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| | | Author: | par016  | | Posted: | May 13, 2022 10:59 | | Subject: | Any chance feedback will be removed if... | | Viewed: | 243 times | | Topic: | Feedback | |
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| ...The feedback explicitly states that they broke the part after receiving it?
The buyer never contacted me about any problem but just left neutral feedback
saying the figure cracked when they assembled it. When I noticed the feedback
I immediately offered either a replacement part or a refund for the figure.
So is there any chance this will be removed if I request a removal by admins,
or am I SOL on receiving neutral feedback for something I could not have known
anything about?
-Pete
PS - Is there any way to remove the feedback I posted in reply? They have since
contacted me back and I would like to update that.
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| | | | | Author: | 1001bricks | | Posted: | May 13, 2022 11:25 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 57 times | | Topic: | Feedback | |
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| Not in this case - see BrickLink Help about this.
You can remove your Feedback, or the buyer can, if less than 30 days - that's
all.
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| | | | | | | Author: | par016 | | Posted: | May 13, 2022 12:18 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 52 times | | Topic: | Feedback | |
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| In Feedback, 1001bricks writes:
| | Not in this case - see BrickLink Help about this.
You can remove your Feedback, or the buyer can, if less than 30 days - that's
all.
|
I mean technically the complaint is not relevant to the order. If I left someone
a negative review that says, "my little brother stepped on the part and broke
it" is that relevant to the order?
-Pete
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| | | | | | | | | Author: | yorbrick | | Posted: | May 13, 2022 12:27 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 46 times | | Topic: | Feedback | |
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| In Feedback, par016 writes:
| | In Feedback, 1001bricks writes:
| | Not in this case - see BrickLink Help about this.
You can remove your Feedback, or the buyer can, if less than 30 days - that's
all.
|
I mean technically the complaint is not relevant to the order. If I left someone
a negative review that says, "my little brother stepped on the part and broke
it" is that relevant to the order?
|
I guess it depends why it broke. If it was something like older reddish brown
or dark red fragile parts that broke from a new set, that is to do with the order.
Whereas if they built something and threw it and it broke, then it isn't.
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| | | | | | | | | | | Author: | par016 | | Posted: | May 13, 2022 14:49 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 47 times | | Topic: | Feedback | |
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| In Feedback, yorbrick writes:
| | In Feedback, par016 writes:
| | In Feedback, 1001bricks writes:
| | Not in this case - see BrickLink Help about this.
You can remove your Feedback, or the buyer can, if less than 30 days - that's
all.
|
I mean technically the complaint is not relevant to the order. If I left someone
a negative review that says, "my little brother stepped on the part and broke
it" is that relevant to the order?
|
I guess it depends why it broke. If it was something like older reddish brown
or dark red fragile parts that broke from a new set, that is to do with the order.
Whereas if they built something and threw it and it broke, then it isn't.
|
I am happy to fix this issue, and have already presented options to the buyer
to rectify as best I can, however, I am not sure I agree that the seller should
be responsible for fragile colors/parts. The item was NEW which means that
I should not be assembling or connecting it to any other part. As a result,
there is no way as a seller to know that a part is susceptible to break - I cannot
test it ahead of time. That's a Lego quality control issue imo. Though like
I said I am happy to send them a new part or refund to rectify Lego's quality
control issues and I believe other many other sellers would do the same.
Like all of us, I am only a second hand seller. I can't control the quality
of the product because I did not make it. I can only control whether it has
remained "new" in my possession and make sure it stays that way all the way to
the seller, which I did. If you believe a fragile part/color is an order issue
then what if the part broke the second time they connected it? Would you still
think that's an issue with the order? What about the third time? What if
they didn't even try to attach it to another part for a year? Where is the
line drawn?
-Pete
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| | | | | | | | | | | | | Author: | rab1234 | | Posted: | May 13, 2022 15:07 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 36 times | | Topic: | Feedback | |
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| You could update the description for all of your parts listings of known bad
colors with something like: "Some years (specify if you know them) of Reddish
brown, dark red, (other ones I'm forgetting) are prone to breakage even when
new. Parts are checked for damage prior to shipping and I'm not responsible
for any breakage due to normal use."
Personally, I just don't sell those colors unless there's a very good
reason to.
