Discussion Forum: Thread 322526

 Author: Upstate_Brickz View Messages Posted By Upstate_Brickz
 Posted: Jun 15, 2022 02:22
 Subject: Cancelling at Lego.com
 Viewed: 126 times
 Topic: General
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Upstate_Brickz (65)

Location:  USA, New York
Member Since Contact Type Status
Oct 16, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Flower City Brick Shop
Anyone know how long you have to cancel an order at Lego.com? The website is
pretty vague.

from Lego.com-

“When you place a LEGO® Shop or parts order with us, we aim to send your package
as soon as we can to make sure it reaches you on time. This means there’s a very
small window when you’re able to cancel or make changes by calling us.”

Thanks,

Upstate_Brickz
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jun 15, 2022 02:32
 Subject: Re: Cancelling at Lego.com
 Viewed: 47 times
 Topic: General
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yorbrick (1185)

Location:  United Kingdom, England
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Apr 11, 2011 Contact Member Seller
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In General, Upstate_Brickz writes:
  Anyone know how long you have to cancel an order at Lego.com? The website is
pretty vague.

from Lego.com-

“When you place a LEGO® Shop or parts order with us, we aim to send your package
as soon as we can to make sure it reaches you on time. This means there’s a very
small window when you’re able to cancel or make changes by calling us.”

Thanks,

Upstate_Brickz

They say once it has gone to warehouse you cannot cancel.

If it is a large box that is not posted through a letter box, then here you can
refuse on delivery and it will be returned and refunded.
 Author: Upstate_Brickz View Messages Posted By Upstate_Brickz
 Posted: Jun 15, 2022 02:36
 Subject: Re: Cancelling at Lego.com
 Viewed: 43 times
 Topic: General
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Upstate_Brickz (65)

Location:  USA, New York
Member Since Contact Type Status
Oct 16, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Flower City Brick Shop
  
They say once it has gone to warehouse you cannot cancel.

OK good, so fixable when customer service opens in a few hours. Whew!
 Author: Stellar View Messages Posted By Stellar
 Posted: Jun 15, 2022 05:01
 Subject: Re: Cancelling at Lego.com
 Viewed: 47 times
 Topic: General
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Stellar (3534)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
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Store: Stellar Bricks
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In General, yorbrick writes:
  In General, Upstate_Brickz writes:
  Anyone know how long you have to cancel an order at Lego.com? The website is
pretty vague.

from Lego.com-

“When you place a LEGO® Shop or parts order with us, we aim to send your package
as soon as we can to make sure it reaches you on time. This means there’s a very
small window when you’re able to cancel or make changes by calling us.”

Thanks,

Upstate_Brickz

They say once it has gone to warehouse you cannot cancel.

Because Warehouse means that the order is already packed and its waiting collection
from a shipping company.

  
If it is a large box that is not posted through a letter box, then here you can
refuse on delivery and it will be returned and refunded.