| Discussion Forum: Thread 318696 |
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| | | Author: | StickyBrickit  | | Posted: | Mar 20, 2022 12:25 | | Subject: | Non-delivery of an order | | Viewed: | 118 times | | Topic: | Buying | |
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| I ordered about £20 worth of parts over a month ago and the item never arrived
(and was not sent tracked so there is no tracking info). I've messaged the
seller a few times and received only one response so far (to my first message,
with the seller saying they had sent the package and it should be with me shortly).
It was posted over a month ago so I don't think it's going to arrive.
What's the best way to ask for a refund? Do I contact the seller to ask for
it or does Bricklink have a system for requesting a refund? (Like eBay with
the "item not received" option).
So far I haven't officially asked for any money, although the seller does
know it hasn't arrived as I've messaged them 3 or 4 times now. Just wondering
the best way to start the conversation with them.
Thanks in advance 
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| | | | | Author: | yorbrick | | Posted: | Mar 20, 2022 13:04 | | Subject: | Re: Non-delivery of an order | | Viewed: | 44 times | | Topic: | Buying | |
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| | | What's the best way to ask for a refund? Do I contact the seller to ask for
it or does Bricklink have a system for requesting a refund? (Like eBay with
the "item not received" option).
So far I haven't officially asked for any money, although the seller does
know it hasn't arrived as I've messaged them 3 or 4 times now. Just wondering
the best way to start the conversation with them.
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Message them via bricklink saying it has still not arrived. Whe were the three
ir four nessages sent, as it sounds like you might have already started the conversation.
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| | | | | Author: | kzinti | | Posted: | Mar 20, 2022 19:40 | | Subject: | Re: Non-delivery of an order | | Viewed: | 42 times | | Topic: | Buying | |
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| In Buying, StickyBrickit writes:
| | I ordered about £20 worth of parts over a month ago and the item never arrived
(and was not sent tracked so there is no tracking info). I've messaged the
seller a few times and received only one response so far (to my first message,
with the seller saying they had sent the package and it should be with me shortly).
It was posted over a month ago so I don't think it's going to arrive.
What's the best way to ask for a refund? Do I contact the seller to ask for
it or does Bricklink have a system for requesting a refund? (Like eBay with
the "item not received" option).
So far I haven't officially asked for any money, although the seller does
know it hasn't arrived as I've messaged them 3 or 4 times now. Just wondering
the best way to start the conversation with them.
Thanks in advance
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$0.02 here, if it was International shipment, you could be in for a two, three
or more month wait.
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United Kingdom, England
USA, Missouri