In Feedback, par016 writes:
| | In Feedback, yorbrick writes:
| | In Feedback, par016 writes:
| | In Feedback, 1001bricks writes:
| | Not in this case - see BrickLink Help about this.
You can remove your Feedback, or the buyer can, if less than 30 days - that's
all.
|
I mean technically the complaint is not relevant to the order. If I left someone
a negative review that says, "my little brother stepped on the part and broke
it" is that relevant to the order?
|
I guess it depends why it broke. If it was something like older reddish brown
or dark red fragile parts that broke from a new set, that is to do with the order.
Whereas if they built something and threw it and it broke, then it isn't.
|
I am happy to fix this issue, and have already presented options to the buyer
to rectify as best I can, however, I am not sure I agree that the seller should
be responsible for fragile colors/parts. The item was NEW which means that
I should not be assembling or connecting it to any other part. As a result,
there is no way as a seller to know that a part is susceptible to break - I cannot
test it ahead of time. That's a Lego quality control issue imo. Though like
I said I am happy to send them a new part or refund to rectify Lego's quality
control issues and I believe other many other sellers would do the same.
Like all of us, I am only a second hand seller. I can't control the quality
of the product because I did not make it. I can only control whether it has
remained "new" in my possession and make sure it stays that way all the way to
the seller, which I did. If you believe a fragile part/color is an order issue
then what if the part broke the second time they connected it? Would you still
think that's an issue with the order? What about the third time? What if
they didn't even try to attach it to another part for a year? Where is the
line drawn?
-Pete
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| | | | | | | | | | | | | | | Author: | rab1234 | | Posted: | May 13, 2022 15:09 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 39 times | | Topic: | Feedback | |
|
| Reason I stopped selling them is that I had a buyer complain of a Pirates of
the Caribbean cannon base's clips being broken. I tried to replace it with
one of mine from my own Black Pearl and ended up breaking 3 before I gave up
and refunded.
In Feedback, rab1234 writes:
| | You could update the description for all of your parts listings of known bad
colors with something like: "Some years (specify if you know them) of Reddish
brown, dark red, (other ones I'm forgetting) are prone to breakage even when
new. Parts are checked for damage prior to shipping and I'm not responsible
for any breakage due to normal use."
Personally, I just don't sell those colors unless there's a very good
reason to.
In Feedback, par016 writes:
| | In Feedback, yorbrick writes:
| | In Feedback, par016 writes:
| | In Feedback, 1001bricks writes:
| | Not in this case - see BrickLink Help about this.
You can remove your Feedback, or the buyer can, if less than 30 days - that's
all.
|
I mean technically the complaint is not relevant to the order. If I left someone
a negative review that says, "my little brother stepped on the part and broke
it" is that relevant to the order?
|
I guess it depends why it broke. If it was something like older reddish brown
or dark red fragile parts that broke from a new set, that is to do with the order.
Whereas if they built something and threw it and it broke, then it isn't.
|
I am happy to fix this issue, and have already presented options to the buyer
to rectify as best I can, however, I am not sure I agree that the seller should
be responsible for fragile colors/parts. The item was NEW which means that
I should not be assembling or connecting it to any other part. As a result,
there is no way as a seller to know that a part is susceptible to break - I cannot
test it ahead of time. That's a Lego quality control issue imo. Though like
I said I am happy to send them a new part or refund to rectify Lego's quality
control issues and I believe other many other sellers would do the same.
Like all of us, I am only a second hand seller. I can't control the quality
of the product because I did not make it. I can only control whether it has
remained "new" in my possession and make sure it stays that way all the way to
the seller, which I did. If you believe a fragile part/color is an order issue
then what if the part broke the second time they connected it? Would you still
think that's an issue with the order? What about the third time? What if
they didn't even try to attach it to another part for a year? Where is the
line drawn?
-Pete
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| | | | | | | | | | | | | | | Author: | par016 | | Posted: | May 13, 2022 15:18 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 46 times | | Topic: | Feedback | |
|
| In Feedback, rab1234 writes:
| | You could update the description for all of your parts listings of known bad
colors with something like: "Some years (specify if you know them) of Reddish
brown, dark red, (other ones I'm forgetting) are prone to breakage even when
new. Parts are checked for damage prior to shipping and I'm not responsible
for any breakage due to normal use."
Personally, I just don't sell those colors unless there's a very good
reason to.
