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| | | Author: | George_Lucy  | | Posted: | Jul 11, 2022 08:18 | | Subject: | When does seller responsibility for order end | | Viewed: | 275 times | | Topic: | Help | |
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| I have an order with a buyer in another country and he told me that 50 out of
70 pieces are smushed and no longer usable. The issue I have is this. I sent
the package in a pretty big box to a distribution center who than more than likely
unpacked it and sent it with other stuff to him. I have asked him for a picture
of the original box which he for some reason has not sent me. The question is
if it was removed (which it was) and repacked how can I be liable for the damage?
The parts amount to about $70.00 and I basically got an email saying
they were smushed and please refund $70 to my PP account. Thanks. He also said
he sent me picture but I have never seen them. Just wondering if any one else
had this problem.
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| | | | | Author: | tons_of_bricks | | Posted: | Jul 11, 2022 08:27 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 63 times | | Topic: | Help | |
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| In Help, George_Lucy writes:
| | I have an order with a buyer in another country and he told me that 50 out of
70 pieces are smushed and no longer usable. The issue I have is this. I sent
the package in a pretty big box to a distribution center who than more than likely
unpacked it and sent it with other stuff to him. I have asked him for a picture
of the original box which he for some reason has not sent me. The question is
if it was removed (which it was) and repacked how can I be liable for the damage?
The parts amount to about $70.00 and I basically got an email saying
they were smushed and please refund $70 to my PP account. Thanks. He also said
he sent me picture but I have never seen them. Just wondering if any one else
had this problem.
|
Well, I personally wouldn't do anything without pictures, so make sure you
get them. In my opinion, orders that are shipped to distribution centers are
seller's responsibility only until it is delivered to the center. At that
point, I have completed my end of the deal, shipping it to the address given.
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| | | | | Author: | 1001bricks | | Posted: | Jul 11, 2022 08:32 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 60 times | | Topic: | Help | |
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| Never.
But basically, ask for a picture, ask again.
Prepare for a PayPal dispute and to loose money (see first line).
A seller's life.
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| | | | | Author: | jennnifer | | Posted: | Jul 11, 2022 08:46 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 72 times | | Topic: | Help | |
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| In Help, George_Lucy writes:
| | I have an order with a buyer in another country and he told me that 50 out of
70 pieces are smushed and no longer usable. The issue I have is this. I sent
the package in a pretty big box to a distribution center who than more than likely
unpacked it and sent it with other stuff to him. I have asked him for a picture
of the original box which he for some reason has not sent me. The question is
if it was removed (which it was) and repacked how can I be liable for the damage?
The parts amount to about $70.00 and I basically got an email saying
they were smushed and please refund $70 to my PP account. Thanks. He also said
he sent me picture but I have never seen them. Just wondering if any one else
had this problem.
|
Once it arrives at the distribution center and is opened by a third party, you
can't possibly be responsible for what happens thereafter. Do you by chance
have an image of the package you sent? It might help to prove you sent the items
properly in a box.
I've taken to photographing both the contents of the order and the final
package. It helps with disputes of every variety. Most people magically recant
when presented with this kind of evidence.
Good luck,
Jen
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| | | | | | | Author: | 1001bricks | | Posted: | Jul 11, 2022 08:56 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 59 times | | Topic: | Help | |
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| | | Once it arrives at the distribution center and is opened by a third party, you
can't possibly be responsible for what happens thereafter.
|
LOL, this is an obsolete concept, sorry to say 
You go to the MacDo drive-in and paid 4$ for an ice cream.
The guy comes at the window and tells you "Sorry, no ice-cream, no refund - I
had it but it felt on the floor because this other seller bumped me". It's
not my fault.
You say: "Fine, that seems normal!".
In short, buyer sends money to get goods, not to MAYBE get goods.
Seller is responsible whatever happens in the middle. The fact seller can be
insured or refunded is another problem, it's his problem.
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| | | | | | | | | Author: | randyipp | | Posted: | Jul 11, 2022 09:08 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 54 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | | | Once it arrives at the distribution center and is opened by a third party, you
can't possibly be responsible for what happens thereafter.
|
LOL, this is an obsolete concept, sorry to say
You go to the MacDo drive-in and paid 4$ for an ice cream.
The guy comes at the window and tells you "Sorry, no ice-cream, no refund - I
had it but it felt on the floor because this other seller bumped me". It's
not my fault.
You say: "Fine, that seems normal!".
In short, buyer sends money to get goods, not to MAYBE get goods.
