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| | | Author: | eprespite  | | Posted: | Jan 30, 2022 08:25 | | Subject: | Feedback that does not correspond to reality. | | Viewed: | 342 times | | Topic: | Feedback | |
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| Hi,
is it possible to delete feedback that does not reflect reality?
One of my customers received your order incompletely. That's what he told
me. And immediately after 2 and a half hours I even sent the missing parts. She
then gave a negative feedback.
I didn’t object, I didn’t dispute whether she was right or not, I sent the missing
items at my own expense, plus lightning fast, not days later. I can prove it
by tracking it with package numbers.
The second shipment was also received by the customer, however, the negative
feedback remains.
I think this behavior is inappropriate, I don’t understand this behavior.
Unfortunately, 3 parts were missing, but I recognized this and replaced it as
soon as possible.
Is there no way to remove such feedback?
Thank you
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| | | | | Author: | manganschlamm | | Posted: | Jan 30, 2022 08:51 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 68 times | | Topic: | Feedback | |
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| In Feedback, eprespite writes:
| | Hi,
is it possible to delete feedback that does not reflect reality?
One of my customers received your order incompletely. That's what he told
me. And immediately after 2 and a half hours I even sent the missing parts. She
then gave a negative feedback.
I didn’t object, I didn’t dispute whether she was right or not, I sent the missing
items at my own expense, plus lightning fast, not days later. I can prove it
by tracking it with package numbers.
The second shipment was also received by the customer, however, the negative
feedback remains.
I think this behavior is inappropriate, I don’t understand this behavior.
Unfortunately, 3 parts were missing, but I recognized this and replaced it as
soon as possible.
Is there no way to remove such feedback?
Thank you
|
Officially you cannot get this removed, as long as the feedback does not contain
insults or inappropriate language. But my suggestion would be that you contact
the buyer, who seems to be new on BL, and explain that this harms your reputation
as a seller and that he/she could perhaps reconsider the feedback.
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| | | | | | | Author: | eprespite | | Posted: | Jan 30, 2022 09:38 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 55 times | | Topic: | Feedback | |
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| In Feedback, manganschlamm writes:
| | In Feedback, eprespite writes:
| | Hi,
is it possible to delete feedback that does not reflect reality?
One of my customers received your order incompletely. That's what he told
me. And immediately after 2 and a half hours I even sent the missing parts. She
then gave a negative feedback.
I didn’t object, I didn’t dispute whether she was right or not, I sent the missing
items at my own expense, plus lightning fast, not days later. I can prove it
by tracking it with package numbers.
The second shipment was also received by the customer, however, the negative
feedback remains.
I think this behavior is inappropriate, I don’t understand this behavior.
Unfortunately, 3 parts were missing, but I recognized this and replaced it as
soon as possible.
Is there no way to remove such feedback?
Thank you
|
Officially you cannot get this removed, as long as the feedback does not contain
insults or inappropriate language. But my suggestion would be that you contact
the buyer, who seems to be new on BL, and explain that this harms your reputation
as a seller and that he/she could perhaps reconsider the feedback.
|
The contact has been made. It does not respond to any requests.
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| | | | | Author: | yorbrick | | Posted: | Jan 30, 2022 09:40 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 53 times | | Topic: | Feedback | |
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| | | is it possible to delete feedback that does not reflect reality?
One of my customers received your order incompletely. That's what he told
me. And immediately after 2 and a half hours I even sent the missing parts. She
then gave a negative feedback.
I didn’t object, I didn’t dispute whether she was right or not, I sent the missing
items at my own expense, plus lightning fast, not days later. I can prove it
by tracking it with package numbers.
The second shipment was also received by the customer, however, the negative
feedback remains.
I think this behavior is inappropriate, I don’t understand this behavior.
Unfortunately, 3 parts were missing, but I recognized this and replaced it as
soon as possible.
Is there no way to remove such feedback?
|
No there isn't. Just like the buyer cannot remove the negative feedback that
you left in retaliation.
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| | | | | | | Author: | eileenkeeney | | Posted: | Jan 31, 2022 16:31 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 59 times | | Topic: | Feedback | |
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| In Feedback, yorbrick writes:
| | No there isn't. Just like the buyer cannot remove the negative feedback that
you left in retaliation.
|
I am much more likely to avoid buying from a seller due to then leaving retaliatory
feedback than I am due to a negative based on a trivial complaint.
Every buyer has different views of what you call "reality".
A response, to the feedback, indicating you made a mistake and how you rectified
it, would likely prevent me from holding the feedback against you, when choosing
a seller to buy from (assuming you don't have a track record of a lot of
such mistakes).
