Discussion Forum: Thread 316324

 Author: Scythe243 View Messages Posted By Scythe243
 Posted: Jan 27, 2022 04:08
 Subject: Large Letter option not showing in checkout
 Viewed: 85 times
 Topic: Help
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Scythe243 (0)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 7, 2019 Contact Member Buyer
No Longer Registered
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Hi,

I need some technical help. Couple of days ago suddenly all my Large Letter options
have disappeared from checkout - customers cannot choose this option. I have
not changed anything in my settings at all. Any ideas what has gone wrong?

Kind Regards,
Elains
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jan 27, 2022 05:09
 Subject: Re: Large Letter option not showing in checkout
 Viewed: 44 times
 Topic: Help
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Brickwilbo (1534)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store Closed Store: Brickwilbo Betuwe Bricks
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In Help, Scythe243 writes:
  Hi,

I need some technical help. Couple of days ago suddenly all my Large Letter options
have disappeared from checkout - customers cannot choose this option. I have
not changed anything in my settings at all. Any ideas what has gone wrong?

Kind Regards,
Elains

You have no store.
 Author: fanhio View Messages Posted By fanhio
 Posted: Jan 27, 2022 06:32
 Subject: Re: Large Letter option not showing in checkout
 Viewed: 52 times
 Topic: Help
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fanhio (2840)

Location:  United Kingdom, England
Member Since Contact Type Status
Feb 1, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: EB Toys
Sorry, posted this with wrong account. This is the correct account. I have investigated
this a bit more and it looks like there are some changes how added packaging
dimensions are calculated. I have amended my dimensions and I think it should
work now. But I have also reported this to BrickLink so they can look into this.


In Help, Brickwilbo writes:
  In Help, Scythe243 writes:
  Hi,

I need some technical help. Couple of days ago suddenly all my Large Letter options
have disappeared from checkout - customers cannot choose this option. I have
not changed anything in my settings at all. Any ideas what has gone wrong?

Kind Regards,
Elains

You have no store.