Seller is responsible whatever happens in the middle. The fact seller can be
insured or refunded is another problem, it's his problem.
|
Your analogy is a bit off.
It's more like you order an Ice cream from MacDo and have it delivered by
Uber eats. The Uber eats driver shows up with that ice cream but instead of
handing it to you they throw the ice cream on the ground.
Do you call MacDo and complain or do you ask the 3rd party for a refund, in this
case Uber eats who did not deliver what you ordered in the condition as expected.
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 11, 2022 09:12 | | Subject: | (Cancelled) | | Viewed: | 45 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 11, 2022 09:15 | | Subject: | (Cancelled) | | Viewed: | 52 times | | Topic: | Help | |
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| | Sorry, your analogy is right, I misunderstood the ‘distribution center’ bit. |
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| | | | | | | | | Author: | George_Lucy | | Posted: | Jul 11, 2022 09:12 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 56 times | | Topic: | Help | |
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| This makes zero sense. The buyer is trusting the distribution center to receive
his parts. If I get them to the distribution center and they remove and repackage
the goods how could you say they are not responsible if damaged? If it is delivered
to the center and than they lose it would I be responsible? This would open up
a new scam for many.
In Help, 1001bricks writes:
| | | | Once it arrives at the distribution center and is opened by a third party, you
can't possibly be responsible for what happens thereafter.
|
LOL, this is an obsolete concept, sorry to say
You go to the MacDo drive-in and paid 4$ for an ice cream.
The guy comes at the window and tells you "Sorry, no ice-cream, no refund - I
had it but it felt on the floor because this other seller bumped me". It's
not my fault.
You say: "Fine, that seems normal!".
In short, buyer sends money to get goods, not to MAYBE get goods.
Seller is responsible whatever happens in the middle. The fact seller can be
insured or refunded is another problem, it's his problem.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 11, 2022 09:28 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 45 times | | Topic: | Help | |
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| In Help, George_Lucy writes:
| | This makes zero sense. The buyer is trusting the distribution center to receive
his parts.
|
No, the buyer paid YOU to receive items.
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 11, 2022 09:53 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 41 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | In Help, George_Lucy writes:
| | This makes zero sense. The buyer is trusting the distribution center to receive
his parts.
|
No, the buyer paid YOU to receive items.
|
I have won a PayPal claim in the past where the buyer claimed not received when
they ordered via a freight forwarder. They used the freight forwarder's address
as their paypal address, and I could prove it had been received there.
Obviously this one is different as the buyer is claiming damage instead of not
received.
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| | | | | | | | | | | | | Author: | George_Lucy | | Posted: | Jul 11, 2022 09:56 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 40 times | | Topic: | Help | |
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| Than the buyer should have had me ship it directly to them. I am now 100% sure
it was repacked and sent to him. If that is the case I will let PP decide. I
did my part they failed him.
In Help, 1001bricks writes:
| | In Help, George_Lucy writes:
| | This makes zero sense. The buyer is trusting the distribution center to receive
his parts.
|
No, the buyer paid YOU to receive items.
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 11, 2022 09:58 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 36 times | | Topic: | Help | |
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| I didn't talk about this, yours, specific case, but the general responsability
of sellers.
Which also depends your PayPal Terms (which may differ) and your Laws (same).
Sylvian
In Help, George_Lucy writes:
| | Than the buyer should have had me ship it directly to them. I am now 100% sure
it was repacked and sent to him. If that is the case I will let PP decide. I
did my part they failed him.
In Help, 1001bricks writes:
| | In Help, George_Lucy writes:
| | This makes zero sense. The buyer is trusting the distribution center to receive
his parts.
|
No, the buyer paid YOU to receive items.
|
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 11, 2022 09:29 | | Subject: | (Cancelled) | | Viewed: | 40 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | | | | | Author: | jennnifer | | Posted: | Jul 11, 2022 09:21 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 53 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | | | Once it arrives at the distribution center and is opened by a third party, you
can't possibly be responsible for what happens thereafter.
|
LOL, this is an obsolete concept, sorry to say
|
I disagree completely. I am only responsible for the order arriving safely at
its delivery address. If I contracted with the distribution center, that's
another story.
Otherwise, if they want a refund, I need to see an image of the damaged box where
it was delivered with no other shipping labels or markings.
"I had my order sent to my uncle Joe's house and he spilled coffee on it
when bringing it to my house."
Sorry, no.
