|
 |
| | | Author: | StickyBrickit  | | Posted: | May 16, 2022 05:56 | | Subject: | Problems with UK-EU Customs - bit of a rant | | Viewed: | 238 times | | Topic: | Announce | |
|
| I'm in the UK and sold £25 worth of figures (x3 minifigures) to someone in
Germany. As it was less than £130 all the relevant VAT etc will have been collected
by Bricklink. I packaged them up and on the outside in a plastic envelope I included
the invoice plus Bricklinks IOSS number. The CN22 form was filled out and put
on the package.
About 3 week later I get a message from the buyer saying they've received
a letter from the customs saying that they have a package worth 130 Euros and
that they need to pay an addition 24.27 Euros if they want it.
This is despite the fact I'd attached the information to the outside as required
showing that taxes had been paid and the total value of the figures was only
£25 anyway!
All I can think it that the envelope has come off or they didn't believe
the value in the invoice so they decided to make something up. 130 Euros seems
a very specific number to arbitrarily choose for a value when they more than
likely won't have known anything about Lego.
Also I was pondering stopping EU sales anyway as I don't have that many and
those that I do are still beset with problems (i.e. post to Italy takes up to
6 weeks by which time I've had non-delivery claims put against the order
even though tracking still shows it's stuck in customs).
|
|
|
| | | | | |
| | | | | Author: | EmblaRonja | | Posted: | May 16, 2022 06:05 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 67 times | | Topic: | Announce | |
|
| I packaged them up and on the outside in a plastic envelope I included
the invoice plus Bricklinks IOSS number.
You also have to include the IOSS number electronically. There is no chance a
person will check a single parcel al is automated these days. It's also stated
in the rules that the IOSS number needs to be added electronically when buying
the shipping label. The paper copy only needs to be there if your parcel is taken
out for a random check.
It is possible for your buyer to reclaim the double paid custom fees but it's
a process...
/Niclas
|
|
| | | | | | | | | |
| | | | | | | Author: | StickyBrickit | | Posted: | May 16, 2022 06:18 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 60 times | | Topic: | Announce | |
|
| In Announce, EmblaRonja writes:
| | I packaged them up and on the outside in a plastic envelope I included
the invoice plus Bricklinks IOSS number.
You also have to include the IOSS number electronically. There is no chance a
person will check a single parcel al is automated these days. It's also stated
in the rules that the IOSS number needs to be added electronically when buying
the shipping label. The paper copy only needs to be there if your parcel is taken
out for a random check.
It is possible for your buyer to reclaim the double paid custom fees but it's
a process...
/Niclas
|
Okay thanks for the reply. Is there a "best" way to add the IOSS number? I've
actually asked this several times at my local post office but they don't
even know what an IOSS number is (which is bizzare!)
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | kazland | | Posted: | May 16, 2022 06:37 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 61 times | | Topic: | Announce | |
|
| In Announce, StickyBrickit writes:
| | In Announce, EmblaRonja writes:
| | I packaged them up and on the outside in a plastic envelope I included
the invoice plus Bricklinks IOSS number.
You also have to include the IOSS number electronically. There is no chance a
person will check a single parcel al is automated these days. It's also stated
in the rules that the IOSS number needs to be added electronically when buying
the shipping label. The paper copy only needs to be there if your parcel is taken
out for a random check.
It is possible for your buyer to reclaim the double paid custom fees but it's
a process...
/Niclas
|
Okay thanks for the reply. Is there a "best" way to add the IOSS number? I've
actually asked this several times at my local post office but they don't
even know what an IOSS number is (which is bizzare!)
|
If you do the postage online with Royal Mail, there is an opportunity to put
the IOSS number in when filling out their forms - then when printing the label
you will notice a little black circle with 'IOSS' on it. Still include
all the documentation provided by Bricklink, but you're not supposed to put
the IOSS number in a visible place on the parcel. Hope this helps, Karen
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Dino | | Posted: | May 16, 2022 06:43 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 57 times | | Topic: | Announce | |
|
| In Announce, StickyBrickit writes:
| | In Announce, EmblaRonja writes:
| | I packaged them up and on the outside in a plastic envelope I included
the invoice plus Bricklinks IOSS number.
You also have to include the IOSS number electronically. There is no chance a
person will check a single parcel al is automated these days. It's also stated
in the rules that the IOSS number needs to be added electronically when buying
the shipping label. The paper copy only needs to be there if your parcel is taken
out for a random check.
It is possible for your buyer to reclaim the double paid custom fees but it's
a process...