In Feedback, par016 writes:
| | In Feedback, yorbrick writes:
| | In Feedback, par016 writes:
| | In Feedback, 1001bricks writes:
| | Not in this case - see BrickLink Help about this.
You can remove your Feedback, or the buyer can, if less than 30 days - that's
all.
|
I mean technically the complaint is not relevant to the order. If I left someone
a negative review that says, "my little brother stepped on the part and broke
it" is that relevant to the order?
|
I guess it depends why it broke. If it was something like older reddish brown
or dark red fragile parts that broke from a new set, that is to do with the order.
Whereas if they built something and threw it and it broke, then it isn't.
|
I am happy to fix this issue, and have already presented options to the buyer
to rectify as best I can, however, I am not sure I agree that the seller should
be responsible for fragile colors/parts. The item was NEW which means that
I should not be assembling or connecting it to any other part. As a result,
there is no way as a seller to know that a part is susceptible to break - I cannot
test it ahead of time. That's a Lego quality control issue imo. Though like
I said I am happy to send them a new part or refund to rectify Lego's quality
control issues and I believe other many other sellers would do the same.
Like all of us, I am only a second hand seller. I can't control the quality
of the product because I did not make it. I can only control whether it has
remained "new" in my possession and make sure it stays that way all the way to
the seller, which I did. If you believe a fragile part/color is an order issue
then what if the part broke the second time they connected it? Would you still
think that's an issue with the order? What about the third time? What if
they didn't even try to attach it to another part for a year? Where is the
line drawn?
-Pete
|
|
Sure that's certainly something I could do and I may. I just don't think
that changes this situation. Saying things like "not responsible" in your store
terms isn't exactly binding. BrickLink won't remove feedback because
I had that in my store and they didn't read it or ignored it. However, they
may remove feedback if they agree that the user said everything arrived in the
condition described when sold. At that point I think the order is complete and
the part only broke when they assembled it, which shouldn't be part of the
order.
Like I said before, I am happy to fix the problem because if the situation were
reversed I would be very appreciated if a seller fixed this issue for me. But
I do not feel the feedback is warranted whether or not the problem is fixed by
the seller, and I do feel like it is a grounds for removal of feedback on the
condition that it was "not relevant to the order."
-Pete
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | May 13, 2022 16:04 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 36 times | | Topic: | Feedback | |
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| Yeah, it is a tricky area. I was unpacking an order yesterday and got this head
(new). It looks perfectly fine by itself, but stick it on a torso neck (or here
putting a fingernail in the fault to show it) and you can see it is badly cracked
even though it is new.
Luckily it is a cheap head so not a big deal and I wouldn't bother the seller
with it but if it was an expensive part, should the seller refund for sending
a damaged part if there was no way they could know it was damaged. You have to
use it to know. A minifig head should surely last more than a fraction of a second
when assembled, so it was obviously substandard.
|
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| | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | May 13, 2022 16:04 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 40 times | | Topic: | Feedback | |
|
| In Feedback, yorbrick writes:
| | Yeah, it is a tricky area. I was unpacking an order yesterday and got this head
(new). It looks perfectly fine by itself, but stick it on a torso neck (or here
putting a fingernail in the fault to show it) and you can see it is badly cracked
even though it is new.
Luckily it is a cheap head so not a big deal and I wouldn't bother the seller
with it but if it was an expensive part, should the seller refund for sending
a damaged part if there was no way they could know it was damaged. You have to
use it to know. A minifig head should surely last more than a fraction of a second
when assembled, so it was obviously substandard.
|
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| | | | | | | | | | | | | | | | | Author: | Stellar | | Posted: | May 14, 2022 05:07 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 36 times | | Topic: | Feedback | |
|
| In Feedback, yorbrick writes:
| | In Feedback, yorbrick writes:
| | Yeah, it is a tricky area. I was unpacking an order yesterday and got this head
(new). It looks perfectly fine by itself, but stick it on a torso neck (or here
putting a fingernail in the fault to show it) and you can see it is badly cracked
even though it is new.
Luckily it is a cheap head so not a big deal and I wouldn't bother the seller
with it but if it was an expensive part, should the seller refund for sending
a damaged part if there was no way they could know it was damaged. You have to
use it to know. A minifig head should surely last more than a fraction of a second
when assembled, so it was obviously substandard.
|
|
That makes it a head dual-sided on one side?