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| | | | | Author: | rab1234 | | Posted: | Jan 30, 2022 09:41 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 55 times | | Topic: | Feedback | |
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| At the end of day, it's the buyer's decision what feedback to leave you.
Not getting everything you ordered and the inconvenience of contacting the seller
and getting another package days later may have been a negative experience for
him.
I've made mistakes in the past of course too and have been lucky not to get
any negatives from those, but I couldn't argue with it if I did get one for
a situation like that. It would have been my fault.
In Feedback, eprespite writes:
| | Hi,
is it possible to delete feedback that does not reflect reality?
One of my customers received your order incompletely. That's what he told
me. And immediately after 2 and a half hours I even sent the missing parts. She
then gave a negative feedback.
I didn’t object, I didn’t dispute whether she was right or not, I sent the missing
items at my own expense, plus lightning fast, not days later. I can prove it
by tracking it with package numbers.
The second shipment was also received by the customer, however, the negative
feedback remains.
I think this behavior is inappropriate, I don’t understand this behavior.
Unfortunately, 3 parts were missing, but I recognized this and replaced it as
soon as possible.
Is there no way to remove such feedback?
Thank you
|
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| | | | | Author: | tons_of_bricks | | Posted: | Jan 30, 2022 10:01 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 54 times | | Topic: | Feedback | |
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| In Feedback, eprespite writes:
| | Hi,
is it possible to delete feedback that does not reflect reality?
One of my customers received your order incompletely. That's what he told
me. And immediately after 2 and a half hours I even sent the missing parts. She
then gave a negative feedback.
I didn’t object, I didn’t dispute whether she was right or not, I sent the missing
items at my own expense, plus lightning fast, not days later. I can prove it
by tracking it with package numbers.
The second shipment was also received by the customer, however, the negative
feedback remains.
I think this behavior is inappropriate, I don’t understand this behavior.
Unfortunately, 3 parts were missing, but I recognized this and replaced it as
soon as possible.
Is there no way to remove such feedback?
Thank you
|
How does their feedback "not correspond to reality"? They're complaining
that three pieces were missing from the order, and you admit yourself in this
post that it happened. So their feedback is completely accurate.
While I do admit it stinks that they decided to leave that feedback after you
did your best to fix the situation, there's nothing about it that breaks
any BL feedback rules.
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| | | | | Author: | beaverbrick | | Posted: | Jan 30, 2022 11:09 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 53 times | | Topic: | Feedback | |
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| In Feedback, eprespite writes:
| | Hi,
is it possible to delete feedback that does not reflect reality?
One of my customers received your order incompletely. That's what he told
me. And immediately after 2 and a half hours I even sent the missing parts. She
then gave a negative feedback.
I didn’t object, I didn’t dispute whether she was right or not, I sent the missing
items at my own expense, plus lightning fast, not days later. I can prove it
by tracking it with package numbers.
The second shipment was also received by the customer, however, the negative
feedback remains.
I think this behavior is inappropriate, I don’t understand this behavior.
Unfortunately, 3 parts were missing, but I recognized this and replaced it as
soon as possible.
Is there no way to remove such feedback?
Thank you
|
If any feedback should be removed, it should be the negative you left for the
buyer.
What did they do wrong to deserve the negative?
Your feedback is far worse in my eyes and I think you should remove it.
You made a mistake and received a negative for it. You did your best to fix
it and you may feel it's harsh, but throwing an undeserved negative to the
buyer is not the way to react.
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| | | | | | | Author: | maxx3001 | | Posted: | Jan 30, 2022 16:26 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 107 times | | Topic: | Feedback | |
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| In Feedback, beaverbrick writes:
| | In Feedback, eprespite writes:
| | Hi,
is it possible to delete feedback that does not reflect reality?
One of my customers received your order incompletely. That's what he told
me. And immediately after 2 and a half hours I even sent the missing parts. She
then gave a negative feedback.
I didn’t object, I didn’t dispute whether she was right or not, I sent the missing
items at my own expense, plus lightning fast, not days later. I can prove it
by tracking it with package numbers.
The second shipment was also received by the customer, however, the negative
feedback remains.
I think this behavior is inappropriate, I don’t understand this behavior.
Unfortunately, 3 parts were missing, but I recognized this and replaced it as
soon as possible.
Is there no way to remove such feedback?
Thank you
|
If any feedback should be removed, it should be the negative you left for the
buyer.
What did they do wrong to deserve the negative?
Your feedback is far worse in my eyes and I think you should remove it.
You made a mistake and received a negative for it. You did your best to fix
it and you may feel it's harsh, but throwing an undeserved negative to the
buyer is not the way to react.