Jen
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| | | | | | | | | | | Author: | SurplusParts | | Posted: | Jul 11, 2022 09:25 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, jennnifer writes:
| | In Help, 1001bricks writes:
| | | | Once it arrives at the distribution center and is opened by a third party, you
can't possibly be responsible for what happens thereafter.
|
LOL, this is an obsolete concept, sorry to say
|
I disagree completely. I am only responsible for the order arriving safely at
its delivery address. If I contracted with the distribution center, that's
another story.
Otherwise, if they want a refund, I need to see an image of the damaged box where
it was delivered with no other shipping labels or markings.
"I had my order sent to my uncle Joe's house and he spilled coffee on it
when bringing it to my house."
Sorry, no.
Jen
|
Totally agree. You responsibility as a seller is to get it to the distribution
centre. If it has arrived there safely then you have completed your contract
with the buyer.
I always get nervous when i get orders that want me to ship it to these centres.
They are much rarer in Australia luckily but not uncommon. I have completed
several orders to US via this method despite not shipping to the US.
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 11, 2022 09:31 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 42 times | | Topic: | Help | |
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| | | Totally agree. You responsibility as a seller is to get it to the distribution
centre.
|
Good luck with a PayPal dispute/claim about non-delivery.
It's NOT what PayPal Terms state.
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| | | | | | | | | | | | | | | Author: | jennnifer | | Posted: | Jul 11, 2022 09:35 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 43 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | | | Totally agree. You responsibility as a seller is to get it to the distribution
centre.
|
Good luck with a PayPal dispute/claim about non-delivery.
It's NOT what PayPal Terms state.
|
The Paypal terms state that I am responsible for the order arriving at a different
address than the one on the label?
Jen
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| | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 11, 2022 09:38 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 49 times | | Topic: | Help | |
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| In Help, jennnifer writes:
| | In Help, 1001bricks writes:
| | | | Totally agree. You responsibility as a seller is to get it to the distribution
centre.
|
Good luck with a PayPal dispute/claim about non-delivery.
It's NOT what PayPal Terms state.
|
The Paypal terms state that I am responsible for the order arriving at a different
address than the one on the label?
|
Absolutely; normally you HAVE to deliver or make it delivered to the PayPal account
address.
If it arrived somewhere else, PayPal will conclude the buyer didn't receive
it at his address, which is your problem.
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| | | | | | | | | | | | | | | | | | | Author: | runner.caller | | Posted: | Jul 11, 2022 09:51 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 42 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | In Help, jennnifer writes:
| | In Help, 1001bricks writes:
| | | | Totally agree. You responsibility as a seller is to get it to the distribution
centre.
|
Good luck with a PayPal dispute/claim about non-delivery.
It's NOT what PayPal Terms state.
|
The Paypal terms state that I am responsible for the order arriving at a different
address than the one on the label?
|
Absolutely; normally you HAVE to deliver or make it delivered to the PayPal account
address.
If it arrived somewhere else, PayPal will conclude the buyer didn't receive
it at his address, which is your problem.
|
In this case though, the buyer is changing their BL and Paypal address to the
distribution center's address.
They then have a secondary deal worked out with the distribution center to get
their items.
So paypal dispute team will see that it has indeed been delivered to the paypal
address.
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| | | | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 11, 2022 09:54 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 37 times | | Topic: | Help | |
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| | | So paypal dispute team will see that it has indeed been delivered to the paypal
address.
|
But in this case, the buyer will claim damaged, instead of not delivered.
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| | | | | | | | | | | | | | | | | | | | | | | Author: | runner.caller | | Posted: | Jul 11, 2022 09:58 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | | | So paypal dispute team will see that it has indeed been delivered to the paypal
address.
|
But in this case, the buyer will claim damaged, instead of not delivered.
|
Oh ya, might be SOL on an INAD case... that's no fun.
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| | | | | | | | | | | | | | | | | | | Author: | jennnifer | | Posted: | Jul 11, 2022 10:52 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 42 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | In Help, jennnifer writes:
| | In Help, 1001bricks writes:
| | | | Totally agree. You responsibility as a seller is to get it to the distribution
centre.
|
Good luck with a PayPal dispute/claim about non-delivery.
It's NOT what PayPal Terms state.
|
The Paypal terms state that I am responsible for the order arriving at a different
address than the one on the label?
|
Absolutely; normally you HAVE to deliver or make it delivered to the PayPal account
address.
If it arrived somewhere else, PayPal will conclude the buyer didn't receive
it at his address, which is your problem.
|
The distribution center IS the address on the label and the one that came through
with the payment.
