Discussion Forum: Thread 319773

 Author: Link_Floyd View Messages Posted By Link_Floyd
 Posted: Apr 13, 2022 11:25
 Subject: Buyers claiming not received
 Viewed: 144 times
 Topic: Problem
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Link_Floyd (6162)

Location:  United Kingdom, England
Member Since Contact Type Status
Oct 15, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Brickerish Allsorts
WHY DOES IT ALWAYS GO IN THE BUYERS FAVOUR IF THEY CLAIM THEY HAVE NOT RECEIVED
? HAVE PROOF OF POSTAGE , RECORDED DELIVER NOT SELECTED AND I OFFER IT , GET
THREATENED WITH NEGATIVE FEEDBACK !

ALWAYS IN THE BUYERS FAVOUR !
 Author: antant7 View Messages Posted By antant7
 Posted: Apr 13, 2022 11:38
 Subject: Re: Buyers claiming not received
 Viewed: 50 times
 Topic: Problem
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antant7 (632)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
Nov 2, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Save-A-Brick
In Problem, Link_Floyd writes:
  WHY DOES IT ALWAYS GO IN THE BUYERS FAVOUR IF THEY CLAIM THEY HAVE NOT RECEIVED
? HAVE PROOF OF POSTAGE , RECORDED DELIVER NOT SELECTED AND I OFFER IT , GET
THREATENED WITH NEGATIVE FEEDBACK !

ALWAYS IN THE BUYERS FAVOUR !

Very simply put, because it's the law...

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/
 Author: beaverbrick View Messages Posted By beaverbrick
 Posted: Apr 13, 2022 11:43
 Subject: Re: Buyers claiming not received
 Viewed: 54 times
 Topic: Problem
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beaverbrick (566)

Location:  United Kingdom, England
Member Since Contact Type Status
Jan 2, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Brick Beaver
In Problem, Link_Floyd writes:
  WHY DOES IT ALWAYS GO IN THE BUYERS FAVOUR IF THEY CLAIM THEY HAVE NOT RECEIVED
? HAVE PROOF OF POSTAGE , RECORDED DELIVER NOT SELECTED AND I OFFER IT , GET
THREATENED WITH NEGATIVE FEEDBACK !

ALWAYS IN THE BUYERS FAVOUR !

Well, can your prove that the buyer did not receive the item? Proof of postage
is just that... it does not prove that the item was delivered.

If you ordered something online and never received it, wouldn't you expect
to be refunded/sent replacement?

Insurance is for the seller, not the buyer. If this is happening regularly to
you, then you need to consider only offering tracked delivery (at the likely
loss of orders due to higher postage) or accept that it is a part of doing business
and you'll get a few missing parcels each year.
 Author: tjb01527 View Messages Posted By tjb01527
 Posted: Apr 13, 2022 13:52
 Subject: Re: Buyers claiming not received
 Viewed: 47 times
 Topic: Problem
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tjb01527 (2909)

Location:  United Kingdom, England
Member Since Contact Type Status
Nov 25, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brickempire.uk - No fees
In Problem, Link_Floyd writes:
  WHY DOES IT ALWAYS GO IN THE BUYERS FAVOUR IF THEY CLAIM THEY HAVE NOT RECEIVED
? HAVE PROOF OF POSTAGE , RECORDED DELIVER NOT SELECTED AND I OFFER IT , GET
THREATENED WITH NEGATIVE FEEDBACK !

ALWAYS IN THE BUYERS FAVOUR !

Any order over £20 & I charge for signed for/tracked post. Parcels do get lost.
There are certain countries that I will make them take "signed for" as they have
a record of post going missing. Holding a receipt from the Post office is not
proof that your item arrived. Dig out the receipts for the cost of the goods
you bought & put in a claim to Royal Mail. Sadly, things get lost. Don't
dwell on it.