| Discussion Forum: Thread 316250 |
|
 |
| | | Author: | Heartbricker  | | Posted: | Jan 24, 2022 19:07 | | Subject: | unable to add to pending order | | Viewed: | 108 times | | Topic: | Problem | |
|
| Were attempting to make a purchase in an instant checkout store.
-The first batch we checked out via 'leave order open and add later'
-the order is placed and in 'pending' status.
-We're attempting to place a second batch and instead of adding to the existing
order it will only place a new order.
Any help? Any ideas? anyone else?
Thank you.
|
|
| | | | | |
| | | | | Author: | Stellar | | Posted: | Jan 25, 2022 04:27 | | Subject: | Re: unable to add to pending order | | Viewed: | 26 times | | Topic: | Problem | |
|
| In Problem, Heartbricker writes:
| | Were attempting to make a purchase in an instant checkout store.
-The first batch we checked out via 'leave order open and add later'
-the order is placed and in 'pending' status.
-We're attempting to place a second batch and instead of adding to the existing
order it will only place a new order.
Any help? Any ideas? anyone else?
Thank you.
|
Happened a couple times for me, but I thought it was because the seller disabled
VAT because our order was B2B inside EU, and then the second batch was showing
as placing a new order and it is what ended happening, but for you that can't
be the case...
Also I cleared the cart in between, first batch, cart filled (showing batch #2),
clear cart, fill cart again and no showing batch addition, so a second order.
Did you do those steps?
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Heartbricker | | Posted: | Jan 25, 2022 08:41 | | Subject: | Re: unable to add to pending order | | Viewed: | 39 times | | Topic: | Problem | |
|
| In Problem, Stellar writes:
| | In Problem, Heartbricker writes:
| | Were attempting to make a purchase in an instant checkout store.
-The first batch we checked out via 'leave order open and add later'
-the order is placed and in 'pending' status.
-We're attempting to place a second batch and instead of adding to the existing
order it will only place a new order.
Any help? Any ideas? anyone else?
Thank you.
|
Happened a couple times for me, but I thought it was because the seller disabled
VAT because our order was B2B inside EU, and then the second batch was showing
as placing a new order and it is what ended happening, but for you that can't
be the case...
Also I cleared the cart in between, first batch, cart filled (showing batch #2),
clear cart, fill cart again and no showing batch addition, so a second order.
Did you do those steps?
|
Didn't work, tried clearing cart, logging out, logging in, then placing items
back in cart but it's showing as starting a new order.
I'm in the USA seller in Germany.
|
|
|
| | | | | |
| | | | | Author: | janzenroth | | Posted: | Jan 25, 2022 09:35 | | Subject: | Re: unable to add to pending order | | Viewed: | 25 times | | Topic: | Problem | |
|
| I would ask the seller to combine both orders on one bill - This is easy enough
as adding a credit to the second order so that it is equal to zero and an additional
charge on the first one. That way you are only paying once (one time paypal
fee etc.)
It is not ideal, but it works.
Evan
|
|
| | | | | | | | | |
| | | | | | | Author: | Heartbricker | | Posted: | Jan 25, 2022 11:18 | | Subject: | Re: unable to add to pending order | | Viewed: | 26 times | | Topic: | Problem | |
|
| In Problem, janzenroth writes:
| | I would ask the seller to combine both orders on one bill - This is easy enough
as adding a credit to the second order so that it is equal to zero and an additional
charge on the first one. That way you are only paying once (one time paypal
fee etc.)
It is not ideal, but it works.
Evan
|
This is not a good option when sales tax is involved because we have to use the
onsite checkout in order for bricklink to collect the sales tax so both orders
will require onsite payment which raises the fees for the seller in 2 ways:
1- extra paypal transaction fee
2- since this order is over $500- the seller gets a reduced commission on any
dollar amount over the $500- if we placed a second order the seller would pay
full commission on the second order.
