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| | | Author: | Heartbricker  | | Posted: | Apr 1, 2022 13:23 | | Subject: | Responsibility | | Viewed: | 248 times | | Topic: | Problem Order | |
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| This was a 61 lot $350+ paid order that we already packed.
We were contacted by both mother and son, neither of them agreed to be responsible
for the mistake.
We offered to refund minus our PayPal fees, they declined.
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| | | | | Author: | yorbrick | | Posted: | Apr 1, 2022 13:27 | | Subject: | Re: Responsibility | | Viewed: | 61 times | | Topic: | Problem Order | |
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| In Problem Order, Heartbricker writes:
| | This was a 61 lot $350+ paid order that we already packed.
We were contacted by both mother and son, neither of them agreed to be responsible
for the mistake.
We offered to refund minus our PayPal fees, they declined.
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That is not a mistake, it is fraud and should be reported to admins. If the account
owner is openly admitting to using a stolen credit card then they should be banned.
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| | | | | Author: | rab1234 | | Posted: | Apr 1, 2022 13:30 | | Subject: | Re: Responsibility | | Viewed: | 63 times | | Topic: | Problem Order | |
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| Usually I'm all in favor of refund and move on, but this one's a bit
ridiculous that they won't cover your PayPal fees on an attempted cancellation
of a $350 order. Unfortunately I'm not sure what your alternatives are.
If you ship it out, couldn't they just demand a return and you're back
in the same boat?
In Problem Order, Heartbricker writes:
| | This was a 61 lot $350+ paid order that we already packed.
We were contacted by both mother and son, neither of them agreed to be responsible
for the mistake.
We offered to refund minus our PayPal fees, they declined.
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| | | | | | | Author: | zorbanj | | Posted: | Apr 1, 2022 14:14 | | Subject: | Re: Responsibility | | Viewed: | 72 times | | Topic: | Problem Order | |
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| In Problem Order, rab1234 writes:
| | Unfortunately I'm not sure what your alternatives are.
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Do nothing until a case is opened or a chargeback is filed in PayPal. Don't
respond to anything until right before the deadline. Appeal an adverse decision.
Be petty and drag this out.
| | If you ship it out, couldn't they just demand a return and you're back
in the same boat?
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Yes, and you might not get your stuff back.
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| | | | | | | | | Author: | Heartbricker | | Posted: | Apr 1, 2022 14:58 | | Subject: | Re: Responsibility | | Viewed: | 66 times | | Topic: | Problem Order | |
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| In Problem Order, zorbanj writes:
| | In Problem Order, rab1234 writes:
| | Unfortunately I'm not sure what your alternatives are.
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Do nothing until a case is opened or a chargeback is filed in PayPal. Don't
respond to anything until right before the deadline. Appeal an adverse decision.
Be petty and drag this out.
| | If you ship it out, couldn't they just demand a return and you're back
in the same boat?
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Yes, and you might not get your stuff back.
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We like the idea of wasting their time just as they have ours (the eye for an
eye approach) but our general spirit is to remove negativity from our orbit as
fast as possible.
We're grateful that admin has taken swift action to prevent this from happening
to others.
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| | | | | | | Author: | Heartbricker | | Posted: | Apr 1, 2022 14:49 | | Subject: | Re: Responsibility | | Viewed: | 62 times | | Topic: | Problem Order | |
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| In Problem Order, rab1234 writes:
| | Usually I'm all in favor of refund and move on, but this one's a bit
ridiculous that they won't cover your PayPal fees on an attempted cancellation
of a $350 order. Unfortunately I'm not sure what your alternatives are.
If you ship it out, couldn't they just demand a return and you're back
in the same boat?
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Again, this isn't a big deal for us, just cheesed that we put the work for
a parent with no compassion or sense of responsibility who's raising the
next generation in the same manner.
99.99% of our customers are grateful customers.
We heard a great humorous sentence this week:
"sometimes you're the windshield and sometimes you're the bug"
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In Problem Order, Heartbricker writes:
| | This was a 61 lot $350+ paid order that we already packed.
We were contacted by both mother and son, neither of them agreed to be responsible
for the mistake.
We offered to refund minus our PayPal fees, they declined.
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| | | | | | | | | Author: | SylvainLS | | Posted: | Apr 1, 2022 15:12 | | Subject: | Re: Responsibility | | Viewed: | 66 times | | Topic: | Problem Order | |
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| In Problem Order, Heartbricker writes:
| | […]
We heard a great humorous sentence this week:
"sometimes you're the windshield and sometimes you're the bug"
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| | | | | | | | | | | Author: | Heartbricker | | Posted: | Apr 1, 2022 17:47 | | Subject: | Re: Responsibility | | Viewed: | 62 times | | Topic: | Problem Order | |
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| In Problem Order, SylvainLS writes:
| | In Problem Order, Heartbricker writes:
| | […]
We heard a great humorous sentence this week:
"sometimes you're the windshield and sometimes you're the bug"
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LOVE IT! haha
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| | | | | Author: | Heartbricker | | Posted: | Apr 1, 2022 13:34 | | Subject: | Re: Responsibility | | Viewed: | 75 times | | Topic: | Problem Order | |
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| In Problem Order, Heartbricker writes:
| | This was a 61 lot $350+ paid order that we already packed.