Jen
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| | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 11, 2022 10:53 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 45 times | | Topic: | Help | |
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| In Help, jennnifer writes:
| | In Help, 1001bricks writes:
| | In Help, jennnifer writes:
| | In Help, 1001bricks writes:
| | | | Totally agree. You responsibility as a seller is to get it to the distribution
centre.
|
Good luck with a PayPal dispute/claim about non-delivery.
It's NOT what PayPal Terms state.
|
The Paypal terms state that I am responsible for the order arriving at a different
address than the one on the label?
|
Absolutely; normally you HAVE to deliver or make it delivered to the PayPal account
address.
If it arrived somewhere else, PayPal will conclude the buyer didn't receive
it at his address, which is your problem.
|
The distribution center IS the address on the label and the one that came through
with the payment.
|
Donno.
I discussed generic responsability, not this very one case - very sorry about
this.
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| | | | | | | | | | | | | | | Author: | SurplusParts | | Posted: | Jul 11, 2022 09:38 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 37 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | | | Totally agree. You responsibility as a seller is to get it to the distribution
centre.
|
Good luck with a PayPal dispute/claim about non-delivery.
It's NOT what PayPal Terms state.
|
I would agree that there is a grey area with distribution centres in regards
to paypal disputes.
But if i have an order and i have it delivered to the address on the order with
proof of delivery then my end of the deal is done.
The buyers problem is then with the distribution centre, not the original seller.
However, how do you prove that the damage has been done after delivery to the
distribution centre? That is the problem i guess.
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| | | | | | | | | | | | | | | Author: | George_Lucy | | Posted: | Jul 11, 2022 09:57 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 37 times | | Topic: | Help | |
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| The PP address is the distribution center so deliver is not the issue.
In Help, 1001bricks writes:
| | | | Totally agree. You responsibility as a seller is to get it to the distribution
centre.
|
Good luck with a PayPal dispute/claim about non-delivery.
It's NOT what PayPal Terms state.
|
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| | | | | Author: | BricksOfFaith | | Posted: | Jul 11, 2022 08:58 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 54 times | | Topic: | Help | |
|
| In Help, George_Lucy writes:
| | I have an order with a buyer in another country and he told me that 50 out of
70 pieces are smushed and no longer usable. The issue I have is this. I sent
the package in a pretty big box to a distribution center who than more than likely
unpacked it and sent it with other stuff to him. I have asked him for a picture
of the original box which he for some reason has not sent me. The question is
if it was removed (which it was) and repacked how can I be liable for the damage?
The parts amount to about $70.00 and I basically got an email saying
they were smushed and please refund $70 to my PP account. Thanks. He also said
he sent me picture but I have never seen them. Just wondering if any one else
had this problem.
|
Hmm… that sounds extremely fishy… Does he expect you to be like, “Oh no! I’m
so sorry that I accidentally squished your parts over seas in a distribution
center that God only knows where it is! I’m so sorry I did that! Here! Take my
money!”
I mean, that fact that he just demanded 70 dollars from your PayPal seems very,
not right. I would probe for information, and like others have said, pictures!
Look at this situation as a learning experience! 😂
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| | | | | | | Author: | BricksOfFaith | | Posted: | Jul 11, 2022 09:00 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 43 times | | Topic: | Help | |
|
| In Help, BricksOfFaith writes:
| | In Help, George_Lucy writes:
| | I have an order with a buyer in another country and he told me that 50 out of
70 pieces are smushed and no longer usable. The issue I have is this. I sent
the package in a pretty big box to a distribution center who than more than likely
unpacked it and sent it with other stuff to him. I have asked him for a picture
of the original box which he for some reason has not sent me. The question is
if it was removed (which it was) and repacked how can I be liable for the damage?
The parts amount to about $70.00 and I basically got an email saying
they were smushed and please refund $70 to my PP account. Thanks. He also said
he sent me picture but I have never seen them. Just wondering if any one else
had this problem.
|
Hmm… that sounds extremely fishy… Does he expect you to be like, “Oh no! I’m
so sorry that I accidentally squished your parts over seas in a distribution
center that God only knows where it is! I’m so sorry I did that! Here! Take my
money!”
I mean, that fact that he just demanded 70 dollars from your PayPal seems very,
not right. I would probe for information, and like others have said, pictures!
Look at this situation as a learning experience! 😂
|
Side note- preparing for situations like this, I have it in my terms “After package
has been placed in the care of the United States Postal Service, Bricks of Faith
is no longer responsible for the buyers order.”
