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| | | Author: | Captain_Q  | | Posted: | Jun 30, 2022 12:45 | | Subject: | Simple solution to the feedback problem | | Viewed: | 165 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Greetings fellow Bricklinkers,
I have a simple solution to what I see as one of the more frequent complaints
I see sellers have about bricklink, and it is the feedback system.
SOLUTION:
Switch the Lifetime Praise on the top right for the recent 6 Month Praise
available under the "Feedback" tab, as the first rating a buyer sees.
This will relieve smaller stores of the burden of a lifetime penalty for a
1st impression that can be overcome in 6 months instead, with proper corrections.
A store's reputation is one of the most valuable intangible assets it has.
And the metric for a store's reputation is the feedback system. If you have
a good reputation that means a buyer will feel more confident in committing to
a purchase knowing that the end result will leave them satisfied over being frustrated.
I personally buy and sell quite a bit on Bricklink and I find my first impression
of a store is not always correct because of how things are currently designed.
The current system be default shows a buyer what a stores lifetime Praise is
vs the most recent 6 months Praise. IMHO, the recent 6 months is more important
and should be the default for what a buyer will see on first impression.
Why the 6 Month over Lifetime? To me this tells me whether a store is currently
on track reputation wise, corrected problems, overcome issues resulting from
being a new seller. When a lifetime Praise for a small time / new seller may
forever be impacted by one single simple neutral that might literally say "No
problems".
I know from the first impression that if the lifetime states 80% praise then
I am very hesitant to buy. I follow that up by looking at the 6 month and if
the praise 100% then that first impression is erased for me. But for those that
don't know to look at the more important 6 month Praise may forever be turned
off and go to another store.
NOTE: 1
I have provided my store as an example of what to switch. Lifetime can still
be found, but under "Feedback" tab where the current 6 month is at. I frankly
don't think this solution impacts my store personally, I however would appreciate
it as a buyer as well newer stores would benefit.
NOTE: 2
Ebay goes by a 12 month Recent feedback as default, as well other larger online
venues do something similar.
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| | | | | Author: | jennnifer | | Posted: | Jun 30, 2022 13:09 | | Subject: | Re: Simple solution to the feedback problem | | Viewed: | 36 times | | Topic: | Suggestions | |
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| This is a great idea and I hope they implement it!
Jen
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| | | | | Author: | peregrinator | | Posted: | Jun 30, 2022 14:03 | | Subject: | Re: Simple solution to the feedback problem | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, Captain_Q writes:
| | This will relieve smaller stores of the burden of a lifetime penalty for a
1st impression that can be overcome in 6 months instead, with proper corrections.
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What if the store has run into recent issues that aren't reflective of its
overall performance?
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| | | | | | | Author: | tons_of_bricks | | Posted: | Jun 30, 2022 14:07 | | Subject: | Re: Simple solution to the feedback problem | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, peregrinator writes:
| | In Suggestions, Captain_Q writes:
| | This will relieve smaller stores of the burden of a lifetime penalty for a
1st impression that can be overcome in 6 months instead, with proper corrections.
|
What if the store has run into recent issues that aren't reflective of its
overall performance?
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Then that'll be a good warning to be careful buying from them until their
issues are over, at which the negative score will beginning disappearing.
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| | | | | | | | | Author: | peregrinator | | Posted: | Jun 30, 2022 14:15 | | Subject: | Re: Simple solution to the feedback problem | | Viewed: | 33 times | | Topic: | Suggestions | |
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| In Suggestions, firestar246 writes:
| | In Suggestions, peregrinator writes:
| | In Suggestions, Captain_Q writes:
| | This will relieve smaller stores of the burden of a lifetime penalty for a
1st impression that can be overcome in 6 months instead, with proper corrections.
|
What if the store has run into recent issues that aren't reflective of its
overall performance?
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Then that'll be a good warning to be careful buying from them until their
issues are over, at which the negative score will beginning disappearing.
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Hmmm, well what if a store had a good number of sales in the past but not very
many in the past 6 months, and gets just one negative or neutral in that span?
Again, that would not be reflective of the store's overall performance, and
it's hardly fair to force a store to wait up to 6 months to clear their reputation
because of one bad rating, which may or may not have been deserved.
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Jun 30, 2022 14:48 | | Subject: | Re: Simple solution to the feedback problem | | Viewed: | 35 times | | Topic: | Suggestions | |
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| In Suggestions, peregrinator writes:
| | In Suggestions, firestar246 writes:
| | In Suggestions, peregrinator writes:
| | In Suggestions, Captain_Q writes:
| | This will relieve smaller stores of the burden of a lifetime penalty for a
1st impression that can be overcome in 6 months instead, with proper corrections.
|
What if the store has run into recent issues that aren't reflective of its
overall performance?
|
Then that'll be a good warning to be careful buying from them until their
issues are over, at which the negative score will beginning disappearing.
|
Hmmm, well what if a store had a good number of sales in the past but not very
many in the past 6 months, and gets just one negative or neutral in that span?
Again, that would not be reflective of the store's overall performance, and
it's hardly fair to force a store to wait up to 6 months to clear their reputation
because of one bad rating, which may or may not have been deserved.
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I like the lifetime rating as it gives a warning to check feedback. If the recent
six months are all good, then it is not a big deal.
