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| | | Author: | xxdesertstorm  | | Posted: | May 3, 2022 19:02 | | Subject: | invoice change | | Viewed: | 82 times | | Topic: | Help | |
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| hi so I had a buyer wanting to do a local pick up but then wanted it shipped
how can I change it as the buyer has already paid for the piece just not the
shipping they want now, any help would be greatly appreciated
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| | | | | Author: | wildchicken13 | | Posted: | May 3, 2022 19:11 | | Subject: | Re: invoice change | | Viewed: | 29 times | | Topic: | Help | |
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| In Help, xxdesertstorm writes:
| | hi so I had a buyer wanting to do a local pick up but then wanted it shipped
how can I change it as the buyer has already paid for the piece just not the
shipping they want now, any help would be greatly appreciated
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Set the payment status to none. You should then be able to add the shipping charge
and send an updated invoice.
To set the payment status to none, either scroll to the bottom of the order details
page and click "Edit Order", or go to My BL -- Settings -- My Order Settings
and check the box to separate the payment status from the order status. You will
then be able to change the payment status directly from your Orders Received
page.
Hope that helps.
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| | | | | | | Author: | xxdesertstorm | | Posted: | May 3, 2022 19:19 | | Subject: | Re: invoice change | | Viewed: | 29 times | | Topic: | Help | |
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| it did and didn't as it won't let me change the price still or I'm
just not understanding, if I were to change the received payment to none would
that fix it so I can change it
In Help, wildchicken13 writes:
| | In Help, xxdesertstorm writes:
| | hi so I had a buyer wanting to do a local pick up but then wanted it shipped
how can I change it as the buyer has already paid for the piece just not the
shipping they want now, any help would be greatly appreciated
|
Set the payment status to none. You should then be able to add the shipping charge
and send an updated invoice.
To set the payment status to none, either scroll to the bottom of the order details
page and click "Edit Order", or go to My BL -- Settings -- My Order Settings
and check the box to separate the payment status from the order status. You will
then be able to change the payment status directly from your Orders Received
page.
Hope that helps.
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| | | | | | | | | Author: | wildchicken13 | | Posted: | May 3, 2022 20:01 | | Subject: | Re: invoice change | | Viewed: | 44 times | | Topic: | Help | |
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| In Help, xxdesertstorm writes:
| | it did and didn't as it won't let me change the price still or I'm
just not understanding, if I were to change the received payment to none would
that fix it so I can change it
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Maybe a picture will help. There is a setting that you can enable that will create
a new column on the orders received page with the payment status. You should
then see a drop-down menu that will allow you to set the payment status to none,
sent, received, etc. Setting it to none should allow you to add a shipping charge
and send a new invoice. If not, then you may want to consult the help desk.
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| | | | | | | | | | | Author: | jbroman | | Posted: | May 3, 2022 20:37 | | Subject: | Re: invoice change | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, wildchicken13 writes:
| | In Help, xxdesertstorm writes:
| | it did and didn't as it won't let me change the price still or I'm
just not understanding, if I were to change the received payment to none would
that fix it so I can change it
|
Maybe a picture will help. There is a setting that you can enable that will create
a new column on the orders received page with the payment status. You should
then see a drop-down menu that will allow you to set the payment status to none,
sent, received, etc. Setting it to none should allow you to add a shipping charge
and send a new invoice. If not, then you may want to consult the help desk.
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Put the received payment in the credit field.
That way only the shipping cost is on the new invoice.
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| | | | | | | | | | | | | Author: | xxdesertstorm | | Posted: | May 3, 2022 20:46 | | Subject: | Re: invoice change | | Viewed: | 27 times | | Topic: | Help | |
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| thats the problem it won't allow me to do as the screenshot shows its greyed
out blocking me
In Help, jbroman writes:
| | In Help, wildchicken13 writes:
| | In Help, xxdesertstorm writes:
| | it did and didn't as it won't let me change the price still or I'm
just not understanding, if I were to change the received payment to none would
that fix it so I can change it
|
Maybe a picture will help. There is a setting that you can enable that will create
a new column on the orders received page with the payment status. You should
then see a drop-down menu that will allow you to set the payment status to none,
sent, received, etc. Setting it to none should allow you to add a shipping charge
and send a new invoice. If not, then you may want to consult the help desk.
|
Put the received payment in the credit field.
That way only the shipping cost is on the new invoice.
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | May 3, 2022 20:52 | | Subject: | Re: invoice change | | Viewed: | 24 times | | Topic: | Help | |
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| In Help, xxdesertstorm writes:
| | thats the problem it won't allow me to do as the screenshot shows its greyed
out blocking me
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Forget BrickLink - too complicated.
Send an e-mail your buyer with the cost he has to pay, provide your PayPal address
and amount, or an URL to do this, or a paypal.me shortcut.
Add a 0.50$ for extra PayPal fees.
Say (kindly) you won't ship before this extra is paid, and if not, refund
and cancel.
Done.
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| | | | | | | | | | | | | | | Author: | jbroman | | Posted: | May 3, 2022 22:03 | | Subject: | Re: invoice change | | Viewed: | 26 times | | Topic: | Help | |
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| You need to change the three fields with the red arrows.
1 Change Payment Status to none
2 Change Order Status to Received
3 Change Shipping Method to one of your shipping methods
4 Click Submit Changes at the bottom
You may need to do it in two steps. #1 and #4 and then 2, 3 and 4.
