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| | | Author: | Caroline77  | | Posted: | Jul 12, 2022 19:21 | | Subject: | How often is too often for payment reminders? | | Viewed: | 245 times | | Topic: | Problem Order | |
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| As the title states, how often would you think is too often for a payment reminder?
Now, since implementing instant checkout for my shop years ago, I had not run
into this sort of issue maybe once or twice, but I have noticed that I've
had quite a few new users over the last couple months with big ticket items that
I've had to essentially coax payment out of them (Invoice, multiple payment
reminders through Bricklink's messaging and directly to email).
In this case, I have a "not" new buyer, who had an account created a few years
ago, but has had few transactions (under 10) in the time they've been registered.
They ordered a couple of days ago, around midnight eastern when I was asleep
and because it was a large order that did not fall under 1st class or instant
checkout for priority mail, it got sent to manual invoice. I sent the invoice
with shipping around 7:30am and when they had not paid during the day, I sent
a message attached to their order at 7pm that invoice had been sent and they
could pay using the invoice or through their orders page hoping that they'd
notice the yellow notification if they logged into Bricklink.
Still, 24 hours later nothing. Obviously I don't want to bombard them, but
I do know that Bricklink messages still occasionally get sent to spam, and I
have not yet sent a message directly to their personal account.
Normally, I wouldn't be impatient, but this is a big order, around $250.
It's a sought after item and I'd either like it paid for, or acknowledgment
of cancellation so I can relist it up for sale for someone else. I'm also
getting ready to shut down the shop in the next couple of weeks to move across
country and am trying to offload as much inventory as I can before packing it
up, so waiting for the full NPB process is, not ideal...
Anyway, thanks for the guidance, apologies for the lengthy post!
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| | | | | Author: | popsicle | | Posted: | Jul 12, 2022 19:40 | | Subject: | (Cancelled) | | Viewed: | 50 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | Author: | Caroline77 | | Posted: | Jul 12, 2022 19:52 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 29 times | | Topic: | Problem Order | |
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| | | One message through the order system (for your records) and one through direct
email. Anything more is counterproductive for you both.
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Was kind of my thought too. I should just start doing that whenever this sort
of issue happens again. My invoice does say "please pay within 72 hours" so
maybe they're just waiting until the last minute 
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| | | | | | | | | Author: | popsicle | | Posted: | Jul 12, 2022 20:01 | | Subject: | (Cancelled) | | Viewed: | 53 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | Caroline77 | | Posted: | Jul 12, 2022 20:18 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 28 times | | Topic: | Problem Order | |
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| In Problem Order, popsicle writes:
| | In Problem Order, Caroline77 writes:
| | | | One message through the order system (for your records) and one through direct
email. Anything more is counterproductive for you both.
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Was kind of my thought too. I should just start doing that whenever this sort
of issue happens again. My invoice does say "please pay within 72 hours" so
maybe they're just waiting until the last minute
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Were it me, I'd remove that wording. You might be pleasantly surprised how
well others respond in a more relaxed shopping setting. In other words, minimal
terms and stipulations and more straightforward come-on-in shopping environment.
Keep in mind, they're fulfilling a pleasure not a task.
Good luck
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I'll certainly give it a shot. It's a hold over from when I started
accepting PayPal, probably back in like 2008. Way before instant payment was
even a thing! I send so few manual invoice these days too, I never even thought
about it. Thanks!
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| | | | | | | | | | | | | Author: | popsicle | | Posted: | Jul 12, 2022 20:42 | | Subject: | (Cancelled) | | Viewed: | 60 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | | | | | Author: | popsicle | | Posted: | Jul 13, 2022 08:27 | | Subject: | (Cancelled) | | Viewed: | 40 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | Author: | Nubs_Select | | Posted: | Jul 12, 2022 19:58 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 30 times | | Topic: | Problem Order | |
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| What I do is once an order has been placed I send an invoice and then if I notice
payment hasn't been made after several days ill send it again and if I see
it hasn't been paid again after several days ill send it again. I'll
do that for a couple of weeks or until I have the NPB option in which case
I initiate it. I don't send it multiple times a day but once every several
days (between 2-10 days) until either payment is made or the buyer contacts me
or I can file a NPB
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| | | | | | | Author: | Caroline77 | | Posted: | Jul 12, 2022 20:22 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 29 times | | Topic: | Problem Order | |
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| In Problem Order, Nubs_Select writes:
| | What I do is once an order has been placed I send an invoice and then if I notice
payment hasn't been made after several days ill send it again and if I see
it hasn't been paid again after several days ill send it again. I'll
do that for a couple of weeks or until I have the NPB option in which case
I initiate it. I don't send it multiple times a day but once every several
days (between 2-10 days) until either payment is made or the buyer contacts me
or I can file a NPB
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Do we know if it was changed where re-sending an invoice would reset the timer
before you could file a NPB? I know this was an issue in the past and I had
seen that Admin was getting around to fixing it, but not sure if it ever happened.