Whereas if it is six months only then a bad seller can rack up loads of negatives,
sell elsewhere (or using another account against the ToS) for six months, then
get one feedback off a friend or fake account and they are back to 100%. Then
there is no warning to a buyer to check their feedback as they are 100% (from
one feedback).
If decay is introduced, I'd prefer it done on transactions rather than time.
So for example, the percentage could be done on the last 500 feedback (or less
if below this). That way a seller cannot lay dormant over summer and come back
at 100% just before Christmas.
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| | | | | | | | | | | | | Author: | Captain_Q | | Posted: | Jun 30, 2022 15:50 | | Subject: | Re: Simple solution to the feedback problem | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | In Suggestions, peregrinator writes:
| | In Suggestions, firestar246 writes:
| | In Suggestions, peregrinator writes:
| | In Suggestions, Captain_Q writes:
| | This will relieve smaller stores of the burden of a lifetime penalty for a
1st impression that can be overcome in 6 months instead, with proper corrections.
|
What if the store has run into recent issues that aren't reflective of its
overall performance?
|
Then that'll be a good warning to be careful buying from them until their
issues are over, at which the negative score will beginning disappearing.
|
Hmmm, well what if a store had a good number of sales in the past but not very
many in the past 6 months, and gets just one negative or neutral in that span?
Again, that would not be reflective of the store's overall performance, and
it's hardly fair to force a store to wait up to 6 months to clear their reputation
because of one bad rating, which may or may not have been deserved.
|
I like the lifetime rating as it gives a warning to check feedback. If the recent
six months are all good, then it is not a big deal.
Whereas if it is six months only then a bad seller can rack up loads of negatives,
sell elsewhere (or using another account against the ToS) for six months, then
get one feedback off a friend or fake account and they are back to 100%. Then
there is no warning to a buyer to check their feedback as they are 100% (from
one feedback).
If decay is introduced, I'd prefer it done on transactions rather than time.
So for example, the percentage could be done on the last 500 feedback (or less
if below this). That way a seller cannot lay dormant over summer and come back
at 100% just before Christmas.
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A seller with this mentality is going to be suspended long before they can take
advantage of a new cycle. If they are racking up negatives / complaints to some
how exploit this system then that means they are probably going to get a lot
of NSSs or forced to close by Admin.
Also if they are starting a new cycle and get 1 positive from a "friend" and
soon get a negative because they are attempting to exploit a buyer then they
are at 50% praise already and no one will want to buy from them for the new cycle.
It's going to be hard to sell with that type of feedback. Thus you just
made a good argument in using the 6 month over lifetime.
This is the point of using the 6 month, you have to constantly prove you are
up to the task. Which is not hard when you figure it out. And it's mostly
about respecting the buyer.
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| | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jun 30, 2022 16:41 | | Subject: | Re: Simple solution to the feedback problem | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | If decay is introduced, I'd prefer it done on transactions rather than time.
So for example, the percentage could be done on the last 500 feedback (or less
if below this). That way a seller cannot lay dormant over summer and come back
at 100% just before Christmas.
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I'd be happy with something like last 500 orders/last 6 months, whichever
is the greater.
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| | | | | | | Author: | Captain_Q | | Posted: | Jun 30, 2022 14:18 | | Subject: | Re: Simple solution to the feedback problem | | Viewed: | 40 times | | Topic: | Suggestions | |
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| In Suggestions, peregrinator writes:
| | In Suggestions, Captain_Q writes:
| | This will relieve smaller stores of the burden of a lifetime penalty for a
1st impression that can be overcome in 6 months instead, with proper corrections.
|
What if the store has run into recent issues that aren't reflective of its
overall performance?
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I think that can happen to anyone. But in 6 months any negative or neutral feedback
will still be seen in the lifetime Praise but will eventually evaporate from
6 month Praise as is the current system.
MY solution is for Bricklink to make a much higher emphasis on the 6 month recent
Praise as being more prominent over the Lifetime and thus more important in consideration
for buyers.
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| | | | | Author: | Sadler_Bricks | | Posted: | Jun 30, 2022 16:09 | | Subject: | Re: Simple solution to the feedback problem | | Viewed: | 34 times | | Topic: | Suggestions | |
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| This seems like a good idea. Good luck.
Sadler_bricks
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| | | | | Author: | tEoS | | Posted: | Jun 30, 2022 16:21 | | Subject: | Re: Simple solution to the feedback problem | | Viewed: | 38 times | | Topic: | Suggestions | |
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| The current system works fine.
I'm currently at a 99.92% positive rating. BL buyers are generous with their
FB, because there is no way I am that close to perfect.
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| | | | | | | Author: | BricksOfFaith | | Posted: | Jun 30, 2022 16:47 | | Subject: | Re: Simple solution to the feedback problem | | Viewed: | 60 times | | Topic: | Suggestions | |
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| In Suggestions, tEoS writes:
| | The current system works fine.
I'm currently at a 99.92% positive rating. BL buyers are generous with their
FB, because there is no way I am that close to perfect.
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You are that high because of how popular your store is! What about stores like
mine? If I get a negative or neutral, then my store might as well be closed forever
because my 100% will be dropped very low.
You on the other hand, your years of positive feedback trumps the single negative
you might get.
Another reason this is a good idea: they may have been a great store before,
But maybe now? Not so much!
I think this is an amazing idea!!!
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USA, Oregon
United Kingdom, England