So this option would violate BL rules on tax collection, would violate tax rules
and would cost the seller more commission.
Thanks.
THB.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Stellar | | Posted: | Jan 25, 2022 12:05 | | Subject: | Re: unable to add to pending order | | Viewed: | 25 times | | Topic: | Problem | |
|
| In Problem, Heartbricker writes:
| | In Problem, janzenroth writes:
| | I would ask the seller to combine both orders on one bill - This is easy enough
as adding a credit to the second order so that it is equal to zero and an additional
charge on the first one. That way you are only paying once (one time paypal
fee etc.)
It is not ideal, but it works.
Evan
|
This is not a good option when sales tax is involved because we have to use the
onsite checkout in order for bricklink to collect the sales tax so both orders
will require onsite payment which raises the fees for the seller in 2 ways:
1- extra paypal transaction fee
2- since this order is over $500- the seller gets a reduced commission on any
dollar amount over the $500- if we placed a second order the seller would pay
full commission on the second order.
So this option would violate BL rules on tax collection, would violate tax rules
and would cost the seller more commission.
Thanks.
THB.
|
Keep in mind that the commission discount is calculated by batch not by whole
order.
|
|
|
| | | | | |
| | | | | Author: | bahpstore | | Posted: | Jan 25, 2022 09:42 | | Subject: | Re: unable to add to pending order | | Viewed: | 24 times | | Topic: | Problem | |
|
| In Problem, Heartbricker writes:
| | Were attempting to make a purchase in an instant checkout store.
-The first batch we checked out via 'leave order open and add later'
-the order is placed and in 'pending' status.
-We're attempting to place a second batch and instead of adding to the existing
order it will only place a new order.
Any help? Any ideas? anyone else?
Thank you.
|
Happened to us a few times. It seems if you tried to check out but canceled at
some point, the subsequent orders will be treated as a new order.
I don't know how to fix it. Ask seller to combine shipping is a good option.
|
|
| | | | | | | | | |
| | | | | | | Author: | Heartbricker | | Posted: | Jan 25, 2022 11:20 | | Subject: | Re: unable to add to pending order | | Viewed: | 23 times | | Topic: | Problem | |
|
| In Problem, bricklinklp writes:
| | In Problem, Heartbricker writes:
| | Were attempting to make a purchase in an instant checkout store.
-The first batch we checked out via 'leave order open and add later'
-the order is placed and in 'pending' status.
-We're attempting to place a second batch and instead of adding to the existing
order it will only place a new order.
Any help? Any ideas? anyone else?
Thank you.
|
Happened to us a few times. It seems if you tried to check out but canceled at
some point, the subsequent orders will be treated as a new order.
I don't know how to fix it. Ask seller to combine shipping is a good option.
|
Please refer to our reply to janzenroth on why it's not a great option.
Thank you.
THB
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | bahpstore | | Posted: | Jan 25, 2022 12:33 | | Subject: | Re: unable to add to pending order | | Viewed: | 32 times | | Topic: | Problem | |
|
| In Problem, Heartbricker writes:
| | In Problem, bricklinklp writes:
| | In Problem, Heartbricker writes:
| | Were attempting to make a purchase in an instant checkout store.
-The first batch we checked out via 'leave order open and add later'
-the order is placed and in 'pending' status.
-We're attempting to place a second batch and instead of adding to the existing
order it will only place a new order.
Any help? Any ideas? anyone else?
Thank you.
|
Happened to us a few times. It seems if you tried to check out but canceled at
some point, the subsequent orders will be treated as a new order.
I don't know how to fix it. Ask seller to combine shipping is a good option.
|
Please refer to our reply to janzenroth on why it's not a great option.
Thank you.
THB
|
extra paypal transaction fee - that's only a $0.50 extra
full commission on the second order - It's full commission on 2nd batch too
|
|
|
|
|
|
|
USA, New Jersey
Spain, Comunidad Valenciana
Canada, Manitoba