| Discussion Forum: Thread 320852 |
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| | | Author: | richspin  | | Posted: | May 7, 2022 11:26 | | Subject: | Payment in Pending status | | Viewed: | 92 times | | Topic: | Technical Issues | |
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| A buyer sent a payment for their order on May 2nd and the payment is sitting
in Pending status. The buyer claims payment will be released as soon as I complete
the order but I can't do that because I'm waiting for the payment to
clear. Seems we caught in a technical snafu. Any suggestion on how to resolve
this would be appreciated.
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| | | | | Author: | macebobo | | Posted: | May 7, 2022 12:08 | | Subject: | Re: Payment in Pending status | | Viewed: | 27 times | | Topic: | Technical Issues | |
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| In Technical Issues, richspin writes:
| | A buyer sent a payment for their order on May 2nd and the payment is sitting
in Pending status. The buyer claims payment will be released as soon as I complete
the order but I can't do that because I'm waiting for the payment to
clear. Seems we caught in a technical snafu. Any suggestion on how to resolve
this would be appreciated.
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How did they pay? Look at your account on the payment processor's site and
see the status of the payment there. Sounds fishy to me.
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| | | | | Author: | peregrinator | | Posted: | May 7, 2022 12:24 | | Subject: | Re: Payment in Pending status | | Viewed: | 28 times | | Topic: | Technical Issues | |
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| In Technical Issues, richspin writes:
| | A buyer sent a payment for their order on May 2nd and the payment is sitting
in Pending status. The buyer claims payment will be released as soon as I complete
the order but I can't do that because I'm waiting for the payment to
clear. Seems we caught in a technical snafu. Any suggestion on how to resolve
this would be appreciated.
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IIRC, BL "Pending" status just means that the order hasn't been paid.
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| | | | | Author: | richspin | | Posted: | May 7, 2022 12:37 | | Subject: | Re: Payment in Pending status | | Viewed: | 33 times | | Topic: | Technical Issues | |
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| I believe the buyer used PayPal. They sent a PDF screenshot with message showing
payment in pending status
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| | | | | | | Author: | peregrinator | | Posted: | May 7, 2022 12:49 | | Subject: | Re: Payment in Pending status | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| In Technical Issues, richspin writes:
| | I believe the buyer used PayPal. They sent a PDF screenshot with message showing
payment in pending status
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That sounds sketchy. Did the buyer pay Onsite or try to send it directly to your
PayPal account? Do you see anything in your PayPal account? I'm guessing
not if you're posting here.
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| | | | | | | Author: | bahpstore | | Posted: | May 7, 2022 13:18 | | Subject: | Re: Payment in Pending status | | Viewed: | 47 times | | Topic: | Technical Issues | |
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| In Technical Issues, richspin writes:
| | I believe the buyer used PayPal. They sent a PDF screenshot with message showing
payment in pending status
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This is a tech glitch, we had 4 and bricklink is aware of the issue.
Here is how to fix it
1. go to your PayPal account and void the pending transaction.
2. edit the order from paid to not yet paid
3. ask the buyer to try again.
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| | | | | | | | | Author: | richspin | | Posted: | May 7, 2022 15:06 | | Subject: | Re: Payment in Pending status | | Viewed: | 57 times | | Topic: | Technical Issues | |
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| Thanks for your feedback, bricklinklp
My screen looks different from yours and no "void" on any of the drop-down boxes.
When I change the payment status to "not yet paid" (only other option) it's
not allowed because the "payment has not been returned to the sender's account"
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| | | | | Author: | BrickDeals | | Posted: | May 9, 2022 19:16 | | Subject: | Re: Payment in Pending status | | Viewed: | 35 times | | Topic: | Technical Issues | |
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| In Technical Issues, richspin writes:
| | A buyer sent a payment for their order on May 2nd and the payment is sitting
in Pending status. The buyer claims payment will be released as soon as I complete
the order but I can't do that because I'm waiting for the payment to
clear. Seems we caught in a technical snafu. Any suggestion on how to resolve
this would be appreciated.
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I also have a payment made on May 2nd and the payment is stuck in Pending status.
Sent in a ticket which was forwarded to tech support, but have still yet to receive
a proper response.
So now I have an NSS, but I haven't been paid for the order.
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| | | | | | | Author: | 1001bricks | | Posted: | May 9, 2022 19:32 | | Subject: | Re: Payment in Pending status | | Viewed: | 40 times | | Topic: | Technical Issues | |
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| | | I also have a payment made on May 2nd and the payment is stuck in Pending status.
Sent in a ticket which was forwarded to tech support, but have still yet to receive
a proper response.
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Did you check your PayPal/Stripe account?
What does it say?
If it's fully paid, ignore BrickLink status and ship!
It not paid, issue an NPB.
KISS, as they say.
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| | | | | | | Author: | richspin | | Posted: | May 11, 2022 17:52 | | Subject: | Re: Payment in Pending status | | Viewed: | 26 times | | Topic: | Technical Issues | |
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| In Technical Issues, BrickDeals writes:
| | In Technical Issues, richspin writes:
| | A buyer sent a payment for their order on May 2nd and the payment is sitting
in Pending status. The buyer claims payment will be released as soon as I complete
the order but I can't do that because I'm waiting for the payment to
clear. Seems we caught in a technical snafu. Any suggestion on how to resolve
this would be appreciated.
|
I also have a payment made on May 2nd and the payment is stuck in Pending status.
Sent in a ticket which was forwarded to tech support, but have still yet to receive
a proper response.
So now I have an NSS, but I haven't been paid for the order.
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I have never opened a ticket, can you walk me throught the steps. Thanks
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| | | | | Author: | monkeynut12 | | Posted: | May 10, 2022 19:44 | | Subject: | Re: Payment in Pending status | | Viewed: | 37 times | | Topic: | Technical Issues | |
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| | Had the same issue for an order placed may 2. Voided and resent invoice. |
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| | | | | | | Author: | richspin | | Posted: | May 11, 2022 17:55 | | Subject: | Re: Payment in Pending status | | Viewed: | 25 times | | Topic: | Technical Issues | |
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| In Technical Issues, monkeynut12 writes:
| | Had the same issue for an order placed may 2. Voided and resent invoice.
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Thanks, but I can't find any place to void the transaction. Edit order does
not give me option to void.
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| | | | | | | | | Author: | peregrinator | | Posted: | May 11, 2022 18:08 | | Subject: | Re: Payment in Pending status | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| In Technical Issues, richspin writes:
| | In Technical Issues, monkeynut12 writes:
| | Had the same issue for an order placed may 2. Voided and resent invoice.
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Thanks, but I can't find any place to void the transaction. Edit order does
not give me option to void.
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You would want to void it on PayPal (if you can), not BL
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