| Discussion Forum: Thread 320096 |
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| | | Author: | Dinosaur  | | Posted: | Apr 20, 2022 15:05 | | Subject: | Toysrus' Lego | | Viewed: | 194 times | | Topic: | General | |
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| A few days ago I happened to talk to a manager working in Toysrus, asking him
why their Lego boxes are all sealed with plastic tapes before putting on the
shelf, they said they want to avoid customers damaging the seals, but he didn't
elaborate clearly.
I'm wondering why some people want to damage the seal of Lego box before
they checkout, what's their purpose? To check the contents? To steal the
contents? That doesn't make sense, CCTV is everywhere, and they have many
other products more expensive than Lego, why not sealing other products?
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| | | | | Author: | par016 | | Posted: | Apr 20, 2022 15:10 | | Subject: | Re: Toysrus' Lego | | Viewed: | 91 times | | Topic: | General | |
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| In General, Dinosaur writes:
| | A few days ago I happened to talk to a manager working in Toysrus, asking him
why their Lego boxes are all sealed with plastic tapes before putting on the
shelf, they said they want to avoid customers damaging the seals, but he didn't
elaborate clearly.
I'm wondering why some people want to damage the seal of Lego box before
they checkout, what's their purpose? To check the contents? To steal the
contents? That doesn't make sense, CCTV is everywhere, and they have many
other products more expensive than Lego, why not sealing other products?
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It may have to do with the fact that some people will buy a set, carefully cut
open the seals and remove the valuable parts/figures and then expertly seal it
back up and return it to the store. If there are added seals from Toys R Us
on the set, it makes it harder for them to be successful doing that.
-Pete
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| | | | | | | Author: | Dinosaur | | Posted: | Apr 21, 2022 14:19 | | Subject: | Re: Toysrus' Lego | | Viewed: | 63 times | | Topic: | General | |
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| In General, par016 writes:
| | In General, Dinosaur writes:
| | A few days ago I happened to talk to a manager working in Toysrus, asking him
why their Lego boxes are all sealed with plastic tapes before putting on the
shelf, they said they want to avoid customers damaging the seals, but he didn't
elaborate clearly.
I'm wondering why some people want to damage the seal of Lego box before
they checkout, what's their purpose? To check the contents? To steal the
contents? That doesn't make sense, CCTV is everywhere, and they have many
other products more expensive than Lego, why not sealing other products?
|
It may have to do with the fact that some people will buy a set, carefully cut
open the seals and remove the valuable parts/figures and then expertly seal it
back up and return it to the store. If there are added seals from Toys R Us
on the set, it makes it harder for them to be successful doing that.
-Pete
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Yes you have probably pointed out the reason, but why they don't just reject
any refund or
return of Lego? For most of the normal customers they will not return or refund
after purchase, it shouldn't affect the sales of their Lego if no return
or refund is accepted.
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| | | | | | | | | Author: | yorbrick | | Posted: | Apr 21, 2022 16:25 | | Subject: | Re: Toysrus' Lego | | Viewed: | 66 times | | Topic: | General | |
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| In General, Dinosaur writes:
| | In General, par016 writes:
| | In General, Dinosaur writes:
| | A few days ago I happened to talk to a manager working in Toysrus, asking him
why their Lego boxes are all sealed with plastic tapes before putting on the
shelf, they said they want to avoid customers damaging the seals, but he didn't
elaborate clearly.
I'm wondering why some people want to damage the seal of Lego box before
they checkout, what's their purpose? To check the contents? To steal the
contents? That doesn't make sense, CCTV is everywhere, and they have many
other products more expensive than Lego, why not sealing other products?
|
It may have to do with the fact that some people will buy a set, carefully cut
open the seals and remove the valuable parts/figures and then expertly seal it
back up and return it to the store. If there are added seals from Toys R Us
on the set, it makes it harder for them to be successful doing that.
-Pete
|
Yes you have probably pointed out the reason, but why they don't just reject
any refund or
return of Lego? For most of the normal customers they will not return or refund
after purchase, it shouldn't affect the sales of their Lego if no return
or refund is accepted.
|
Because that would not be very good customer service. They'd have to have
specific returns policies for different items rather than a simple store wide
policy.
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| | | | | | | | | | | Author: | Dinosaur | | Posted: | Apr 24, 2022 08:01 | | Subject: | Re: Toysrus' Lego | | Viewed: | 37 times | | Topic: | General | |
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| In General, yorbrick writes:
| | In General, Dinosaur writes:
| | In General, par016 writes:
| | In General, Dinosaur writes:
| | A few days ago I happened to talk to a manager working in Toysrus, asking him
why their Lego boxes are all sealed with plastic tapes before putting on the
shelf, they said they want to avoid customers damaging the seals, but he didn't
elaborate clearly.
I'm wondering why some people want to damage the seal of Lego box before
they checkout, what's their purpose? To check the contents? To steal the
contents? That doesn't make sense, CCTV is everywhere, and they have many
other products more expensive than Lego, why not sealing other products?
|
It may have to do with the fact that some people will buy a set, carefully cut
open the seals and remove the valuable parts/figures and then expertly seal it
back up and return it to the store. If there are added seals from Toys R Us
on the set, it makes it harder for them to be successful doing that.
-Pete
|
Yes you have probably pointed out the reason, but why they don't just reject
any refund or
return of Lego? For most of the normal customers they will not return or refund
after purchase, it shouldn't affect the sales of their Lego if no return
or refund is accepted.
|
Because that would not be very good customer service. They'd have to have
specific returns policies for different items rather than a simple store wide
policy.
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It's always about trade-off. As I said, most normal customers should not
mind if no return or refund is accepted, but it can totally avoid Lego thieves
as the benefit and they do not have to put seal on every set. You are just rephrasing
what I have said as an answer.
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