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| | | | | | | | | Author: | 1001bricks | | Posted: | Jul 11, 2022 09:02 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 41 times | | Topic: | Help | |
|
| | | Side note- preparing for situations like this, I have it in my terms “After package
has been placed in the care of the United States Postal Service, Bricks of Faith
is no longer responsible for the buyers order.”
|
It's not modern and not valid (even if still legal in your Country, I don't
know); PayPal will defend the buyer in 99.9% cases.
https://www.bricklink.com/message.asp?ID=1350157
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| | | | | | | | | | | Author: | BricksOfFaith | | Posted: | Jul 11, 2022 09:04 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 39 times | | Topic: | Help | |
|
| In Help, 1001bricks writes:
| | | | Side note- preparing for situations like this, I have it in my terms “After package
has been placed in the care of the United States Postal Service, Bricks of Faith
is no longer responsible for the buyers order.”
|
It's not modern and not valid (even if still legal in your Country, I don't
know); PayPal will defend the buyer in 99.9% cases.
https://www.bricklink.com/message.asp?ID=1350157
|
And I thought I would have a chance 🙄 so I write out terms and bust my butt
doing so, and it ain’t even legally Valid??
|
|
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 11, 2022 09:07 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 43 times | | Topic: | Help | |
|
| In Help, BricksOfFaith writes:
| | In Help, 1001bricks writes:
| | | | Side note- preparing for situations like this, I have it in my terms “After package
has been placed in the care of the United States Postal Service, Bricks of Faith
is no longer responsible for the buyers order.”
|
It's not modern and not valid (even if still legal in your Country, I don't
know); PayPal will defend the buyer in 99.9% cases.
https://www.bricklink.com/message.asp?ID=1350157
|
And I thought I would have a chance 🙄 so I write out terms and bust my butt
doing so, and it ain’t even legally Valid??
|
PayPal doesn't care your Terms, whatever's written.
Much more, you can't be sure buyer read them or understood them.
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| | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jul 11, 2022 09:30 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, BricksOfFaith writes:
| | In Help, 1001bricks writes:
| | | | Side note- preparing for situations like this, I have it in my terms “After package
has been placed in the care of the United States Postal Service, Bricks of Faith
is no longer responsible for the buyers order.”
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It's not modern and not valid (even if still legal in your Country, I don't
know); PayPal will defend the buyer in 99.9% cases.
https://www.bricklink.com/message.asp?ID=1350157
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And I thought I would have a chance 🙄 so I write out terms and bust my butt
doing so, and it ain’t even legally Valid??
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You accept PayPal so you have to observe THEIR terms. Neither BrickLink nor PayPal
is interested in enforcing your terms where they conflict with theirs.
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| | | | | | | | | | | | | Author: | calebfishn | | Posted: | Jul 11, 2022 15:24 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 56 times | | Topic: | Help | |
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| In Help, BricksOfFaith writes:
| | In Help, 1001bricks writes:
| | | | Side note- preparing for situations like this, I have it in my terms “After package
has been placed in the care of the United States Postal Service, Bricks of Faith
is no longer responsible for the buyers order.”
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It's not modern and not valid (even if still legal in your Country, I don't
know); PayPal will defend the buyer in 99.9% cases.
https://www.bricklink.com/message.asp?ID=1350157
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And I thought I would have a chance 🙄 so I write out terms and bust my butt
doing so, and it ain’t even legally Valid??
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The terms you write, (and this is also true of every seller's terms) have
no ability to supercede laws from a higher authority, even if the other party
accepted the terms. In many jurisdictions it is not legal to place terms in a
contract that are contrary to existing legislation, and the contract will be
invalid. Basically, people cannot sign away their rights. For example, my province
has a legal minimum wage. If you signed a contract to work for me for a wage
below that minimum, the contract would have no legal validity, no matter how
carefully you write it.
This is why I usually don't recommend that sellers devote a lot of energy
writing all sorts of terms for their Bricklink Store in order to protect themselves.
The Bricklink Terms of Service, Paypal's rules, governmental regulations,
etc. all supersede anything you can write. Instead, sellers should use their
terms to explain how the seller will protect the buyer. The best protection for
sellers is not "terms" but rather good business practices.
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| | | | | | | | | | | Author: | rab1234 | | Posted: | Jul 11, 2022 17:24 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 33 times | | Topic: | Help | |
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| I haven't had a lot of Paypal cases opened against me (less than 5 I'm
sure), but they've found for me 100% of the time as the seller. So not sure
why you're saying they almost always side with the buyer.