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Jul 12, 2022 20:33 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 25 times | | Topic: | Problem Order | |
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| | cant saw I've noticed that issue before so it might be fixed. |
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| | | | | | | | | Author: | macebobo | | Posted: | Jul 12, 2022 21:01 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 30 times | | Topic: | Problem Order | |
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| In Problem Order, Caroline77 writes:
| | In Problem Order, Nubs_Select writes:
| | What I do is once an order has been placed I send an invoice and then if I notice
payment hasn't been made after several days ill send it again and if I see
it hasn't been paid again after several days ill send it again. I'll
do that for a couple of weeks or until I have the NPB option in which case
I initiate it. I don't send it multiple times a day but once every several
days (between 2-10 days) until either payment is made or the buyer contacts me
or I can file a NPB
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Do we know if it was changed where re-sending an invoice would reset the timer
before you could file a NPB? I know this was an issue in the past and I had
seen that Admin was getting around to fixing it, but not sure if it ever happened.
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AFAIK, only if you change the invoice does the timer get reset.
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| | | | | Author: | calebfishn | | Posted: | Jul 12, 2022 20:49 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 31 times | | Topic: | Problem Order | |
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| One payment reminder is all that is needed.
a. Invoice
b. After 5 days send a friendly reminder for payment.
c. On the seventh day, if no response to the reminder, file NPB.
d. If no adequate response to the NPB, complete the NPB.
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| | | | | | | Author: | zorbanj | | Posted: | Jul 12, 2022 21:42 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 41 times | | Topic: | Problem Order | |
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| You can start an NPB after 5 days now. I do exactly what you do, except 3 days
for (b) and 5 days for (c).
In Problem Order, calebfishn writes:
| | One payment reminder is all that is needed.
a. Invoice
b. After 5 days send a friendly reminder for payment.
c. On the seventh day, if no response to the reminder, file NPB.
d. If no adequate response to the NPB, complete the NPB.
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| | | | | | | | | Author: | miskox | | Posted: | Jul 13, 2022 07:42 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 24 times | | Topic: | Problem Order | |
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| In Problem Order, zorbanj writes:
| | You can start an NPB after 5 days now. I do exactly what you do, except 3 days
for (b) and 5 days for (c).
In Problem Order, calebfishn writes:
| | One payment reminder is all that is needed.
a. Invoice
b. After 5 days send a friendly reminder for payment.
c. On the seventh day, if no response to the reminder, file NPB.
d. If no adequate response to the NPB, complete the NPB.
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I have an order from zero feedback buyer (order placed on 4-jul-2022). Looks
like this order will not complete. Buyer marked payment 'sent' but money
(PP) has not arrived (yet). I sent another message yesterday and gave a buyer
a week and then I don't know what to do: cancel the order or start an NPB
(don't want to discourage the buyer - maybe he/she was just too quick). Suggestions?
Saso
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| | | | | | | | | | | Author: | Caroline77 | | Posted: | Jul 13, 2022 07:47 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 20 times | | Topic: | Problem Order | |
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| | | I have an order from zero feedback buyer (order placed on 4-jul-2022). Looks
like this order will not complete. Buyer marked payment 'sent' but money
(PP) has not arrived (yet). I sent another message yesterday and gave a buyer
a week and then I don't know what to do: cancel the order or start an NPB
(don't want to discourage the buyer - maybe he/she was just too quick). Suggestions?
Saso
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If the buyer claims they paid with PayPal (PP?), that should have been instant.
Have you checked your PayPal page? Sometimes, if the buyer does not pay with
the onsite option, it wont register the "Paid" indicator on Bricklink.
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| | | | | | | | | | | | | Author: | miskox | | Posted: | Jul 13, 2022 08:05 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 20 times | | Topic: | Problem Order | |
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| In Problem Order, Caroline77 writes:
| | | | I have an order from zero feedback buyer (order placed on 4-jul-2022). Looks
like this order will not complete. Buyer marked payment 'sent' but money
(PP) has not arrived (yet). I sent another message yesterday and gave a buyer
a week and then I don't know what to do: cancel the order or start an NPB
(don't want to discourage the buyer - maybe he/she was just too quick). Suggestions?
Saso
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If the buyer claims they paid with PayPal (PP?), that should have been instant.
Have you checked your PayPal page? Sometimes, if the buyer does not pay with
the onsite option, it wont register the "Paid" indicator on Bricklink.
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Buyer marked order as paid. PP does not show the transaction (it has been a few
days already from the 'payment' . Email arrives usualy from PP to notify
me. None received.
