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| | | Author: | Abrickadabra  | | Posted: | Jun 5, 2022 15:37 | | Subject: | Neutral feedback needs some TLC | | Viewed: | 177 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Neutral feedback should neither be considered positive nor negative.
When displaying a store's positive (or negative) feedback score, neutrals
should be excluded.
In its current state, there are 2 problems:
1. Leaving a store neutral feedback does the same amount of damage to its overall
praise percentage as negative feedback, even when the customer considers their
experience neither more positive or more negative.
2. Buyers are less likely to leave neutral feedback when they have genuinely
neutral experiences, because they don't want to harm the store reputation.
This leads to a much less honest picture of the actual experience of buying
from that store.
I think [2] well represents most long term BL users. Newcomers are more likely
to provide honest neutral feedback, without realising the unintended harm it
has on the store reputation.
Or hey, just be honest and rename them "positive, kinda bad, negative", as that's
realistically what they've turned into.
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| | | | | Author: | Brickwilbo | | Posted: | Jun 5, 2022 15:42 | | Subject: | Re: Neutral feedback needs some TLC | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, Abrickadabra writes:
| | Neutral feedback should neither be considered positive nor negative.
When displaying a store's positive (or negative) feedback score, neutrals
should be excluded.
In its current state, there are 2 problems:
1. Leaving a store neutral feedback does the same amount of damage to its overall
praise percentage as negative feedback, even when the customer considers their
experience neither more positive or more negative.
2. Buyers are less likely to leave neutral feedback when they have genuinely
neutral experiences, because they don't want to harm the store reputation.
This leads to a much less honest picture of the actual experience of buying
from that store.
I think [2] well represents most long term BL users. Newcomers are more likely
to provide honest neutral feedback, without realising the unintended harm it
has on the store reputation.
Or hey, just be honest and rename them "positive, kinda bad, negative", as that's
realistically what they've turned into.
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This has been suggested before.
It could be combined with bringing back the feedback smileys.
https://www.bricklink.com/message.asp?ID=563817
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| | | | | | | Author: | popsicle | | Posted: | Jun 5, 2022 16:01 | | Subject: | Re: Neutral feedback needs some TLC | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, Brickwilbo writes:
| | In Suggestions, Abrickadabra writes:
| | Neutral feedback should neither be considered positive nor negative.
When displaying a store's positive (or negative) feedback score, neutrals
should be excluded.
In its current state, there are 2 problems:
1. Leaving a store neutral feedback does the same amount of damage to its overall
praise percentage as negative feedback, even when the customer considers their
experience neither more positive or more negative.
2. Buyers are less likely to leave neutral feedback when they have genuinely
neutral experiences, because they don't want to harm the store reputation.
This leads to a much less honest picture of the actual experience of buying
from that store.
I think [2] well represents most long term BL users. Newcomers are more likely
to provide honest neutral feedback, without realising the unintended harm it
has on the store reputation.
Or hey, just be honest and rename them "positive, kinda bad, negative", as that's
realistically what they've turned into.
|
This has been suggested before.
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For quite some time too, both our suggestions:
https://www.bricklink.com/message.asp?ID=868453
https://www.bricklink.com/message.asp?ID=1176270
Must've missed this 11 years ago. Though never used the "smiley" myself,
it sounds good and is supported. Better late than never 
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| | | | | | | | | Author: | Brickwilbo | | Posted: | Jun 5, 2022 16:21 | | Subject: | Re: Neutral feedback needs some TLC | | Viewed: | 35 times | | Topic: | Suggestions | |
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| In Suggestions, popsicle writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, Abrickadabra writes:
| | Neutral feedback should neither be considered positive nor negative.
When displaying a store's positive (or negative) feedback score, neutrals
should be excluded.
In its current state, there are 2 problems:
1. Leaving a store neutral feedback does the same amount of damage to its overall
praise percentage as negative feedback, even when the customer considers their
experience neither more positive or more negative.
2. Buyers are less likely to leave neutral feedback when they have genuinely
neutral experiences, because they don't want to harm the store reputation.
This leads to a much less honest picture of the actual experience of buying
from that store.
I think [2] well represents most long term BL users. Newcomers are more likely
to provide honest neutral feedback, without realising the unintended harm it
has on the store reputation.