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| | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | May 14, 2022 05:17 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 52 times | | Topic: | Feedback | |
|
| In Feedback, Stellar writes:
| | In Feedback, yorbrick writes:
| | In Feedback, yorbrick writes:
| | Yeah, it is a tricky area. I was unpacking an order yesterday and got this head
(new). It looks perfectly fine by itself, but stick it on a torso neck (or here
putting a fingernail in the fault to show it) and you can see it is badly cracked
even though it is new.
Luckily it is a cheap head so not a big deal and I wouldn't bother the seller
with it but if it was an expensive part, should the seller refund for sending
a damaged part if there was no way they could know it was damaged. You have to
use it to know. A minifig head should surely last more than a fraction of a second
when assembled, so it was obviously substandard.
|
|
That makes it a head dual-sided on one side?
|
Maybe I should sell it as a custom Two-face from Batman.
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| | | | | | | | | | | | | | | Author: | par016 | | Posted: | May 13, 2022 16:27 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 38 times | | Topic: | Feedback | |
|
| In Feedback, yorbrick writes:
| | Yeah, it is a tricky area. I was unpacking an order yesterday and got this head
(new). It looks perfectly fine by itself, but stick it on a torso neck (or here
putting a fingernail in the fault to show it) and you can see it is badly cracked
even though it is new.
Luckily it is a cheap head so not a big deal and I wouldn't bother the seller
with it but if it was an expensive part, should the seller refund for sending
a damaged part if there was no way they could know it was damaged. You have to
use it to know. A minifig head should surely last more than a fraction of a second
when assembled, so it was obviously substandard.
|
Yup I agree it's tricky. I don't think it's the seller's fault
but I don't blame the buyer either. Honestly, this is the fault of Lego
for having quality issues. But not much can be done about that especially for
these older pieces. That being said I don't think a situation like this,
no matter what the value, constitutes a neutral/negative feedback without even
attempting to contact the seller.
-Pete
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| | | | | | | | | | | Author: | zorbanj | | Posted: | May 13, 2022 16:55 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 33 times | | Topic: | Feedback | |
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| If the part is new and it broke from first use, it is netiher the fault of the
seller nor the buyer. Seller should refund or replace. The buyer leaving a neutral
is ridiculous and the feedback should be removed.
In Feedback, yorbrick writes:
| |
I guess it depends why it broke. If it was something like older reddish brown
or dark red fragile parts that broke from a new set, that is to do with the order.
Whereas if they built something and threw it and it broke, then it isn't.
|
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | May 13, 2022 17:27 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 33 times | | Topic: | Feedback | |
|
| In Feedback, zorbanj writes:
| | If the part is new and it broke from first use, it is netiher the fault of the
seller nor the buyer. Seller should refund or replace. The buyer leaving a neutral
is ridiculous and the feedback should be removed.
|
I agree it is ridiculous and I would hope a buyer would remove it once refunded
or better still not leave it in the first place but communicate with the seller.
But I'm not sure if it should be removed (by BL) if the buyer doesn’t agree
to remove it. If BL did remove it, it opens up feedback removal for other sellers
that (knowingly) sell broken parts and say the buyer broke them.
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| | | | | | | | | | | | | | | Author: | par016 | | Posted: | May 13, 2022 18:03 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 49 times | | Topic: | Feedback | |
|
| In Feedback, yorbrick writes:
| | In Feedback, zorbanj writes:
| | If the part is new and it broke from first use, it is netiher the fault of the
seller nor the buyer. Seller should refund or replace. The buyer leaving a neutral
is ridiculous and the feedback should be removed.
|
I agree it is ridiculous and I would hope a buyer would remove it once refunded
or better still not leave it in the first place but communicate with the seller.
But I'm not sure if it should be removed (by BL) if the buyer doesn’t agree
to remove it. If BL did remove it, it opens up feedback removal for other sellers
that (knowingly) sell broken parts and say the buyer broke them.
|
For the record I reached out first about trying to fix the problem, I sent out
a brand new replacement torso today (less than a day after finding out about
the issue) and I issued a $10 refund to make up for any inconvenience ($27 minifigure,
value of about ~$10 for the torso). Not sure what else I can do.