Saso
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| | | | | | | | | | | | | | | Author: | Caroline77 | | Posted: | Jul 13, 2022 08:43 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 22 times | | Topic: | Problem Order | |
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| | |
Buyer marked order as paid. PP does not show the transaction (it has been a few
days already from the 'payment'. Email arrives usualy from PP to notify
me. None received.
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Was this by manual invoice? I recently had a buyer who had only used instant
check out and they thought the order confirmed meant they paid through PayPal.
I had to remind them that manual invoice had to be sent to add the shipping
charge. They paid right after explanation.
The marking of item "paid" by the buyer is a little strange. Maybe they thought
you wouldn't have checked your PayPal page and sent the item anyway.
Another thing to check, I have had international customers unable to process
through PayPal and it blocks the transaction. I received no email about it,
but instead found out going directly to my PayPal transactions.
I would politely email the buyer again, that you have not received funds, through
both Bricklink messaging and their personal email. If no response, file the
NPB.
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| | | | | | | | | | | | | | | | | Author: | miskox | | Posted: | Jul 13, 2022 09:01 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 21 times | | Topic: | Problem Order | |
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| | | Was this by manual invoice? I recently had a buyer who had only used instant
check out and they thought the order confirmed meant they paid through PayPal.
I had to remind them that manual invoice had to be sent to add the shipping
charge. They paid right after explanation.
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Manual invoice, yes.
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The marking of item "paid" by the buyer is a little strange. Maybe they thought
you wouldn't have checked your PayPal page and sent the item anyway.
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Possible.
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Another thing to check, I have had international customers unable to process
through PayPal and it blocks the transaction. I received no email about it,
but instead found out going directly to my PayPal transactions.
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Will check PP again.
| | I would politely email the buyer again, that you have not received funds, through
both Bricklink messaging and their personal email. If no response, file the
NPB.
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Thanks.
Saso
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| | | | | | | Author: | jennnifer | | Posted: | Jul 13, 2022 08:12 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 25 times | | Topic: | Problem Order | |
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| In Problem Order, calebfishn writes:
| | One payment reminder is all that is needed.
a. Invoice
b. After 5 days send a friendly reminder for payment.
c. On the seventh day, if no response to the reminder, file NPB.
d. If no adequate response to the NPB, complete the NPB.
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Very concise and to the point!
Here's mine:
a. Invoice
b. After 3 days send a friendly reminder for payment via BrickLink.
c. After 5 days send a friendly reminder for payment via personal email.
d. After 10 days file NPB.
Jen
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| | | | | | | Author: | WhiteHorseMatt | | Posted: | Jul 13, 2022 08:37 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 23 times | | Topic: | Problem Order | |
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| In Problem Order, calebfishn writes:
| | One payment reminder is all that is needed.
a. Invoice
b. After 5 days send a friendly reminder for payment.
c. On the seventh day, if no response to the reminder, file NPB.
d. If no adequate response to the NPB, complete the NPB.
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Pretty much the same here. I send a repeat invoice direct to the buyers email
at point B.
Point C is the key. How I proceed depends entirely on whether I have had any
response. If none then the order gets cancelled with an NPB. I'm quite
happy to work with the buyer to move things along at a slower pace if they communicate
with me.
Matt
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| | | | | Author: | zorbanj | | Posted: | Jul 12, 2022 22:10 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 40 times | | Topic: | Problem Order | |
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| In Problem Order, Caroline77 writes:
| | As the title states, how often would you think is too often for a payment reminder?
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I think more than once is too often.
| | I've had to essentially coax payment out of them (Invoice, multiple payment
reminders through Bricklink's messaging and directly to email).
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If i get no response at all after one reminder I open the NPB after 5 days. If
I a response I'll wait, even if they say they can't pay until payday
which is 10 days later. No response at all is ridiculous.
| | Still, 24 hours later nothing. Obviously I don't want to bombard them, but
I do know that Bricklink messages still occasionally get sent to spam, and I
have not yet sent a message directly to their personal account.
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I always send a copy of any BL message to the buyer's email.
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| | | | | Author: | 1001bricks | | Posted: | Jul 13, 2022 09:03 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 29 times | | Topic: | Problem Order | |
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| In Problem Order, Caroline77 writes:
| | As the title states, how often would you think is too often for a payment reminder?
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Here I almost never send a reminder.
Sometimes people have problems, and often come back to you when solved.
So I wait 15 days up to 2 months (when I remember to check unpaid orders) and
then simply start the NPB. Or if buyer is a customer for a long time I may start
with a personnal e-mail before NPB a week later...
I've never understood shops with strict and short delays ("turnover" they
say).
I think they just lose orders, and sometimes buyers.
We don't work before the payment.
And accounting wise, the order isn't counted until paid, so it doesn't
matter either.
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