We were contacted by both mother and son, neither of them agreed to be responsible
for the mistake.
We offered to refund minus our PayPal fees, they declined.
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Bricklink Admin was very helpful and terminated the account,
We have a good stream of order and even though it hurts (our employees make good
wages, this is an hour to pack and an hour to return in addition to paypal fees),
it's the price of doing business and we can afford it- we're happy this
didn't happen to a user with less resources.
Hope everyone has a good weekend.
THB
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| | | | | | | Author: | rab1234 | | Posted: | Apr 1, 2022 13:55 | | Subject: | Re: Responsibility | | Viewed: | 64 times | | Topic: | Problem Order | |
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| great attitude!
In Problem Order, Heartbricker writes:
| | In Problem Order, Heartbricker writes:
| | This was a 61 lot $350+ paid order that we already packed.
We were contacted by both mother and son, neither of them agreed to be responsible
for the mistake.
We offered to refund minus our PayPal fees, they declined.
|
Bricklink Admin was very helpful and terminated the account,
We have a good stream of order and even though it hurts (our employees make good
wages, this is an hour to pack and an hour to return in addition to paypal fees),
it's the price of doing business and we can afford it- we're happy this
didn't happen to a user with less resources.
Hope everyone has a good weekend.
THB
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| | | | | | | Author: | infinibrix | | Posted: | Apr 1, 2022 15:23 | | Subject: | Re: Responsibility | | Viewed: | 86 times | | Topic: | Problem Order | |
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| In Problem Order, Heartbricker writes:
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Bricklink Admin was very helpful and terminated the account,
We have a good stream of order and even though it hurts (our employees make good
wages, this is an hour to pack and an hour to return in addition to paypal fees),
it's the price of doing business and we can afford it- we're happy this
didn't happen to a user with less resources.
Hope everyone has a good weekend.
THB
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If you speak to paypal they will refund your fees in these situations
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| | | | | Author: | jennnifer | | Posted: | Apr 1, 2022 13:52 | | Subject: | Re: Responsibility | | Viewed: | 66 times | | Topic: | Problem Order | |
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| In Problem Order, Heartbricker writes:
| | This was a 61 lot $350+ paid order that we already packed.
We were contacted by both mother and son, neither of them agreed to be responsible
for the mistake.
We offered to refund minus our PayPal fees, they declined.
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'You fix our mistake at your expense!' Gee, that's nice.
Jen
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| | | | | | | Author: | Heartbricker | | Posted: | Apr 1, 2022 14:42 | | Subject: | Re: Responsibility | | Viewed: | 59 times | | Topic: | Problem Order | |
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| In Problem Order, jennnifer writes:
| | In Problem Order, Heartbricker writes:
| | This was a 61 lot $350+ paid order that we already packed.
We were contacted by both mother and son, neither of them agreed to be responsible
for the mistake.
We offered to refund minus our PayPal fees, they declined.
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'You fix our mistake at your expense!' Gee, that's nice.
Jen
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Yeah, this was a great opportunity for that mother to teach her kid to take responsibility,
instead she's enabling and validating it.
No compassion for small family business either.
Oh well, moving on 
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| | | | | | | | | Author: | TheBrickGuys | | Posted: | Apr 1, 2022 22:15 | | Subject: | Re: Responsibility | | Viewed: | 59 times | | Topic: | Problem Order | |
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| In Problem Order, Heartbricker writes:
| | In Problem Order, jennnifer writes:
| | In Problem Order, Heartbricker writes:
| | This was a 61 lot $350+ paid order that we already packed.
We were contacted by both mother and son, neither of them agreed to be responsible
for the mistake.
We offered to refund minus our PayPal fees, they declined.
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'You fix our mistake at your expense!' Gee, that's nice.
Jen
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Yeah, this was a great opportunity for that mother to teach her kid to take responsibility,
instead she's enabling and validating it.
No compassion for small family business either.
Oh well, moving on
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At least one good thing, because you took it up with admin and their account
was deregistered, now they can't leave you a negative retaliatory feedback.
Jim
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| | | | | Author: | tons_of_bricks | | Posted: | Apr 1, 2022 14:16 | | Subject: | Re: Responsibility | | Viewed: | 64 times | | Topic: | Problem Order | |
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| In Problem Order, Heartbricker writes:
| | This was a 61 lot $350+ paid order that we already packed.
We were contacted by both mother and son, neither of them agreed to be responsible
for the mistake.
We offered to refund minus our PayPal fees, they declined.
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Man, that person has serious credit problems. Glad the account got terminated
before he made a bigger mess.
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USA, New Jersey
United Kingdom, England
France, Nouvelle-Aquitaine
