| Discussion Forum: Thread 322738 |
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| | | Author: | Leftoverbricks  | | Posted: | Jun 20, 2022 12:19 | | Subject: | Call it a day... some buyers | | Viewed: | 255 times | | Topic: | Selling | |
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| Received email from a buyer:
"What are shipping costs for the items in my shopping cart?"
I replied that I cannot look into carts. I have automated checkout so shipping
costs should be visible. I also explained that sometimes there are items without
weight and the shipping costs are "TBD". If that's the case, please email
me back which item has no weight listed and I come back to you.
Later that day I receive an order form the same buyer: 6 items in 4 lots, totalling
40 cents. Yes, 40 cents.
Buyer selects 'collect locally' for shipping (that is an option I'm
offering).
I mail back: do you really want to collect the items at my location? Because
he lives 1 hour by car from my location (you know what gasoline / benzine costs
today). No reply, instead he added an item to his order, a 2x2 white round plate
for 4 cents. So this makes the total worth of his order 44 cents!
Couple of minutes later I receive the question what the shipping costs would
be.
I answered that shipping would be € 1.97, according to the weight of the order
and my shipping policy.
Next I got an email to cancel his order because he longer needs the parts.
Holy moly!
I cancelled his order and calculated that he kept me busy for half a day. For
44 cents that never came into my pocket!
So let's call it a day.
Martin
BTW: if you want to add this buyer to your stop list, please contact me. Buyer
has a 15 FB rating which I think he doesn't deserve.
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| | | | | Author: | 1001bricks | | Posted: | Jun 20, 2022 12:25 | | Subject: | Re: Call it a day... some buyers | | Viewed: | 56 times | | Topic: | Selling | |
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| | | Later that day I receive an order form the same buyer: 6 items in 4 lots, totalling
40 cents. Yes, 40 cents.
Buyer selects 'collect locally' for shipping (that is an option I'm
offering).
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Set a minimum of 50€ if this is a problem?
| | I mail back: do you really want to collect the items at my location? Because
he lives 1 hour by car from my location (you know what gasoline / benzine costs
today). No reply, instead he added an item to his order, a 2x2 white round plate
for 4 cents. So this makes the total worth of his order 44 cents!
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Yes, but you're losing your time.
Either limit this option, or don't ask any question.
Some are happy to drive for 1 hour to pick 3 parts; they probably need to see
the shop.
| | I cancelled his order and calculated that he kept me busy for half a day. For
44 cents that never came into my pocket!
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Next time you'll get 200€ with almost zero work.
The life a shop is to be counted as an average, never every action separately.
Just like costs.
You lose 100€? Fine if you get 5000€, it's 2% - so you gained 98% it's
far better than 0 
| | BTW: if you want to add this buyer to your stop list, please contact me. Buyer
has a 15 FB rating which I think he doesn't deserve.
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Please do this - add restrictions - I'll gladly take more buyers 
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| | | | | | | Author: | 3001Bricks | | Posted: | Jun 20, 2022 12:59 | | Subject: | Re: Call it a day... some buyers | | Viewed: | 56 times | | Topic: | Selling | |
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| In Selling, 1001bricks writes:
| | | | Later that day I receive an order form the same buyer: 6 items in 4 lots, totalling
40 cents. Yes, 40 cents.
Buyer selects 'collect locally' for shipping (that is an option I'm
offering).
|
Set a minimum of 50€ if this is a problem?
| | I mail back: do you really want to collect the items at my location? Because
he lives 1 hour by car from my location (you know what gasoline / benzine costs
today). No reply, instead he added an item to his order, a 2x2 white round plate
for 4 cents. So this makes the total worth of his order 44 cents!
|
Yes, but you're losing your time.
Either limit this option, or don't ask any question.
Some are happy to drive for 1 hour to pick 3 parts; they probably need to see
the shop.
| | I cancelled his order and calculated that he kept me busy for half a day. For
44 cents that never came into my pocket!
|
Next time you'll get 200€ with almost zero work.
The life a shop is to be counted as an average, never every action separately.
Just like costs.
You lose 100€? Fine if you get 5000€, it's 2% - so you gained 98% it's
far better than 0
| | BTW: if you want to add this buyer to your stop list, please contact me. Buyer
has a 15 FB rating which I think he doesn't deserve.
|
Please do this - add restrictions - I'll gladly take more buyers
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Averaging - This is one of the reasons I went to flat rate shipping, and I ignore
insurance options alltogether. Every order under 35 dollar is 4.95 usd shipping,
everything over is free shipping. On average it works out perfectly.
I only purhcase insurance on the extreme orders (500,750 etc), everything else
I just ignore. I've had two parcels gone missing over the past 4 years, I
just reshipped the order at my expense. Yes, that did cost me 20-30 bucks, but
over 4 years I saved a lot on not purchasing shipping.
