Issues | |
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| In Technical Issues, Bricks_And_More writes:
| | I have a customer that wants to order but Bricklink adds 100 euro to the order.
I have received a new order from another buyer and everything is fine.
I have checked my settings and everything looks okay.
Can somebody checks if it's fine? Just put in an order and don't check
out, just look if everything is fine? If somebody can do that, that would be
great!
regards,
Henk
|
See the picture
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| | | | | | | Author: | Emporiosa | | Posted: | Aug 2, 2022 08:20 | | Subject: | Re: Strange issue,checkout adds 100 euro to order | | Viewed: | 41 times | | Topic: | Technical Issues | |
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| In Technical Issues, Bricks_And_More writes:
| | In Technical Issues, Bricks_And_More writes:
| | I have a customer that wants to order but Bricklink adds 100 euro to the order.
I have received a new order from another buyer and everything is fine.
I have checked my settings and everything looks okay.
Can somebody checks if it's fine? Just put in an order and don't check
out, just look if everything is fine? If somebody can do that, that would be
great!
regards,
Henk
|
See the picture
|
Check if you have any manual checkout options (some will create them as backup
shipping methods, even if you check the box for IC offering manual invoice if
IC fails). That usually is if you had a manual invoice option where you would
set the shipping manually, and you have it on flat rate for example (you might
have put $100 in there). That's typically invisible to the buyer, except
here at checkout as it provides them an estimate. Alternatively, uncheck the
show estimated shipped shipping fees at checkout from your manual invoice profile
that they're hitting.
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| | | | | | | | | Author: | Emporiosa | | Posted: | Aug 2, 2022 08:23 | | Subject: | Re: Strange issue,checkout adds 100 euro to order | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| Here's a snip from mine; I have the checkout page unchecked (but I have quotes
allowed). And then because I set it as flat rate at the bottom, I put a super
low amount of $0.01 so it doesn't show oddly at checkout for any reasons
(this is where if you had $100 it would look like that if the "Checkout page"
box is also enabled).
In Technical Issues, Emporiosa writes:
| | In Technical Issues, Bricks_And_More writes:
| | In Technical Issues, Bricks_And_More writes:
| | I have a customer that wants to order but Bricklink adds 100 euro to the order.
I have received a new order from another buyer and everything is fine.
I have checked my settings and everything looks okay.
Can somebody checks if it's fine? Just put in an order and don't check
out, just look if everything is fine? If somebody can do that, that would be
great!
regards,
Henk
|
See the picture
|
Check if you have any manual checkout options (some will create them as backup
shipping methods, even if you check the box for IC offering manual invoice if
IC fails). That usually is if you had a manual invoice option where you would
set the shipping manually, and you have it on flat rate for example (you might
have put $100 in there). That's typically invisible to the buyer, except
here at checkout as it provides them an estimate. Alternatively, uncheck the
show estimated shipped shipping fees at checkout from your manual invoice profile
that they're hitting.
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| | | | | | | | | | | Author: | Bricks_And_More | | Posted: | Aug 2, 2022 08:43 | | Subject: | Re: Strange issue,checkout adds 100 euro to order | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| Yep, that's it! Thank you very much!
Never had this before and i don't remember that i've put 100 euro in
that field.
But is seems fine now!
Thanks again!
In Technical Issues, Emporiosa writes:
| | Here's a snip from mine; I have the checkout page unchecked (but I have quotes
allowed). And then because I set it as flat rate at the bottom, I put a super
low amount of $0.01 so it doesn't show oddly at checkout for any reasons
(this is where if you had $100 it would look like that if the "Checkout page"
box is also enabled).
In Technical Issues, Emporiosa writes:
| | In Technical Issues, Bricks_And_More writes:
| | In Technical Issues, Bricks_And_More writes:
| | I have a customer that wants to order but Bricklink adds 100 euro to the order.
I have received a new order from another buyer and everything is fine.
I have checked my settings and everything looks okay.
Can somebody checks if it's fine? Just put in an order and don't check
out, just look if everything is fine? If somebody can do that, that would be
great!
regards,
Henk
|
See the picture
|
Check if you have any manual checkout options (some will create them as backup
shipping methods, even if you check the box for IC offering manual invoice if
IC fails). That usually is if you had a manual invoice option where you would
set the shipping manually, and you have it on flat rate for example (you might
have put $100 in there). That's typically invisible to the buyer, except
here at checkout as it provides them an estimate. Alternatively, uncheck the
show estimated shipped shipping fees at checkout from your manual invoice profile
that they're hitting.
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Netherlands, Noord-Brabant
United Kingdom, England
Canada, Ontario