In Help, 1001bricks writes:
| | | | Side note- preparing for situations like this, I have it in my terms “After package
has been placed in the care of the United States Postal Service, Bricks of Faith
is no longer responsible for the buyers order.”
|
It's not modern and not valid (even if still legal in your Country, I don't
know); PayPal will defend the buyer in 99.9% cases.
https://www.bricklink.com/message.asp?ID=1350157
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 11, 2022 17:37 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 31 times | | Topic: | Help | |
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| In Help, rab1234 writes:
| | I haven't had a lot of Paypal cases opened against me (less than 5 I'm
sure), but they've found for me 100% of the time as the seller. So not sure
why you're saying they almost always side with the buyer.
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Because I'm 60,000 orders and 16 years here? But hey, I may be wrong.
It's all depend the value (ex: 10$ and tracking is fine, but 500$ and no
proof of reception...), but also the history/risk rate of the buyer, yours, many
things.
Just read your PayPal terms to see WHEN exactly you're "protected"?
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| | | | | | | | | | | | | | | Author: | rab1234 | | Posted: | Jul 11, 2022 17:45 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 46 times | | Topic: | Help | |
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| As I said, it's very infrequent for me to have a problem order, but all the
claims against me have been for "undelivered" when USPS tracking showed successful
delivery. I guess it doesn't help that buyers who have opened cases have
also over-communicated and caught themselves in lies and/or threats for no good
reason (which of course get included in the Paypal claims). I recall one of
the cases, Paypal found in my favor (seller's) literally 3 seconds after
submitting proof of delivery.
In Help, 1001bricks writes:
| | In Help, rab1234 writes:
| | I haven't had a lot of Paypal cases opened against me (less than 5 I'm
sure), but they've found for me 100% of the time as the seller. So not sure
why you're saying they almost always side with the buyer.
|
Because I'm 60,000 orders and 16 years here? But hey, I may be wrong.
It's all depend the value (ex: 10$ and tracking is fine, but 500$ and no
proof of reception...), but also the history/risk rate of the buyer, yours, many
things.
Just read your PayPal terms to see WHEN exactly you're "protected"?
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| | | | | | | | | Author: | SurplusParts | | Posted: | Jul 11, 2022 09:22 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 41 times | | Topic: | Help | |
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| In Help, BricksOfFaith writes:
| | In Help, BricksOfFaith writes:
| | In Help, George_Lucy writes:
| | I have an order with a buyer in another country and he told me that 50 out of
70 pieces are smushed and no longer usable. The issue I have is this. I sent
the package in a pretty big box to a distribution center who than more than likely
unpacked it and sent it with other stuff to him. I have asked him for a picture
of the original box which he for some reason has not sent me. The question is
if it was removed (which it was) and repacked how can I be liable for the damage?
The parts amount to about $70.00 and I basically got an email saying
they were smushed and please refund $70 to my PP account. Thanks. He also said
he sent me picture but I have never seen them. Just wondering if any one else
had this problem.
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Hmm… that sounds extremely fishy… Does he expect you to be like, “Oh no! I’m
so sorry that I accidentally squished your parts over seas in a distribution
center that God only knows where it is! I’m so sorry I did that! Here! Take my
money!”
I mean, that fact that he just demanded 70 dollars from your PayPal seems very,
not right. I would probe for information, and like others have said, pictures!
Look at this situation as a learning experience! 😂
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Side note- preparing for situations like this, I have it in my terms “After package
has been placed in the care of the United States Postal Service, Bricks of Faith
is no longer responsible for the buyers order.”
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So who is responsible for the order then after it has been placed with USPS?
USPS is a company that you are sub-contracting to move goods from you, the seller,
to the buyer. The original contract is between you the seller and the buyer.
So to protect yourself against loss you can take out insurance etc with USPS
(which can be charged to the buyer). Then if the order is lost you can claim
a refund which can then be passed onto the buyer.
Otherwise, you the seller are always 100% responsible for your orders and you
will 99.9% of time lose disputes with paypal if the order is lost and you have
no protection.
Your terms are worth nothing sorry. You could write anything in your terms you
like, but at the end of the day you are running a business however you choose
to look at it. And businesses have to be responsible for your orders.
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| | | | | Author: | runner.caller | | Posted: | Jul 11, 2022 09:22 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 54 times | | Topic: | Help | |
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| In Help, George_Lucy writes:
| | Just wondering if any one else
had this problem.
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I almost had this problem, once.
Buyer used a freight forwarder, but was trying to play if off like I was sending
it to their family member.
As far as I know, if you send it to a freight forwarder, your responsibility
as a seller ends once it shows delivered to that address.
