| Discussion Forum: Thread 319775 |
|
 |
| | | Author: | brick.for.moc  | | Posted: | Apr 13, 2022 11:47 | | Subject: | Feedback score (praise) calculation | | Viewed: | 111 times | | Topic: | Feedback | |
|
| The total feedback score / praise percentage calculation at the top right corner
of the stores embarrasses me.
I have a store with almost 3000 orders. My feedback score is 97.62% what looks
really bad. In covid times it was really challenging to go post office regularly,
so I received couple of negative feedbacks. But it was 2 years ago now... I haven't
received a bad feedback since then.
My suggestion would be to show the recent 1 year or 6 months feedback percentage
of the top right corner, because it's more reflects the actual quality of
a store.
Dear Bricklink team please consider my suggestion. Thank you!
|
|
|
| | | | | |
| | | | | Author: | MidwestBrick | | Posted: | Apr 13, 2022 12:50 | | Subject: | Re: Feedback score (praise) calculation | | Viewed: | 54 times | | Topic: | Feedback | |
|
| In Feedback, brickshomeUK writes:
| | The total feedback score / praise percentage calculation at the top right corner
of the stores embarrasses me.
I have a store with almost 3000 orders. My feedback score is 97.62% what looks
really bad. In covid times it was really challenging to go post office regularly,
so I received couple of negative feedbacks. But it was 2 years ago now... I haven't
received a bad feedback since then.
My suggestion would be to show the recent 1 year or 6 months feedback percentage
of the top right corner, because it's more reflects the actual quality of
a store.
Dear Bricklink team please consider my suggestion. Thank you!
|
It literally says on your store that your next shipping date is 14 days from
today.
The item that your customers are talking about most doesn't seem to be getting
adjusted or fixed.
As a comparison, I just recently opened back up, and every order is being scanned
by the Post Office within 1 day so far with many of them the same day. Now,
my post office and my availability may be very very different than yours, but
that is the expectation that most online shoppers have across all online vendors,
regardless of website they are visiting... to order something and have it shipped
very very quickly. The only thing that none of us can fix is what happens to
a package once it gets dropped off at a post office. This is where we hope
customers are watching the tracking and hopefully realizing that there is nothing
any of us can do to make USPS, UPS, FedEx, etc... operate better or faster.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Legolibrarian2 | | Posted: | Apr 15, 2022 13:44 | | Subject: | Re: Feedback score (praise) calculation | | Viewed: | 46 times | | Topic: | Feedback | |
|
| In Feedback, MidwestBrick writes:
| | In Feedback, brickshomeUK writes:
| | The total feedback score / praise percentage calculation at the top right corner
of the stores embarrasses me.
I have a store with almost 3000 orders. My feedback score is 97.62% what looks
really bad. In covid times it was really challenging to go post office regularly,
so I received couple of negative feedbacks. But it was 2 years ago now... I haven't
received a bad feedback since then.
My suggestion would be to show the recent 1 year or 6 months feedback percentage
of the top right corner, because it's more reflects the actual quality of
a store.
Dear Bricklink team please consider my suggestion. Thank you!
|
It literally says on your store that your next shipping date is 14 days from
today.
The item that your customers are talking about most doesn't seem to be getting
adjusted or fixed.
As a comparison, I just recently opened back up, and every order is being scanned
by the Post Office within 1 day so far with many of them the same day. Now,
my post office and my availability may be very very different than yours, but
that is the expectation that most online shoppers have across all online vendors,
regardless of website they are visiting... to order something and have it shipped
very very quickly. The only thing that none of us can fix is what happens to
a package once it gets dropped off at a post office. This is where we hope
customers are watching the tracking and hopefully realizing that there is nothing
any of us can do to make USPS, UPS, FedEx, etc... operate better or faster.
|
As a buyer, I couldn't agree more. I've bought from you several times,
Midwest Brick, and have always been happy with the transaction.
I always look at the shipping times from stores that I am considering
buying from. If the ship time is too long, I shop elsewhere. Even if I'm
not in a rush to get the parts, I feel happier if I can have them in hand within
a week. If the store states that the shipping will be longer and I decide to
shop and the ship time is long but within stated policy, I leave no feedback,
rather than negative. I wonder how many sales OP has lost because of long shipping
times.
I do think that changing the status to shipped when a label is created and then
not taking the package to the post office for several days is a little misleading.
I agree that the feedback system is wounded (not broken), but not in the way
that OP suggests. Buyers can get the 6-month stats by looking at the information
on the feedback screen and see when any mishaps have occurred. For me, the problem
is with the category of "Neutral." A lot of the feedback designated as neutral
is of the "everything went as expected" variety. Most people, including me,
would put this as positive feedback. But putting it as neutral reduces the positive
feedback percentage for the seller.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | brick.for.moc | | Posted: | May 6, 2022 06:51 | | Subject: | Re: Feedback score (praise) calculation | | Viewed: | 50 times | | Topic: | Feedback | |
|
| In Feedback, MidwestBrick writes:
| | In Feedback, brickshomeUK writes:
| | The total feedback score / praise percentage calculation at the top right corner
of the stores embarrasses me.
I have a store with almost 3000 orders. My feedback score is 97.62% what looks
really bad. In covid times it was really challenging to go post office regularly,
so I received couple of negative feedbacks. But it was 2 years ago now... I haven't
received a bad feedback since then.
My suggestion would be to show the recent 1 year or 6 months feedback percentage
of the top right corner, because it's more reflects the actual quality of
a store.
Dear Bricklink team please consider my suggestion. Thank you!
|
It literally says on your store that your next shipping date is 14 days from
today.
The item that your customers are talking about most doesn't seem to be getting
adjusted or fixed.
As a comparison, I just recently opened back up, and every order is being scanned
by the Post Office within 1 day so far with many of them the same day. Now,
my post office and my availability may be very very different than yours, but
that is the expectation that most online shoppers have across all online vendors,
regardless of website they are visiting... to order something and have it shipped
very very quickly. The only thing that none of us can fix is what happens to
a package once it gets dropped off at a post office. This is where we hope
customers are watching the tracking and hopefully realizing that there is nothing
any of us can do to make USPS, UPS, FedEx, etc... operate better or faster.
|
I agree quick shipping time is important in online shopping, but sadly I can't
provide it, because I can access my warehouse currently only at the weekends.
But here that's not the case why I raised this. It's very very visible
in the store terms and during checkout I operate with slow shipping times. Also
the customer during checkout should read and accept these terms.
I agree with the other comment as neutral feedback is not a negative feedback.
My two proposal would to make the feedback system better is:
- Feedback score should be based on the last 12 months or last 500 feedbacks.
- Neutral feedback shouldn't be counted as negative
|
|
|
| | | | | |
| | | | | Author: | wildchicken13 | | Posted: | May 7, 2022 23:41 | | Subject: | Re: Feedback score (praise) calculation | | Viewed: | 57 times | | Topic: | Feedback | |
|
| In Feedback, brickshomeUK writes:
| | […] My feedback score is 97.62% what looks really bad. […]
|
97.62% would be considered an A+ at most schools…
|
|
|
|
|
|
United Kingdom, England
USA, Wisconsin