/Niclas
|
Okay thanks for the reply. Is there a "best" way to add the IOSS number? I've
actually asked this several times at my local post office but they don't
even know what an IOSS number is (which is bizzare!)
|
You must use the form CN22A.
https://www.royalmail.com/sites/royalmail.com/files/2021-02/CN22A-form.pdf
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | StickyBrickit | | Posted: | May 16, 2022 06:51 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 62 times | | Topic: | Announce | |
|
| Hi yeh that’s the form I used 
In Announce, Dino1 writes:
| | In Announce, StickyBrickit writes:
| | In Announce, EmblaRonja writes:
| | I packaged them up and on the outside in a plastic envelope I included
the invoice plus Bricklinks IOSS number.
You also have to include the IOSS number electronically. There is no chance a
person will check a single parcel al is automated these days. It's also stated
in the rules that the IOSS number needs to be added electronically when buying
the shipping label. The paper copy only needs to be there if your parcel is taken
out for a random check.
It is possible for your buyer to reclaim the double paid custom fees but it's
a process...
/Niclas
|
Okay thanks for the reply. Is there a "best" way to add the IOSS number? I've
actually asked this several times at my local post office but they don't
even know what an IOSS number is (which is bizzare!)
|
You must use the form CN22A.
https://www.royalmail.com/sites/royalmail.com/files/2021-02/CN22A-form.pdf
|
|
|
|
| | | | | |
| | | | | Author: | StickyBrickit | | Posted: | May 16, 2022 06:23 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 76 times | | Topic: | Announce | |
|
| ***UPDATE***
Okay so I just got a message from another seller in the UK asking if the buyers
name was E****s (name hidden to protect buyer's ID). He also got a message
saying the items were stuck in customs with a new valuation of 130 Euros and
a demand for 24.27 Euro to release them (the exact same amount I am now being
asked for).
Just wondering if either this guy is unlucky or it's a scam?
|
|
| | | | | | | | | |
| | | | | | | Author: | faro | | Posted: | May 16, 2022 06:38 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 70 times | | Topic: | Announce | |
|
| In Announce, StickyBrickit writes:
| | ***UPDATE***
Okay so I just got a message from another seller in the UK asking if the buyers
name was E****s (name hidden to protect buyer's ID). He also got a message
saying the items were stuck in customs with a new valuation of 130 Euros and
a demand for 24.27 Euro to release them (the exact same amount I am now being
asked for).
Just wondering if either this guy is unlucky or it's a scam?
|
I do not know but what I can tell you is that you can either ask for a copy of
the copy of the letter from the customs office or the a copy of the notice which
comes from Deutsche Post. They throw in a notice with the amount you have to
pay and ask you to come to their office. Sometimes you have to go the the customs
office sometimes to th Deutsche Post
But in generally: If you do not include the IOSS electronically German customs
always demands to pay VAT.
Putting it outside the envelope does not help.
When this new regulation started I had to pay double VAT in 8 of 10 orders but
it is working out better now.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Ellum | | Posted: | May 16, 2022 07:12 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 72 times | | Topic: | Announce | |
|
| | |
But in generally: If you do not include the IOSS electronically German customs
always demands to pay VAT.
Putting it outside the envelope does not help.
When this new regulation started I had to pay double VAT in 8 of 10 orders but
it is working out better now.
|
I can confirm that the same goes for the Danish Customs. They will only accept
IOSS electronically. It is damn hard to explain it to UK sellers too, that they
need to do that.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | yorbrick | | Posted: | May 16, 2022 07:24 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 82 times | | Topic: | Announce | |
|
| In Announce, Ellum writes:
| | | |
But in generally: If you do not include the IOSS electronically German customs
always demands to pay VAT.
Putting it outside the envelope does not help.
When this new regulation started I had to pay double VAT in 8 of 10 orders but
it is working out better now.
|
I can confirm that the same goes for the Danish Customs. They will only accept
IOSS electronically. It is damn hard to explain it to UK sellers too, that they
need to do that.
|
I think it is that there is something wrong with UK sellers, but bricklink that
needs to help show (all worldwide) sellers what to do. It is not at all obvious
that you have to submit numbers electronically if you follow the bricklink documentation
supplied with orders.
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | PaulOfBricks | | Posted: | May 18, 2022 02:29 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 33 times | | Topic: | Announce | |
|
| In Announce, yorbrick writes:
| | In Announce, Ellum writes:
| | | |
But in generally: If you do not include the IOSS electronically German customs
always demands to pay VAT.
Putting it outside the envelope does not help.
