| Discussion Forum: Thread 319385 |
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| | | Author: | Peaty08  | | Posted: | Apr 4, 2022 08:20 | | Subject: | Remove items from order | | Viewed: | 91 times | | Topic: | Selling | |
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| Hello,
My buyer has asked for some items to be removed from his order, I have gone through
the item removal request but get the following error message:
"We currently do not support changes for Order #*******. If you would like
to make changes, please first request to cancel the order and then repurchase."
Is there another way around this please?
Many thanks
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| | | | | Author: | Stellar | | Posted: | Apr 4, 2022 08:37 | | Subject: | Re: Remove items from order | | Viewed: | 40 times | | Topic: | Selling | |
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| In Selling, Peaty08 writes:
| | Hello,
My buyer has asked for some items to be removed from his order, I have gone through
the item removal request but get the following error message:
"We currently do not support changes for Order #*******. If you would like
to make changes, please first request to cancel the order and then repurchase."
Is there another way around this please?
Many thanks
|
If the order is already paid you items can't be removed, you would need to
make a partial refund and list again manually.
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| | | | | Author: | Brickwilbo | | Posted: | Apr 4, 2022 08:54 | | Subject: | Re: Remove items from order | | Viewed: | 44 times | | Topic: | Selling | |
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| In Selling, Peaty08 writes:
| | Hello,
My buyer has asked for some items to be removed from his order, I have gone through
the item removal request but get the following error message:
"We currently do not support changes for Order #*******. If you would like
to make changes, please first request to cancel the order and then repurchase."
Is there another way around this please?
Many thanks
|
With the edit order button you can change the payment status as none and the
order status to ready.
Fill in the item in order removal request.
https://www.bricklink.com/retract.asp
Send a partial refund through the original payment on the PayPal website.
Click on the Refund button on the orders details page to update the payment.
Change the payment status back to completed.
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| | | | | | | Author: | Peaty08 | | Posted: | Apr 4, 2022 10:07 | | Subject: | Re: Remove items from order | | Viewed: | 43 times | | Topic: | Selling | |
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| Thank you - I did try changing this to "not yet paid" but it wont let me select
this as the buyer has obviously paid!
In Selling, Brickwilbo writes:
| | In Selling, Peaty08 writes:
| | Hello,
My buyer has asked for some items to be removed from his order, I have gone through
the item removal request but get the following error message:
"We currently do not support changes for Order #*******. If you would like
to make changes, please first request to cancel the order and then repurchase."
Is there another way around this please?
Many thanks
|
With the edit order button you can change the payment status as none and the
order status to ready.
Fill in the item in order removal request.
https://www.bricklink.com/retract.asp
Send a partial refund through the original payment on the PayPal website.
Click on the Refund button on the orders details page to update the payment.
Change the payment status back to completed.
|
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| | | | | | | | | Author: | Brickwilbo | | Posted: | Apr 4, 2022 13:47 | | Subject: | Re: Remove items from order | | Viewed: | 41 times | | Topic: | Selling | |
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| In Selling, Peaty08 writes:
| | Thank you - I did try changing this to "not yet paid" but it wont let me select
this as the buyer has obviously paid!
|
You csn fully refund the payment and then change the payment status as none and
update with the Refund button.
After the approved item removal send a new invoice.
| |
In Selling, Brickwilbo writes:
| | In Selling, Peaty08 writes:
| | Hello,
My buyer has asked for some items to be removed from his order, I have gone through
the item removal request but get the following error message:
"We currently do not support changes for Order #*******. If you would like
to make changes, please first request to cancel the order and then repurchase."
Is there another way around this please?
Many thanks
|
With the edit order button you can change the payment status as none and the
order status to ready.
Fill in the item in order removal request.
https://www.bricklink.com/retract.asp
Send a partial refund through the original payment on the PayPal website.
Click on the Refund button on the orders details page to update the payment.
Change the payment status back to completed.
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| | | | | | | | | | | Author: | Peaty08 | | Posted: | Apr 5, 2022 03:33 | | Subject: | Re: Remove items from order | | Viewed: | 38 times | | Topic: | Selling | |
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| lovely, thank you
In Selling, Brickwilbo writes:
| | In Selling, Peaty08 writes:
| | Thank you - I did try changing this to "not yet paid" but it wont let me select
this as the buyer has obviously paid!
|
You csn fully refund the payment and then change the payment status as none and
update with the Refund button.
After the approved item removal send a new invoice.
| |
In Selling, Brickwilbo writes:
| | In Selling, Peaty08 writes:
| | Hello,
My buyer has asked for some items to be removed from his order, I have gone through
the item removal request but get the following error message:
"We currently do not support changes for Order #*******. If you would like
to make changes, please first request to cancel the order and then repurchase."
Is there another way around this please?
Many thanks
|
With the edit order button you can change the payment status as none and the
order status to ready.
Fill in the item in order removal request.
https://www.bricklink.com/retract.asp
Send a partial refund through the original payment on the PayPal website.
Click on the Refund button on the orders details page to update the payment.
Change the payment status back to completed.
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United Kingdom, England
Spain, Comunidad Valenciana
Netherlands, Gelderland