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+1 very unprofessional
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| | | | | | | Author: | Brickwilbo | | Posted: | Jan 31, 2022 09:34 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 44 times | | Topic: | Feedback | |
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| In Feedback, beaverbrick writes:
| | In Feedback, eprespite writes:
| | Hi,
is it possible to delete feedback that does not reflect reality?
One of my customers received your order incompletely. That's what he told
me. And immediately after 2 and a half hours I even sent the missing parts. She
then gave a negative feedback.
I didn’t object, I didn’t dispute whether she was right or not, I sent the missing
items at my own expense, plus lightning fast, not days later. I can prove it
by tracking it with package numbers.
The second shipment was also received by the customer, however, the negative
feedback remains.
I think this behavior is inappropriate, I don’t understand this behavior.
Unfortunately, 3 parts were missing, but I recognized this and replaced it as
soon as possible.
Is there no way to remove such feedback?
Thank you
|
If any feedback should be removed, it should be the negative you left for the
buyer.
What did they do wrong to deserve the negative?
Your feedback is far worse in my eyes and I think you should remove it.
You made a mistake and received a negative for it. You did your best to fix
it and you may feel it's harsh, but throwing an undeserved negative to the
buyer is not the way to react.
|
You both can removed the left feedback within 30 days here:
https://www.bricklink.com/feedbackDel.asp
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| | | | | Author: | popsicle | | Posted: | Jan 30, 2022 15:39 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 121 times | | Topic: | Feedback | |
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| "Feedback that does not correspond to reality"
That’s because it’s a judgement or an opinion and therefore an individual’s reality,
not many of those completely "correspond" with another’s... The feedback wording
can still be factual without the nuance often needed, imho. However the rating
itself is a “judgement” and therefore, their reality.
Although it may be deemed "inappropriate behavior" to some, within context of
the TOS, it's not. That said, the behavior seems to be more common with new-to-the-site
or the casual drop-in users that will only take time with the feedback system
when unhappy, which should be telling.
I understand your frustration, you worked hard to make it right for your buyer.
But it’s down to comms at this point and you indicated that you’ve attempted
that already. Don’t hound the member, but maybe take some time with a well-formulated,
short message with a link to the page the buyer would use to remove the feedback,
making it painless and somewhat more positive for them? If you haven't already.
-popsicle
In Feedback, eprespite writes:
| | Hi,
is it possible to delete feedback that does not reflect reality?
One of my customers received your order incompletely. That's what he told
me. And immediately after 2 and a half hours I even sent the missing parts. She
then gave a negative feedback.
I didn’t object, I didn’t dispute whether she was right or not, I sent the missing
items at my own expense, plus lightning fast, not days later. I can prove it
by tracking it with package numbers.
The second shipment was also received by the customer, however, the negative
feedback remains.
I think this behavior is inappropriate, I don’t understand this behavior.
Unfortunately, 3 parts were missing, but I recognized this and replaced it as
soon as possible.
Is there no way to remove such feedback?
Thank you
|
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| | | | | | | Author: | zorbanj | | Posted: | Jan 31, 2022 09:22 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 56 times | | Topic: | Feedback | |
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| Sellers might be less concerned if a store's feedback percentage were calculated
in a more rational manner.
In Feedback, popsicle writes:
| |
I understand your frustration, you worked hard to make it right for your buyer.
But it’s down to comms at this point and you indicated that you’ve attempted
that already. Don’t hound the member, but maybe take some time with a well-formulated,
short message with a link to the page the buyer would use to remove the feedback,
making it painless and somewhat more positive for them? If you haven't already.
-popsicle
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| | | | | | | | | Author: | LeeGo73 | | Posted: | Jan 31, 2022 10:07 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 44 times | | Topic: | Feedback | |
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| In Feedback, zorbanj writes:
| | Sellers might be less concerned if a store's feedback percentage were calculated
in a more rational manner.
In Feedback, popsicle writes:
| |
I understand your frustration, you worked hard to make it right for your buyer.
But it’s down to comms at this point and you indicated that you’ve attempted
that already. Don’t hound the member, but maybe take some time with a well-formulated,
short message with a link to the page the buyer would use to remove the feedback,
making it painless and somewhat more positive for them? If you haven't already.
-popsicle
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Feedback percentage look rational to me. In case of OP: 170 positive, 1 complaint.
So 99.42% buyer (who gave feedback) had a positive experience.
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Jan 31, 2022 10:22 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 42 times | | Topic: | Feedback | |
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| And 10 years from now that 1 complaint will still be included in the calculation
of the feedback percentage.
In Feedback, LeeGo73 writes:
| | In Feedback, zorbanj writes:
| | Sellers might be less concerned if a store's feedback percentage were calculated
in a more rational manner.
In Feedback, popsicle writes:
| |
I understand your frustration, you worked hard to make it right for your buyer.