When this new regulation started I had to pay double VAT in 8 of 10 orders but
it is working out better now.
|
I can confirm that the same goes for the Danish Customs. They will only accept
IOSS electronically. It is damn hard to explain it to UK sellers too, that they
need to do that.
|
I think it is that there is something wrong with UK sellers, but bricklink that
needs to help show (all worldwide) sellers what to do. It is not at all obvious
that you have to submit numbers electronically if you follow the bricklink documentation
supplied with orders.
|
Have you had no issues at all then?
I think the UK post office (our national post office for everyone else) still
doesn't even process it properly, I dont think we can blame sellers we have
tried numerous ways, when I have asked the person on the till, they said they
do have the option to choose IOSS, (Amazon ebay or other basically), but it still
doesn't seem to be getting forwarded on to the destination country. This
was my first try. customer charged again.
I complained, the next time I tried, they then supplied me with a sticker sheet
to write the IOSS on, and place it on the parcel. As well as they enetering the
details into her computer. Customer charged again
Third time I decided to do the label myself at home vie Click and Drop you have
to enter the information digitally. The label itself has IOSS on it when printed.
still the customer was charged. All three attempts with Royal Mail/Post office
- I think its they that are the problem, most likely at the sorting office or
by now forwarding on the digital information.
It also no point in trying to contact them they only send an automatic copy and
paste reply to a link on how to do the above third attempt.
I don't know if there is a Royal Mail business account holder here they might
have a bit more luck trying to speak to a human.
I will try again but I will try courier instead and stay away from our Royal
Mail.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | May 18, 2022 05:52 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 39 times | | Topic: | Announce | |
|
| | | Have you had no issues at all then?
|
Not a single issue. But then I have gone down the path of least problems, and
stopped all EU orders.
I would be happy to comply with any guidance if it was given. But if it is not
given, for the small amount I used to sell to the EU, it is simply not worth
it.
In the past year, I think I have had three or maybe four EU potential buyers
ask if they can buy something but I have had to say no. My loss, maybe. But then
the parts they were asking to buy were bought by UK buyers anyway so not really
a loss. It's always vintage castle parts, that don't tend to hang around
long anyway.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | bricksinbins | | Posted: | May 17, 2022 07:37 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 53 times | | Topic: | Announce | |
|
| In Announce, Ellum writes:
| | | |
But in generally: If you do not include the IOSS electronically German customs
always demands to pay VAT.
Putting it outside the envelope does not help.
When this new regulation started I had to pay double VAT in 8 of 10 orders but
it is working out better now.
|
I can confirm that the same goes for the Danish Customs. They will only accept
IOSS electronically. It is damn hard to explain it to UK sellers too, that they
need to do that.
|
I don't know about mail coming in to Finland, but for mail to outside EU
we have to register it. But, nowhere in the registration process is Finland Post
asking for any kind of VAT number or even a place where you could enter one.
I guess it's only EU that requires this stuff for incoming mail. Doesn't
appear to be any problems with mail to UK, Norway or Canada for example.
|
|
|
| | | | | |
| | | | | Author: | StickyBrickit | | Posted: | May 16, 2022 08:25 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 86 times | | Topic: | Announce | |
|
| ***UPDATE 2***
So the other UK seller that is having issues sent me an image of the customs
form requesting payment. It is exactly the same as the customs form the buyer
sent me saying I owed them 24.27 Euro as customs want this extra money.
So we have two separate orders from the UK to the same EU address, both caught
by customs are being undervalued and both have exactly the same slip asking for
the same money.
Mmmm....?
|
|
| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | May 16, 2022 08:48 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 83 times | | Topic: | Announce | |
|
| In Announce, StickyBrickit writes:
| | ***UPDATE 2***
So the other UK seller that is having issues sent me an image of the customs
form requesting payment. It is exactly the same as the customs form the buyer
sent me saying I owed them 24.27 Euro as customs want this extra money.
So we have two separate orders from the UK to the same EU address, both caught
by customs are being undervalued and both have exactly the same slip asking for
the same money.
Mmmm....?
|
So it is either the buyer receiving one of these and then trying it on with two
sellers, or they have received two different ones and made a genuine mistake
and contacted two sellers but with the same paperwork.
By the sound of it, it is still in customs. Maybe it is better to tell the buyer
to refuse the parcel and have it shipped back. If you refund them the £20 or
so they are demanding, you might as well have given them for free.
|
|
|
| | | | | |
| | | | | Author: | PaulOfBricks | | Posted: | May 17, 2022 12:31 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 53 times | | Topic: | Announce | |
|
| In Announce, StickyBrickit writes:
| | I'm in the UK and sold £25 worth of figures (x3 minifigures) to someone in
Germany. As it was less than £130 all the relevant VAT etc will have been collected
by Bricklink. I packaged them up and on the outside in a plastic envelope I included
the invoice plus Bricklinks IOSS number. The CN22 form was filled out and put
on the package.