Them:
Let me ask , did you send the order to the correct address for me?
My family at that address hasn't received your item yet
My address is in PORTLAND, OR 97233
XXXXXXXXX KNOWN FF ADDRESS
Portland
OR 97233
USA
Phone:XXXXXX
Did u missed something ?
Pls check , tks u very much
Me:
I told them that it arrived based on the USPS tracking number.
Their response:
I know the package arrived on March 18th, the problem is they still can't
find the package you sent me, while the order others have received .
I need a signature confirming receipt, if it is exactly my family member received,
I will not bother you anymore
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| | | | | Author: | zorbanj | | Posted: | Jul 11, 2022 09:33 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 43 times | | Topic: | Help | |
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| In Help, George_Lucy writes:
| | I have an order with a buyer in another country and he told me that 50 out of
70 pieces are smushed and no longer usable. The issue I have is this. I sent
the package in a pretty big box to a distribution center who than more than likely
unpacked it and sent it with other stuff to him. I have asked him for a picture
of the original box which he for some reason has not sent me.
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I think we can both guess the reason.
| | The question is
if it was removed (which it was) and repacked how can I be liable for the damage?
|
Your responsibility ends when it is delivered. If this package was delivered
to the buyer's home and he accidentally ran the package over, would you be
responsible? Buyer should take this up with the freight forwarder.
| | The parts amount to about $70.00 and I basically got an email saying
they were smushed and please refund $70 to my PP account. Thanks.
He also said
he sent me picture but I have never seen them. Just wondering if any one else
had this problem.
|
I can recall 2 instances.
The first one was a friendly interaction. I asked the buyer to reach out to the
freight forwarder and see if they had photos of the package I sent. Some take
photos to protect themselves against claims. There was a photo of the intact
package and the freight forwarder reimbursed the buyer.
Second one was a scam like your situation appears to be. I asked the buyer either
send photos of the damage or return the package. Buyer filed a PP claim. PP asked
the buyer to return the package and buyer and to pay shipping. Buyer disappeared.
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| | | | | | | Author: | George_Lucy | | Posted: | Jul 11, 2022 10:02 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 41 times | | Topic: | Help | |
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| To clarify a few things. The PP address is a distribution center in USA. That
was delivered to that address so I am covered for that. I just heard from the
buyer and he says he threw the box away but remembers it being and I quote. "A
soft white box no printing". That is not true it was shipped in a Usps shoe box.
They 100% repacked it and sent it to him. If I responsible for that we should
all be concerned.
In Help, zorbanj writes:
| | In Help, George_Lucy writes:
| | I have an order with a buyer in another country and he told me that 50 out of
70 pieces are smushed and no longer usable. The issue I have is this. I sent
the package in a pretty big box to a distribution center who than more than likely
unpacked it and sent it with other stuff to him. I have asked him for a picture
of the original box which he for some reason has not sent me.
|
I think we can both guess the reason.
| | The question is
if it was removed (which it was) and repacked how can I be liable for the damage?
|
Your responsibility ends when it is delivered. If this package was delivered
to the buyer's home and he accidentally ran the package over, would you be
responsible? Buyer should take this up with the freight forwarder.
| | The parts amount to about $70.00 and I basically got an email saying
they were smushed and please refund $70 to my PP account. Thanks.
He also said
he sent me picture but I have never seen them. Just wondering if any one else
had this problem.
|
I can recall 2 instances.
The first one was a friendly interaction. I asked the buyer to reach out to the
freight forwarder and see if they had photos of the package I sent. Some take
photos to protect themselves against claims. There was a photo of the intact
package and the freight forwarder reimbursed the buyer.
Second one was a scam like your situation appears to be. I asked the buyer either
send photos of the damage or return the package. Buyer filed a PP claim. PP asked
the buyer to return the package and buyer and to pay shipping. Buyer disappeared.
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| | | | | | | | | Author: | peregrinator | | Posted: | Jul 11, 2022 10:07 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 42 times | | Topic: | Help | |
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| In Help, George_Lucy writes:
| | To clarify a few things. The PP address is a distribution center in USA. That
was delivered to that address so I am covered for that. I just heard from the
buyer and he says he threw the box away but remembers it being and I quote. "A
soft white box no printing". That is not true it was shipped in a Usps shoe box.
They 100% repacked it and sent it to him. If I responsible for that we should
all be concerned.
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Well, yes, if the buyer is telling the truth then the distribution center repackaged
it. But there's not much reason to think he's telling the truth.