The only thing that makes me think the feedback should be removed by BrickLink
is the fact that they literally said in their feedback that they were the one
to break the part. If the part had just been broken when it arrived or even if
the buyer didn't say how it broke I agree that BrickLink shouldn't make
any decision on that. But they wrote it right in the feedback that it wasn't
broken until they assembled the figure.
Either way, I've done as much as I can. I hope they change their feedback
when they get the torso.
Pete
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| | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | May 14, 2022 00:07 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 51 times | | Topic: | Feedback | |
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| | |
The only thing that makes me think the feedback should be removed by BrickLink
is the fact that they literally said in their feedback that they were the one
to break the part. If the part had just been broken when it arrived or even if
the buyer didn't say how it broke I agree that BrickLink shouldn't make
any decision on that. But they wrote it right in the feedback that it wasn't
broken until they assembled the figure.
Either way, I've done as much as I can. I hope they change their feedback
when they get the torso.
|
I hope they change it too, as you have clearly done all you can to rectify it.
The way I read the feedback is that it broke when they assembled the figure,
not that they broke it. Like the head I mentioned earlier, there is often no
way to check if the torso is cracked without assembling it so neither buyer
or seller would know until the buyer assembles it. If it was a rorso crack, they
can be invisible until you slot in the legs. Does that mean the buyer broke it
But? But if BL come up with a new policy of feedback removal in cases like this
then either they get the reputation that BL remove buyer feedback if a buyer
complains or the complaint would change - for example, here that it arrived cracked.
I doubt many (any?) sellers stress test every part before sending them so would
not know for sure that the new part they sold was or wasn't faulty.
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| | | | | Author: | popsicle | | Posted: | May 13, 2022 12:27 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 66 times | | Topic: | Feedback | |
|
| In Feedback, par016 writes:
| | ...The feedback explicitly states that they broke the part after receiving it?
The buyer never contacted me about any problem but just left neutral feedback
saying the figure cracked when they assembled it. When I noticed the feedback
I immediately offered either a replacement part or a refund for the figure.
So is there any chance this will be removed if I request a removal by admins,
or am I SOL on receiving neutral feedback for something I could not have known
anything about?
-Pete
PS - Is there any way to remove the feedback I posted in reply? They have since
contacted me back and I would like to update that.
|
Hope it can. But that's based on my personal prejudice, knowing the excellence
of your BL store's service. And knowing you Pete, you've already tried
to work it out with the member.
Beyond that, consider neutralizing the neutral: https://www.bricklink.com/message.asp?ID=868453
Silly me, expecting a "neutral feedback" to be neutral
-popsicle
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| | | | | | | Author: | rab1234 | | Posted: | May 13, 2022 14:46 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 39 times | | Topic: | Feedback | |
|
| Not sure why they haven't done this as it seems almost unanimous among Bricklink
users that the percentage at the top should reflect positives/negatives and not
neutral.
It seems like it would be a change in 1 line of code and maybe a couple of doc
hits.
BTW is there a way to see breakdown of yes/no in suggestions?
In Feedback, popsicle writes:
| | In Feedback, par016 writes:
| | ...The feedback explicitly states that they broke the part after receiving it?
The buyer never contacted me about any problem but just left neutral feedback
saying the figure cracked when they assembled it. When I noticed the feedback
I immediately offered either a replacement part or a refund for the figure.
So is there any chance this will be removed if I request a removal by admins,
or am I SOL on receiving neutral feedback for something I could not have known
anything about?
-Pete
PS - Is there any way to remove the feedback I posted in reply? They have since
contacted me back and I would like to update that.
|
Hope it can. But that's based on my personal prejudice, knowing the excellence
of your BL store's service. And knowing you Pete, you've already tried
to work it out with the member.
Beyond that, consider neutralizing the neutral: https://www.bricklink.com/message.asp?ID=868453
Silly me, expecting a "neutral feedback" to be neutral
-popsicle
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| | | | | Author: | macebobo | | Posted: | May 13, 2022 13:07 | | Subject: | Re: Any chance feedback will be removed if... | | Viewed: | 60 times | | Topic: | Feedback | |
|
| In Feedback, par016 writes:
| | PS - Is there any way to remove the feedback I posted in reply? They have since
contacted me back and I would like to update that.
|
Yes, link below
https://www.bricklink.com/feedbackDel.asp
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USA, New York
France, Provence-Alpes-Côte d'Azur
United Kingdom, England
Spain, Comunidad Valenciana