About 3 week later I get a message from the buyer saying they've received
a letter from the customs saying that they have a package worth 130 Euros and
that they need to pay an addition 24.27 Euros if they want it.
This is despite the fact I'd attached the information to the outside as required
showing that taxes had been paid and the total value of the figures was only
£25 anyway!
All I can think it that the envelope has come off or they didn't believe
the value in the invoice so they decided to make something up. 130 Euros seems
a very specific number to arbitrarily choose for a value when they more than
likely won't have known anything about Lego.
|
the post office doesn't seem do it over the counter properly
So I tried on the 'click & Drop' too and you cant go wrong with this,
you have to enter all the IOSS information etc to even get a label. Still the
buyers from the EU said they got charged again.
I have stopped sending to the EU altogether,
not because of the below, but because my customers seem to still get charged
regardless.
One more thing. and this may be important.
All UK sellers now have to apply for a EORI number from HMRC, I
think the documentation may need this to use IOSS properly. im not 100% sure,
Its too frustrating so I haven't tried again yet even though I have this
as well now.
and I think you first have to have a Unique Taxpayer Reference (UTR) to be able
to get it.
so hobby sellers cant use the IOSS system to sell to the EU it seems, only users
with a HMRC UTR number can you get the EORI to use the IOSS
| | Also I was pondering stopping EU sales anyway as I don't have that many and
those that I do are still beset with problems (i.e. post to Italy takes up to
6 weeks by which time I've had non-delivery claims put against the order
even though tracking still shows it's stuck in customs).
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | SylvainLS | | Posted: | May 17, 2022 12:47 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 54 times | | Topic: | Announce | |
|
| In Announce, PaulOfBricks writes:
| | […]
All UK sellers now have to apply for a EORI number from HMRC, I
think the documentation may need this to use IOSS properly. im not 100% sure,
Its too frustrating so I haven't tried again yet even though I have this
as well now.
|
IANAL and so on but that EORI is for sellers who sell to EU on their own,
not through a marketplace like BL.
And, in that case, you would:
— enter your own VAT number and not BL’s IOSS,
— but also collect and remitt EU VAT yourself!
IOW, that doesn’t apply with selling on BL.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | PaulOfBricks | | Posted: | May 18, 2022 01:36 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 43 times | | Topic: | Announce | |
|
| In Announce, SylvainLS writes:
| | In Announce, PaulOfBricks writes:
| | […]
All UK sellers now have to apply for a EORI number from HMRC, I
think the documentation may need this to use IOSS properly. im not 100% sure,
Its too frustrating so I haven't tried again yet even though I have this
as well now.
|
IANAL and so on but that EORI is for sellers who sell to EU on their own,
not through a marketplace like BL.
And, in that case, you would:
— enter your own VAT number and not BL’s IOSS,
— but also collect and remitt EU VAT yourself!
IOW, that doesn’t apply with selling on BL.
|
Hmm interesting, it was one of the couriers I tried that required the eori, so
that's what led me to believe that.
It's all got to complicated now anyway!
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | BrickCompulsion | | Posted: | May 18, 2022 03:52 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 45 times | | Topic: | Announce | |
|
| | | It's all got to complicated now anyway!
|
Its threads like this that means when I do re-open my shop I will not sell abroad.
I just dont have the time for hassle !
Sorry ROW - nothing personal!
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | PaulOfBricks | | Posted: | May 18, 2022 02:59 | | Subject: | Re: Problems with UK-EU Customs - bit of a rant | | Viewed: | 58 times | | Topic: | Announce | |
|
| In Announce, SylvainLS writes:
| | In Announce, PaulOfBricks writes:
| | […]
All UK sellers now have to apply for a EORI number from HMRC, I
think the documentation may need this to use IOSS properly. im not 100% sure,
Its too frustrating so I haven't tried again yet even though I have this
as well now.
|
IANAL and so on but that EORI is for sellers who sell to EU on their own,
not through a marketplace like BL.
And, in that case, you would:
— enter your own VAT number and not BL’s IOSS,
— but also collect and remitt EU VAT yourself!
IOW, that doesn’t apply with selling on BL.
|
|
|
|
|
|
|
United Kingdom, England
Sweden, Västra Götaland
Luxembourg
Germany, Schleswig-Holstein
Denmark
Finland, Pohjanmaa
France, Nouvelle-Aquitaine