Or hey, just be honest and rename them "positive, kinda bad, negative", as that's
realistically what they've turned into.
|
This has been suggested before.
|
For quite some time too, both our suggestions:
https://www.bricklink.com/message.asp?ID=868453
https://www.bricklink.com/message.asp?ID=1176270
Must've missed this 11 years ago. Though never used the "smiley" myself,
it sounds good and is supported. Better late than never
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😀
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| | | | | | | Author: | Abrickadabra | | Posted: | Jun 6, 2022 04:13 | | Subject: | Re: Neutral feedback needs some TLC | | Viewed: | 34 times | | Topic: | Suggestions | |
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| In Suggestions, Brickwilbo writes:
| | In Suggestions, Abrickadabra writes:
| | Neutral feedback should neither be considered positive nor negative.
When displaying a store's positive (or negative) feedback score, neutrals
should be excluded.
In its current state, there are 2 problems:
1. Leaving a store neutral feedback does the same amount of damage to its overall
praise percentage as negative feedback, even when the customer considers their
experience neither more positive or more negative.
2. Buyers are less likely to leave neutral feedback when they have genuinely
neutral experiences, because they don't want to harm the store reputation.
This leads to a much less honest picture of the actual experience of buying
from that store.
I think [2] well represents most long term BL users. Newcomers are more likely
to provide honest neutral feedback, without realising the unintended harm it
has on the store reputation.
Or hey, just be honest and rename them "positive, kinda bad, negative", as that's
realistically what they've turned into.
|
This has been suggested before.
It could be combined with bringing back the feedback smileys.
https://www.bricklink.com/message.asp?ID=563817
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Yes I suspected it might have been, a big problem for a lot of folks! Couldn't
find anything recent to add to though. Man 11 years!
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| | | | | Author: | pitz8008 | | Posted: | Jun 5, 2022 16:36 | | Subject: | Re: Neutral feedback needs some TLC | | Viewed: | 28 times | | Topic: | Suggestions | |
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| In Suggestions, Abrickadabra writes:
| | Neutral feedback should neither be considered positive nor negative.
When displaying a store's positive (or negative) feedback score, neutrals
should be excluded.
In its current state, there are 2 problems:
1. Leaving a store neutral feedback does the same amount of damage to its overall
praise percentage as negative feedback, even when the customer considers their
experience neither more positive or more negative.
2. Buyers are less likely to leave neutral feedback when they have genuinely
neutral experiences, because they don't want to harm the store reputation.
This leads to a much less honest picture of the actual experience of buying
from that store.
I think [2] well represents most long term BL users. Newcomers are more likely
to provide honest neutral feedback, without realising the unintended harm it
has on the store reputation.
Or hey, just be honest and rename them "positive, kinda bad, negative", as that's
realistically what they've turned into.
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In the legendary words of John McClane, "Welcome to the party, pal"
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| | | | | Author: | yorbrick | | Posted: | Jun 5, 2022 18:13 | | Subject: | Re: Neutral feedback needs some TLC | | Viewed: | 27 times | | Topic: | Suggestions | |
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| | | Or hey, just be honest and rename them "positive, kinda bad, negative", as that's
realistically what they've turned into.
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Neutral is already and has always been "kinda bad" rather than "neither good
nor bad". If it was the latter, there would be many more neutrals. I reckon most
transactions here are neither great nor terrible, with the seller suppling what
was ordered as expected after the buyer paid as expected.
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| | | | | Author: | 1001bricks | | Posted: | Jun 5, 2022 18:30 | | Subject: | Re: Neutral feedback needs some TLC | | Viewed: | 26 times | | Topic: | Suggestions | |
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| In Suggestions, Abrickadabra writes:
| | Neutral feedback should neither be considered positive nor negative.
When displaying a store's positive (or negative) feedback score, neutrals
should be excluded.
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Agreed as Neutral should be Neutral, not good neither bad and shouldn't count.
But then buyers will start using Neutral as "ok", normal, no problem, but not
excessively happy neither.
Sellers will complain.
Alternatively, please support my proposal?
https://www.bricklink.com/message.asp?ID=1328064
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United Kingdom, Scotland
Netherlands, Gelderland
USA, Washington
United Kingdom, England
France, Provence-Alpes-Côte d'Azur