But it’s down to comms at this point and you indicated that you’ve attempted
that already. Don’t hound the member, but maybe take some time with a well-formulated,
short message with a link to the page the buyer would use to remove the feedback,
making it painless and somewhat more positive for them? If you haven't already.
-popsicle
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|
Feedback percentage look rational to me. In case of OP: 170 positive, 1 complaint.
So 99.42% buyer (who gave feedback) had a positive experience.
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| | | | | | | | | | | | | Author: | LeeGo73 | | Posted: | Jan 31, 2022 10:40 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 37 times | | Topic: | Feedback | |
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| Yes, you could clear all feedback after 1 year. But that would also clear the
positives.
If a shop is closed for a year, that would remove all history.
Or do you want only the negatives to be removed? what about buyers?
| | And 10 years from now that 1 complaint will still be included in the calculation
of the feedback percentage.
In Feedback, LeeGo73 writes:
| | In Feedback, zorbanj writes:
| | Sellers might be less concerned if a store's feedback percentage were calculated
in a more rational manner.
In Feedback, popsicle writes:
| |
I understand your frustration, you worked hard to make it right for your buyer.
But it’s down to comms at this point and you indicated that you’ve attempted
that already. Don’t hound the member, but maybe take some time with a well-formulated,
short message with a link to the page the buyer would use to remove the feedback,
making it painless and somewhat more positive for them? If you haven't already.
-popsicle
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|
Feedback percentage look rational to me. In case of OP: 170 positive, 1 complaint.
So 99.42% buyer (who gave feedback) had a positive experience.
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| | | | | | | | | | | | | | | Author: | zorbanj | | Posted: | Jan 31, 2022 10:52 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 50 times | | Topic: | Feedback | |
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| In Feedback, LeeGo73 writes:
| | Yes, you could clear all feedback after 1 year. But that would also clear the
positives.
|
A sliding window could be used where the feedback percentage is based on feedback
received over the past year. I think that would be a more useful and relevant.
This is how eBay calculates it, except that if you are a higher volume seller
a 3 month window is used instead of 1 year.
Also, all feedback received on eBay can be viewed, it's just not included
in the percentage.
| | If a shop is closed for a year, that would remove all history.
|
I don't find feedback from a year ago to be very relevant, maybe others do.
The feedback itself doesn't have to be deleted, just change the percentage
calculation so that feedback from the stone age aren't included.
| | Or do you want only the negatives to be removed?
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Wow, that would be something!! 
Not sure what you mean. A feedback percentage is not calculated for buyers.
| | | | And 10 years from now that 1 complaint will still be included in the calculation
of the feedback percentage.
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| | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jan 31, 2022 14:15 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 59 times | | Topic: | Feedback | |
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| | |
A sliding window could be used where the feedback percentage is based on feedback
received over the past year. I think that would be a more useful and relevant.
This is how eBay calculates it, except that if you are a higher volume seller
a 3 month window is used instead of 1 year.
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If buyers want to see recent data, they can look at the six month percentages
on the feedback page in a store.
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| | | | | | | | | | | | | | | | | | | Author: | zorbanj | | Posted: | Jan 31, 2022 16:02 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 42 times | | Topic: | Feedback | |
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| Yes, I know, and to get to that screen you have to click through the lifetime
percentage prominently displayed in the upper right corner of the store page.
How many buyers know about that, especially newbies?
In Feedback, yorbrick writes:
| | | |
A sliding window could be used where the feedback percentage is based on feedback
received over the past year. I think that would be a more useful and relevant.
This is how eBay calculates it, except that if you are a higher volume seller
a 3 month window is used instead of 1 year.
|
If buyers want to see recent data, they can look at the six month percentages
on the feedback page in a store.
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| | | | | | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jan 31, 2022 16:23 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 43 times | | Topic: | Feedback | |
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| In Feedback, zorbanj writes:
| | Yes, I know, and to get to that screen you have to click through the lifetime
percentage prominently displayed in the upper right corner of the store page.
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Again: you can get to this by clicking on the Feedback tab, and that’s more logical
and obvious than clicking in the corner.
| | How many buyers know about that, especially newbies?
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If they know to check Terms, it’s just a couple pixels away.
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| | | | | Author: | Dingoboy | | Posted: | Jan 31, 2022 09:44 | | Subject: | Re: Feedback that does not correspond to reality. | | Viewed: | 59 times | | Topic: | Feedback | |
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| your reputation is soiled forvever, I can barely endure looking at your inferior
words, perhaps you should take up Mega Bloks? might be more your speed?
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Hungary, Zala
Germany, Nordrhein-Westfalen
United Kingdom, England
USA, Oregon
Netherlands, Utrecht
France, Nouvelle-Aquitaine
Australia, Western Australia