As long as the averages work out, you're good.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Jun 20, 2022 13:21 | | Subject: | Re: Call it a day... some buyers | | Viewed: | 51 times | | Topic: | Selling | |
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| | | Averaging - This is one of the reasons I went to flat rate shipping, and I ignore
insurance options alltogether. Every order under 35 dollar is 4.95 usd shipping,
everything over is free shipping. On average it works out perfectly.
I only purhcase insurance on the extreme orders (500,750 etc), everything else
I just ignore. I've had two parcels gone missing over the past 4 years, I
just reshipped the order at my expense. Yes, that did cost me 20-30 bucks, but
over 4 years I saved a lot on not purchasing shipping.
As long as the averages work out, you're good.
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Yep - absolutely - that's very fine, keep on!
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| | | | | Author: | AngrySquirrel | | Posted: | Jun 20, 2022 12:51 | | Subject: | Re: Call it a day... some buyers | | Viewed: | 67 times | | Topic: | Selling | |
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| | Welcome to Bricklink! |
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| | | | | Author: | maxx3001 | | Posted: | Jun 20, 2022 13:22 | | Subject: | Re: Call it a day... some buyers | | Viewed: | 77 times | | Topic: | Selling | |
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| In Selling, Leftoverbricks writes:
| | Received email from a buyer:
"What are shipping costs for the items in my shopping cart?"
|
Depending on the store, but overall +10% inflation
| | I replied that I cannot look into carts. I have automated checkout so shipping
costs should be visible. I also explained that sometimes there are items without
weight and the shipping costs are "TBD". If that's the case, please email
me back which item has no weight listed and I come back to you.
|
If the items have no weight, shipping should be free, right…
| |
Later that day I receive an order form the same buyer: 6 items in 4 lots, totalling
40 cents. Yes, 40 cents.
Buyer selects 'collect locally' for shipping (that is an option I'm
offering).
I mail back: do you really want to collect the items at my location? Because
he lives 1 hour by car from my location
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Other countries don’t find one hour drive far I have discovered, some drive that
daily to and from work.
Or to their neighbors.
| | (you know what gasoline / benzine costs
today).
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(Damn, he who shall not be named)
| | No reply, instead he added an item to his order, a 2x2 white round plate
for 4 cents. So this makes the total worth of his order 44 cents!
Couple of minutes later I receive the question what the shipping costs would
be.
I answered that shipping would be € 1.97, according to the weight of the order
and my shipping policy.
Next I got an email to cancel his order because he longer needs the parts.
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Lucky you, no work for 44 cents
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Holy moly!
I cancelled his order and calculated that he kept me busy for half a day. For
44 cents that never came into my pocket!
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But also never left your pocket.
Have a good evening 
Maxx
| | BTW: if you want to add this buyer to your stop list, please contact me. Buyer
has a 15 FB rating which I think he doesn't deserve.
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I leave a neutral for these people that make trouble for 44 cents….
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| | | | | Author: | Brickwilbo | | Posted: | Jun 20, 2022 16:32 | | Subject: | Re: Call it a day... some buyers | | Viewed: | 70 times | | Topic: | Selling | |
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| In Selling, Leftoverbricks writes:
| | Received email from a buyer:
"What are shipping costs for the items in my shopping cart?"
I replied that I cannot look into carts. I have automated checkout so shipping
costs should be visible. I also explained that sometimes there are items without
weight and the shipping costs are "TBD". If that's the case, please email
me back which item has no weight listed and I come back to you.
Later that day I receive an order form the same buyer: 6 items in 4 lots, totalling
40 cents. Yes, 40 cents.
Buyer selects 'collect locally' for shipping (that is an option I'm
offering).
I mail back: do you really want to collect the items at my location? Because
he lives 1 hour by car from my location (you know what gasoline / benzine costs
today). No reply, instead he added an item to his order, a 2x2 white round plate
for 4 cents. So this makes the total worth of his order 44 cents!
Couple of minutes later I receive the question what the shipping costs would
be.
I answered that shipping would be € 1.97, according to the weight of the order
and my shipping policy.
Next I got an email to cancel his order because he longer needs the parts.
Holy moly!
I cancelled his order and calculated that he kept me busy for half a day. For
44 cents that never came into my pocket!
So let's call it a day.
Martin
BTW: if you want to add this buyer to your stop list, please contact me. Buyer
has a 15 FB rating which I think he doesn't deserve.
|
As it's probably not the first time of this behavior you could have filed
a NPB which protects you against any feedback from this buyer.
The buyer has the option to NPx, cancel the order and accept the penalty.
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Netherlands, Overijssel
France, Provence-Alpes-Côte d'Azur
USA, Arkansas