The greyed fields on the right should then be editable.
As it's only a $0.05 order, For PayPal, you will lose money on this order
if you don't put in an additional charge. Tell them to send it via e-transfer
if you accept it.
As a new seller, you don't have this enabled automatically, you need to send
an email to the help desk to have "Bank Transfer" or "e-transfer" enabled.
On an unrelated note, I see that you accept many currencies. In order for that
to work, you need to have a different PayPal wallet for each one. It is much
easier to limit it to CDN, USD, Euro and GBP.
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| | | | | | | | | | | | | | | | | Author: | xxdesertstorm | | Posted: | May 3, 2022 22:23 | | Subject: | Re: invoice change | | Viewed: | 29 times | | Topic: | Help | |
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| its won't even let me do that either, if I have to refunded it thats not
a problem, I was kind of hoping this would have been easier than I thought
In Help, jbroman writes:
| | You need to change the three fields with the red arrows.
1 Change Payment Status to none
2 Change Order Status to Received
3 Change Shipping Method to one of your shipping methods
4 Click Submit Changes at the bottom
You may need to do it in two steps. #1 and #4 and then 2, 3 and 4.
The greyed fields on the right should then be editable.
As it's only a $0.05 order, For PayPal, you will lose money on this order
if you don't put in an additional charge. Tell them to send it via e-transfer
if you accept it.
As a new seller, you don't have this enabled automatically, you need to send
an email to the help desk to have "Bank Transfer" or "e-transfer" enabled.
On an unrelated note, I see that you accept many currencies. In order for that
to work, you need to have a different PayPal wallet for each one. It is much
easier to limit it to CDN, USD, Euro and GBP.
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| | | | | | | | | | | | | | | | | | | Author: | jbroman | | Posted: | May 3, 2022 22:34 | | Subject: | Re: invoice change | | Viewed: | 25 times | | Topic: | Help | |
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| In Help, xxdesertstorm writes:
| | its won't even let me do that either, if I have to refunded it thats not
a problem, I was kind of hoping this would have been easier than I thought
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It used to be easier, but it looks like PayPal and BL are more linked then they
used to be.
You will have to refund the buyer, and reinvoice them.
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| | | | | | | | | | | | | | | | | | | | | Author: | xxdesertstorm | | Posted: | May 3, 2022 22:48 | | Subject: | Re: invoice change | | Viewed: | 18 times | | Topic: | Help | |
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| alrighty, well thank you so much with all you're help tonight, have a great
night
In Help, jbroman writes:
| | In Help, xxdesertstorm writes:
| | its won't even let me do that either, if I have to refunded it thats not
a problem, I was kind of hoping this would have been easier than I thought
|
It used to be easier, but it looks like PayPal and BL are more linked then they
used to be.
You will have to refund the buyer, and reinvoice them.
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| | | | | | | | | | | | | | | | | | | | | Author: | qwertyboy | | Posted: | May 3, 2022 23:53 | | Subject: | Re: invoice change | | Viewed: | 24 times | | Topic: | Help | |
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| In Help, jbroman writes:
| | In Help, xxdesertstorm writes:
| | its won't even let me do that either, if I have to refunded it thats not
a problem, I was kind of hoping this would have been easier than I thought
|
It used to be easier, but it looks like PayPal and BL are more linked then they
used to be.
You will have to refund the buyer, and reinvoice them.
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I don't follow. Why not simply send the buyer an invoice straight from Paypal
for the shipping cost?
Niek.
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| | | | | | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | May 3, 2022 23:59 | | Subject: | Re: invoice change | | Viewed: | 24 times | | Topic: | Help | |
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| | +1 |
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| | | | | | | | | | | | | | | | | | | | | | | Author: | jbroman | | Posted: | May 4, 2022 00:33 | | Subject: | Re: invoice change | | Viewed: | 43 times | | Topic: | Help | |
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| In Help, qwertyboy writes:
| | In Help, jbroman writes:
| | In Help, xxdesertstorm writes:
| | its won't even let me do that either, if I have to refunded it thats not
a problem, I was kind of hoping this would have been easier than I thought
|
It used to be easier, but it looks like PayPal and BL are more linked then they
used to be.
You will have to refund the buyer, and reinvoice them.
|
I don't follow. Why not simply send the buyer an invoice straight from Paypal
for the shipping cost?
Niek.
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I was only thinking about keeping it within BL.
Is there an option to add fees inside of PayPal?
Or just including them in the shipping costs?
This seller will lose money on a $0.05 sale by using PayPal without a handling
charge.
For the OP. You only offer PayPal on-site, but state that you would like a $5
minimum to use PayPal due to fees. You should add a minimum buy limit if you
don’t want to have a handling fee.
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | qwertyboy | | Posted: | May 4, 2022 08:39 | | Subject: | Re: invoice change | | Viewed: | 20 times | | Topic: | Help | |
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| In Help, jbroman writes:
| | I was only thinking about keeping it within BL.
Is there an option to add fees inside of PayPal?
Or just including them in the shipping costs?
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A manual PP invoice consists of line items of whatever your imagination can dream
up. In this case, you can create one with a single line item "Shipping cost for
BL #xxxxxxxx", and if you like you can add a line item for "Fees" and one for
"Emotional damage". There are no restrictions, it is not tied to the original
transaction in any way.
Niek.
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Canada, Ontario
USA, Illinois
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France, Provence-Alpes-Côte d'Azur
