Discussion Forum: Thread 320718

 Author: martintoystore View Messages Posted By martintoystore
 Posted: May 4, 2022 09:50
 Subject: Cannot change status/file order
 Viewed: 44 times
 Topic: Technical Issues
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martintoystore (474)

Location:  USA, Rhode Island
Member Since Contact Type Status
May 6, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: MartinToyStore
Have an order which neither I nor the buyer can change status to completed. Believe
issue is because buyer sent payment directly to my PayPal account. Any way to
rectify this? Order ID is 18764669 for reference.
 Author: Stellar View Messages Posted By Stellar
 Posted: May 4, 2022 10:04
 Subject: Re: Cannot change status/file order
 Viewed: 23 times
 Topic: Technical Issues
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Stellar (3490)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stellar Bricks
BrickLink Discussions Moderator (?)
In Technical Issues, martintoystore writes:
  Have an order which neither I nor the buyer can change status to completed. Believe
issue is because buyer sent payment directly to my PayPal account. Any way to
rectify this? Order ID is 18764669 for reference.

If the order has Sales Tax or VAT it needs to be paid with PayPal onsite. You
would need to refund the payment and instruct your buyer to pay the orde with
the Pay button on Bricklink.

Than you would be able to complete it.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 4, 2022 10:05
 Subject: Re: Cannot change status/file order
 Viewed: 25 times
 Topic: Technical Issues
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Brickwilbo (1534)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store Closed Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Technical Issues, martintoystore writes:
  Have an order which neither I nor the buyer can change status to completed. Believe
issue is because buyer sent payment directly to my PayPal account. Any way to
rectify this? Order ID is 18764669 for reference.

Refund the payment and request payment through PayPal Onsite.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: May 4, 2022 12:52
 Subject: Re: Cannot change status/file order
 Viewed: 19 times
 Topic: Technical Issues
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peregrinator (771)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Technical Issues, Brickwilbo writes:
  In Technical Issues, martintoystore writes:
  Have an order which neither I nor the buyer can change status to completed. Believe
issue is because buyer sent payment directly to my PayPal account. Any way to
rectify this? Order ID is 18764669 for reference.

Refund the payment and request payment through PayPal Onsite.

Wouldn't it be more convenient to credit the buyer for the amount already
sent, and then send an invoice for Onsite payment?