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| | | | | | | | | Author: | zorbanj | | Posted: | Jul 11, 2022 10:16 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 42 times | | Topic: | Help | |
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| You are covered against an item not received claim. You are *not* covered against
an item not as described claim. Your situation is one reason some sellers will
not ship to freight forwarders.
In Help, George_Lucy writes:
| | To clarify a few things. The PP address is a distribution center in USA. That
was delivered to that address so I am covered for that. I just heard from the
buyer and he says he threw the box away but remembers it being and I quote. "A
soft white box no printing". That is not true it was shipped in a Usps shoe box.
They 100% repacked it and sent it to him. If I responsible for that we should
all be concerned.
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| | | | | | | | | | | Author: | George_Lucy | | Posted: | Jul 11, 2022 10:26 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 48 times | | Topic: | Help | |
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| So if the package was insured would USPS cover it?
In Help, zorbanj writes:
| | You are covered against an item not received claim. You are *not* covered against
an item not as described claim. Your situation is one reason some sellers will
not ship to freight forwarders.
In Help, George_Lucy writes:
| | To clarify a few things. The PP address is a distribution center in USA. That
was delivered to that address so I am covered for that. I just heard from the
buyer and he says he threw the box away but remembers it being and I quote. "A
soft white box no printing". That is not true it was shipped in a Usps shoe box.
They 100% repacked it and sent it to him. If I responsible for that we should
all be concerned.
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| | | | | | | | | | | | | Author: | zorbanj | | Posted: | Jul 11, 2022 10:45 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 47 times | | Topic: | Help | |
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| No, unless the package was damaged during transit to the freight forwarder. Maybe
the freight forwarder repackaged it because it came in damaged.
In Help, George_Lucy writes:
| | So if the package was insured would USPS cover it?
In Help, zorbanj writes:
| | You are covered against an item not received claim. You are *not* covered against
an item not as described claim. Your situation is one reason some sellers will
not ship to freight forwarders.
In Help, George_Lucy writes:
| | To clarify a few things. The PP address is a distribution center in USA. That
was delivered to that address so I am covered for that. I just heard from the
buyer and he says he threw the box away but remembers it being and I quote. "A
soft white box no printing". That is not true it was shipped in a Usps shoe box.
They 100% repacked it and sent it to him. If I responsible for that we should
all be concerned.
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| | | | | | | Author: | George_Lucy | | Posted: | Jul 11, 2022 10:02 | | Subject: | Re: When does seller responsibility for order end | | Viewed: | 43 times | | Topic: | Help | |
|
| To clarify a few things. The PP address is a distribution center in USA. That
was delivered to that address so I am covered for that. I just heard from the
buyer and he says he threw the box away but remembers it being and I quote. "A
soft white box no printing". That is not true it was shipped in a Usps shoe box.
They 100% repacked it and sent it to him. If I responsible for that we should
all be concerned.
In Help, zorbanj writes:
| | In Help, George_Lucy writes:
| | I have an order with a buyer in another country and he told me that 50 out of
70 pieces are smushed and no longer usable. The issue I have is this. I sent
the package in a pretty big box to a distribution center who than more than likely
unpacked it and sent it with other stuff to him. I have asked him for a picture
of the original box which he for some reason has not sent me.
|
I think we can both guess the reason.
| | The question is
if it was removed (which it was) and repacked how can I be liable for the damage?
|
Your responsibility ends when it is delivered. If this package was delivered
to the buyer's home and he accidentally ran the package over, would you be
responsible? Buyer should take this up with the freight forwarder.
| | The parts amount to about $70.00 and I basically got an email saying
they were smushed and please refund $70 to my PP account. Thanks.
He also said
he sent me picture but I have never seen them. Just wondering if any one else
had this problem.
|
I can recall 2 instances.
The first one was a friendly interaction. I asked the buyer to reach out to the
freight forwarder and see if they had photos of the package I sent. Some take
photos to protect themselves against claims. There was a photo of the intact
package and the freight forwarder reimbursed the buyer.
Second one was a scam like your situation appears to be. I asked the buyer either
send photos of the damage or return the package. Buyer filed a PP claim. PP asked
the buyer to return the package and buyer and to pay shipping. Buyer disappeared.
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| | | | | Author: | popsicle | | Posted: | Jul 11, 2022 09:58 | | Subject: | (Cancelled) | | Viewed: | 53 times | | Topic: | Help | |
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| | (Cancelled) |
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USA, New Jersey
France, Provence-Alpes-Côte d'Azur
United Kingdom, England
Australia, Victoria
Canada, Ontario
