| Discussion Forum: Thread 322735 |
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| | | Author: | Bizzbricks  | | Posted: | Jun 20, 2022 11:21 | | Subject: | NSS | | Viewed: | 119 times | | Topic: | Problem Order | |
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| Greetings
I have a problem with an order
recently some orders arrive and it is not possible to send the invoice continues
to give a page error
I told the customer to cancel the order
the customer instead of canceling opened an NSS
there is someone you can contact to get help
considering that the main problem was the sending of the invoice?
thank you
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| | | | | Author: | peregrinator | | Posted: | Jun 20, 2022 11:26 | | Subject: | Re: NSS | | Viewed: | 36 times | | Topic: | Problem Order | |
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| In Problem Order, Bizzbricks writes:
| | Greetings
I have a problem with an order
recently some orders arrive and it is not possible to send the invoice continues
to give a page error
I told the customer to cancel the order
the customer instead of canceling opened an NSS
there is someone you can contact to get help
considering that the main problem was the sending of the invoice?
thank you
|
Just fyi, sellers have the ability to cancel orders - they don't need the
buyer in order to do that.
If you never sent an invoice, the buyer did not pay. If you can respond to the
NSS then mention that.
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| | | | | | | Author: | Bizzbricks | | Posted: | Jun 20, 2022 11:32 | | Subject: | Re: NSS | | Viewed: | 39 times | | Topic: | Problem Order | |
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| In Problem Order, peregrinator writes:
| | In Problem Order, Bizzbricks writes:
| | Greetings
I have a problem with an order
recently some orders arrive and it is not possible to send the invoice continues
to give a page error
I told the customer to cancel the order
the customer instead of canceling opened an NSS
there is someone you can contact to get help
considering that the main problem was the sending of the invoice?
thank you
|
Just fyi, sellers have the ability to cancel orders - they don't need the
buyer in order to do that.
If you never sent an invoice, the buyer did not pay. If you can respond to the
NSS then mention that.
|
I cannot cancel the order when an Nss is opened, we as a seller are no longer
able to do so
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| | | | | | | | | Author: | SylvainLS | | Posted: | Jun 20, 2022 11:39 | | Subject: | Re: NSS | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, Bizzbricks writes:
| | In Problem Order, peregrinator writes:
[…]
| | Just fyi, sellers have the ability to cancel orders - they don't need the
buyer in order to do that.
If you never sent an invoice, the buyer did not pay. If you can respond to the
NSS then mention that.
|
I cannot cancel the order when an Nss is opened, we as a seller are no longer
able to do so
|
That’s why peregrinator said:
1. “fyi” (= For Your Information) = next time, cancel yourself (if buyer agrees
of course),
2. “respond to the NSS.” Now it’s an NSS, you have to wait for an admin to look
at it. So answer the NSS.
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| | | | | | | | | | | Author: | Shiny_Stuff | | Posted: | Jun 20, 2022 12:17 | | Subject: | Re: NSS | | Viewed: | 27 times | | Topic: | Problem Order | |
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| In Problem Order, SylvainLS writes:
| | In Problem Order, Bizzbricks writes:
| | In Problem Order, peregrinator writes:
[…]
| | Just fyi, sellers have the ability to cancel orders - they don't need the
buyer in order to do that.
If you never sent an invoice, the buyer did not pay. If you can respond to the
NSS then mention that.
|
I cannot cancel the order when an Nss is opened, we as a seller are no longer
able to do so
|
That’s why peregrinator said:
1. “fyi” (= For Your Information) = next time, cancel yourself (if buyer agrees
of course),
2. “respond to the NSS.” Now it’s an NSS, you have to wait for an admin to look
at it. So answer the NSS.
|
The Best Help for NSS is here:
https://helpdesk.bricklink.com/Main/
Then, after Admin help, you can change order to PENDING and NOT PAID
Then you Cancel Order.
Good Luck.
____
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| | | | | | | | | | | Author: | Bizzbricks | | Posted: | Jun 20, 2022 12:30 | | Subject: | Re: NSS | | Viewed: | 38 times | | Topic: | Problem Order | |
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| In Problem Order, SylvainLS writes:
| | In Problem Order, Bizzbricks writes:
| | In Problem Order, peregrinator writes:
[…]
| | Just fyi, sellers have the ability to cancel orders - they don't need the
buyer in order to do that.
If you never sent an invoice, the buyer did not pay. If you can respond to the
NSS then mention that.
|
I cannot cancel the order when an Nss is opened, we as a seller are no longer
able to do so
|
That’s why peregrinator said:
1. “fyi” (= For Your Information) = next time, cancel yourself (if buyer agrees
of course),
2. “respond to the NSS.” Now it’s an NSS, you have to wait for an admin to look
at it. So answer the NSS.
|
yes in fact they have already solved me
thank you
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